Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Kenny Clem
2 months ago
love them here! had to bring my car here twice and they did an amazing job. One time I brought my car for the starter and my car didn t want the starter they put it so they had it towed and fixed for free. Even if something out of their control happens they help you out instead of leaving you hanging. Always have amazing communication and the ladies at the front desk will always tell you how it is and don t waste your time. I always have Keith as my mechanic and he always does good work. Highly recommended!
Tammy Ferraccio
6 days ago
My whole family has been using C R's automotive since they have been in business. I completely trust them to all our vehicles needs. I have known the family my whole life, they are honest and have always taken care of our vehicles. I am so glad they are a home grown business because i would rather support our local businesses. Thank you again for taking care of my family's vehicle's. You guys ROCK.
weston allen
a month ago
Called them to ask if they could re-calibrate my steering angle sensor. Said they could but it would be an hour of work and they would charge me 100$. Complete scam. Simple sensor resets and calibrations take 5 min and don t require any real labor. I chose to buy my own OBD tool of Amazon that is marketed to calibrate my SAS for 60$. Would ve have rather supported a local business and save some money but now I have a tool for future repairs and maintenance and saved 40$. If this shop is willing to overcharge on extremely simple work imagine how they will scam you when something is important. I feel like every other mechanic you run into is a POS, skip this one and go to the next for better luck.
Lance McCune
a month ago
I can actually tell you I was not satisfied with the work. I had them do major work on my Ford F150 and spent thousands. After bringing the truck back to them at least four times they could never fix it right. The only explanation that I got was, I had old equipment and they could not figure it out. The front desk workers are Friendly, but you just can t trust the work.
Lana Stephens
5 months ago
I have 3 sons so between them and my husband we do a lot of repairs ourselves. Sometimes you just can t fix it though. We simply couldn t attach the power steering pump and hoses since they crammed everything in my GMC AWD vehicle. We called and they were able to get it in the next day!! Another place we have been using for years always had about a weeks wait. The communication was great and it took him 4 hours to take out the pump and replace it again . After picking up the vehicle we talked about a 95 Chevy truck we had we thought it may need the engine rebuilt. We brought it to him the next day and diagnosed it to be the MAPS . Thank goodness!!!They saved us literally, in more ways than one! We will be using them from now on!Services: Exhaust, Steering & suspension repair
Christie Falcon
2 months ago
My father brought in his truck and a car part he got from Car Parts. The replaced it with their part instead of calling my father first. They told him the reasoning was the car part that he brought in didn t fit when the car part was still in its original packaging, not even opened, and my dad, even double checked with car parts to make sure it was the right part they charged him for the labor, and the part without even calling to ask First when my dad asked about it, the owner told my father either you pay the damn money or we keep the damn truck. They were very unprofessional and rude. I would not recommend this place.
Josh Campa
2 months ago
Old lady in the front is kind of rude and gives attitude. I m 18 and just bought my first car that needs work. I had done the wholeprocess by myself and when I asked questions they weren t really answered and I was given attitude. Would not recommend unless you know about cars and are familiar with auto repair shops
Christy S
2 months ago
I needed help with a lightbulb on the top of my truck, I went to a different shop aim Keller, they charged me a fortune and could not figure out the issue. O Reillys suggested I come here and I m so glad I did. The young man figured it out in 5 mins & didn t charge me. SUCH nice people!!!
charlotte blanton
5 months ago
They replace parts without calling you first and I'm still having the same issue with my car as I did before taking it to them! Their communication sucks and the repair guy named Keith just guesses on the issue with your car! They used to be really good but I'm guessing they have new mechanics working there now . I DO NOT RECOMMEND THIS PLACE AT ALL!!!
Roy Falcon
2 months ago
Went to get my truck fixed. They didn t call me to let me know they were putting a different part. Cost me an extra $350. The owner was very rude All they said, was nobody called you.
Bill Watts
2 months ago
I have to say that for a small town , honest , family owned business they are terrific. They always help me. I love the 1950 and 1960's atmosphere
Sidney
8 months ago
Wow is all I can say!! They got my car this morning after I thought I just needed a new battery from autozone turns out I needed a new alternator they got it replaced in one day! They were so kind, very communicative, and fairly priced. I will absolutely be returning the next time my car needs something.Services: Auto maintenance, BatteryServices: Auto maintenance, Battery
Vonnie Rousseau
2 months ago
I love this business because they are just so professional and friendly. And you don't have to worry about being scammed and they're very honest.
Joel Martin
a month ago
Good honest shop had several repairs done on modern and classic cars.
420 Pipe Dreams Marketing
a year ago
I've taken my vehicles here for 20 years and my family, longer than that. These guys are the best! They work hard and don't overcharge for everything like so many other places do. I had to get a new axle on a truck I had just bought and I was very pleased to hear I would be saving nearly half what other shops had quoted me. The world was done professionally and in a very timely manner. Without doubt I will continue to be a happy customer of CR's Auto Repair
BranTheMan
9 months ago
Unfortunately I currently cannot recommend this shop as the first place you should go to, based upon my experience. I know they're a local mainstay that many have used for many years. However, I believe if you want to be THE top destination in town, there HAS to be communication.I basically dropped my car off there and had to call back there to find out it had been done for a while. And unlike most reputable car shops they never once called me to give me the diagnosis/status of my vehicle and to thus ask me what I want to do. To give them the benefit of the doubt, if they did call, there was no voicemail left. This is imperative when doing good business.I was unaware that they do not have a master technician and my warranty servicer does not work with any shop without a certified master technician, so I had to do a ton of legwork to get my claim even partially covered. Nor was I made aware that the shop doesn't work with warranty services, which is very unfortunate news for anyone looking for a seemless experience.The staff there are fine. They are not as engaging as other shops I've been to and I was thinking that would not have been the case, knowing they've been a local mainstay for so many years. Again, when you leave your car with a shop you want to know without a shadow of a doubt it's in the best hands possible and that you will be thoroughly informed throughout the process. It goes a long way to do more than merely just ask for the keys.I say all this to say, I think with a few tweaks to the customer service protocols this will not only remain a local mainstay in Saginaw but will be seen as a small business that is going above and beyond to ensure the best possible experience for generations to come. I do wish the best for any small business, including CR's.
Robert long
2 months ago
Do you want your car fixed I fixed right do not bring your car here after a year and a half of having my car they still did not have it fixed then charged me $500 for not doing anything
Hunter Valenzuela
a year ago
Took my car in to get a radio wired and blinker fixed and steering wheel put back together. Blinker only partially fixed, turn signal switch wiring was routed outside of the steering wheel when it was supposed to be through the inside of the wheel, turn signal switch barely works, radio is installed but unsecured from the din, brake lights somehow burned out, and while working in my car the guy had to charge my batter because he left a door cracked and a light came on and drained my battery. there are random screws on the ground that should be holding things down and my car is trashed. Lastly there was a pack of cigarettes in my car that are missing. All this and my car was in the shop for 2 weeks. The price was good if they would ve fixed the issue but they barely fixed my issue and created other issues.Services: Auto maintenance, Battery
Chad Whitehead
a year ago
They completed the work I needed done but it was very slowly done and there is no communication what so ever. I went to pick up my vehicle but never received the call they couldn't just replace the original so it would be the next week to get my vehicle back. They are good people but not somewhere I would return to or recommend.
Andrew Capuano
a year ago
I brought my vehicle to this shop to have the carburetor potentially serviced and have the vehicle inspected. The service took over 7 months and at that, services were done without my consent though still made out to be at my expense. The carb was sent to be rebuilt twice without my consent and even still did not work, though was charged for it. Just as well, when I made the decision to have a new carb put on, the carb purchased by the shop for my vehicle was incorrect and left unfinished as my vehicle has an Aod transmission needing a carb link, and was left unattached to potentially cause massive damages to the transmission. Was also charged for a water pump service and other services that weren t even touched.Just as well, the vehicle was inspected in september and i wasn t even called to pick the vehicle up as they considered it unfinished by november, thus meaning the 30 day window for registration was already up. Wouldn t give even 1 star is possible. Have tried calling back to have the billing corrected and have been put on endless hold loops with no avail.Services: Engine repair, Vehicle Inspection
Rose Trance
10 months ago
Family have been using CR for 30 years. Always reliable and excellent service! Always have fair charges and dependable.Kudos to the entire staff...you guys are awesome !!!
Adolfo Govea
4 months ago
Fast service at reasonable prices. This will be my go to mechanic shop.
Noelia Lopez
7 months ago
The shop has several cars in front I have to go early anytime of my convenience. So Technician can check my car.
John Thornton
2 years ago
I brought a 2016 Ford Focus ST with an evaporative emissions problem that was difficult to diagnose. It took a few days to find the culprit of the problem, but Christopher found it and repaired it for a very reasonable price. I would not hesitate to pay CR's another visit with an automotive issue I can't solve or just don't have the time for.
James Smith
6 years ago
Great experience , I called Monday to get an estimate they called me back within the hour with an accurate quote of the cost of parts and labor. I dropped the Jeep off Tuesday morning and Sam replaced the water pump in my 08 liberty by the early afternoon. The price was very fair and they called me to keep me updated and make sure I was aware of what was going on.I will absolutely be taking my cars here for any mechanical issues I have .
Kristen Gray
4 years ago
Had issues with starting my Dodge Journey. Called and they said to bring it right down. They were very quick in diagnosing and calling me. I was lucky-it was just the battery! He gave me 3 options, and he went on to fix quickly!! I ll definitely be back and recommend to others!
Carlos Nogueira
a year ago
I took my truck in to get the front worked on and they forgot to tighten the bolt down. My wheel almost came off while driving and caused me to crash. They denied it and would not pay for my towing. I will never use them again!!
alex Alcantar
8 months ago
Very reasonable, would definitely recommend only needed hoses put on and he only charged me $10 didn't try to gouge me
Mary Burnop
5 years ago
Moving here from out of state it was difficult for me to find a garage I could trust. This shop is absolutely wonderful. I have brought my truck and two cars to them for all different issues. They called me quickly with the diagnosis and the prices are extremely reasonable. I wouldn't take my vehicles anywhere else.
TexasSin 420
3 years ago
Horrible service! I have spent almost 5000 for brakes and brake master cylenoid and brake boost and alternator and battery. Picked up my car and it didn't even make it home b4 my brake lights came back on and brakes went all the way out while I was driving! Thank God I didn't die. Had my car for 6 weeks said fired brake guy and that my brakes just needed to b bled. Took car back for another 3 weeks and day I picked it up brakes went out again and car won't run at all now. Was quoted one price for parts and labor even tho I ended up buying my own parts was still charged the original price and was told that was for labor! Got nowhere when I would call to fix problems was told to talk to cr who is never there! So now it's been about 6 months and I have a car that doesn't even run anymore thanks to crs. O and some belongings were stolen from my car as well and I was told that didn't happen and if it did they were not responsible! My mother also took her car here spent 2500 on her brakes and labor and her brake light came on and she called crs and was told they just need to bleed them. But the amount of money I have spent in this place is almost 10.000 in this last year now for a car that no longer runs! My car at least would start an drivable b4 I went to crs. Worst mistake of my life! Very rude when u question any work they do and def scam u on the prices. And offered no apology and didn't return my money. O I also forgot to mention when my mother and I took our car to another mechanic they said that my original factory brakes and parts were still on our cars. So in other words we were charged for parts and work that was never done! So I would ask them to keep the old part they take off to make sure they are actually putting the new part onSo I will never b going here again. God so hard to find honest mechanics nowdays!