Jordan Collision Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Marissa
a month ago
These guys took such good care of my car and every single member of the staff was friendly, knowledgeable and ready to assist me in every way. From the paperwork process, to communication, to the paint job and to the mechanical work that my mustang needed! Highly recommend. If you want your car worked on by professionals and back in a timely manner bring it here!!

  Edward Davis
4 months ago
Had to replace a part on my wife's vehicle. Parts and labor were not as expensive as getting it done at the actual dealer; also, turn around time to get the part replaced were light years ahead of what the dealers timeline was. Mr. Gary Harvey was exceptional.

  Karl Perron
6 months ago
Dropped in without an appointment to have some chrome mirror caps installed on my truck that I bought from the dealership parts department. The customer service was nothing short of excellent. They were able to install them in less that ten minutes. I was happy to pay anything but they didn t even charge me. Will come back here again if I ever need anything else installed or some body work done.

  Meridith Lewis
2 years ago
Jordan Collision has repaired damages on four of our vehicles over the years.� Not the first rodeo with them.� Always been happy overall with their repairs and finishing work.�� Most vehicle owners might complain because today you replace� and pay for a complete headlight� assembly rather than an� inexpensive plastic light cover.� $1500 vs $50.��� That's what was replaced on this� visit to Jordan's.�� Only the cover was broken� when another driver hurriedly passed onto access road kicking up a foreign object� shattering the plastic cover.�� Nothing else was damaged.� Jordan quickly� assessed the damage,� gave me an appraisal of cost to replace,� and asked me to bring it in at 10:00 am.�� The job was completed in less than 3 hours.�� When they replaced the light assembly,� they also� cleaned the bumper of scuff marks caused by hitting street cones in another incident in the Dallas area.� Not having to make these chip and scuff� estimated repairs saved $750.�� In my experience with Jordan,� my only� concern has been their� lack of knowledge� of computer boards & technology.�� On a previous repair,� my wife's Corolla had to be returned for a reset� after Jordan sought outside advise.

  Kristen Martinez
a year ago
Eric and the whole team at Jordan Collision did an impeccable job from start to finish. Eric coordinated with my insurance and Enterprise rentals to get me back on the road in no time. Highly recommend.

  Samuel Johns
5 years ago
I picked my truck up on an extremely overcast day. So the issues that I m pointing out in this review, were not easily detectable to my untrained eye. Granted, the truck was dirty, however, once the truck sat in the sun (still dirty) the damage Jordan Collision caused was evident. Even while dirty, the sun betrayed the substandard work Jordan Collision performed.I ll list a few items, and include photos:- heavy clear coat drip on left fender- during buffing, the paint was burned to the point of exposing the aluminum- misalignment of the fender and bumper after reinstallingThese are just some of the problems. A reputable car dealer wrote a letter stating that in his professional opinion, due to the poor work Jordan Collision performed, my truck is devalued by $4000. Picture of letter included in review.Note. The only damage to my truck was a dented driver door. I requested to only replace the door and paint it leadfoot grey. Jordan Collision (via voice message) took it upon themselves to paint the adjacent panels.Note. Notice in the pictures that the truck is still dirty from the rain. I requested that they not wash the truck on account of the bad weather. I said, I will wash it myself in a few days. The damage shown was ALL visible in sunlight, to a trained eye, even while dirty. I m saying this, because Jordan Collision will attempt to use that excuse to not be accountable for their substandard work.I am beyond disgusted that I chose Jordan Collision- and allowed them to butcher a 70k brand new Ford Raptor!

  Frankie Sharon Watson
5 months ago
They were good to me when my car was taken there after an accident. The first thing he was concerned about if we were alright. Just very pleasant to deal with.

  Josh
5 years ago
Car took exceptionally long to repair and upon return the car was notably dirty inside with new dents around the sunroof which they fixed. They repaired it all - but never apologized and acted like they weren't responsible for the damage initially.Overall not impressed with the quality of the workmanship, customer service, or expedience. I'd recommend you take your vehicle elsewhere.

  liz cadena
2 years ago
someone backed into my car and megan was very helpful with guiding me through the process and she was great definitely very welcoming and understanding 10/10 would recommendServices: Painting, Body & TrimServices: Painting, Body & Trim

  steven Knight
a year ago
Had my car towed there after an accident.Took 30 days to get it back. When I did, part of the job was not complete, necessitating another week there.Car has never been the same and I believe somewhere else could have done the repair quicker without the errors. Small things which could have been fixed, but weren't.Nice people, but I would not recommend them to a friend for repairs.

  Devin Jo
a year ago
Started off great. Walked in, got estimates etc. Unfortunately that is where the communication ended. I was trying to file 2 different claims for the same vehicle. I went to Jordan because it was an approved/preferred shop for my insurance. I expressed that I was on a bit of a time crunch (3 months at that time) due to a work related move. I acknowledged that they were busy and parts were hard to come by. I opted to do aftermarket front end replacement options to help avoid OEM parts shortages. (Think off road style bumper) and cover the difference in costs. I sent multiple emails, called and left voicemails and never received any communication back. My insurance company even reached out and said they were unsuccessful, and urged me to contact them on their behalf... Still. Nothing.Now I will drive my damaged vehicle across the country and start over in a new shop.The lack of service and communication is frustrating. If you're unable to do the work just tell your customer so we're not stuck waiting around playing middleman between you and the insurance company.

  Patrick Wilson
3 months ago
Awesome service! My truck came out great!

  Terry liveTexas Bartee
a year ago
A Good decision to try Jordan Collision! Upon the review of the damage they ordered the needed parts BEFORE I left my car with them saving me some excessive Uber charges. Completed EARLY and damn, the car looks like it came right out of the dealership! Kudos to both Eric & Chuck for their Extra help!If ever needed I'll Definitely return to Jordan Collision !

  Char Kane
4 years ago
They repaired my car quickly and worked with my busy schedule to get my problem taken care of. When I talked with them about my sunroof repair, they knew exactly what the problem was and got me in and out within 40 minutes. Shawn updated me during that time, and even asked my opinion about what I preferred with my sunroof to make sure I was satisfied and happy. Repair is perfect, Alex and Daniel really know what they're doing! Great customer service and quick repair made for a wonderful experience here.

  Mel H
a year ago
Have your car towed here after an accident if you would like it to take over a week just to get an estimate. Then when you try to get it towed somewhere else for a second estimate they will demand you pay a storage fee that appears to run about $450 a week or they won t release it. Amazing that they have the nuts to do that after they can t manage to do a timely estimate. I can t wait to see the quality of their work and the time it takes to get it done since my car is now held hostage there.Service: Body & Trim

  youngsweeze
2 years ago
Had my first car accident and was recommended here by my insurance company.They let me know when I could bring my car by, and I was able to bring it a little early. Eric Walkup actually helped me out while he was on his lunch break to accommodate my schedule. Eric answered all my questions being that I had never been in an accident.I was able to get my car serviced and taken care of in a timely fashion even though they were busy. Whenever I walked in to get helped, a team member was always there with a great attitude to help me out. Definitely recommend this repair center for the unfortunate event of an accident!

  Esing Adams
6 months ago
Pam and the repair guys were very helpful with finding and fixing the problem with my Nissan Versa. Thank you, guys.

  Judy Rambacher
10 months ago
They repaired the entire front end of my vehicle after I crashed it they kept me up to date tbey were always pleasant and I have to say I mostly dealt with Megan she is a jewel and this company is very lucky to have her she always returned my calls and made me feel like I was her only customer when we finally met in person it was like we had known each other for years

  Carolyn Mitchell
2 years ago
Not a part of State Farm group have to find another Collision shop in the area that services State Farm Clients.

  Sandie
2 years ago
Jordan Collision Repair did a BEAUTIFUL job fixing my Mustang! I hope to not get into another accident, but if I do this will be my shop! Eric was absolutely incredible at communicating with me during the process! Thank you Eric and the wonderful team at this shop!

  Juan Alvarez
2 years ago
Jordan Collision repaired a door on my F150, they did a great job very happy with the results. Eric was great communicating the status of the repair and called back several times to keep me updated. Great experience over all.

  Shelby Sterne
3 years ago
I recently took my vehicle to Jordan Collision to fix some damage after a small fender bender. I worked with Eric and the entire process was smooth from start to finish. Eric was great at communicating the status of the repair and called to check in and update me several times. The work done looks great and my car was returned to me on time and CLEAN! I can't speak on the billing/insurance process as the other driver's insurance covered the damage. I know during these COVID times people are having to go extra lengths to get the job done. Eric went above and beyond and it was greatly appreciated.

  Patrick Owens
2 years ago
I had the unfortunate experience of having my car, which I purchased at Jordan Lexus several months ago, involved in two separate accidents, neither of which were my fault in the space of 8 days. I made an 8:30AM appointment with Jordan Collision Feb 1st to get estimates for the two collisions. The estimator asked if I wanted to wait for the estimates or have them emailed to me later in the day and I chose to have them emailed. I called Jordans on Friday Feb. 4th because I hadn t received my estimates and neither had the two insurance companies responsible for the damages. I told the receptionist I had a trip coming up and just wanted to touch base with the estimator as to when the estimates might be done and when I might be able to get it in for the repairs. She told me the estimator was busy at the moment but she would talk to him and have him give me a call. Today is Feb. the 12th and I haven t received any call back, nor have I received either estimate. I have bought cars from and had service work done at Jordans for almost 15 years, and their hallmark used to be exceptional customer service. I don t know if it s because of their new ownership or what, but they re obviously not what they used to be. I m going to go to Gurley Leep for my repairs, and don t know if I ll buy any other cars from Jordan in the future.

  Christian Thompson
2 years ago
I have had 2 cars there for body work after accidents and have been very satisfied with the service and communication. Eric is fantastic and makes it pretty painless. The lifetime warranty on the work is a great deal.

  tanesha hartwell
4 years ago
Bruce at Jordan Collision provided excellent customer service and always kept me up to date with the status of my vehicle repair. They kept it a little longer because of waiting for a part, but that's normal, especially when going through an insurance claim from because of a car accident. I would definitely go back to them if I ever need body repair in the future.

  Victor Gruber
7 months ago
The people were friendly and helpful. Even though my vehicle was determined to be a total loss; the quote was reasonable due to the damage.

  M. Cuellar
2 years ago
I used Jordan Ford Collision for repairs involving a car accident to repair my bumper. I don't know where to begin with my concerns. (1) They took weeks to return my vehicle to me. (2) Staff told me my vehicle was in the shop being worked on when it was literally sitting out in the yard. They lied to me. Later when confronted with this lie, after showing them a photo of my car in the lot, they did not apologize for lying to me (3) They did not repair my bumper correctly when I did finally get my car back. Their is a gap between my trunk and bumper. (4) The owner of the shop failed and refused to apologize upon request for the poor work performed on my car. Finally, I will not and would not be going back for any future needs I may have. See attached photo of gap between bumper and trunk.

  Flip Mode
8 years ago
Paint job was decent but everything they touched was not aligned right after 3 weeks of waiting for my car. The body tech kept using the tired excuses of "I tried my best". Never notified about progress and spent many phone calls arguing back and fourth just to get my car back with the hood no aligned nor the fender nor the headlight . Never going back . If you are looking for a repair shop that cars about restoring the vehicle to its original condition, i would not go to this place.

  mari garcia
6 years ago
I have a 5.0 GT Premium Ford Mustang that unfortunately some jerk created damage to my beautiful car during a hit and run in idle at a red light. A van swerved into me hit me and kept driving leavin a dent on my right fender near the right tire and where the line of the body style are created, also leaving grey scratch marks below the light. Took in my car for an estimate and decided to pay out of pocket, my deductible is too high and insurance was only going to cover 430.00. Not worth raising my rate for a small amount of coverage. The estimate was a bit more than I anticipated but Pam gave me a discount for paying cash. It had been raining for days and the car was filthy outside and needed a vacuum. When I picked up my car it was beautiful!! The body work was excellent AND they cleaned and washed my car!! It looked and smelled like the new car it is and LOVE VERY MUCH!! Turned the car in on Monday and it was ready for pickup Thursday afternoon. Pam kept in touch with me on the progress and were able to complete the work even with the constant rain we are having. I would definitely recommend JCR to anyone who needs repairs. I was a bit pricey but worth it. Thanks Jordan Ford Collision Repair and to Pam for being so helpful!!

  Tony Pantoja
5 years ago
Jordan Collision is awesome, i took my wife s 2017 Ford Mustang after a wreck and they left it like new, Pamm Stander thank you for everything you have done for us. I am out of words, I don t know how to describe your professionalism and the time you took to make sure our vehicle was fixed right, Shawn the shop foreman also took the time to make everything right and was very professional. great customer service and the work speaks for itself. Jordan Collision you have earned my trust and thank you for everything.