Byrider San Antonio South

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  D Gaimazz
a month ago
Listen to an honest review. Don t attempt to buy a car from this place. They say we try to help you build credit. Then when you get there they try to sell you a car with 122,000 miles, with 50%-100% mark up ( I looked up the car retail value on car fax while waiting 5 hours) the car was valued at 9400$ they wanted between 14,000 to 20,000 for the car ( only an estimate since they re never direct with anything). They justified it with the credit report ( which they was nice until they got. This place prey on people with credit challenges) They wanted 3,000$ down and 400 to 500 a month. This place is a scam. With those numbers I end up getting a car from an actual dealer with 35,000 miles. Every time I had a question about the numbers or the car in general they didn t know. How are you selling anything you don t know anything about??You don t need to come here. A reputable lot will accept you unless you don t have license. Oh and by the way When I took the car for a test drive the sensor was on for fixing which is not covered ( just another red flag). I would run if I was you. By the way I seen the car driving down the street I almost took it glad it didn t work out. Anything they reply with is just them protecting their reputation not the actual truth.

  Adriana Arguello
a month ago
You know, when I first went in here I was very happy they were going to help me get van something that I need for my kids. Within 24 hours my vehicle had not want to turn on. I call the sales and told him they said they would take care of it. Tell why I had to pay 458? I also did mention about the AC wasn t cooling. The sales said that he drove it it was cooling will of course it was cooling it was in the 30s temperature! it s going to cool when it s cold . Then they fix the AC in the back with the knocking noise then less than 24 hours it completely went out then remember the AC in the front is still not working. Take it in three weeks later because that s the time they gave me the appointment and now I m stuck paying a total of $458. Oh and service had told me it was gonna be 350 or even less and I had to pay 458 . I have payment due next week. When they told me they were going to take care of it. They charge me more for labor than the parts several. I do not recommend anyone to go here they are selling vehicles , that end up breaking Within the 30 days. Im very disappointed with this car dealer!!!!!

  Isaiah D. McClain
2 months ago
Awesome service. Ask for Daniel. Listen, we are all here because our situation isn t the best. The dealership treated me with dignity and respect throughout the entire process. Daniel was very easy-going and great to work with. This is the second vehicle I ve bought here. Five stars all the way.

  carolynn deal
2 weeks ago
They will definitely make sure you understand the agreement Just make sure that your payments are made on time on or before the due date and you should be good. Excellent place so far so good.

  Gavino Mora
a week ago
False advertisement too much information just to get a car that is used You're not getting a brand new car The salesman was a young guy didn't really know what he was doing and how do you ask for 16 to 20 references that is crazy we're not buying a brand new house or a brand new car it's freaking news and old more than 10 years old and you still want 20 references for a 20-year-old car come on now they have newer model cars but the motors have crazy a lot of miles The motor's about to die and you still want all that information that is crazy

  Kirstyn Nicole
5 months ago
Shannon in the service department is AMAZING. The previous employees in the service department were not so great or helpful. Shannon & the other new lady in service are amazing and got my vehicle fixed quickly and helped in so many ways! These two ladies deserve a bonus! They go above and beyond for the customers.

  Deangello Davis
3 months ago
Larry was super awesome! Helped us get in a beautiful car without spending a arm and a leg! Staff is very friendly and compassionate. Best service I've received while purchasing a car EVER! Highly recommended! Thank you for everything Byrider and Larry!

  A C
2 weeks ago
Great customer service. Good variety of vehicles. Straight forward on down payment and car monthly price. JPerez was a great customer friendly salesman. I recommend.

  Crystal Gonzalez
4 months ago
Shannon has been amazing from the start. She has assisted us with everything from start to finish. She even gave her own personal information for us to keep in constant contact. Shannon assisted us and did not give up when we were thinking the vehicle was a total loss. I highly recommend you speak with her in the service department because she does get stuff done. She is honest, tells you how it is and is up front with the repairs needed etc. Thank you Shannon !!! You have made our day and were kind and patient with us. 5 *

  Joshua Cyars
2 months ago
No I would not go car shopping here, especially if you re black. These people are heartless, and will sell you a beater without even thinking about it, then they will attempt to blame you for the problems and charge you for a house they burned down. They give you the run around otp and the service department never answers the phone. My car stops at random on the highway, the A/C doesn t work, & it overheats. Trying to get work done is like pulling teeth and their interpersonal skills are severely lacking. If they were on fire I wouldn t piss in a cup and hand it to them.

  Charles Reynolds
a month ago
Daniel was great everyone was nice got a nice car the original down-payment for the vehicle was 2100 but they worked with me and got it down to 1067 I'm so happy with these guy highly recommend going to them for your next vehicle

  Demontae Delane
a month ago
They definitely helped me get a car when no one else would. Appreciate the assistance and love my new 2016 Chevy Equinox at amazing affordable prices.

  Wanda I Paz
3 months ago
I went to this place cause my son needed a car and he wanted to build credit. Since I helped with the down payment I ask if they take credit cards, and I was advised, yes. So headed my way there, when it was time to make the payment, finance person was super rude. They don't take certain cards as a down payment because of the fees theyget charged for. The sales person according to them didn't know cause he only sells cars. I believe they should also learn which credit cards they take that way people won't be frustrated at the time of payment.

  Jess
4 months ago
They gave me options instead of being pushy. I am truly thankful for Jacob. He explained everything thoroughly and made sure I understood what I was signing. Treated me well and costumer service was on point. Thank you!

  Melissa Sanchez
a month ago
They are great got me into the car I wanted

  Jordan Winrow
2 months ago
Was able to get me into a car fairly quick ,customer service is pretty good,nice people but their cars aren t up to par.they gave me a car with only 40,000 miles on it and it ran smooth for about a month .then it broke down on me .almost 300 dollars later I got the car back and it broke down within two days of them fixing it .they didn t offer to trade in or to give me a different car although I ve made my payments on time every month. .

  Aaron Wells
a year ago
Just an Update from over a month ago.Since then had a broken belt, mud guard came flying off, roof molding on one side came completely off and a piece of the roof rack. Car is a MESS.No one from sales did anything. They say to call but they don't return your call. Now stuck with this overpriced vehicle they sold broken and refuse to fix. Thanks Byrider. Will be taking this up with the Better Bussiness Bureau and etc because this business is a scam. I am not going to continue chasing down these people to fix this because it's a waste of time. Will be happy once we are done with the car payments and done with this company. Worst mistake purchasing from them. Buyers beware and go somewhere else! They take advantage of those with poor credit and etc only to screw them over!Been getting the run around with our sliding door on our van. Brought the van in 3 times already and door still not working. Noticed this issue the day they delivered the car. Service team never knows anything.My wife already left a review that was completely ignored.She spoke to someone in Sales after the event today and we are hopeful this company will step up and fix the issue. I'm paying a lot for this vehicle and would like the problems resolved.

  Crystal Gonzalez
4 months ago
Edit 11/22/2023It has been a whirlwind of trouble/ ups/ downs etc. After a lot of going back and fourth, Shannon from Service deserves a 5 star. She was there with us every step of the way and even made sure our vehicle was back to working shape. The vehicle was with them for 2 weeks and 6 days while it went under extensive service, test driven, taken to dealership etc. The vehicle is now safely back in our possession and will update should anything go wrong. Shannon was there every step of the way and stands out. Her excellent customer service is what is top notch and is highly recommended.Mary from finance also was able to forgive 1 payment since the vehicle was not in our possession. With us having to pay for rides, gas and rentals, this really helped us. Mary was understanding and made sure we had a smooth process.Edit 9/21/2023Vehicle started to have problems to the point it shut off when driving across a busy intersection. Dashboard turned off and flashes and when I called service, very kind gentleman stated the next appointment was in October. I am taking the vehicle in tomorrow and hope things are good to go after speaking with Mary (called cnac and was told to speak with closing person Mary) to see what can be done. We only had this vehicle for a month for it to give out is unacceptable.(original) Friendly and fast service. Alex was very understanding and assisted us with what we needed. We didn't feel rushed and everything was explained from beginning to end. Would highly recommend this place to everyone.

  Ann Ruiz
3 months ago
Jacob was so helpful. He had everything ready for me. I strongly recommend to come here if you're just starting off your credit.

  Develynn Gonzalez
5 months ago
They were able to help me get a car and drive off same day, smooth and easy process. My credit was poor but they helped me with 500 down and I got a pretty good vehicle!

  Melissa Sanchez
5 months ago
Jacob was super friendly and quick. He did an amazing job at explaining and helping me understand everything. Definitely recommend Jacob if your considering getting a new car!!

  OsoDifferent
5 months ago
My name is shequetta. I rent a car from JB by rider.I been have issues with my van since the day I signed my lease.My van have cut off on me multiple time in the middle of rush hour traffic. I came back to texas for a visit to get my van inspected so I can leave back out of state. Well it s shut off. I called for my vehicle to get tow over to by rider.I understand my vehicle broke down at the wrong time. I also understand that it s other vehicles that was before mines. This MAN NAME SAM THAT WORK IN THE SERVICE DEPARTMENT.GOT A REAL NASTY ATTITUDE.I called multiple time on my phone which I have an out state number. He never pick up the phone. Been calling the Service Department since yesterday.Soon I call from a different number he pick up the phone getting very rude.I have had my favor share or this Service Department. My heat in my van haven t work since I got the vehicle. I have to go back to a state with -10 to -20 degrees in the winter time. It just about RESPECT. I DID CALL BEING DISRESPECTFUL UNTIL HE GOT SMART ON THE PHONE.I would of have ZERO STARS IF I COULD

  Katalina Pound
5 months ago
When purchasing or financing, the people are very friendly. I would highly recommend removing all of your money before taking your vehicles in to the service department. Had a stash of quarters amongst other things in the center compartment. Sent the vehicle in for engine issues which means no need to go through the center compartment. There is nothing there that ties to the engine or any electronics. All major change gone and they even stole our dash cam. Not to mention all stuff from center compartment and glove box scattered throughout the vehicle. Not to mention Byrider themselves tried to upcharge on the deposit. They are theives. Steal what they can when they can. I'd recommend going through a proper professional dealership. Don't purchase through this place. It's not worth it nor the annoyance that comes with it.

  Diandrae Williams
3 months ago
They were impolite, rude, i was referred to as a 'kid' by one of the managers. They were unavailable and unhelpful. It has been 3 months and I still don't have the metal plates. Everytime I tried to get information on the missing plates, I was sent to voicemail or put on hold and then hung up on. And the car died 3 months into having it.

  Patricia Perez
3 months ago
NEVER AGAINThis place has a license to sell LEMON CARS. We have taken our car in the the service department at least once a week since we bought it about a month ago. They say they fixed what was needed, but all the did way bypass the engine light. Took it another for them to put a new catalytic converter, only for it supposedly being a defective one they keep bypassing my engine and lawyer is going to have to be the next step.

  Mary Amaya
6 months ago
Changing my review..Well they helped me get into a car with $500,but,.1. They don't tell you they give you 1,000 or trying to get you a loan and checking my credit Karma I also have a 14,000 car loan I didn't know about and for them to give choices on cars is now wrong to me..2. They said They getting me a key for car and fixing my radio which radio was ordered supposedly and I haven't gotten neither one done..they have some good things but Giving choices after or before the loans they should change..I think we should be able to pick the car we actually want and be more up front with loan's you getting so they actually got a 14,000 car loan + there 1,000 car loan+ my $500 down my total is 24,000 on car that's crazy I could of gotten a new car instead from somewhere else but I screwed myself now hope they satisfy me by doing what mechanic should do and fix I've been waiting going on 3 months ooo plus Car has a recall they should of fixed before selling but now I'm screwed having to take it and after paperwork that's when I get told about that..once I get my car fixed and I'm satisfied I'll change review again

  Vincena
2 months ago
Anytime I've been at Byrider the staff have been helpful & friendly.They got me on the road, in a good car & it's helped build my credit too.Thanks Byrider!

  angie mabry
5 months ago
The service was nice but after I bought my vehicle and found out the alarm doesn t work in the same day. I was told they only make sure the vehicles run. So now every time I open the door I have to pull the key out which sets the alarm off then jump in there and put the key back into the alarm and start the vehicle. SMDH

  Jessica Mitchell
5 months ago
Got my car here on Sept 8th, started leaking oil by Oct 5th. Took it for an oil change at jiffy lube the place where byrider said I could take it. The mechanic there let me know the screw to release the oil was broken and would need to be replaced so I had to pay for that part. Took my car on the 9th of Oct telling them the check engine light was on and it was leaking oil. Took all day for them to come back and tell me they couldn t find nothing wrong with my car but it was leaking oil visibly when I took it in but they didn t see anything. Now fast forward another month on Nov 6th took my car back into their shop for the oil leak a broken gasket, and a whole bunch of other things. Finally got my car back after having to call them every day for an update on my car and guess what my check engine light came on as soon as I got to the next light up. So really what the heck were they doing with my car for the 5 days they kept telling me they were fixing it and doing test drives. I can tell you if they really did a test drive on it they would have seen the stability trak light come on, the oil still leaking, the pulling of the car when it idles at a light. Now they done pissed me off. Don t go to these people. Don t take there oh we can get you into a car. Don t fall for the we can break up your down payment in to smaller payments. Just DONT run as far as you can. It s about the same if not worse as Rent 2 Own HQ.If I could give this place a 0 star I would. To make it all right I would love for them to just tell me I can switch cars and they will move my payments over.

  Jose Gonzalez
a month ago
Friendly sales people got me in a car quick even with credit score issues and a low down payment