AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Parker Wayne
4 days ago
Extremely helpful, didn't try to up sell me on useless crap. Honest, polite staff, I was greeted when I entered. The store was well organized and clean. Can't remember the young man that helped me, but he was amazing as well. Thank you for your help.Edit... his name was Jarrett.

  Chukwuma Chuma Osuji
a week ago
I was replacing my air filter and broke a plastic piece adjacent to it. Jarrett, one of the sales representative, was extremely helpful in advising on next steps and we were able to arrive to a fix a $15 fix compared to potentially $100s at a shop. His patience and continuous check-ins on me was greatly appreciated.

  Vanderbergh Paiz
3 weeks ago
Was here last week and my car died coming into the parking lot. Went inside and spoke with Carlton and he came out and helped me with a dead battery, then we found out the alternator was out. He recommend a great shop and had me back on the road the same day. So I m sure everyone here is helpful, but Carlton when above and beyond. Now any issues I m coming here first to get great customer service and knowledge .

  kitti walker
a month ago
I had a light on in my dash and the 2 gentleman were very helpful and eager to help! Carlton helped me select the correct fluids & then told me how to fix the issue & filled my car with oil. He was very accommodating and kind had good spirits! They are appreciated!

  angela hernandez
2 weeks ago
absolutely amazing experience today. Carlton changed my battery and helped diagnose the other issues i was having with my car. He was a gentleman with some of the best customer service i ve ever seen. completely switched my view on autozone as the last time i was at this location they tried scamming me. i ve never seen someone so happy and eager to truly help people. i truly appreciate his help.

  Lionso Reyes
5 months ago
Had been having trouble with my head light and went in for assistance, Carlton shined with his customer service and was a great deal of help figuring what the issue had actually been. If you stop by this location, Carlton is a great associate to go with for assistance! Thank you again my man

  Tymiria (Ty)
a month ago
One of the better experiences I've had at AutoZone places combined. I was the Kia headlight foglight customer. Whoever the female is at the front desk was extremely helpful.This will be my new go to spot

  Cody Loos
4 weeks ago
Carlton was a huge help! Very professional and informational with my product search and use. I highly recommend asking for Carlton the next time you visit thisstore.

  C H
a month ago
The boys working tonight were sweethearts and didn't mind helping me with many basic questions. Great service AND they're some funny dudes!

  Christopher Ludiker
4 months ago
The older man Bob was the worst employee I ve ever encountered. I called asking for a rear license plate light assembly and Bob + a woman answered the phone and told me they didn t have one. I discovered after the call that I didn t need that, and I only needed a bulb for my rear license plate. I called them back asking if they had it in stock and Bob said they were in stock. I drive down there and he tells me they re not in stock, and tries telling me I never even called in the first place. Honestly, I think he was just scared to admit he thought I was talking about another bulb, so instead, decided to lie and said I never called, or said that it must ve been the female employee that answered my second call, or that I called somewhere else. I ask him to direct me to a store that has one, and he refuses. He shows me his computer screen like I haven t been into autozone a dozen times and know the different screens. He tells me no other stores have what I m looking for in stock. Both of us frustrated, I leave, call the next closest autozone, and sure enough they have it. I come back to the store later with the product and receipt and confront him. He s defensive, argumentative, combative, and refuses to apologize, admit to lying, admit to any fault on his end. I m obviously angry at this point, because I caught him lying to me, and the manager decides to walk away while I m confronting his employee in front of him instead of intervening. In all fairness, the manager was on a call and I have no idea how important it was. Eventually, Bob just kept telling me bye and waving. He couldn t care less about his reputation or the reputation of his employer. Needless to say, Bob lacks empathy, lacks integrity, lacks responsibility and the ability to admit fault and own up for his actions. He lacks customer service skills and the ability to self reflect and self improve.

  Stephanie Doherty
4 months ago
This is a TEN STAR review! Please go see Carlton at Auto Zone if you want personal genuine service. He took amazing care of my 16 year old daughter today, personally putting in her battery and making her feel knowledgable and comfortable with her new battery. THANK YOU Carlton!!!!

  Melyssa
3 weeks ago
I forgot my serviceman's name but he was a gentleman and he installed my wipers for me. I'll be back at this location for my future purchases.** update, Carlton was his name! Shout out to Carlton!! **

  Kateryna Bashtannyk
5 months ago
Horrible customer service! The older man who works there is doing a favor even talking to you. I had a very small parts to buy for my vehicle, and I didn't get no help at all, just a nasty attitude. Seriously?! Is that because I'm a woman or have an accent or he just hate his job?! I will never go back! What a shame!

  Alex Boyer
7 months ago
I recommend AutoZone and this location in particular for anyone with car troubles. The employees were friendly and helpful. In particular Carlton R. was professional, knew what he was doing, and his customer service was top notch. AutoZone has a good employee in Carlton and I, for one, think he deserves a raise.

  Andria Whalon
2 years ago
Worst experience ever. Did not want to assist with changing my battery but wanted me to buy a new one. Stated it would take 45 minutes to do, went to another location and was done in 11 minutes. Also, was told it was against policy to change the battery. Learn how to communicate with customers and just be honest that you aren t experienced. Customer service and being nice goes a long way. I will only go to the Palm Valley location

  Ana Maria Tumbarino
7 months ago
I have mixed opinions about this place because although an older gentleman and a young man took care of me excellently, there was a little lady who made a very ugly and offensive comment towards us Latinos. Her words were "if it were for me I would open this place only for our people" and she made fun of me while what accompanied her laughed. To their surprise my translator is very versatile and translates several things at the same time, and of course I let them know that I had understood her RACIST comment.

  SeeSee Tx
8 months ago
I just walked into AutoZone on A.W. Grimes/Grand Ave., Parkway almost to Hwy 45. 5:30 pm in 8/23/23. I spoke to the most helpful older (I say this respectfully and only to describe him, because he probably wasn t much older than I was ) gentleman in there at the front. I forgot his name unfortunately but he also wore glasses. He was super knowledgeable, super nice and of course extremely helpful. Now I know why you have excellent reviews and you will continue to get repeat business.

  Jack Densmore
6 months ago
My wife went into this store and was treated like she didn t know anything about cars, and was creepily treated as well.This was unprofessional behavior and had I been there, I guarantee this fake chivalry wouldn t be there, which is sad considering a lot of women go through this with anything related to automotive. How about you just get what my wife needs and one, don t treat her like she doesn t know even the basics of a car and two, not be creepy while masking it as chivalry ? It s not hard.If I could give zero stars I would. It s unacceptable that anyone should be uncomfortable in an auto store.

  Hope Sarah RetRo Michelle
a month ago
Great auto parts store for all things associated with maintaining a vehicle

  Rene� Rodriguez
7 months ago
My favorite Auto Zone. ALWAYS helpful and knowledgeable each visit. Today, Robert helped me with my battery issues and checked my coolant levels. He gave tips on both.

  Kristina Elkins
11 months ago
When I walked into the store I had the privilege of being served by Bob, the sales manager. He was absolutely hands down so helpful from start to finish. He helped me find the correct brake lights for my car and even helped me change them out! As a 22 year old who just lost her dad recently this meant the absolute world to me as I was pretty lost on how to do it and couldn t afford a mechanic. Bob even finished changing both my brake lights when it started raining. Thank you for your costumer service and help with this!!! Autozone- he deserves a raise!

  Lili
10 months ago
Thomas was such an incredible help! Seriously this man saved my life all praise to his kindness & hard work. It s rare to find good people & workers like this now days but I m so relieved I came across one!

  Random Tammy
6 days ago
Customer service was very helpful & friendly.

  Bruce Ellis
4 months ago
Needed a battery for my truck since mine died.. They had what I needed in stock and even answered a few questions in the process.

  Amy Venn
2 weeks ago
Carlton was so friendly & helpful today! Thank you!

  Cliff Wright
a year ago
Store has good inventory. Most of the staff is very knowledgeable and are able to find your part quickly. I like this store because it is not as busy as many other locations are, which means your wait in line is short or not at all. So in and out much quicker. If a part I need is at an Auto zone, then this is the location I shop at. I would say that you will be happy with the service you will receive at this Autozone store.

  Avonika Bigasan
a year ago
I called this location about 20 minutes prior to ask if I could possibly do a return. The man on the phone who answered was very polite. Asked if I had a receipt. I told him yes and then told him the item had never been used.When I got to the location another man named Robert was at the register. As soon as I told him it was a return he immediately said " Not sure if I could do it"I said I'm not understanding why not I'm a store manager and I have my receipt plus the product was never even opened. He then said " It's not from this location " I'm thinking okay but I live near this location. I paid a split Payment of 80$ cash and 220 credit card.The item I returned was 100$ so he said " I can't give you no cash" I'm confused at this point. So I said that's fine.I then asked So do you know when it will be credited back to my account he shrugged his shoulders and said " I don't know" Just very unpleasant and unprofessional. Never spend my money at auto zone again.Not to mention I has another item I wanted to exchange but at that point I was over the situation. Never go to a guy named Robert he definitely hates his job and customers

  Kevin Nicks
2 years ago
Great Employees, Eve was fast and efficientComedian Kevin Nicks

  Loran Trosper
7 months ago
This gentleman named Carlton was absolutely amazing. Super polite and just so down to earth. Really made my day.

  Jorge Rivera
2 years ago
Yesterday I had great experience at this specific location. I bought a battery and the young man actually installed it for me and got my core charge back right away! Great dude, very helpful. I just wish his name tag wasn t covered so I could call him out by name! But I believe Gavin was the on site manager/ assistant manager. Those guys were both awesome!!!