Crash Champions Collision Repair Southside

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brianna Rodriguez
a week ago
My overall experience was great! From the beginning Khalid was very helpful & helped me understand the whole process of my vehicle being fixed. Highly recommend staff is very welcoming.

  Joe Casias
2 weeks ago
Thank You to Steve Lopez and his Team for an outstanding experience. Steve, you exhibit that you truly care about your customers and their needs. Thank You so much, I am now a customer for life.

  Mango boy
4 months ago
They do the best they can, given that the insurance companies have all the real power and pull. Honest and consistent communication throughout the entire stressful process was appreciated. More than one of the employees went above and beyond in terms of customer service.

  Andres III
5 months ago
They fixed cosmetic issues only to create more cosmetic issues. They scratched up my car, my inside upholstery is stained, and they also ruined parts of my tint. Will never do business with them ever again. If I could give 0 stars that s what I would ve given them. Inside desk folks are real nice though. Definitely need to find workers who actually want to do their job correctly.

  Jorge Areyano
2 weeks ago
My was extremely impressed with the job they did on my vehicle. They were very professional and helpful. They did an amazing job.

  Adam Sanchez
4 months ago
Truly the worst experience of my life, even worse than having my vehicle stolen was the entire experience dealing with the jokers who handled my truck when it was in there hands at Service KIng. From spending the insurance money on numerous things that didn't belong on my truck to there incompetence on thoroughly inspecting the vehicle on the initial inspection to when they attempted to hand me back my keys in worst shape than when it entered that "collision center". I wouldn't recommend this so called business to anyone whos trying to get there vehicle back in a working condition. Thanks for nothing,absolutely nothing. I cant even give you jokers a half of star.

  Tiffany Marie
a week ago
Maria made our experience here quite pleasant. In a not so great situation, she brought a little light to our day!

  Rick Gutierrez
2 months ago
THE WORST CUSTOMER SERVICE THEY CAN T SEEM TO FIX MY CAR , THEY PUT ON THE FRONT BUMPER INCORRECTLY AND THEY ADDED THEIR OWN DAMAGE TO MY FRONT LIGHT COVER PANEL LARGE STREEK MARK COMING DOWN THE LIGHT COVER OF THE HEADLIGHTS. THEN A VERY RUDE EMPLOYEE TELLS ME TO TAKE THE CAR HOME AS IS AND BRING IT BACK WOW! SHISTER! TELLS ME IT IT S DRIVABLE AND THAT MY INSURANCE COMPANY MIGHT NOT COVER MY RENTAL BECAUSE THE CAR IS READY WHAT A JOKE! THIS EMPLOYEE IS WHY IS HE THERE? STAY AWAY FROM THIS PLACE THE BAD REVIEWS POSTED ARE A WARNING! MESSAGE TO THE OWNER BE AWARE OF YOUR BUSINESS PRACTICES. NO SORRY OR WE WILL LOOK INTO THIS MATTER IS GOING TO MAKE UP FOR THIS BAD BUSINESS AND POOR CUSTOMER SERVICE FROM ONE OF YOUR EMPLOYEES.

  pat cassaday
2 weeks ago
Repairs to my 2017 Chevy impala were amazing can t even tell it was wreaked and service in the office was amazing

  Rick Alejandro
2 years ago
First employee "don't remember his name" that did the walk around with me day of drop off was rude "no social skills" and gave me a hard time as if he was doing me a favor. All damages were not repaired. Still have front bumper damage that was apparently over looked. Also screws from the headliner visors fell out while I was driving due to not being fully fastened. I fastened them when I got home. New scratches/damage on the tail gate "right side" that were not there prior to drop off I think.... honestly not sure, but if it was why would it not be repaired? Not sure what else may come up. Back rear fender and roof repair is satisfactory. All though I ran out of gas driving off because tank was on empty even though I dropped it off with at minimum half a tank. The location was good at keeping me informed yet completion of work was not done in a timely manner. I chose to stay with service king after initial estimate knowing I would be paying an extra $1,000 on top of my 500 dollar deductible for a new right rear fender that couldn't be fixed only replaced. With the belief I would be taken care of I chose to stay with service king after initial estimate. Insurance adjuster informed me the shop explained to them that the damages did not indicate vandalism "as if there is any real way to determine how property is vandalized". In many cases we the customer fight with the insurance, in this case the adjuster was on my side. My fight was the the local shop. Luckily STATE FARM was on my side. Can you believe that? I highly recommend STATE FARM. Over all experience was horrible and I will not berecommending Service King.

  Jesus Arreola
2 weeks ago
Got my truck repaired the process was easy and truck looks nice .....will be coming back if I need too

  Liz Porter
6 months ago
Amazing service! Made my car look brand new!!! They kept me updated the entire time my car was in the shop. Very friendly and outstanding customer service.

  Viviana Bellino
3 years ago
After a few weeks which is perfectly understanding I finally got my truck back!!!! The team at service king has always made me feel special, this will be my 3rd time trusting my Vehicles to them.Desiree, Pat and a few others were always updating me on the progress of my vehicle. Thank you for y all a amazing customer service and great quality of work!!

  Edgar Lopez
2 weeks ago
Very professional front office ,no hassle when i got my vehicle repaired :)

  Fred Garza
4 months ago
They suck, instead of taking our business they were telling us what we need to do to fix our vehicle and that it wound cost to much to fix. All we wanted an estimate.

  Mario lebron
2 weeks ago
The front office staff was very professional and made the process easy :)

  Tone Loke
a year ago
Stay clear if you are choosing a body shop! I had 2 issues that occurred when my vehicle was hit and the body shop denied my request to fix them because they said they could not tie it to the accident. None of these issues were present prior to the accident. When I asked why they were refusing to fix my car it seemed to upset my service agent and looked bothered that I was asking. He even belittled me for asking for an explanation as to why. My insurance stated to take it to another body shop so that they can take care of it. In my opinion they take more vehicles that they can handle as it took them over 30 days to fix a small dent. If you want your vehicle fixed right do not choose this company!Services: Painting, Body & Trim

  Banker Lopez
2 years ago
I had to get my son s SUV repaired and really was unsure who to entrust for the repair. I also needed a quick turn around, my son needed his SUV to get to school. So, happy that I chose Service King! The service was excellent and the repair was quick. I was impressed with the professional manager, Steve Lopez, he was polite and very knowledgeable! He committed to a quick repair and the SUV was repaired as promised. As a bonus, the SUV was washed and super clean. I was impressed!Services: Painting, Body & Trim

  Archie
8 months ago
Terrible. Stay far away unless you like having a headache and unsatisfactory work done. From being lied about work being done or not done, repairs made to the vehicle that were half a**ed, making 5 trips there while having the same issues, blame being pushed back and forth between them and insurance company. Regret picking them based off my insurance companies recommendation of them being a gold tier collision center.

  Michell Rodriguez
2 years ago
This service king is on my preferred insurance company list. So far so good. Nice big place. I am hopeful that my car will be fully restored. Just dropped it off today. I was told car parts are in short supply, so any ordered parts might take time. Ongoing review, will update.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Roland Hernandez
2 years ago
Great service! They kept me informed every step of the way. The repair was finished earlier. The only issue that showed concerned was telling me it was done a day earlier when I m renting a car. So just make you call the customer the exact day it s ready not a day before or day later.

  Miranda Fuentes
2 years ago
I work here at this location currently and I can say this is by far the best company I have worked for. Steve Lopez is a great manager & actually cares about his employees and guests. Does everything in his power to make sure everyone is happy at their job even when he's stressed he's as patient as can be lol. The way he relates and makes our guests feel comfortable with leaving their vehicles here is phenomenal! I definitely recommend this location and the company as a whole to any friends and family.

  Priscilla Johnson
a year ago
Friendly & professional staff. Excellent customer service calling & texting me to update me on my vehicle. My vehicle was ready as promised & runs & looks like new. Thank you for your amazing service.

  jesus arreola jr
2 weeks ago
Front office staff was very attentive and professional

  Kevin Leahy
2 years ago
Outstanding service and work! Kept us informed of progress daily and delivered it a week earlier than their estimate. Steve was great to work with even washed our truck personally as we picked it up close to closing and his staff had mostly gone home.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Sergio Tovar
6 years ago
Customer service at Service King was 100% satisfaction, they handled everything from day one to the last day. I was kind of spectacle about this place because of the reviews on here but it was completely beyond my expectations. Nicholas Garza was my advisor and he kept me updated from the start and also answered all my questions like a truly professional. (To be honest he was way better than my insurance advisors) Just wanted to give them 5 stars on great customer service and also a very good job on the service they did on my car. Thanks guys and thank you Nick, keep up the good work.

  Nathanator 216
10 months ago
This was the worst possible collision center I ve ever used. They don t seem to care about your personal property or fix it in a timely manner. If they do work on your car, they ll end up losing your tire. Good luck!Service: Body & TrimService: Body & Trim

  dario portillo
3 years ago
Service King Collision Southside is a business I recommend to anyone who has had an accident and needs their vehicle worked on. I m very satisfied with the process especially being kept on the loop about the ongoing process of getting my car repaired. This is my second time I ve had to use Service King Collision. The manager Steve Lopez was awesome. His customer friendly skills are right on point, which transcends on to the rest of the personnel working there. A satisfied happy customer is a repeat customer. I hope I don t wreck my car again, but if I do.... I know where I m going again.Dario PortilloServices: Steering & suspension repair, Painting, Body & Trim, Air conditioning

  Irene Jaramillo
3 years ago
The service was amazing! Staff was very professional and informative. Always knew what was happening with my vehicle and on top of that my car came back to me clean and looking better than I could have imagined. Very appreciative of the way it was handled. Earned a lifetime customer!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Rose T
2 years ago
Service King is awesome they were friendly and professional and knowledgeable. I would definitely recommend this place to everyone. Not only did they do a very good job but they had it ready before the due date and the price was affordable. Thank You Service King for the awesome job you did on my Chevy traxServices: Painting, Body & TrimServices: Painting, Body & Trim