Richmond Tire & Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Paul Starovic
2 months ago
I came to Richmond Tire & Automotive after leaving DiscountTire. I brought them my 2006 4Runner to put a new spare tire on, and fix DiscountTire s horrible work. They are a true family owned business who were very friendly and courteous. Chris and Dave were the people I spoke with who ordered me a new tire at a fair price. They were super nice. The technician named Rick was the one who worked on my 4Runner. He did an amazing job and took the time to do it right. My 4Runner no longer has a shacking steering wheel from DiscountTire that balanced them twice lol. Thank Richmond Tire & Automotive for coming through. I will definitely be going back.

  Sheyenne Williams
2 weeks ago
I came here to get a new tire mounted and balanced, I dropped off my tire on Friday, and picked it up today! The tech (Rick) who swapped my tire out got me in and out in a hurry, and when he felt one of my lugs start to cross thread, he immediately pulled it back and tried again! Thank you so much for ensuring your work was correct, and that the next time that tire comes off it comes off easy!

  thtmon
6 months ago
Kinda awhile ago I got my water pump replaced here, i usually fix myself myself bc the labor charges are insane, but didn t have a pulley, they changed it without demanding a full diagnostic unlike everyone else in the area and charged about 550$ for the whole thing (about 400$ labor) for something that could be done in 1 and a half hours, I know people have to get paid. The pump had held up it s a little messy to look at bc the grease/adhesive but it does it s job

  Craig Haferkamp
a month ago
This is the second time using Richmond Tire. They have done a great job on fixing my vehicle. In fact they fixed what another place didn't get right. Thanks Chris for your friendly and professional service.

  Doctomyfriends
a year ago
Very honest and good Mechanic's.I had some major car trouble and had my car towed to this shop. Turned out to be terminal for my Jeep but they charged me no diagnosis charge and a minimal charge for two tows. I will come back again.

  Brittany Jimmerson
6 months ago
A mom with a kid in her car waited at least 15 minutes to get help. Multiple people seeing me and not helping or speaking. I finally walk in to see if someone could help to finally wait another 35 minutes to just get a tire patched in the inside. Great way to welcome new people to the neighborhood.Service: TiresService: Tires

  Sara Goates
6 months ago
If you are in need of tires or any automotive repairs, this is the place to go! They are super reasonable and alway take care of their customers! They shoot you straight and never try to do more than what is actually needed! I highly recommend Richmond Tire and Auto.

  rocketmisslejet
5 months ago
Found a nail in my tire after returning from work. My usual place was closed so I tried here because it was close and I didn't want to risk my tire going flat going somewhere further. Was told it would be a few hours due to a wait but they got it done in 1!!!! Tire was saved and didn't cost a fortune, will come back again!!!

  Jc Wright
10 months ago
Shout out to Richmond Tire and Auto for the amazing customer service they provided while servicing my Truck. Chris was genuine and treated me and my girls like family while we waited. You know that this is more than just his business for him, because of the way that he treats his clients. He is also timely and finished within the time he said. I will definitely be back soon! If your car needs repair, check out Richmond Tire and Auto!Services: Tire rotations, Brake service & repair, Oil change

  Dina Kuykendall
10 months ago
The team at Richmond Tire and Auto is simply amazing! I brought in my Ford Escape for multiple repairs and my 99 Corvette as well. They are personable, efficient, good communicators and excellent mechanics! I m so grateful to have such a great team so close to Pecan Grove! I highly recommend them for any auto repair and maintenance.Services: Auto battery replacement, Auto power window repair, Tire rotations, Vehicle Inspection, Auto tire replacement, Auto emissions testing, Vehicle safety inspection, Wiper blade installation, Auto maintenance, Oil change

  Jay Jackson
9 months ago
These are good folks. They took care of our Sienna s weak a/c issues right before a road trip. Blowing super cold now! Dave and Mike were able to properly diagnose our issues because of their experience. I ll be back for future needs for sure.

  Naima Ahmad
a year ago
They are amazing. Extremely Professional. Extremely Nice. Best Customer Service. Hard working. Focused. I had issues with my tire. I would not trust any one except my dealership. I googled someone near to me & reliable. I liked they way they communicated & addressed my concerns & questions. They ordered my tire within one day & replaced very next day. They called & reminded me that the tire is there early morning. They are so caring. Family owned business. Extremely proficient & genius. Everything about them is excellent experience. I am fully satisfied. I will coming here whenever I need any Services related to car. I fully trust them. I highly highly recommend them. David is the best. David & Chris . Keep on shinning. Wishing you more business, respect & good luck . God bless you all.Services: Tires, General repairs & maintenance, Auto engine tuning, Tire rotations, Wheel alignment, Auto tire replacement, Air conditioning, Oil change

  Dara Dessalines
a year ago
My husband and I came in for what we thought would be a tire balancing on our rear tires. We were helped by Dave and another gentleman. They took the car back quickly and found that the tires had some evidence of defects. Dave educated us on what to look for and urged us to return back quickly to the establishment that we bought the tires from. Based on the information Dave provided us with, we were able to find that the tires really were defective! The establishment tried to argue that it was a slow leak. But thanks to Dave we stood our ground and they found he was right! We did get new tires free of charge; but we most definitely will be doing repeat business with Richmond Tire and Automotive to deal with people we can trust!! Thanks again Dave!!!

  Esmer
a year ago
Had last minute service on my sons truck scheduled and that day my son ended up in the hospital. Chris (manager/owner) was more concerned about the well being of my son before paying for the car. The service to his truck needless to say was amazing. They had it completed quickly and it ran very well after repairs. Bring back local businesses with good hearted people. The experience was amazing and we will be back for future repairs if needed on any vehicle

  Christy Lasowski Breitenbach
7 months ago
We found a new mechanic!!! Lived here 3 years and paid an arm and a leg to dealerships. We were looking for a local auto repair shop, and found it! Very friendly and knowledgeable.

  Lauren Rios
2 months ago
Always takes care of us!! Finding a trustworthy mechanic is hard to find IMO.

  Teresa Thomas
8 months ago
To each his own, I found them to be rude, not helpful and are not a diagnostic shop. . $1400 later and two trips sitting in their garage a combined total of 3 weeks and taking advantage of someone handicapped.Service: Air conditioningService: Air conditioning

  Alana Aston
8 months ago
We ve stored our camper here for two years & had nothing but great experiences anytime I talked to someone on the phone. It s impossible to have good customer service these days but every guy I ve spoken to was nice.

  Stephen Immel
2 years ago
We have been getting both of our vehicles serviced here for the last 3+ years since we moved this way. Chris (manager) is a great guy and has a great team. Always willing to take time to explain, provide honest feedback, and deliver fair pricing. They may not always be the cheapest but as they say 'you get what you pay for' while their service more than makes up for it! We will continue to be loyal customers.

  Jim Laube
8 months ago
Friendly, professional and competent mechanics. Been going to RT&A for over a decade and have always been highly satisfied with their work. Highly recommend.

  Vincent Markesino
4 years ago
Always very helpful and strait with what's happening with your vehicle. I trust these guys, though busy, they do not sacrifice service.

  Jeramie Vinklarek
a year ago
Absolutely Honest & Great Folks, hands down the BEST mechanic shop in the area! Go see Chris and his team at Richmond Tire and Automotive . You won t regret it and neither will you wallet!I was stranded, on a Saturday, in Richmond in my 2020 GMC 2500HD, truck would not start! After calling Chris, he literally came himself and installed the part needed to get my truck to his shop to finish the work!!!These guys are first class and are few and far between these days!Life Long Customer,JeramieService: General repairs & maintenance

  john seger
2 years ago
First time using this establishment and definitely will use them again! Chris met me at the counter and quickly had my information and vehicle concerns written down for his crew and also personally provided a shuttle service back to my house while they worked on my truck. He is a very personable individual and conversation was effortless in the short drive to the house. Truck was ready a bit later in the day and repairs took care of the issue I had. Chris then also provided a return run back to his shop so I could pick up my vehicle.Very pleasant experience, organized office area, good waiting room, etc., but must say the customer service provided by Chris has ensured my going back for any future needs.Service: Wheel alignment

  ba randolph
a year ago
Our family has been going to Richmond Tire & Auto since Chris opened their doors well OVER 10 YEARS AGO! They continue to have excellent customer service and have always dealt fairly and honestly with us. Chris also went above and beyond to help out our soldier son when his truck broke down while home on leave. We appreciate their friendly professionalism, integrity and knowledge. They have earned our loyalty!!!

  Julius Lyons
2 years ago
These guys are great. I have five vehicles that I bring over to service for my business and household. Throughout the years I ve always left satisfied and unlike a lot of places out there, I always felt like the Team there was being honest with me and not just trying to get into my wallet. I trust this Team and as long as I am in the area they will always get my business. Thank you Richmond Auto for being there for me and my family.Service: General repairs & maintenance

  H E
2 years ago
Richmond Tire and Automotive were fantastic! They were able to get me in right away and were so kind! They did a great job with excellent service. There is a difference when you use local businesses! Thank you to all the staff at Richmond Tire and Automotive for taking care of my vehicle. I will be a returning customer!Service: TiresService: Tires

  Jamila
11 months ago
Went to get a state inspection. Got a time slot within the day and everything was done within 15min.Person at the front desk was super nice and willing to help with whatever problems.Cat hanging around is very friendly

  Zach Gutierrez
a year ago
Chris and the rest of the team at Richmond Tire & Auto were absolutely awesome to work with. I recently purchased a ~30 year old Ford Pickup and needed some work done. The previous owner informed me that the AC went out over 10 years ago and he never got it replaced as the pickup was a 2nd vehicle for him. I took the truck over to Richmond Tire & Auto and the folks there were able to get the AC fixed up and blowing ice cold the same day! What I was most impressed about was that they didn't try to sell me something that I didn't need. That is very hard to find these days. Most shops won't let you get out of there before first trying to sell you something you didn't even go there for to begin with.Highly recommend Richmond Tire & Auto!Service: Air conditioning

  Dave dahlem
2 years ago
I want to thank Chris and David very much for the work they did the past 2 days. My wheels got stolen off my truck and these guys worked with me getting an estimate and setting me up with with the correct fit and look for a new set of wheels in no time. I have been going here for the past 5 years and will continue to bring all my vehicle's here no matter how far away I live. Richmond Tire & Auto has never steered me wrong.

  texas lady
6 years ago
DO BOT BRING YOUR VEHICLE HERE!!If I could give less than one star I wouldMy tuck was brought in for a lift/leveling and alignment.It was brought in at 7am and we were told they were working on it and everything was going great..12 rolls around and the manger walked in saying nothing has been done.Since 7 am in the morning and nothing was done.I am completely beside myself and I don't know what kind of people are running this facility I would never in a million years take my truck back to this place. My husband sat there and waited since 7 AM and was told everything was going great and they were almost done.. come to find out at noon nothing was done. NOTHING. I urge you not to use this place. Find a place with better customer service, better quality and better people. After confronted the manager just ran and hid in the garage and he would not say anything. Great manager you have there.