Mercedes-Benz of San Antonio

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dyemond Searcy
a week ago
I am writing to provide a detailed account of my recent experience at your dealership's service department, aiming to shed light on the myriad issues encountered. What transpired during my visit on March 15th, 2024, and subsequent interactions exemplifies a concerning pattern of neglect, inefficiency, and poor customer service that has unfortunately become synonymous with Mercedes Benz of San Antonio under the new ownership. My journey with Mercedes Benz of San Antonio began in 2019 upon my return from Germany, where I initially had high hopes for a dealership known for its quality service and customer care. However, over the years, the once-impeccable reputation of your establishment has deteriorated significantly, culminating in the unacceptable experience I recently endured.On March 15th, 2024, I brought my mother s car to your service department, hoping to finally address a persistent issue that had plagued the vehicle for the past 18 months. Despite numerous visits and attempts to rectify the problem, it persisted, causing frustration and inconvenience. Upon arrival, I was disheartened to learn that my designated service advisor was unavailable, and I was instead directed to speak with the assistant manager. The assistant manager, preoccupied with prior commitments, failed to provide the personalized attention and expertise I expected. Instead, I found myself interacting with a porter who lacked the necessary knowledge and authority to discuss the intricacies of the repairs required. Despite multiple personnel overseeing the vehicle, the damage to the interior broken air vents and scratches on the lighting strip went unnoticed, further exacerbating my dissatisfaction. Undeterred by the initial setback, I returned the following day in hopes of obtaining clarity and resolution. However, my efforts were met with further disappointment as the assistant service manager was once again absent, citing personal reasons. Despite acknowledging the oversight, no concrete steps were taken to address the issue, and subsequent attempts to schedule repairs proved futile. This experience serves as a microcosm of the larger decline in customer service and professionalism that has permeated Mercedes Benz of San Antonio since the change in ownership. As a loyal customer for over five years, I have witnessed firsthand the gradual erosion of the values and standards that once defined your establishment. The lack of accountability, transparency, and genuine concern for customer satisfaction is deeply troubling and indicative of a systemic issue that must be addressed urgently.Furthermore, my interactions with your sales department have only served to compound my disillusionment. A recent encounter with one of your sales representatives left me appalled by his unprofessional conduct and blatant disregard for customer courtesy. His attempt to force his opinion as fact, coupled with his disrespectful demeanor towards both myself and your receptionist, Ms. Wanda Devers, underscored the pervasive culture of complacency and indifference that has permeated your organization. In light of these experiences, I am left with no choice but to reassess my relationship with Mercedes Benz of San Antonio. The damage caused to my mother s car, coupled with the ongoing electrical issues that remain unresolved, has shattered any semblance of trust or confidence I once had in your dealership. Despite my repeated attempts to seek redress and resolution, the lack of responsiveness and accountability displayed by your staff has left me shocked and it needs to be rectified immediately.In closing, I implore you to take this feedback seriously and undertake the necessary measures to address the systemic issues that have plagued your establishment. It is imperative that you prioritize customer satisfaction, transparency, and accountability in all facets of your operations if you hope to regain the trust and loyalty of your patrons. I would also like to add that the only positives have been Michael Nolte and Ms. Wanda Devers.

  Juanita Humes
2 months ago
Buying a car was made a smooth transaction all thanks to Ally S. Not only did she have one the best customer service skills I ve come across. She did everything in her power to make sure I walked away with my dream car. If you re looking for professionalism, courtesy, and someone to go above and beyond. I highly suggest you talk to Ally S. I am a Mercedes customer for life all thanks to Ally.

  Tiffany Miseray
2 weeks ago
My experience shopping again at Mercedes was amazing. Ron Gray helped me every single step of the way. He went over and beyond to help me get into my beautiful C300. Ron delivered my car to my front door he brought Ryan Williams the Product Concierge who was so knowledgeable about my car with his eyes closed he was Amazing! Russell from finance as well. The whole San Antonio Mercedes team are Amazing! Thank you Ron again for going out the way to make sure we were happy!

  Casey Box
7 months ago
I had the best car buying experience possible with Robert Rios. As a young woman, walking into a car dealership can be an anxiety inducing experience. Robert was kind, informative, and incredibly respectful throughout the entire process. I was taken care of PHENOMENALLY. I have had my eyes on the market for over six months for a used GLA250. A few hours before i found myself at MB of SA, I test drove a different vehicle at a different dealership and was treated terribly. Thankfully so, because it brought me to the gorgeous vehicle I ended up buying AND I was able to work with Robert. Thank you for making this such an incredible buying experience.

  Satoshi Nakamoto
5 months ago
Thank you all so much. Vanessa was so helpful with the process of buying me and my mom a car. Great sales representative for Mercedes-Benz. Russell, thank you this experience and being part of the journey. Chris Martinez, thank you for everything you did Will not be forgotten.

  Aaron Seidel
4 weeks ago
Kyle Powell the service advisor provided excellent, fast customer service. He puts in the time and work for his clients, and handled everything we brought to him quickly and efficiently. Highly recommend Kyle and this Mercedes dealership for swift and seamless service delivery!

  Brett D
a week ago
My service advisor, Gary Sauter, kept me updated on the repair of my car. He pointed out some additional necessary work that could have become a bigger problem if not addressed. I had the additional work done and was completely satisfied with the service and all repairs.

  Matthew Nikodym
5 months ago
We can t express how grateful we are to Ralph he took care of us in every way, communicated with us immediately any time there was an update, and formed a genuine relationship that will have us returning for future MB deals. Thank you so much MB of SA and Ralph!!!!

  Liz Alarcon
4 months ago
We purchased our SUV in May. From the start to purchase our experience was great. The sales/finance/concierge department provided excellent service. Since our purchase the Service team is no exception. Jesse Guerrero, the Lead Valet is the epitome of customer service. He ALWAYS greets me with a smile and provides exceptional assistance. He's always willing to help and make sure I get exceptional service. Our Service Advisor Martin Flores also prides himself in providing excellent service. He's friendly, informative and always willing to assist and ensure we and our SUV are well taken care of. We look forward to continue doing business with MB of SA!

  James Lowe
a month ago
My Mercedes was having multiple problems, mostly electrical and some mechanical. It took several days for the technician to diagnose and accurately determine what needed to be repaired/replaced. Replacement parts were not expensive but the labor was very costly. Anyway, all the work was properly done and the car is doing great. Even with the labor costs, I always recommend taking your Mercedes to the dealership service center for everything. It pays off in the longrun. The service consultant was very friendly and professional, and kept me informed on the issues and progress.

  Lakisha Keyes
2 months ago
I took my car in for its annual required scheduled service. The advisor suggested that I needed my sway bars fixed along with a new tire. So I went ahead and got the sway bars repaired. Strange that I needed a new tire because they were all inspected a few weeks before I took my car in and was in good condition. Not to mention they were only 2 years old. My car went in driving fine but when I left I couldn t go over 30 miles without it shaking. It made me feel like they did some damage to the car to make more money. I ended up having to pay more money somewhere else to get the shaking to stop. I m giving 2 stars because the rental people did have a quick process in getting a car. There were some other things that went wrong with this visit but these are the highlights. Beware if you take your car in for service.

  Todd Got Credit
11 months ago
I normally don't leave reviews but I have to be honest. This was my first time shopping for a Mercedes. My initial experience with my car salesman Ralph Mancanes was great. The process of purchasing a 2023 Mercedes Benz C43 of the showroom floor was even better. I took the vehicle on a test drive and everything seemed okay. Left with the vehicle headed home and not even 30 miles into my commute did I start hearing and seeing the engine shake erratically. Spooked, I reached out to the individual who sold me the car and he was very helpful in assisting me in getting the vehicle towed back to the dealership. They gave me 2021 c300 loaner as you can see in the picture. The first few days I called just to find out what happened to the vehicle. They kept saying they were still diagnosing the problem, could be a software issue. After calling back again the following days they said the main technician still needed to access the problem. Finally day 6 after purchasing the video I drive in and ask for an update or a new vehicle. Hence the service manager stating it was a defective part under the engine causing it to shake. Then he says we reached out to the Mercedes to see if they want to replace this one part or all the parts associated with it. Rest assured none of the parts are aftermarket and everything will be covered under warranty. We should hear something this afternoon. Sorry for the inconvenience. The next day I called to see if the part had arrived. Nope, we're still waiting on the part. I'm making this review on Day 8 after purchasing a vehicle off the showroom floor with 51 miles on the odometer! The communication is terrible. Why should I have to follow up with you guys everyday. You would think someone would quickly assess the problem and come to a solution in regards to future business. I'll follow up with everyone when I finally get my vehicle back and hopefully I never have an experience like this again.

  Justin Joo
a month ago
Had a very good impression. I was able to purchase the car with great satisfaction from team leader Russell and his team. I'm sure anyone who goes to Russell will find it very helpful in making a decision.

  Anastasia Beverly Pinones
a year ago
My first time buying a Mercedes at Mercedes Benz SA. Ralph was extremely helpful and amazing! He truly did his best to find me exactly what I wanted and made me and my family feel as if we were family. I recommend you all to call him and ask for him by name. It was truly the best experience I ve ever had, I will remember this for a lifetime. Thank you Ralph!! See you on the next one.

  Pete Bravo
2 months ago
I recently had an issue with my GLB250, my service advisor was Michael Wright and he was extremely knowledgeable and his customer service was amazing. He made the entire process smooth and easy. Will definitely be returning! Thanks again!

  Briann Ussin
7 months ago
Proud to say I had my first ever car buying experience with Ralph at MBSA and he made it a great experience. As a young female, I came into this thinking that the car buying process would be uncomfortable and pushy but Ralph was so easy to talk to, relatable, personable, and transparent. He truly made such an amazing impact on my car buying experience. Even after I bought my GLA, he has helped me learn my new car and the services that are offered to me as a Mercedes-Benz owner.

  Sheena Hayes
a month ago
Had to change the tires. We got there 8am and left almost 1pm just to change the tire. We asked then to rotate the tire for better wear and tear and they didn t when they said it was ready. We just didn t complain coz we don t wanna wait another darn more hours. Very bad service and poor listening skills

  Mike Ramalho
4 months ago
The buy part was good. However, the after sell communication was very very disappointing. I purchased a certified preowned 2020 SUV. Was promised an extra key by the sales woman and the person that helps you set up the car with you. 6 months later it went from you have to get with your sale person, to now I need the we owe paper from the day of the sale. I also was never told that I have 7 days to return the vehicle if I did not like it, which I do not because it s too small for me. Tried to cancel my wheel and tire protection, plus my windshield insurance and have not been able to do that either. I am told finance is the only one who can do it and they are busy and will return my call when they are able. Don t let the name fool you, this place is far from a great luxury car purchasing experience.

  Leslie Do
3 months ago
I walked in today needing my car key batteries replaced. A tall man in white coat not only walked me to where to get the batteries, but stood there to replace the batteries for me, and not charging me anything afterwards! I greatly appreciate his kindness! I am So thankful for him because I was in a rush to make it to work on time this morning as well. I regret forgetting to ask for his name.

  jorge resendiz
2 months ago
Purchased a MB GLE 350. The sales Rep Agustin was very professional and knowledgeable of the product. Post purchase I found a few details that required attention and Agustin did me a solid and had the Sales Manager contact me and they took care of it all with no issues. Totally recommend MBofSA very satisfied.

  Chrystal Alexander
3 weeks ago
After scouring the internet for a car that I wanted to buy, I went to the dealership to make the purchase. I test drove the car and it was amazing and so I sat down with the salesperson to buy the car. We agreed on a price and I told him I was already approved but he wanted to see if he could beat the rate. I know my credit score is over 650 and I was attempting to buy a $22,000 car-well within my price range given my income. He requested a credit application from me and the finance office ran my credit - causing a hard inquiry 3 times that night. The salesperson eventually came back and said that the banks were closed so they couldn't finish the deal that night. He told me they would call me with loan terms in the morning.Late the next morning, they called me asking for 25% down ($5,000) and an interest rate that was 7 percentage points higher than my pre-approval. I told them absolutely not-my pre-approval was for zero down! I would like to use my own bank to finance the car. The salesperson then told me that I had to contact the bank and get them to send a check directly to the dealership. He said he would send me the purchase order. On the next business day, I received the purchase order and called the . ,next day, my loan officer called me back with loan terms that included 0 down and 6 percentage points lower than the dealers only and final, non-negotiable offer. It wasn't the original rate because they discovered that the dealer was charging me 110% of the car's actual value so they increased my interest rate. Nevertheless, I signed the loan with my bank and the bank sent a check to the dealership overnight. I got insurance on the vehicle and started making my way to the dealership to pick it up. While on my way, I got a call from the salesperson to let me know that they sold the car to someone else the SAME DAY they sent me the purchase order and told me to go take out a loan on that vehicle. By this time, it had been over 72 hours and no one had bothered to let me know.The damages I have incurred are that all those hard pulls on my credit have lowered my credit score making it more difficult for me to access capital for at least the next 30 days. I also cannot take out a loan on another vehicle because I already have a car loan for a car someone else is driving. I had to go to the dealership not once but twice to try to collect the check they had received for the already sold car. Now I need to send it back to the bank, at my own expense. As a direct result of this action, I lost, not only that vehicle, but several others that I was looking at that were ultimately sold to other people. I honestly do not know why the dealer refused to sell me the car. I was prepared to buy it that moment and they sent me away. I suspect perhaps they wanted to sell the car to a friend or family member of a salesperson or someone like that. However, I think it is illegal to offer me absolutely predatory and unfair loan terms or refuse to offer me a loan. I think they must have violated some consumer protection or fairness in lending laws. They never gave me the opportunity to come back and sign the papers or to pay any type of deposit when they saw there was another customer interested in the vehicle. They knew I was credit worthy and they knew they told me to have the bank send them a check for the car and they sold it anyway. They sold it without telling me. It is so unbelievably disrespectful. It makes me wonder if I was also discriminated against. Even if there's no way I can prove discrimination based on race or gender, they absolutely wronged me. They refused to sell me a car, damaged my credit, offered me unfair loan terms, refused to negotiate to anything reasonable, told me send them a check, and then sold the car without telling me the very same day. Absolutely shady business practices-immoral, and probably illegal. As a result, I was harmed.

  M
3 weeks ago
A little detail to go along with the one star review.So we had our windshield replaced by a national windshield replacement company. A month later we started hearing the HVAC blower fan making a little bit of noise. Not knowing these were related we bring it in to Mercedes of sa for service.Come to find out the installer of the windshield did not put the windshield trim on correctly, and leaves got into the blower fan.$565.13 later for what was probably an hour of working and 0 parts, all labor, the car was ready.Fast forward a few days and the windshield wipers are put to use, but now the drivers side wiper is coming too far in the up position and making contact with the window trim.It gets brought back to Mercedes of SA and my wife is told that it is because they are not Mercedes brand windshield wipers. She tries to explain to service that no, that is ridiculous, the wiper arm itself was simply put on slightly incorrectly during the previous service and needed to be adjusted. But no no no it's the aftermarket wipers and we need to buy mercedes brand wipers.She calls me upset and I call the service manager. Who proceeds to tell me that it's the aftermarket wipers and I had to buy mercedes wipers. After I tell him that is ridiculous and he tries to get me to buy mercedes wipers we come to the conclusion that this was not an issue before their service and they can go ahead and put those wipers on at their cost, not mine (which he tried hard to get me to pay for).So my wife brings the car back an hour later, they put on the mercedes brand wiper blades and who would have thought, the issue remains. At that point the service manager sheepishly concedes they need to adjust the wiper arm. The car is brought in back, adjusted properly, and done in 30 min or so.Maybe next time don't assume the customer has no idea what they are talking about.For the management. Want to make it right? You can refund me the $565.13 for the initial service, which was all a very tiny amount of labor, no parts, and an insane price to charge in the first place.

  Birgit Hansen
2 months ago
Service was so poor we sold our Mercedes E AMG 63S two days after receiving it back from body shop. Our car was in their shop for 2.5 months and I have never seen such poor service. My advise to Mercedes is to have someone with communication skills talk to their customer. The service advisors are definitely not it! Not pro active, not knowledgeable, poor communication, constantly running after info and changed backorder situation and many unreturned phone calls. Managers won't even give last name. We wrote 2 top managers that never answered the emails either. Voting with my money. Mercedes no more!

  Terry Hoey
7 months ago
Vanessa was great to deal with. Not pushy. Felt like she was working "with" us, not just trying to make a sale. Detail crew was very responsive to our picky "missed a spot" comments. Dealership was very clean.

  J M
3 months ago
I recently had a disheartening experience with this location while inquiring about a 2024 Mercedes Benz C-300. Despite the listed MSRP of $56,345, I was shocked to learn of a substantial $3,300 market adjustment and an additional $3,500 package cost during my visit.When questioning the markup, I was told it s a standard practice for all vehicles, even for custom orders. This information was not disclosed over the phone, and I believe such pricing details should be transparently displayed on their website.As a result, I opted not to proceed with the purchase and found another dealership with more reasonable and upfront pricing. I hope future customers can make informed decisions with clear pricing information.

  Parisa Srn
4 months ago
Update:As you can see below, I got a reply to email someone there, and I emailed two weeks ago, no one responded!! Mercedes Benz of San Antonio, you are the worst.2 weeks ago:I got mu car in less than a year ago. At that time, I was told by the sales manager that I will have access to the remote application on my phone, (like remote start engine, remote door luck/unlock) free of charge for lifetime. And he made fun of other car factories for charging their customers for such services. In less than a year, I lost access to those services, and it seems like I have to pay 500$ per year for the services!I have been contacting them for a months, and no one even answers my calls!

  Luis Donatti
4 months ago
They are cheaters, they sold me a new sprinter van, which has a terrible sound in the brakes, the first time I took it to service because of this noise they told me that the brakes were dirty, which seemed like a very bad excuse, then I took it for the second time and they told me that if there is no physical evidence they cannot make a warranty, as if a terrible sound was not enough evidence, not happy with this, they charged me $700 for a brake cleaning service after having received a diagnosis by text that said that I had no balance, and of course the noise continues, not to mention that I arrived at 8 am and they delivered the car to me at 4 pm when they said innitially that the services will take no more than 5 hours, the service agent, Michael Nolte, is very rude and treated me as if I were ignorant. I regret a thousand times having bought this vehicle from this dishonest dealership.

  Ron Jenkins
2 months ago
The commitment to service from Devin and everyone else that I came into contact with was fantastic! Such an unbelievable change from the godawful AutoNation MB dealers that have a stranglehold on the market where I live (Orlando area). I plan to travel to MBSA to purchase my next car.

  Cordero Blackshear
a year ago
Love and enjoyed my experience there. The staff is great. People are straight forward and to the point. I am happy about my purchase. I would recommend you only by this product here and no where else. Only buy your Mercedes at this location and no where else.

  Pong Tam
2 months ago
Brought my mercedes glc in for service because my check engine light came on. Took them over a week to diagnose what was wrong... In the meantime, I was given a loaner car that ended up having problem and needed to be towed. Finally, when they fixed my vehicle, labor to parts ratio was 97% to 3%. The part was $40...seems wildly overpriced labor if you ask me. My advisor was good but that was about the only good thing with this visit.