Valvoline Instant Oil Change

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jason Land
3 weeks ago
They did a great job on the oil change. Fast, friendly, and professional. Afterward, I got a carwash. A supervisor felt that his team did not do a good enough job and took it upon himself to fix the issue before I noticed the few spots that were missed. Thank you for such a good eye for detail

  Christopher Jacobson
3 days ago
Ryan had me in and out great job didn't oversell but offered what was needed def will be back

  Perry Vo
3 days ago
This will be the last time I bring back the vehicle for oil change. They performed an oil change on 3/1/24. A few days later I noticed oil being leak out in the garage. I brought the vehicle back, they said they checked and said the plug was dry and it was just old oil from the flapper! Really?! Well I believed them at that time and spend the next week thinking it s just old oil leaking out in the garage. However the leak kept going on for another week with my garage full on oil on the floor. Brought back the second time with them saying the same thing. I gave them the benefit of the doubt and kept driving. Today the car displays warnings that the engine oil is very critically low. What a lie! I brought the vehicle back for the 3rd time asking them to fix the problem, only that they are denying anything to do with the leak. The least I am going say is this will be my last time here! Bad job and no responsibility!

  Jinmo Song
4 weeks ago
Patron with 4 cars in household who did all the oil change at this location for years.They must be under new management or something. I specifically asked the tech twice to check battery and they ignored and lied to me they have already checked. Do they now have wireless battery checker? lol I had to check my dash cam of them not connecting to battery at all. Also didn t checked the air filter and didn t fill up tire pressure. Now I m afraid if they didn t replaced the oil filter because I can t see what they are doing under the bay. Lastly, why even ask for additional services like transmission flush or transfer case flush when they can t even perform when asked? I wanted to get transfer case fluid change but they said they can t do it

  Ge Jun
2 months ago
I have been a loyal customer of this establishment for several years and have appreciated their prompt service. However, a recent experience has compelled me to reconsider my patronage. My car encountered a starting issue, prompting me to have the battery checked at this oil change store. According to their assessment, the battery was deemed "healthy," and they recommended further inspection by a mechanic. Acting on their advice, I visited a mechanic service center, where they recommended replacing the battery. Returning to Valvoline, as the battery was under warranty with them, I was surprised when they insisted that the battery was in good condition and advised seeking a third opinion before they could do replacement for me.Upon consulting another mechanic, it was confirmed that the battery needed replacement due to an inability to hold a full charge (and Valvoline's check didn't reflect that). Contacting Valvoline again on the phone, they finally agreed to replace the battery. However, upon arriving, I faced a prolonged wait as they rechecked the battery, only to inform me once more that it was deemed "healthy," and they could not proceed with the replacement. I understand their policy on battery change (that's why I called before going, so that I won't waste both their and my time), However, this inconsistency was frustrating, considering the time and effort invested in multiple visits.While I appreciate their patience and time, I am dissatisfied with the lack of professionalism displayed. This incident also brought to mind a previous issue during an oil change a few months ago. They misplaced an item in my car, spent hours searching without success, and assured me it wouldn't affect anything. Subsequently, I incurred additional costs to rectify an oil leak by another mechanic, possibly linked to their previous oversight.Regrettably, these experiences have eroded my confidence in their services. I have decided not to return to Valvoline for oil changes, inspections, or any other maintenance needs in the future. If you need quick and sometimes cheaper oil change, it's still OK to come this place. For other services, I won't recommend.

  AJF
3 months ago
Caleb, Dario, and Behrea were extremely welcoming and very professional. I HIGHLY recommend this location. They were done in a great time frame, took care of my vehicle, and smiled throughout the entire oil change. Thank you all so much!

  Dan Smith
4 months ago
Had my transmission and rear differential fluids replaced today. Service was fast and professional. The Service Manager, Ryan, was very friendly and knowledgeable. Didn't try to upsell me on a bunch of additional work, which I appreciate. Just did the work that was requested, but also answered a few other questions that I had about items that were listed in my Toyota vehicle service book.

  Shahid Gaus
a month ago
Right after leaving the place for an oil and transmission oil change, the skid plate came loose and scraped while driving.My wife went next day, and was met with extremely rude people. I think they just temporarily fixed it. Highly untrained professionals with a bad attitude. I doubt they even did an oil change properly.

  Emily Harrah
10 months ago
We originally went to a different Valvoline nearby and were disappointed, but when we came here we were so impressed! Caleb and Clayton were so kind and made our oil change a quick and easy process. We will definitely be back and recommend this location to everyone!

  thomas malz
a year ago
Valvoline Instant Oil Change2710 S Interstate 35Round Rock TX 78681The short version: My wife went to Valvoline in Round Rock of i35 for an oil change, the Valvoline tech made a mistake, and a mile later our car had to be hauled away on a wrecker to be assessed and repaired as it is entirely inoperable due to poor workmanship from Valvoline technicians.Don t let this happen to you. Don t take your car here. You might have ten great oil changes. However, when they leave your car inoperable on oil change eleven, they will fail to take responsibility and leave you with a completely broken car.The full story:Last night, my wife got her oil changed at this Valvoline store. afterwards, when she was blocks from our house, which is a single mile from the Valvoline location, the car began to lightly smoke. She parked the car immediately. I checked the car when I got home late, and oil was left side of the engine bay., and the serpentine belt was off the pulleys and INTACT.First thing in the morning, I went to the Valvoline location and told them what had happened. The store manager sent employee John to our house specifically to evaluate the issue.Upon arriving, he opened the hood, checked oil filter and immediately said one of his employees did not properly tighten down the oil filter, leading to significant oil leakage. He checked the oil, added maybe 3/4s of a qt, and also took the filter with him when he left. He did attempt to say that the car had not lost enough oil to cause the serpentine belt to slip maybe a half of a quart or so , however I disagreed, there was half of a quart of oil under the car on the ground alone, never mind in the engine bay, and the belt is saturated in oil, INTACT, and off the pulley.The store manager informed me they would not cover repairs because the serpentine belt was faulty . The serpentine belt was OK, as noted verbatim in the 18 point inspection ONE MILE EARLIER.This is a very clear case in which the filter was not properly tightened, which lead to pressurized oil spraying onto the serpentine belt, which lead to the serpentine belt jumping the pulleys.I was not offered a refund on the oil change. I was denied contact information for the area manager. The store manager would not take my card and have the area manager contact me.I am low maintenance. I would have accepted any effort to rectify the situation properly. Mistakes happen. However, not taking responsibility for those mistakes is completely unacceptable.I take being treated as if I am stupid personally. I take endangering my wife far more seriously than my own feelings.I am very active in the Austin/Round Rock car community. I am going to make it my personal mission to make sure that no has this same experience, and I have the resources to follow through.It will be my hobby to make sure this doesn t happen again. I will tell every driver at every meet that I attend what happened. Cars and Coffee at Circuit of the Americas. The national Mopar WAM show at Texas Motor Speedway. Pistons at the Park in Round Rock. Dragway nights in Little River. Instagram. Strap in.Unfortunately, you all let this happen to the wrong guy s wife, and you redefined the phrase adding insult to injury .Notes:John was excellent through the experience and straight shooter. I am sorry that he had to deal with this issue.The store manager looked straight at me and said he didn t know what the condition of the serpentine belt was and couldn t be held accountable, even though the store has a data logged 18 point inspection with virtually the same odometer reading.Service: Oil change

  Scarlett Livingood
a month ago
Ryan was so awesome! Super friendly and clearly knows his stuff. I ll definitely be returning

  Tara T
5 months ago
John and Caleb were friendly, welcoming, and knowledgeable. Had a couple different things to address with my vehicle, and the team took care of them efficiently and skillfully. Found my new quick auto service go-to!Service: TiresService: Tires

  matto195
3 months ago
Been waiting for almost an hour outside in my car. No one seems to be working quickly. Multiple cars in front of me leaving and I'm leaving aswell. Don't advertise "About 15 minutes" when the same two cars have been inside your bays for almost an hour. I'll take my buisness to NTB

  Faith Moore
8 months ago
New to the area - I ve always gone to Valvoline for oil changes, so I found this location. I came in from the frontage road (right after the Hooters entrance). Got there bright and early on a Saturday AM about 15 mins before they opened: no one else was there, victory.For those who like to know the parking lot layout: Drive in, go past the oil change garage and around the back to get in line (the gentleman was very kind to explain it to me - obviously my own anxiety was making it harder than it needed to be).So what I really needed was a 90k miles service for my car. Brought my owners manual to see what they were able to do here rather than wait forever and get charged an arm and a leg at the dealership. They got my transmission fluid, radiator, and inside cabin filter (didn t even know that was a thing - good lord the dust!). Pulled in at 710 pulled out at 0740 - awesome.I love that it s just first-come-first-served, for me it s much easier than making an appointment. They always check tire pressure and fill up wiper fluid (it never fails I run out of it at the worst possible time, so I m super grateful for the service).Pro tip: download the Valvoline app. It has coupons automatically for oil changes, wipers, transmission fluid. Their system is nationwide so they were able to pull up my car and make note of the service.Also - this place has a car was right next door so I popped over right when I finished my service. Super convenient for an oil change and a wash in one trip.I m a loyal customer and absolutely recommend.

  Robert Meuth
3 months ago
I really love the fact that you stay in your car when they work on your car. They are also really friendly, would recommend you go here

  Terry Matula
8 months ago
I've been a loyal Valvoline customer for years, appreciating their convenient and fast service. However, my latest experience was disappointing. Despite my request for an oil change after a year and 2,500 miles, the technician advised against it. Although I value potential cost-saving advice, it's important to respect a customer's maintenance decisions. This incident won't stop me from returning, but it did leave me feeling less satisfied with my service. I hope Valvoline will take my feedback into account to improve future customer experiences.

  Samantha Dossett
2 months ago
Super fast & great customer service! Will be back for all my oil changing & inspection needs!

  Jason Dovalina
10 months ago
Not my first time here, the service is ALWAYS above par. Caleb was extremely professional and thorough, as was his crew. They run like a nascar pit crew, fair and transparent! Highly recommend.Service: Oil changeService: Oil change

  Sunny Bhagia
a month ago
Fast service. Quickly looked again my car and suggested required changes.

  Zachary Mendoza
5 months ago
Extremely knowledgeable, transparent, and trust worthy. Ryan, John, Carry made this experience the best experience. I recommend all future business at this location. 100/100!

  Brooklyn
11 months ago
They had outstanding service. The employees are really kind and respectful. The two that stuck out to me were Kerry and Caleb. They talk to you with such respect and help you in any way possible. I definitely will be going again:).

  Leo Gonzalez
a month ago
Freindly atmousfere and emploees enteract with you explaining prices and milages to take care of your car needs

  Alicia Renee
a year ago
I really appreciate them changing my oil as efficiently as they do. They also have a great crew who don't try and hassle you for more money, just offer treatment they recommend and respect if you say no. I can always find coupons on their website. I am satisfied and will continue to get my oil changed here for as long as I can :)

  Max A
a year ago
I asked them if a transmission drain and fill is a good idea on a high mileage car, when it has likely never been done before and they were honest and recommended against it, as it can actually damage the transmission and then you are out of your money and the car runs worse than before or maybe not at all. Impressed that they didn't just sell me a service. So instead I just got the new coolant I needed anyway.However, I did get the receipt in the name of some random dude and for his car. I think if you need a proper receipt you have to tell them, otherwise on a busy day they just add the service to the account of a previous customer, instead of putting in all your details and the details of your car. Not a biggie, just something to keep in mind if you need it for taxes or the car's service record.Service: Transmission

  Deja Jefferson
9 months ago
They offered fast and courteous service wasn't overly pressured by upsells which made me happy. They also did a tire rotation which you don't always get to do at the drive up shops

  Haider Otaiwi
2 months ago
They did not replace the oil filter the last time I was there when they have to replace it with every oil change.

  Heather P
a year ago
These guys are great, and there is very rarely a wait of more than 5 minutes before they start working on your car. I only give it a lower rating because it seems that the last few times I've been there, something major was broken and I could not get the the multiple services requested. I was only able to get my oil changed each time, but not my tires rotated.It's not the fault of the employees, who do their best, and the gentlemen and the lady there do excellent work very quickly.But considering the fact that Valvoline just took over the business that was previously there, you would think that they would have equipped their employees with success by giving them functioning equipment.And I mean ALL the time.

  cindy harrison
3 months ago
Great service friendly and they got me in and out quickly

  Jaesha Gutierrez
11 months ago
They did a awesome job with helping me and my car and there way they are with costumer s it makes us feel comfortable and just the best experience I had thank you to Kerry and CalebService: Oil changeService: Oil change

  piyush agarwal
a year ago
First of all, their service is fast and good but nothing exceptional. I am not going to give them 5 star for that since its their job and they are expected to do it.. Also they charge you accordingly and it's in their name.Reducing 1 star for trying to upsell so many services including the 200 bucks for some transmission fluid change which should be changed as per them at 30k miles.. However as per my cars owner manual is not needed to be replaced until 150k miles.Reducing another star for not being helpful about disclosing ongoing offers and specials. The gentleman said there are none but when I showed him one on the website, he said yeah we do have it.I think they need to be more transparent with the customers.