Reliable Chevrolet Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cynthia Shaw
4 months ago
Checked in from an online appointment simple oil change nothing else.Going on 2 hour wait time !!!Really disappointed. Won't be back.Lots of trouble at this dealership, don't seem like they care.B.S.

  Tara Daniel
a year ago
Always have great customer service in the Service Center. Usually very busy so you must make an appt and they may need to keep your car for several days. Worth the wait for the quality and service you receive

  Ray Jimenez
10 months ago
So far poor service and not reliable like they say..the worst is that in service department my truck is not ready the day they promised. And the excuse is two people in the shop don't show..really poor excuse. Hope they make it right. Next time.

  Anna Henson
4 years ago
I experienced car trouble on my way into Dallas from out of town. After a call from my home dealership, they recommended I take it to Reliable Chevrolet. Not only did they understand the urgency, they were extremely pleasant to work with and talked me through every step. They even gave me a complimentary wash and vacuum! I worked with Eddie and he was great. Very thankful.

  Jonathan Bryant
2 years ago
They always have the most insanely slow service. Called ahead and scheduled an appointment for an oil change a week in advance. Day of the appointment, I show up on time. They say it should take 1-2hrs......for an oil change. I'm still waiting in their waiting room as I write this review. Been 2.5hrs since I dropped it off at my scheduled appt time.

  Mark Gilsdorf
4 years ago
Bought my last Suburban from Reliable 10 years ago. Painless process, found an ad from a competitor that morning, they matched the price, I was in and out less than an hour. They also gave me more than a fair trade in amount for my old Suburban. That was 10 years ago. Fast forward, time for a new truck but needed to get my current suburban inspected. Went in at 3:00 Friday, was told an hour to complete, two hours later was told truck would not pass because of airbag light. Paid the fee, got home and looked at my paperwork, no inspection ever done. I call and was told they never did the inspection because once they saw the air bag light, they ended right there. Next morning, went to my oil change guy, was told airbag light had nothing to do with an inspection. In and out in 20 minutes with a pass inspection in hand. Went back to Reliable and service guy agreed I did not receive what I paid for and he instructed cashier to refund my inspection fee from day before. After 30 minutes with the cashier and her not understanding how to execute refund, I told her I would talk to a salesman about featured car in today's paper, Saturday, and give her more time to work out refund. Met Salesman # 1 and was told they were working a skeleton crew and he was not sure how to communicate featured newspaper ads. That model car had been featured many times over the course of two years, so I assumed they would have one on the lot or one just like it. 20 minutes later SM#1 disappears so I head back to cashier for an update on refund. Salesman # 2 runs me down and tells me he is now ready to show me the truck! We head back over to open lobby and now SM#2 is gone.? I'm standing in the middle of the showroom and not sure what happened to salesman #2. Looking frustrated, I was spotted by one of the Cage Lords from the tree-top Manager offices. He told me SM#2 was getting a key! Alright, now getting excited to see my new truck. SM#2 appeared from around the corner and was told no such car exists and nor are there any on the lot like it, the up-sale began. That car was featured in the Saturday morning (multiple times), yet nothing close was available. He did try and sell me something close for 6K more. Salesman #2 repeatedly asked for my number and said if he comes across one he will call me. Thankfully I did not give out phone number.

  Ashley Lowe
4 years ago
I wouldn t even rate them a one star! My husband and I drove 3 hours to come look at a vehicle we were interested in only to get turned away. Once we test drove the vehicle we noticed some issues with the vehicle and it was not worth the asking price. The side mirrors did not work, one headlight did not work properly, none of the after market LED lights worked, there was also lose wires everywhere, no control for the winch, rear breaks need replaced and more. Tyler Roliard was the one helping us. Once we explained the issues that was wrong with the vehicle we asked for the price to be dropped a little since it had so many problems. Tyler wouldn t budge on the price so we asked to speak to Derrek Hooser who is the sales manager. Tyler informed us that he had spoken to the manager and that Derrek did not want to waste our time by coming out. So Tyler walked us out the door! Once we left my husband email Derrek with the concerns and issues we had at the dealership and Derrek couldn t even respond to his email!I would say they are not reliable at all! I have never had a experience like that at a dealership. There customer service needs improvement.

  Fran Galvan
a year ago
Great job on all the maintenance and work done to my C7.Daniel R. is very professional and knowledgeable, excellent customer service. Highly recommend him

  joe acevedo (SUPREMOTRADE)
2 years ago
Michael Davis is an awesome sale Guy, we highly recomend him.

  Terri Krupp
3 years ago
Called the dealership asking for a certain truckSpoke with Francis and asked for 2:00 o clock viewing. He told me he would have the truck waiting.After driving the hour we arrive at 2:05 to wait for Francis who leaves us for an in disclosed reason. After a few minutes he returns stating the truck is on site but someone took all the keys. He further tells me that a manager would have to help him but that they ALL were in a meeting and could not be disturbed. The saga is longer but to make it manageable after 40 minutes and no sign of anyone, out of 20 standing around doing nothing , attempting to solve the issue, we left.I think Unreliable Chevrolet is closure.WASTED MY DAY!

  Nicolas Wright
7 years ago
Terrible Service Dept. Had my car towed in on last Friday. Was told I would get a loaner. Bill, service guy, said he didn't know anything about it. Finally gave me a very dirty loaner and said no pets in car. Well I opened the car door and cat hair all over the front 2 seats. Had my car for a week. I only needed a diag due to service error light came on. Contacted GM about the service light and they called me the next day. They kept calling Chevrolet service departments for updates and was told they would call me on 3 different occasions with service. Finally called me today just before time for him to get off work to tell me they could not find issues and that they drove my car around to try and re duplicate the issue. Lucky me , I have onstar. I checked the miles and diag when I got to the dealership...and then again after he told me he DROVE around. He went 1 mile. What kind of service is that? I will update on the outcome. I'm going in tomorrow so I talk to the manager....

  Tim Wines
3 years ago
Beware this dealership and the sales staff. (Blake) Sold my son a used vehicle based on a friend's recommendation and an extended warranty that covers everything. Fast forward a couple months and the transmission on the 2017 camero is acting up. According to the service shop they changed the Torque converter but that hasn't resolved the issue. Based on several complaints and known issues with this year Camero the TC swap doesn't fix the issue. However, they now want to charge a 200$ diagnostic fee to investigate the known transmission issues that Chevy and the legal world are fully aware of. Other Chevy service groups are aware of the issue but Reliable Chevy continues to ignore. Buyer Beware of this dealership and staff.Service: Transmission

  FRANCHESCA C LOZOYA
5 years ago
Dwayne in Used Cars was super helpful and patient with our long distance purchase. He answered all our questions and completed the sale in a timely and efficient manner. He is now our guy in Dallas for any future purchases!!!

  A Camacho
4 years ago
I recently gave this service center 2 stars b/c I was not satisfied with the service. After speaking with Eric David I have to say that I appreciate him for listening to me, & working to try to figure out what was going on with my vehicle. I trust what he is telling me which is far from where I was when I last posted (didnt speak with Eric initially).Thank you Eric!

  NattyFx Trades
3 months ago
If you want to spend the whole day there...

  Sarah Sydor
4 years ago
WORST SERVICE!!! Charged me to look at my vehicle for something that they should have fixed under the powertrain warranty!Another dealership fixed it under the powertrain warranty & I brought in the paperwork to get a refund from the service manager. No apology or anything except a guilty look of you caught us.. Still have not received my refund from Reliable that was supposed to be mailed out to me..

  Conner Henry
6 years ago
Awful service and communication. Dropped my truck off, told it would be ready when I picked it up. Never heard a thing all day, tried to call and it went to voicemail. Went to pick up my truck and they hadn't even started, told me it would be ready a few days later. I'd rather pay for service at a mechanic than come here for free warrantee work.

  Lee Black
5 years ago
Didn't fix the problem. Very expensive experience. My local shop solved the problem for a fraction of the price. Dealership did not find a disconnected hose instead they replaced a part.

  Ruben Elizondo
4 years ago
Blanca in Sales is awesome, I know they have to recommend their Service department. 3 hrs for a oil and one tire change.

  Johnson Asia
3 years ago
Matthew was really nice once things get better for me I'm probably going to come back and ask for him

  Russell Willbanks
2 years ago
Quick and on time. No loaners but free shuttle service. Pick up and drop off.

  Darla Holmes
2 years ago
Joshua has gone above and beyond to help me keep my father's retirement truck up to par.....

  Shawn Davlin
5 years ago
Dropped off daughter. Her car was being serviced. Same day service. Great staff.

  jarrod jenkins
3 years ago
Waste of time..they submit your information to one finance company that is their on company..I was there 10 minutes and they told me a $5000 down payment on a $18,999 truck

  Dale Frank
5 years ago
Nice staff. CLEAN. I just had my car inspected, but they take reservations!

  Issam Bahaj
2 years ago
Very quick service and nice people so far.

  Lone Ranger
5 years ago
Bad service with a bad attitude. Don't bother making an appointment. They won't look at your car any sooner. Never again.

  M Brad
5 years ago
Eddie from service department was very friendly and Professional, best Chevy dealer in DFW area, they are jot pushy

  Mohamed Safouri
5 years ago
Waiting for a while at the service department and nobody ask to help me. There service is not recommended.

  iwillliveagain1992 (MLB)
3 years ago
Great service. We pass others to specifically come here.