Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jesus Lupian
a month ago
Awesome experience Timothy did a great job keeping me informed. I have an older Ford Excursion as a work truck and needed an inspection a well. I had to replace a couple of break lights, and they had them in stock. All in all a very pleasant experience. Significantly better than that the other other place that takes five.
Jacob Gonzalez
3 months ago
Considering how cold it was, they did the inspection on my wifes vehicle pretty quickly and had my family and I on our way in no time. Also, I took in my truck for an oil change and inspection there not too long ago. I am very happy with their service and will be going back they also provide water's and a massage chair while you wait and a very nicely keep restroom.
Ofelia Viesca
3 months ago
Great service from whole team! Was greeted and one of the managers reviewed all of the required service and made suggestions. Maxwell was very personable placed next service sticker on windshield. Location is easy access, quick service and clean. Free water and massage chair is a nice touch.
John Heedley
a month ago
Jiffy Lube on Potranco and 151 is by far the best full service automotive repair facility in San Antonio. Being a gear head and automotive and engineering junkie, there are times when it s best to pay for services, oil changes ( ensures evidence to warranty) I ve had me CV Joints replaced in less than an hour, and they have ensured that all my cars are safe and sound by completing my annual inspections.Moreover they will advise you on the cost of part and labor if any item that needs repair, with no pressure or problem if you have them do the work or if you do it yourself.Go Team Jiffy!
Kristal Tabernero
2 months ago
DO NOT GO HERE! I took my car in for an oil change on Saturday & was told what needed fixing & what was good. Sunday I m driving to work and my tire pressure light goes on. Next morning on Monday I hear a flapping noise on my way to work. My husband who is not a mechanic whatsoever notices the cover underneath my car was missing the bolts to hold it close so it was hanging this piece is removed to complete the oil filter. He brings it in to jiffy lube (the same location I got my service done) and they give him the ring around. First off, no apology given when told about it. Second, they zip tie the damn thing and say they don t have the piece to secure it on (the pieces the removed on Saturday and never put back to secure it closed). Third, after not going away about it that is when the manager orders the part from another location. Fourth, after getting the part needed and fixed they say it s done but my husband checks and something else was noticed to be loose near the work that was being done and they say they won t fix it but it wasn t lose to begin with! The reaction of the staff (including the manager) to our concern of them basically not finishing the job on Saturday makes me question if the $300+ mechanical work I spent on Saturday was even completed!! After all of that not even an apology given. They didn t even acknowledge the fact that whoever did the work on Saturday completely forgot to secure and close what was needed to be closed. I ve always gone to Jiffy Lube, but for your own sanity and safety DO NOT GO TO THIS LOCATION and maybe find another company to do your oil change and other mechanical work!! If I could give ZERO stars I would.
Christopher Nolen
4 weeks ago
I bring both my vehicles to this store and have never been disappointed. Good honest work and recommendations. I would recommend the Potranco store location to family members if they were local.
Salas Austin
a year ago
This was a clean place and the service was professional and helpful. I was there for the oil change and they checked more things on my car...coming with some recommendation and suggestions. It wasn't busy for a Sunday(good thing they are open on Sunday!) and they took around 30 mn to do the job. They accepted a coupon I get online...and they seem knowledgeable and correct about the prices and the work. The cashier was nice and he checked the car with me ..before I walked out. Thanks.
Jacob Wilkins
a month ago
I had very quick service at jiffy lube on Potranco. My first time there for an inspection and I was in and out in 10 minutes. Pulled up to the bay, was met immediately by one of the service advisors, and was treated very well from beginning to end. They were very full at the time as well.
Ramin Rahimi
a week ago
I went there to replace my 2021 Toyota sienna front sensor I had the partFirst they opened the back sensor by mistake and they told me it s going to be $200 just to replace it even though I had the parts with me and then I realized they didn t even diagnosed to see which sensor need to be replaced I was looking from the window they just left the front bumper piece and replaced the bad sensor and still charged me $200 and when I came back home I realized they missed up my back sensor and they and they left it like that without putting it back to its place and when they told me my vehicle is ready I m still able to see the lights from parking sensor is on on the screenBad experience poor service I m so disappointed
Eboni Windmon
7 months ago
I went for an oil change and brake pads. They tried to get me to pay for services I did not need. Assuming I wasnt knowledgeable. They broke my hood, pulled out the wire, and tried to send me home and it was a sensor issue. I watched them pull the wire out and took a picture of it. The manager is shady. I will never go to this location again.
Stephanie Coats
3 months ago
The gentleman that helped me at the Jiffy Lube was Renee ( i think) either way they were very nice . I got my oil change, and inspection sticker and going back to get brakes done. I was so appreciative no hassle experience with ease .
Courtney Deleon
2 months ago
I usually have good service here, but I went 1-26-24 and I needed my low beam light replaced. Said it was gonna be 2 hours and $250 (even brought my own bulb). They stated they needed to take the bumper off to replace it. I literally looked it up and the panel was behind my tired. Went to another place instead and it took them maybe 10 minutes and cost me $20. Disappointed with jiffy to say the least. They were gonna make me pay $250 for labor to take the bumper off when it is unnecessary. For the future, I m going somewhere else for my oils changes and anything else I need for my car.
Tyler Howe
3 weeks ago
Great service and fast, I usually do my own oil but I may just start coming here if it s this easy and the staff is gonna be so great, five stars for all and everyone. Good jobs guys.
Mr Cool
2 months ago
Took my truck to get an oil change. The guy told me that my truck had a lot of problems. Offered to fix most of them but it was gonna be like $1,000. I said no. Immediately after I left, the Service Engine light came on. Seems like some kind of scam or something. I'm gonna have to get a 2nd opinion. Update. Went back took my car this time. Service was quick and excellent. Definitely redeemed yourselves. Coupons were great. Great price. More than satisfied.
Stephanie Tijerina
3 days ago
Always in and out with my oil change in 45 minutes or less, also like that they explain everything and have decent prices
Asha Ayaan
3 months ago
Paul, my mechanic, is probably one of the best mechanics and most honest i have worked with ever. Going to the mechanic when your car is shaking and the engine light is flashing probably ranks in the top 5 fears for me. Paul and team quickly diagnosed the issue and recommended fuel injection cleaning, changing all the spark plugs, and changing the ignition coils. i resisted doing the spark plugs and ignition coils together at first, due to budget constraints. Paul advised that we try changing the spark plugs and do the ignition coils at another time. With new spark plugs, I drove around the corner and came right back to Paul as the car still shook uncomfortably. He then changed the ignition coils after all, and even waived the labor since i was just there. the issues was resolved after that. But it is not only Paul's skill that impressed me, but his patiences and willingness to show me the parts so i understood the issue better. Thanks, Paul C! may 2024 bring you joy and abundance!
Lindsey R
4 months ago
I took 2 cars for oil change I drove one and my husband drove one. The employee told my husband that one of the lights needs to be changed and that they can replace it for $15.99. my husband said that's ok I will pay for that. I was waiting in the lobby then about 15min later the employee asked to come pay for the 2 cars oil change and the light and we got the receipt. Then they told us the cars are ready and that they have to refund us for the light because they can't replace it. I asked why not they Said I have to pay a lot more in labor because my car light is difficult and takes a lot of time and work. I didn't appriciate how it was promised that they will change it, they charged me and then refuse service because it is difficult unless they charge me a lot more. They should make it right.
Malia Grimes
4 months ago
Great customer service! I never thought I d enjoy a stop, to get my oil changed, but I did at this location. The mechanics were sweet and had great customer service skills. We will be returning here!
Vicente Vargas
4 months ago
I had taken the car in for an inspection and an oil change. The technicians had told me the car was leaking from the brake Caliber, and would not pass inspection. After the oil change, the car started leaking oil. I have taken it back. They said they replaced the gasket which they did not do the second time because when I pulled it apart, I saw that it was a Also inspected the brake calipers, and they, in fact we re not leaking, took the car back. The man apologized and gave me the Inspection passing. I ended up doing the oil gasket myself and now it is not leaking. I would never go back nor I would recommend anybody go here. It seems like they were about to take me for a lot of money and changing the brake calipers when not needed I would not trust them or go back again.
Proficient Endeavors LLC
3 months ago
The staff at this location were courteous and professional. They took their time to explain what services my vehicle required and what those services would do to help maintain the quality of my vehicle.
Sabrina Lugo
5 months ago
My first disappointing visit to Jiffy Lube was this Potranco location. We went in for a faulty third brake light. It was not busy and there were at least 5 people inspecting the car. It took at least 40 minutes to identify it as an LED light, quoting $400 for parts and replacement. We politely declined, guy told us good luck finding it cheaper, and we looked for a second opinion. They spotted the LED part in seconds and offered a free replacement, suggesting a $45 online part. Jiffy Lube also falsely claimed our inner taillights needed a $600 replacement, which the second opinion found unnecessary. We left disappointed with their service and honesty but happy we declined.
Heather Pirtle
4 months ago
I have never had such wonderful customer service as we received at this location. Upon arriving we were escorted inside where shortly we were asked about any add on services and given options for the ones we wanted. And not long after that we were done. They were thorough and everyone was extremely polite.
Melinda L Lopez
2 months ago
Very welcoming and nice. Thank you Miguel P, Christopher G, Timothy V, Morgan V and Rosalio R!! Keep up the great work and great customer service!
Maria D Leighton
6 months ago
The service was fast and courteous. Once the vehicle was checked thoroughly the technician explained what the concerns were and offered an estimate. It was up to me to approve what I wanted to have done. The car was worked on and it was ready before the end of the work day. Thank you!
David Tramontana
5 months ago
Very friendly and professional. Only had an inspection, but these guys jumped into action as soon as I pulled up. They did a thorough job and completed my documents in almost not time. Will definitely use them for all my vehicles. Thanks
joseph voce
a month ago
The Tech,David was outstanding, explaining everything to me,and showing me how and where my tires should go for a better ride, which was unbelievable, Now my truck Does not feel or drive like a truck.Thank you David
MaryPat Strong
4 months ago
Very professional place. They were quick and I appreciate their advice. I ll be going there for all my inspections and oil changes.
Tom Kendall
5 months ago
I went there for a state auto inspection. There were 2 in front of me and the wait was minimal. There were a couple things that needed repair on my car and were not done with a short wait. Customer service was prompt and courteous. I will continue coming here for services needed.Service: Air & cabin filter replacementService: Air & cabin filter replacement
Ed Lover (DeezNuts)
2 months ago
Updated from a 1 star to 5 star 10/10 I would definitely recommend, had a slight issue but my man Miguel took care of me within 10 minutes, I gave up on Jiffy Lube years ago BUT this location just earned themselves another customer....
dyanne Martinez-Munoz
a week ago
Excellent service. In and out without a delay. Pleasant customer service.