Sterling McCall Toyota Fort Bend Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lynda Lansford
2 weeks ago
Customer service was awesome from the beginning. The manager Jerry Shapley explained every step of the process to me and made sure I was kept up to date on the entire process from start to finish. I will definitely recommend Sterling McCall Fort Bend to anyone who needs their services.

  Long Ha
a year ago
Today I pickup my repaired Kia Sedona 2018, and I am very impressed with the outcomes. Vehicle looks like new and I am happy with their customer services. Shane is great - he provided me with everything and explained the whole process.

  J
4 months ago
Whoever they got answering phones and greeting potential customers are lazy, lying, time wasters.All I wanted was a simple, straightforward, out of pocket estimate for some damage to my truck. I set up an online appointment requesting an estimate. I get a call back the same day asking what I needed. I explain that I need an out of pocket estimate and the woman tells me I don t need an appointment, I just need to come in anytime during Monday through Friday. Okay? Well my appointment was on a Saturday, so could I just come then. Sure. I make my way to their location, waste gas, and get stuck in Christmas season traffic both on the way, and back, just for the lady at the desk on Saturday to tell me they don t do estimates without insurance. She gave me all of the instructions, step by step, on who and what to call for insurance claims. But no estimate for out of pocket repairs, of course.They know the game, get the insurance estimate, do the job for a lower cost, pocket the rest. But so do I, and to not even want to do an out of pocket estimate for a customer is disgraceful. Therefore, I know this place can t be trusted.I couldn t tell you anything about their work, because I never got the chance to try them out.

  Lockguy 26
5 months ago
Incredible experience! Matt and everyone else went above and beyond. The entire process was painless and easy. The level of communication is unmatched. From start to finish, we were kept informed. They even finished before their estimated completion time. I knew i could trust Toyota to handle this in a professional manner. Thank you for making a bad situation tolerable.Services: Painting, Body & Trim

  Lift Yo Hands
2 months ago
Terrible experience.Took 6months to get my vehicle back.Lack of communication from Sterling.I literally had to keep calling for updates. Multiple delays which were rarely communicated with me until I had to reach out.If a date is given and that date will not be met, why not give the customer a call to inform the customer. Nope. At times they would send an automated text to inform that the date is being pushed back but I d say that was less than half the time. Majority of the time there would literally be no communication.After 6 months and my vehicle is now ready upon arrival I notice my parking sensors were missing. What s crazy is the back of the vehicle was not even damaged in the accident so how and why are my sensors missing.Open the door and part of the car floor is missing, someone didn t put it back together. Oo and my tire pressure sensors no longer read. But my car is ready . Just terrible!

  Leylani A
2 months ago
I brought my car here after an accident. I worked with Yancy and she kept me informed on every every update. I did not have to do anything else, they worked directly with the insurance to get the cost covered. My car looked like new after they worked on it for the month of December.

  Dorothy Handy
3 months ago
The service quality, people, and communication were excellent. I would have given them 10 stars! My estimator Tony Johnson communicated with me via text and email at every step and change in progress. I would strongly recommend them!

  Nix NixScrapolla Scrapolla
a week ago
Shane was very helpful from beginning to end with the insurance process of my car. I would recommend their service.

  Jonathan Jamesou
a week ago
I m very pleased with the results. Sterling McCall Toyota FB did an awesome job! My truck looks like new!!

  Mark Wickliffe
4 months ago
Good service. Good communication with me. Thorough in repairing my vehicle. Shout out to Yancy Mejia, my estimator. She was very easy to work with and kept me informed about the progress on my vehicle.

  Kyle
3 months ago
Overall great experience here and zero complaints. My vehicle looks immaculate and they communicated progress the whole time. Yancy was excellent and very helpful! Look no further

  Laura Miranda
2 months ago
Communication, repairs, and customer service were all amazing! Shane Steele truly is the best of them. So kind and went the extra mile to provide the best service.

  Stephen
2 weeks ago
These guys are in so much of a rush that it negatively affects the quality of their work. When I initially went to pick up my vehicle they had failed to tint the glass that was replaced, there were hundreds of glass shards remaining in the interior, 4 dents/dings on the exterior were still present, door edge guards were installed on one side of the vehicle only, and there was over spray on my taillights and wheels. To their credit, they mostly (not completely) remedied these issues when I brought them to their attention. There are lots of weird forces at play between body shops and insurance companies and it is on you to stay vigilant and ensure your vehicle gets repaired satisfactorily. Bottom line: If you do not have an eye for inspecting vehicles make sure you bring a friend that does before you take receipt of your vehicle. PS - Don't forget to pursue diminished value and/or loss of use funds with the insurance company; don't leave money you might be owed on the table.Update: I am still finding things that were done poorly a week later. Broken clips in the engine bay, random plastic piece in the glove box along with a piece of paper that says "Scott" on it, engine bay and gas cap area is caked in dirt/dust that was not there when the vehicle was dropped off, and the fuel economy for the current tank of gas was horrible when I picked it up which is indicative of extended idling and/or hard driving--neither of which are acceptable. I am glad the repairs I had done here were mostly on the insurance company's dime. If someone is paying out of pocket, I cannot advise them to go here in good faith. This makes it look like 'Toyota Certified' appears to mean installing Toyota branded parts and not much else. Seriously, slow down and take more pride in your work.

  Zeeshan Shafiq
a year ago
Really good customer service. I had to get my Lexus repaired at this locationMy agent was Yancy Mejia, she was very prompt and kept me updated on the work being done.Once all repairs were done they informed me.I will highly recommend this location for any of your body work

  ariana e.
5 months ago
Wonderful experience. Nyal was my salesman and he made the entire process stress free for me. Really understanding and helpful. Everyone was really nice and helpful as well. 10/10!

  Carrie Hollingsworth
5 months ago
I am very very please will the service. Mr. Shane and service team did a awesome job on my vehicle. Will like to thank them all. Mr. Shane did not let me have the vehicle back until he felt it was right. Very good customer service. I give them 5 stars.

  Pipo
2 months ago
so we go there after having bought 3 cars no one seems to care we were repeat customers didn t have the exact model we wanted mind you a $60k car so they said they would try to get at another dealer and call us - still waiting for the call

  Laural Shuptrine
4 months ago
My experience was awesome. If ever I need that kind of service, I will certainly call Sterling for repairs. I give them 5 stars.Laural Shuptrine

  Morris Johnson
7 months ago
Had another good experience with this company. This is the 3rd repair they have done for me (none were my fault accidents!) and the repairs, body work, parts replacement and painting were superb. I will use them again if needed. Highly recommend!Services: Painting, Body & TrimServices: Painting, Body & Trim

  S Madeline
7 months ago
5 star review! I just picked up my baby an hour ago and must write this review!I had an absolutely outstanding experience with Sterling McCall Fort Bend Toyota Collision Center! From the moment I walked in, I was treated with the utmost respect and professionalism. Shane and the entire team went above and beyond to make sure my car was repaired to perfection.What truly set them apart was their exceptional assistance with my insurance claim. While dealing with my State Farm claims reps, who unfortunately led me in the wrong direction, the Sterling McCall Fort Bend Toyota Collision Center team showed incredible astuteness. They navigated the complexities of the claim process seamlessly, ensuring that I didn't rack up unnecessary charges unrelated to the repair.Moreover, they even helped me with arranging a rental car due to the comprehensive claim on my Kia Sportage. The convenience and efficiency they provided throughout this ordeal were remarkable.Having hit a deer was a stressful experience, but working with Sterling McCall Fort Bend Collision turned out to be a silver lining. They restored my car to a "like new" condition and made the entire process hassle-free. I can't thank them enough for their expertise, professionalism, and excellent customer service. I wholeheartedly recommend Sterling McCall Collision to anyone in need of auto repair services. They truly excel in every aspect!

  Herbert Espinoza
4 months ago
Always a great experience! Yuri went above and beyond to assist us and we were very satisfied with her service.

  Ralph Fusco
a month ago
Yancy really took care of all the challenges in a very professional manner - she is top notch!!

  Gloria Mikulenka
4 months ago
The staff was very friendly & courteous. They did a great job on my car.

  Yaritzel Cuellar
4 months ago
Richard was very good with time and communication. I was in and out for my oil change and I got a free cleaning :)

  KARL RODMAN
3 months ago
I would advise any one not to take their car here at Sterling McCall collision!! They kept the car for 30 days and the car still isn t fixed properly.

  WlodzimierzD
6 months ago
High quality of repair in timely manner.Great communication with entire team. They keep me posted along the way. Finished as promised. Highly recommend businesses.

  S J
2 weeks ago
Great experience working with Matt and quality work completed on my repair

  Nia Yese
a year ago
I got into an accident and had to leave my car at the nearest collision center. I was so lucky to have been able to leave my car here. They were very informative and helpful. The receptionist Isabela was super kind and made me feel safe during a very stressful time. Tony was very prompt and kind as well. The team went above and beyond. Highly recommend this place!!!

  Valley Confer
4 months ago
My was efficiently repaired by Sterling McCall Toyota of Fort Bend. The customer service was very pleasant and professional.

  Melissa Rodriguez
a year ago
Very good communication between staff and myself. I was kept updated throughout the process, and also they completed my car early. I was very pleased to see the car had been cleaned as well as outstanding body work and paint done by the team.Services: Painting, Body & TrimServices: Painting, Body & Trim