Rowlett Discount Tire and Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joe Gencur
10 months ago
Sunday I took my car in for 2 tires on the front (only one was bad). They get a 5 for the tires, 5 for speed in and out. Why the low rating, I went in with 4 matching rims and came out with 3. It was on the passenger side so I didn't notice for a couple days. I thought honest mistake and called them. They told me no way it could have happened. No way and check their shop. OH BUT IT DID! I put air the passenger tire the night before and my car is parked in the garage. They claim my silver rim was always the black one on my care now. Then they try and tell me (see arrows in picture. That the slight rust in the center hub proves I was wrong. Funny the nut and threads show no rust. Also the Yellow A in the rim, I believe is how junk yards put grades on them. Even a guy at Honda says that is a spare tire rim, and my spare is still in the trunk.The ONLY place this could have and did happen at was when my tires were replaced at the shop.My advice if you go there take pictures before yyou allow them to touch your care.I was going to have them do more work for me but after this I would rather have a flat than do ANY business with them in the future! So disappointed!

  Alex A
3 months ago
For context I am a U.S. Army soldier and was in uniform. I was on my way home to see my family for the holidays and noticed I had a low pressure tire light. I was directed to their shop and was treated with kindness and respect. They quickly determined one of my tires had a leak and fixed it promptly. When I went to pay they said it was on the house and thanked me for my service. Awesome job and even better people here. I definitely recommend to anyone in need.

  Travis Tibbs
2 months ago
This is my go-to for cheap used tires that will continue to get me down the road. I ve also had my state inspection done here and they were honest and efficient.I ve had other work done here over the years but I ve learned that if I can t double-check their work, it s probably not a good idea. From years of coming here, I believe they are honest and that s a lot to ask, especially of a low-cost shop. But, things like double-checking tire pressure levels are a reasonable cost to me in exchange for a great value in used tires. I had my oil changed here years ago (a lot could have changed since then) and the big plastic piece that covers the bottom of my engine and transmission fell off, shortly afterward. Thankfully, I had zip ties in the trunk and my car had more character after that. But, if I weren t handy or didn t mind some character in my cars, then it might not be the right choice.Personally, I plan to keep going back, especially as long as I live nearby.

  Shauna Marie Adkins
6 months ago
Professional and very nice guys. Had me in and out in a jiffy for a tire plug. Good pricing, compared to some places charging almost double. Shop and front office was clean and orderly, too. #recommend #screwscrews #tireplug

  James Bolden
2 months ago
Good people, very straightforward and look out for customers. Great quality service. I always feel well taken care of.

  James
7 months ago
Went in today for a used tire. It s posted online that they open at 8am. I arrived around 8:10 no one was there except another gentleman who was also waiting for them. As I was waiting some of their employees arrived and just parked and waited as well. I asume they don t have keys to open the place so it s not the employees fault. I waited until 8:30 and left to find another shop. Went to Garland and found a shop that got me in and out in less than 15 minutes. Part of good business is having integrity. If you say your shop opens at certain hour then open it at the specified hour. Some people need to get these type of things done early in the day because of work and other commitments. I had been on the fence about this place because in the past I had been able to have flats repaired or have been able to purchase decent used tires. However, the gentleman who I presume is the owner of the establishment is not very gentleman-like at time. He s been rude and aggressive when my wife has gone. There s another younger guy who seems to be either a part owner or kin to the owner, he s been nicer. It s a used tire shop so I don t expect to be pampered but at least treat women well. Doubt I ll ever be back to this establishment.

  Nick Hughes
4 years ago
I have never had a single bad experience here! I have been able to find so many of the odd sized tires I need in a pinch for my cars. I have a mini cooper that uses a tire that is not the norm, and I called around to a few other shops and everyone else said they did not have one. When I called and spoke to these guys, not only did they have it, but they had it at a great price! ! The service you get is amazing, and I use them often. If you are in need of a used tire, definitely make sure they are on your short list of places to check out. I have not been disappointed yet!

  Martin Molloy
a year ago
Three weeks ago, I bought four used tires from RDT&A to go on my boat trailer. I took my old tires and rims up to the store, and reinstalled the RDT&A replacements on the trailer when I got home. I have not once driven the trailer out of my garage since. Today one tire blew apart without warning. (See photo.) I took the tire back to the store and they refused to replace it. (Offered $5.00 off if I bought another!) They sold me a DEFECTIVE tire, and would not make it right.

  Robert Carlos Castillo
7 months ago
After haggling with delays and issues with Valvoline Instant Oil Change. I came to get service on our car and came here to get my inspection and they truly "instantly" saw me and serviced the car and I was out in minutes. I have changed my normal lube and inspection service from now. Keep up the good work.

  utdbookstore
3 years ago
I upgraded wheels but they didn't come with TMPS. So I ordered a set from Amazon. Rowlett Discount Tire and Auto installed them, then mount and balance the tires. Drives like a dream and the TMPS signal is showing up on the dash after less than 5 miles.Service was quick and they did everything I asked well.

  Brock Snyder (brockefellar)
8 months ago
Great service!!! In and out no problem! Came in for a patch repair! Awesome pricing and friendly staff! Thanks again guys! Will definitely bring my future tire trouble to the shop again!

  Todd Egan
8 months ago
BEWARE: Rowlett Discount Tire and AutoToday, my niece took her car in to get two tires replaced due to tread wear. Her car has pressure sensors in the tires like many cars do now. When she drove away, one tire was reporting as zero. She went back to the shop and they claim there was not a sensor in the tire. Odds are, the tech accidentally broke it when removing the tire. They refuse to accept any responsibility or even the possibility they made an error.Be careful when you do business with them and be watchful of the Techs when they work on your car. Do not drive away until all of your tires are reporting pressure again.

  Shanon Allen
2 years ago
When you have a problem with your tires, and you need help in a hurry. Pull in here. I have always been in and out quickly. Not as high tech as other places but they are nice and normally no wait.

  Daniel Shaw
4 years ago
I got 4 new wheels for my bmw, wanted these guys to put my tires that were on my old wheels that were still installed on my car, onto my new wheels and balance everything. The wheels i got had really nice tires, so i opted to keep two of them, so really i needed 2 rubbers swapped, and two tires balanced.They still charged me to balance 4 and swap 2,They also said that it would be cheapest for me to take all of my old rims and tires with me but after I got home and popped my trunk it dawned on me they kept two of the run flat tires that were really nice that were originally on my car.The thing that makes all of this really bad is that 1 of my tires was completely deflated about half a block away from their shop when I was leaving. So I called them in they basically told me anything could have happened in that they weren't going to help me out. My card didn't have a Jack inside of it so I literally had to get my car towed from a bout half a block away from their shop. Luckily the tow truck driver showed me that the valve stem wasn't seated properly, so he tightened it up and put air in it but the tire continued to go flat so I took it to Firestone where they showed to me the damage caused from driving it while it was flat.And to top it all off, one of the wheels that i just bought was scratched and gouged, with fresh clean metal flakes still falling off of it.So these guys over charged me, damaged one of my new wheels, kept 2 of my runflat tires, left the valve stem loose, cost me a virtually bran new tire with less than 200 miles on it, refused to help me when I was in a rock throw distance.The most infuriating thing, is that these people's characters was obvious to me after talking to them for about 5 minutes. I ignored my gut, mainly because discount tire was closed on sunday, and ntb & Firestone were too booked up to get to a full tire/wheel swap.Avoid this place like the plague.

  Paulin Khiev
10 months ago
I used to go here for all my vehicles for over 10 years. They started up charging me because I had a luxury vehicle. Learn to plug your own tire with a kit or go to the REAL Discount Tire down the street where they are liable if they damage your stuff.

  Coach CL Trule
2 months ago
Quick. And trustworthy. Open on Sunday. Greatly appreciate

  Ambrecia Gambrell
9 months ago
So glad I was down the street when my tire busted! Thanks .

  Jozef Banach
3 years ago
Was In the area for work and found both my tires out. Thank God I solved good reviews of this place, I took the chance and with in 20min thet got me two good condition used tires for $60 and was on my way.

  Austin Clift
a year ago
Nicest people and straightforward about price. They don t beat you over the head with up-sells. Unfortunately for them I usually show up at 5pm (almost closing) and they are still very polite.

  Autumn Carter
2 years ago
The staff is professional, knowledgeable and most importantly respectful. I ve never once felt uncomfortable or spoken down to and as a woman that s important. My whole family comes here - even my dad, a small business owner specializing in antique auto restoration. That speaks volumes. Their pricing, customer service and quality of work are great.

  Taylor Robertson
a year ago
Heads up don t come here if you re not spending money . Don t come here if you re not needing a lot done . Especially if your only need one tire changed . If you re not needing a lot of work done or are not spending money here then their attitude changes at the flip of a switch . They become very rude and change the price to more than double . This is not what we need at our neighborhood community tire shop in rowlett . These guys don t deserve any business . Do your self a favor and skip over this option when looking for a tire shop . These guys are just here to take advantage when you feel your about to be stranded when on a spare . .

  Steve Lynn
3 years ago
Excellent service! My wife pulled in to get the tire pressure checked on her vehicle because the "Low Tire" indicator came on indicating the right rear tire was extremely low.She was promptly greeted by the manager who was genuinely interested in assisting her. She asked if someone could check the pressure in that tire. He had her pull into one of the bays and another gentleman not only checked that tire but checked all of the tires and filled them all to the proper levels! She offered to pay them, however, they said it was not necessary and to have a great day! When it comes time to replace our tires we will definitely be back! I highly recommend!

  Justin M.
a year ago
Fast and convenient inspection for my vehicle, was in and out in less than 10 minutes as it should be. Very clean waiting room. I would go back for future inspection needs.

  Michael McConnell
2 years ago
This place is a hidden gem. I had 2 new tires that I purchased on eBay installed on my Jetta. They configured the existing 2 plus the 2 new tires as I requested for a great price. The following week my girlfriend and I used them for a state insp. and they cut her a deal on a set of 4 used Goodyear tires. We were in and out in about 25min. BTW her tires are 245/45R19......in pricing R19 tires they are not cheap. The price that was quoted for our set of 4 used tires was just a little more then what "one" New... average...not name brand R19 would sell for. Thanks Robert for the great deals and excellent service. I will be back, lol.

  Kyla Tindel
4 years ago
I went there today for an oil change and an inspection. Wasn t expecting them to tell me that my front tires were too worn and wouldn t pass expection, I mean I knew they would need to be replaced soon I just didn t realize that factored into passing or failing the state inspection. So the man who I believe was the manager saw I was stressed about having to buy 2 new tires and offered the option of putting used tires on for way cheaper. So I decided to go with that option for now. The tech was not really apart of the conversation, he just heard the manager tell him I wanted the tires and then do the inspection. Well time to check out and the manager guy was right there beside the tech as he told me my total bill. It was way higher than I calculated. The tech started explaining the costs of each job done, and he said he put the brand new tires on my car. I told him that s not the option that I chose, I only wanted used for now. Poor guy he already looked exhausted cause they were busy. The manager sent him back out to change the tires to the used ones, and he said he would find the best used ones and he apologized sincerely for the mistake. I thought the customer service was very very good. That poor tech had to do extra work, but I appreciated their service, even after the mistake.

  ASBP P
3 years ago
Fast and nice customer service. Got all 4 of my tires mounted on wide wheels, balance and tpms sensor install in around 45 minutes. Fair price too. Will visit again soon.

  Al Gayford
3 years ago
Had 4 new tires installed on my truck which was done pretty quick and did a good job balancing them. Was hoping to get the front end aligned at same time but the alignment machine was broke down. It was a fair price for the work performed.

  Patricia Brown
5 years ago
These guys are great. I got four used tires today there Michelin they got a lot of tread left on them for $40 each. I think that's a good deal especially if you're a single woman. I feel very comfortable going there I don't even treated with respect and courtesy

  Lindsay Diaz
6 years ago
They were able to help remove a screw from my tire for $5. Very fast service and was out within 10 minutes of arriving. So far no problems with my tire. Beats Discount Tire any day.

  Online Marketing
8 years ago
Had a blowout literally a block away and was grateful to see their sign. Employee said it would be a minute to get me checked in and assisted. 20 mins later still no assistance even though no customers were there. Service has to suck if I'd rather drive 4 miles on my rims to your competitors than spend a $1 with you. Too many top notch companies in the area to patronize a poorly run place like this