Cavender Cadillac Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  carlos rincon
a week ago
Carlos and his team are the best at what they do to get you on the road again. This is not the first nor the last time I take my car for servicing.Carlos goes above and beyond to ensure that all services are covered by extended warranty and keeps me informed of any maintenance that my car is needing.Great service advisor and team!!Service: Steering & suspension repair

  RLF
3 weeks ago
Carlos and the Service team were great! This was my first routine oil change and they were efficient and did not take long. I did hope to get a loaner vehicle but unfortunately their loaner vehicle program is limited so will have to book out a few weeks/month in advance to get other items on my vehicle serviced or checked.

  Josef Sifuentes
3 weeks ago
Ray and everyone else at Cavender is GREAT. I had an appointment for an oil change I was in and out quite quickly. Ray even replaced my battery in my key remote. Good snacks in the new luxury waiting area. Good job Cavender Cadillac I will always bring my car here for ANY services.

  Linda Luna
a week ago
Work was done in a timely manner. I was treated with utmost respect. The staff was friendly and courteous. I was so pleased with the results! Thank you!

  Kristina Rodriguez
4 months ago
I had a wonderful experience with Ray. He was extremely knowledgeable and helpful. He genuinely cared about my concerns and needs with my Cadillac service. He even checked on me a couple days later to make sure that I was satisfied with my service. Amazing for beginning to drive off

  Lydia Cartmill
4 months ago
My recent maintenance service at Cavender was a good experience in that they did a good job on my car and returned it to me looking very nice and clean. I recently texted the service manager to tell him the only complaint I had was the length of time that it takes to get your car serviced. And in my experience of working with Cavender for nearly 12 years, that I have recently noticed the last couple of years that it takes longer and longer to get service done. That is the only reason I gave them four stars instead of five. Not sure what that reason is but not the fault of course of my service rep. But I was very happy with the Service that was completed on my car.

  Guy Desmond (Conservative Cause)
4 months ago
Cavender Cadillac service is excellent! Katie was very helpful and super knowledgeable about my new CT5.

  Catherine Anthony
4 months ago
Carlos was very courteous as well as professional. He addressed all of my vehicles needs and made me feel very welcome. This was my first oil change experience with the dealership and I will be coming back for sure. Best service!!! Thanks Carlos!

  Tyron Taylor
2 weeks ago
My Rep. Carlos has been great along with the service techs, entire staff totally professional & helpful ! They keep me totally informed on everything concerning my services, step by step !

  Perlesta Omosowofa
5 months ago
Raymond took EXCELLENT care of me! He s a clear communicator who cares a great deal about quality customer service because his is TOP NOTCH! I massively appreciate his expertise and professionalism.Service: TransmissionService: Transmission

  Michele Burleson
5 months ago
Carlos in Service has been servicing my vehicles for the past 10 years and I have always been completely satisfied with his service, dedication and hard work he provides consistently. I am as pleased with his communication and always answering the phone and checking to make sure that I am always happy with services! I highly recommend Carlos and the entire service department at Cavender Cadillac Thanks for your services,Michele Burleson

  Joe Maldonado
4 months ago
Carlos told us from the beginning that they may need to keep ny car for weeks due to parts not being in stock. He was true to his word. My car was in the shop for three n half weeks. Carlos kept us up to date weekly. Great follow up. Ty Carlos for taking care of us. Truly appreciate you.

  Terry Harris
3 weeks ago
Always a great experience at CAVENDER Cadillac. I ve had the same service person (Carlos) through 3 Cadillacs and he is amazing. And love the snacks!!

  Harry Reese
3 weeks ago
Our experience was first class! Katelyn was especially helpful. She took great care of our XT4 and made sure we were informed and updated throughout.

  Timothy Vachon
4 months ago
Greeted at the service drive up at my appointed time. All requested services completed. Staff very friendly and accommodating. My service rep was genuinely making an effort to provide a positive experience for me. Well done!!

  Homer Espinoza
a week ago
I had a good experience. Ray Trejo made sure all of my SUV"S maintenance needs were taken care of.

  Carolynn Cherry
3 weeks ago
The service at cavender cadillac is wonderful. Each time I go my service rep Carlos treat me with respect. He ensures me everything will be done right which it isAm please to be part of cavender cadillac. Give a 10 for service

  Scott Windrow
4 months ago
Katy is a complete service professional. She got me what I needed in a timely fashion. She has a great attitude and very friendly and personable personality. That makes a difference!

  Debbie Greenwood
5 months ago
It was amazing ! Katie did a great job & fixed my problem. She worked with GM & helped me with a warranty issue & credit. Saved my lots of money & kept me in the loop at all times. Great job Katie!

  Monica Sanchez
a week ago
Thank you for taking care of my vehicle, Mr. Ray!! Kept me informed and did his best to get me in & out of there.

  Cheryl Banda
6 months ago
Carlos is always so welcoming and kind. He is so knowledgeable, and always offers the best care & maintenance for my Cadillacs. After the loss of my previous service advisor, Carlos had some big shoes to fill. He has more than exceeded in filling those shoes! I highly recommend choosing him as your service advisor, if given the option. Thank you for your excellent service, Carlos!!Service: General repairs & maintenance

  Allison Ramos
6 months ago
I chose not to complete the service with Cavender Cadillac. I had some some jumping and squeaking with my brakes and wanted an assessment. I also had a sensor on the right front bumper that was going off.I moved from Ohio last year and always took my Caddy to the dealership and had amazing service.It was a different story here! It took an entire week for them to give me a long list of what needed repaired. I had a loaner car and assumed it would be a couple days. I can say the young ladies maintained great communications with me, but a week?Then the price to repair the front and back brakes and rotors was way too expensive. I decided I would take it to a mechanic that had been referred by a client.After their assessment I only needed one set of brakes/rotors, not both the front and back. I can say that the staff was very polite, respectful, but I d say that the service department is mismanaged. Both managers were out when I picked up my car, but the assessment charge was waived ..didn t even know there was a fee! I did receive a call, but just felt things aren t run that well!I probably wouldn t have left this, but they sent me the link 3 times.

  Dorothy von Friewalde
5 months ago
The service at Cavender Cadillac is always top rated. The service writers write up your estimate and work for a solution that is amicable for all. Ray is one of those top service writers. His many years at Cavender speak for his commitment level to his customers. Thank you Ray!!Service: TransmissionService: Transmission

  Christina Pakozdi
5 months ago
Carlos at Cavender Cadillac made me feel very welcome and comfortable while my battery was being replaced. I received excellent service on my vehicle and I will use Cavender for all my future service needs!

  Angelika Rauschuber
4 months ago
Carlos is wonderful, I came in without an apt and he said no problem and when I explained the noise he knew exactly what I was talking about! Great service!! So polite and professional Thank you Carlos

  Patrice Woodard
6 months ago
Very personable Ray at Cavender CADILLAC on 1604 was awesome and made sure that I was taken care I am pleased with the dealership as a whole everyone went above to make our buying experience great

  Jose Sanchez jr
3 months ago
Would like to say outstanding customer service from Carlos with getting my car taken care of in a short period of time he keeps u well informed bout status of vehicle and up to date. Thank you again for your help and determination to help customers.

  Carolyn Newsome
5 months ago
Raymond was outstanding in every way possible-kept me informed as my vehicle was being worked on the entire time I was there. He is very friendly and respectful to me-I truly enjoy talking & doing business with him.Services: Vehicle Inspection, Oil changeServices: Vehicle Inspection, Oil change

  Michaun Johnson
10 months ago
Carlos was extremely professional and kind! Really enjoyed getting our vehicle repaired with his service. He serves and meets all expectations!

  STEPHEN CANEDO
4 months ago
The service repair on our CT5 was done professionally and in a timely manner. Our service Technician Katy D explained the process and was punctual about how long it would take to complete the repair.