Lute Riley Honda Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Angie Dishman
a week ago
Repair/service shop felt dirty. The employee tried to sell me things I didn't need (timing belt, new $200 car battery, etc). Not too trustworthy in my little 45 minute - one hour oil change experience.

  Juan Hernandez II
3 years ago
I ordered from this Dealership from the e-Honda website. Shipping was fast, I ordered on Monday and received my items on Friday that same week. Parts looked authentic OEM Honda, so no worries there.Other reviews are saying negative things about their service department, but their online sales is a-ok based on my experience.

  James
2 years ago
I stopped getting tires from my car dealership awhile ago and it s so much cheaper and faster. And this weekend, I stopped getting oil changes from my car dealership and it s also so much cheaper and faster.By the way tire rotation are free if get them elsewhere and not at your dealership.And the oil change gets done right the first time so you don t have to keep coming back to get the right amount, too much or too little.And I can avoid the belittling experience that I don t what I am talking about when I know they under replaced the oil in the last oil change because I checked right afterwards. And they try to talk you into doing an analysis costing several hundred dollars. No thanks!

  Supreme Electric
2 years ago
I've had walk in oil changes--good service. But my wife and I called on separate occasions for car part quotes. The SERVICE MANAGER has refused to call us back for no apparent reason. Just poor service. Back to Rusty Wallace though Lute is in the neighborhood! I wish we didn't buy the car from here.

  Brian Purvis
5 years ago
Michael Sears had us scheduled for a "VIP Appointment" at 11:30am today (we told him we would be there at 11:00am). When we get there we learn that the car we are there to see isnt even on their lot. but it is on their reconditioning lot a few exits down the highway from the dealership. We told them we have a trade-in that needs to be appraised, so the salesman takes the keys and then disappears for 20 minutes only to come back and tell us it will be done in about another 5-10 minutes. We've been at the dealership for about 45 minutes at this point and STILL have not even been taken to go see the car we were there to look at. I would think that since they knew we were coming to look at a specific car they would be more organized than this. We ended up leaving and will NOT be going back there. Not a great experience or first impression.

  Yousif A
6 years ago
Came in at 6:58 AM for my first complimentary oil change. All done at 8:01. Just took so long, especially since I was the third one in line. They checked and filled all of the cars fluids though so thats good.. but I will go somewhere else next time for oil change for sure.

  Scarlett1960
5 years ago
Their service department is the WORST in the metroplex. I purchased my first Honda from Lute Riley in 1995. My last Honda was purchased from them in 2014 (and it will be my last purchase from Lute Riley). All of my Hondas in between were purchased from Lute Riley. When I first started taking my 1995 model to them for service, they had an "express service" center in addition to the regular service area. The express service area was great for oil changes, transmission fluid changes, and other minor service. Now, it's a joke. I have gone in and been told that the wait time is 2+ hours. That's NOT express service. A couple of weeks ago, I stopped in to get an oil change. There was a rope across the express service area with little paper signs hanging off the rope with arrows pointing to something (I later found out the arrows were trying to direct customers to the main service area). I went over to the main service drive and a person who said he was an employee directed me into a particular lane to wait. He said someone would "be right with me." I waited for maybe 10 minutes and no one ever bother to come out to help. I drove away and will never return. I do not understand why the Service Manager still has a job. A monkey could do a better job of running that service department. A word to the wise. . .take your business to a dealer who really wants your business. Don't waste your time with this one.

  Omer Rana
5 years ago
Talk about poor customer service and not doing the right thing. Yes we bought our mini van from them but there was so many red flags that we should have enough gone with out gut feeling. The only thing they have going for them is their location but its clear to see they will not last if they continue to provide this level of service. I have bought multiple cars from various delalerships and this has been by far the worst experience. It took over 4hrs. Go to one of the bigger dealerships in to metoplex and save yourself the time.

  Gary B
3 years ago
I just got off the phone with AJ in parts. He stated my part was over $300 and they don't stock it. Then he said, "if you can find it cheaper, more power to ya" Not a good way to build any type of customer service. Sorry to bother you AJ, best of luck in all of your endeavors. I won't make that mistake again.

  Thomas Wilde
3 years ago
Danny Nguyen was an excellent sales rep and knew the features of the pilot he was showing thoroughly. This was the only dealership along the highway in this area that was taking Covid protocols seriously which was appreciated. I was treated as a valued potential customer in contrast to the surrounding dealerships.

  Rob Mapes
5 years ago
Had coupons for maintenance. Total work should have been $150. I was charged over $250. Technician said it was for misc. DO NOT TAKE YOUR CAR TO THESE PEOPLE.

  Raina Brechbiel
5 years ago
Michael Davis was an excellent associate. He was very knowledgeable and friendly. I recommend him for any further car purchases you may have!!

  Mohannad Johar
4 years ago
Very worst service. I deal with them 3 times,the first time they show too many red then I went again and maintained but after they maintained my car situation more worst than others day.Went again but the same service.

  Kelly Jackson
11 months ago
Needed a part and they had it and me out the door in minutes. Thanks guys.

  Tavo
a year ago
It's very pricey but at least you can trust them to fix your car right

  Joel Anderson
6 years ago
Hour and a half for a 60 dollar basic oil change on a non-busy day. Not recommended.

  Andy Surley
a year ago
Small place but better service.

  Amie Lynne
2 years ago
Great! Thank you kindly. Merry Christmas!

  R H
a year ago
Takes forever to get oil changed

  Tae Hyung Kim
5 years ago
Did an oil change, bit slow but I will give 5 stars

  Vijay Kumar
4 years ago
Accompanied my son, very courteous and professional services

  David Clemmons
4 years ago
They had the parts I needed for the right price.

  G 4
5 years ago
On a road trip, parts department was a big help.

  Sam Puentes
5 years ago
Good service courteous and professional.

  thoughts of the day
5 years ago
Good place to buy a car

  tezera berhane
4 months ago
Professional and Polite group .

  Enchanted Sky
2 years ago
always excellent..

  Clinton Jones
2 years ago
Good stuff

  Lien Truong
3 years ago
Bad service

  AVA TRAN
4 years ago
Poor service