H & R Automotive & Wrecker

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tina Jernigan
3 weeks ago
Well I hope I can get my belonging out of my Totaled car before Ins get it . Ins Company already called said they were going to get it out of there. It just happened last night.. I get out of hospital today thinking I can get my work stuff out most wrecker services late hours open not this place.I work from 9 to 6 I'm screwed getting my purse an work papers I need for tomorrow. They close at 4"30 . I need my purse please Tina with blue Lexus nxt200 rollerover call me

  Carlina young
4 months ago
Horrible service , can t even get anyone to answer the phone. I had a wreck on the the interstate and this is towing company that came out. The number is always busy , I can t even get in touch with one to arrange to get my car picked up from their location! Avoid this place !

  Sarah Washington
a year ago
The gentlemen who helped me at H&R wrecker service were very kind and compassionate. My car got towed there after I got into my first car accident. They were very nice, offered up advice, and let me get into my car multiple times.The best experience I ve had at a tow yard ever. If you re going to get towed, cross your fingers it s by these guys because they re the best.

  Finding Jaimie
a year ago
I kind of gave the tow guy a hard time I ve never been in an major accident before nor am I from this state. There was a lot of miscommunication and misunderstanding there.That being said, when I was able to finally understand the situation and got my car out. All was good thanks to these guys. They were super patient in the office with me, which was extremely helpful for my situation.

  laquicia bell
a year ago
The guy that work at H&R wrecking service is friendly and helpful. We were coming in just as he was closing due to the bad weather coming in and he helped us out anyway. It took less than 15 minutes and we were done. Thank you H&R keep doing a good job.

  Dimitri White
10 months ago
Absolutely trash service and people. Supposedly helpful and kind. But arrogant and haughty and a complete lack of respect or common decency. Would not help until the police chief chose to get involved. Would not use again.

  Steve Chandler
11 months ago
Under very bad circumstances from my part, H & R took great care with towing and storage of my vehicle under I was able to pick it up again. I would highly recommend them for their towing services.

  sr. jefe briones
4 years ago
you know I've dealt with more then plenty from both aspects I've purchased vehicles from them and had a family friends vehicle impounded by them. of course naturally a good business can not become greater if their customer skills are not in the mindset of customers at least deserve the understanding with at least a smile . if i'd were Michael Douglas in his famous movie the rude gentleman whom answers their phones is needless to say rude and behaves rudely .as far as the female that answers and attends customers I do believe Michelle she is always sweet and friendly . point is I give them a 1 for the ricks working there but a secret 5 for the lady's effort to handle things at a proper business ethics manner.

  Kimberly Kirksey
2 years ago
Called 3 hours in advance for a tow. I'm little over a mile from them and maybe a mile to the shop I needed my car towed to. Had an 11:00 appt. They got to my house at 11 and had an issue with their truck. Late fir appt and charged me 100.00. Little high I thought ..but yall asked

  Rachael Alt
4 years ago
At first he said he work with me to get fees paid on truck so I can get it out & he would stop charging the daily rate so I go get title loan on my other car & come with cash he said I needed to get truck out the next day had not even been 24 hours yet & had $880 he told me the night before. Now he said he changed his mind he didn t know it was such a nice truck & he wants to keep it so wants me to lose car so that he gets to keep it & tells me I now need $1,006 & price will continue to go up daily & if I don t have in 25 days he gets to keep it!! I am astonished at how unprofessional greedy selfish & rude these man is! He doesn t try to hide that he is ripping u off bc it s not illegal I ll give him that much but wow I will be contact better business bureau as well.

  Diezel Outfitters
7 years ago
By far the worst customer service I've ever experienced! Trying to retrieve our stuff from our totaled vehicle, as if the wreck wasn't bad enough. Now they don't wanna come let us in because it's the weekend (after they said to just call, and we will let you in), and blah blah blah. We drove from 2 hours away, just to be filed with whinning and bs excuses.First... this is the career you chose, so deal with it or get out!Second... we didn't ask to use you!I recommend this company not be used!I'm further more ashamed that the police department would even concidering them to use. Must have been the lowest bid!

  ChelleBea Wheeler
7 years ago
I will never go to another mechanic besides H and R. Not only do they have amazing customer service, but they have always taken great care of my car. They have never over charged me for anything. I've been using them for almost 10 years and I cant think of one bad experience.

  Pete Puente
a year ago
My experience was good. They communicated every step of the way with me.

  Jon Shelley
a year ago
Had to get my truck out after my ding dong buddy got arrested and my truck towed. Super nice people though and everything was untouched in the truck.

  Samantha Aguilar
5 years ago
This is the WORST customer service my mom and i have ever received. My mom called to ask a question, she asked politely if anyone spoke Spanish. The man on the phone said this " WE ARE IN TEXAS LEARN HOW TO SPEAK ENGLISH OR GET OUT". Sorry excuse of men you have working for this company.

  anastasiacraver Hellas06
5 years ago
Totally unprofessional. White trash running the office. Took vehicle from accident site without customer being able to retrieve personal belongings. Got hung up on twice and told to stop being so excited, or he wouldn t help.... which he didn t. Terrible customer service, uneducated, WHITE TRASH. Pull it yourself if you can...

  Nick Smith
6 years ago
Unprofessional services to say the least. As a witness to an H&R Tow Truck (#11 on the side) whose driver damaged two vehicles in the process of towing them, I am shocked that they are allowed to be in service with such reckless actions. You are licensed to do your job, so tow whoever you want but dont knock over someones vehicle and drag it up your p.o.s tow truck and not expect the public to find out. Do better. Your public image is embarrassing and thay driver should be fired and have his license revoked. Tow truck drivers are pretty low on the scale, but these guys take the cake on bringing a bad name to towing services.

  Margarita Holguin
3 years ago
Very nice and friendly people! They were very respectful and patient helping me with everything I needed! I appreciate your service!! Thank you so much!!

  Donna J Bell
2 years ago
Very friendly people. Very courteous and answered all my friends questions. Pleasant place.

  John Patterson
3 years ago
The owner refuse to work on my car even though he had open his garage and office a holiday I don't know what his problem was

  Jason Kovacevich
4 years ago
Extremely rude. Crooked with billing. Adds on extra hidden fees which almost doubled my bill. DONT USE!!!

  Pauld Clements
3 years ago
Absolute best price. 100% honest transactions. I trust these people totally.

  B H
6 years ago
Worked for him right at a year. He will tell you to come back on Monday and he won't charge you a day storage. Sounds illegal.

  Rebecca Gaskins
5 years ago
Charged almost 500.00 to tow my car after a wreck to their shop less than 3 miles.

  Herb Bunch
2 years ago
Have always used them, dependable, helpful, nice people

  Ralph Henderson
3 years ago
These people a rude and over chargers. Stay far away from this tow service

  Tommy Parrish
2 years ago
They were easy to work with and pleasant

  Richard Pernice
2 years ago
This is a great yard with friendly, helpful people.

  Jannette smith
3 years ago
Very nice and curious. Thanks for your help.