Service options
- Curbside pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Mark Williams
3 months ago
As a person of good faith. I come here to shop on occasions. Many times I have driven here and have faith that this is a great establishment to buy parts. The only problem is people that make the reviews are sort of not realizing that there is an Autozone that competes against them. So with that said the guys that work here have to compete against those guys engine diagnostic handheld device.
Brett Ping
a month ago
Lady behind the counter with the tattoos is rude, pretty sure she worked at Orielly at some point, kind of the reason I stopped going to that Orielly location, but know I can go back there now. Sorry Napa.
Rodnique Ross
11 months ago
Ms.Vicky the store manager was such a sweetheart. There was a system is with my order for my ac compressor and she went above and beyond to get me taken care of. Napa Rowlett definitely has my business. Need more people like Ms.Vicky who take ownership/accountability to make the issue at hand right. Way to go
Jonathan Amor
a year ago
I really appreciate the customer service Vicky the store manager has provided. Vicky went over and beyond here expectations, she acquired the warranty information successfully and professionally without any hesitation. Thank you so much Vicky you are the best!
Nicholas Wolf
9 months ago
Had a broken ball joint that I needed to replace. They figured out the correct size and thread from the broken piece since it was from a non-automotive application. Turned out there was only one available clear across the metroplex in Fort Worth. They ordered it for me and had it in hand at this location by the same afternoon. I was amazed with all the help and having it brought across town there were no extra fees. Saved me a lot of time and fuel. I am truly grateful. This is how you earn and retain a customer base.
Big Kase Cox
4 months ago
Know most the group that works here. Always pleasant, always great. Only Autoparrs place I prefer to shop at.
V. Chev
a year ago
Auto repair is a skill that I have yet to master. I know my limitations and I, therefore, am relying heavily on the knowledge of experts. I stopped by NAPA, Rowlett for advise and assistance. Vicky helped me with finding the correct parts and even assisted me with installation. What an incredibly sweet and knowledgeable lady. Her customer service..exceeded expectations. She has won me over. I am now a fan of Vicky and of NAPA.To NAPA..Thank you for having someone like Vicky on your team. She is an asset to your organization.
Donald Swearinger
6 days ago
Great place to get replacement parts
Keaton Moore
6 months ago
The workers were very polite and helpful. I would recommend others to this store.
WizardWayneMagic
a year ago
So far so good. Can't find the parts you need? Napa had the parts I needed twice now that other shops didn't have. I've also been treated great by their staff. Thank you to the wonderful staff.
phil Z.
9 months ago
Vicki is a great help getting items I need and her knowledge is top knotch
oscar hernandez
a year ago
The older woman who I believe is a manager is extremely rude
Benjamin Olmeda
11 months ago
Very nice staff
Carlosyy Lopez
a year ago
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