Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ruben Ibarra
2 months ago
Keisha was the best service advisor I ve ever had. She assured me I had nothing to worry about and listened to all of my concerns and made sure every single one was taken care of! I cannot stress enough how grateful I am for KEISHA!! Keisha is the BEST!!!
Lizzy Fridley
a month ago
Andrew is the absolute best! He was very communicative throughout the entire process and very thorough in helping me understand the repairs needed and answering all my questions. Greatly appreciated working with him!
Emanuel Estremera
4 months ago
I highly recommend this shop for all your vehicles bumps and bruises. Andrew kept me informed with step by step and day to day updates. Lets not forget the amazing bodywork. The overall team at this location deserves a 5 star rating. Although I have an older model vehicle, the body work experts matched and blended the color so beautifully, you wouldn't tell it was repaired. Because this was an insurance repair, Andrew had to engage Progressive insurance directly, relieving me from this task (Very much appreciated). Finally, pick up and drop off agreement with Enterprise rental was extremely helpful and convenient.
Kathy Rasmussen
2 months ago
I have taken my sons car there and then couple years later I took my new car there. I can not tell you how good they are. You couldn t even see where either car had ever been damaged. My sons car was close to be totaled my car had over 5K of damage. I highly recommend this location because it s a great place and they do right by you
Robert Winston
2 months ago
Just went with my fianc� to pick her car up and Keisha did an amazing job ! looks like nothing ever happened. She kept us updated and informed the entire time and made sure all our questions was answered. Thank you Keisha if we ever need this service again we will be coming back to her
Michelle Lopez
2 months ago
Our car looks great! We were regularly updated on the status of the repairs and balance due. Would 100% recommend this shop.
John Angell
a year ago
Caliber was upfront and honest about the cost and timeliness of the repairs. Lindsey and Alejandro (Alex) were consistent with communication and answered any questions that I had throughout the process. As frustrating as vehicle repairs should be, it wasn't with the team they have assembled at the Richmond Caliber Collision!Lastly, they were able to return my vehicle 4 days earlier than requested!
sha liggins
2 months ago
Keshia provided excellent services. She was detailed oriented from start to finish. I never had to question the process. Overall, great customer service. I would refer family and friends.
JP MozMan
4 months ago
Been taking my cars to this shop and dealing with Andrew. He is awesome. Very professional and keeps you informed all along the way. They do a great job on repairs as well.
Sheara Brown-Taylor
2 months ago
They made a highly stressful experience easy to get through! I appreciate the excellent customer service and kindness they showed during a difficult time. Highly recommend!!
Stephen Brumley
a month ago
Couldn t say enough good things about this place, they re very informative, quick to get your car fixed and the manager is very friendly and personable. Highly recommend!
Tre'sure Andrew
2 months ago
I had an amazing experience with Keshia the customer service was outstanding. I highly recommend this company to anyone looking for quality products and excellent service. I m very pleased with the service I received from her.
Chris Lee
3 months ago
The shop experience was very pleasant. The process was quick and easy and my car was ready much earlier than originally quoted.
Salman Khan
5 months ago
Great experience with Caliber team in Richmond. Andrew was super diligent in keeping me updated through-out the repair process and also explained information in detail.Service: PaintingService: Painting
Teyonna Jackson
2 months ago
The customer service is awesome! They treat you with kindness and care! Will certainly use them again! Thank you!
Ricshika Holt
5 months ago
Keisha was very professional, detailed, and always answered of all my questions. My only experience was with her and Alaysha, Front Desk Associate, and they were top notch!!Service: Body & TrimService: Body & Trim
Chris Runge
2 months ago
I can and do recommend this shop because they do great work. My truck was in and out in less than a week!
De'Mesha Spencer
2 months ago
Great Service! Keisha was great! Her follow up, follow through and going over and beyond customer service was greatly appreciated.
Jonathan Parker
2 years ago
The people at this Caliber Collision did me a solid 10/10 service. Long story short, my right front fender broke off, brought it to the team here, told me if I could get the part, they would put it on there for me in 30 minutes. Best service ever!Service: Body & TrimService: Body & Trim
Practice Laps
2 months ago
Andrew & Brandon are some of the best customer service men i have encountered in the industry. Highly recommend this place.
Goober Army
7 months ago
I called Calliber Collision and got an amazing woman named, Julie. I wanted to see if they could help me with my transmission. She was so nice, empathetic, attentive and double checked that they could help me. I came in to the Richmond location and David was equally as accommodating and just a wonderful human being. They addressed my issue promptly, are honest and appreciate the customer. They set the standard for sure and other shops could learn from them. Take your vehicle to them if you want to be well taken care of. 8-28-23Blessings,Kristen BaroneService: Transmission
Marian Kozlovsky
4 months ago
Our car looks great! We were regularly updated on the status of the repairs and balance due.
fred luna
6 months ago
I am very satisfied with the service provided by caliber. They kept me informed on a timely manner of progress on my car. A special thanks to Brian on the professional attention in all this.Services: Painting, Body & TrimServices: Painting, Body & Trim
Ana Gibson
a year ago
Caliber Collision at the Richmond excels in customer service. From the technician to the store manager have delivered results above my expectations. My car was involved in an accident and required repairs. Communication kept flowing along the various steps of the process, which was key to my managing the timing of the car rental and life priorities. Manager Elizabeth Whichard promptly attended my questions when I returned twice to the shop to check on the car after having gotten it back. She made sure to inspect it thoroughly, identify the root cause and fix it. Her responsiveness, attention to details, and her impeccable manners are worth noting. I rested assured that they had my back if I found any issues after my car had been returned to me. I highly recommend this car shop. Extremely satisfied.Services: Body & Trim, Battery
Sherell Croom
2 months ago
They have amazing customer service and always make sure I am taken care of. I would highly recommend them.
Carol Bedra
a year ago
The team at Caliber Collision made the entire unfortunate experience of a fender bender as easy as it could be. The staff is friendly and very accommodating and the regular vehicle updates are a welcome feature I hadn't seen before. When I left my vehicle for repair I was completely worry free that my truck was in capable hands. When I picked up my truck I was walked through every aspect of the repair to ensure my complete satisfaction. Wonderful staff. Excellent service. I highly recommendServices: Painting, Body & Trim
Anthony Gibson
3 weeks ago
Had my car in and out as promised. Great work and customer service
Nicole W.
2 months ago
The experience I had here was amazing the knowledge, experience and patience Ms.Keisha had with me I really appreciate and would highly recommend
Eun A Williamson
5 months ago
They fixed my truck perfectly. It looks like a brand new truck. Great customer service. Definitely recommend this place.Service: Body & TrimService: Body & Trim
Carsen Collins
10 months ago
Elizabeth (Manager) and Andrew (Estimator) were great! The process was easy and they even helped with the rental car. Andrew checked in with me every day and let me know the progress. I was impressed with the customer service, time it took, and results. I will definitely be going back, if needed.Service: Body & TrimService: Body & Trim