Clay Cooley Volkswagen of Richardson

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joshua Bowker
a month ago
"I had the pleasure of working with Julianne during my recent service appointment at Clay Cooley Volkswagen, and I must say, she is truly exceptional. Julianne's expertise and professionalism were evident from the moment I arrived. Her skill and knowledge were impressive, and she went above and beyond to ensure my service experience was seamless. Julianne's dedication to her role is commendable, and I highly recommend her to anyone in need of a service advisor. Clay Cooley Volkswagen is fortunate to have such a talented individual on their team."Also the dealership does a great job at hand washing the car.

  christopher carrillo
4 months ago
This is my story, I called to find out if they could fix my car that is having problems, so Jack called me, he called me every day to convince me to buy a car until he convinced me but he sold me a truck that was very noisy on the road. I dialed him to let him know so they could fix it and he called the manager because no one gave me an answer, they took my information and I just went to the dealer and he treated me as if he had never seen me. The truth is, they promise thousands of wonders when it comes to selling, but when the You need to turn their back on you, be careful when buying with Jack, people, it's my second car and the last one in my life that I buy from them. How is it possible that they give you a dirty car and don't give you a guarantee the next day? Horrible service and racists.and also they give me my cart all dirty

  Joni Freel
2 months ago
Update: it s been 9 days. Still haven t heard back. I sent a follow up email and still no response.Update: The dealership replied below. I contacted them per their request and received no response.I have a 2017 Passat that had hail damage that the insurance company didn t fix so they sold it. The dealer paid over $8000 for it and it cost me $2500 to have it fixed. It s immaculate. They offered me $3000 for it. Beware if you have a trade in. I checked with a dealer that s seen it and they said it would be worth $3000 cut in half. Below is a pic of the car they offered me $3000 for. 2017 with 129,000 miles. Immaculate inside.

  Heather Shilling
2 months ago
Hector was absolutely amazing! He is very knowledgeable in all things VW. He was very precise in all aspects of the car buying experience! We are so glad Aaron Allison referred us to Clay Cooley and to Hector! We are very excited we have a new VW and it's all thanks to Hector and his amazing team at VW.

  Nicolas Ramirez
a week ago
Ask for DJ, he s the best service consultant. He knows how to address your vehicle s issues and knows how to get you a quick turnaround time on your vehicle repairs. Moreover, he will always keep the customer s best interest in mind. He can count on me as a lifelong customer.

  RJ Kushmaul
a week ago
I had my car serviced here many times they always do a good job and took care of my Volkswagen and help me get into a new one in record time. I really dislike the The go to the dealer and talk to the manager and the routine that usually happens. They kept this to a minimal and didn t change the price much when it came time to sign..

  Krisstine Thomas
a week ago
Don t try to get a car from here!! They run your credit through the wringer , then ask you for more money down or a co-signer!!! Let s not mention that they never call you back once you do a credit application. You have to call to find out. Glad I dodged a bullet and to think I was willing to put down my hard earned money with these people. Run if you value your time, and the money you make. This dealership obviously won t!

  Danny Garcia
4 months ago
Very easy going and professional staff. They really worked hard to get us the best deal. Very happy with our purchase of a 2023 Tiguan.

  Chanley
2 months ago
Aaron, Makhi, and Cody went above and beyond to make my experience amazing. Definitely can recommend this place to anyone looking to purchase a vehicle or just needing their vehicle serviced.

  Sarah Brennan
3 weeks ago
Kai was a wonderful sales associate! i had a great time with him. he made the whole experience very enjoyable. he worked out an awesome deal and worked with my budget to get the best car for me! will be back again!

  Darren Bolotte
2 weeks ago
This dealership is unprofessional. I worked a deal with them on Saturday the 9th. We reached an agreement on payment and so I let them run my credit. They even took my trade-in and gave me a loaner. Great until I call Monday when we were promised the car would be there. No one gave me an answer until later that day stating that the car would be there Wednesday the 12th. Tuesday I contact them yo make sure everything is still in order for pickup on Wednesday.This is when things took a turn for the worse. I was told that the deal we agreed to was never the one we actually agreed to and that it was the original deal instead of the negotiated deal. Then they never had the car secured that I was supposed to be picking up so they were working on obtaining another which would be ready by Saturday.I have not heard a word until today. They never got the car and the car was supposedly sold out from underneath them in a dealer trade. So now they still have my car, don t have the car we agreed to and they screwed me on the deal that we originally agreed too. No one will contact or speak with me. I found this out through the operator.This dealership is unprofessional. I know dealerships lie but this has been taken to a whole new level of lying and ripping off that I have never witnessed in my purchasing life. They are not even willing to make things right. I have asked to speak with the GM on numerous occasions and he refuses to call me.Also, I had a deposit on the car that got white on quote sold from underneath them in a dealer trade.Update: the experience got much worse after they cancelled the deal and then threatened to call the police on me if I didn t return their loaner car with less than 24 hours notice in the middle of the week while I was working. They still have not returned my deposit even though I managed to return the car.On top of all that, there customer service replies are all bot automated and they will not get back to you or even try to resolve the matter.Run as far away from this place as you can. It makes sense why Clay Cooley is buying dealerships under different names now.

  Jason Vire
a week ago
The dealership was great and met my needs. The salesman, Sal, was terrific and very helpful. He was not pushy and answered all my questions. I recommend you give them a try. They will work with you the best that they can.

  Gunner Rubay
5 months ago
VW as a whole is a scam company, I've had water inside the headlights of my 2023 GTI (with 1,500 miles) for 2 whole weeks now brought it to Clay Cooley for repair and was at the dealer twice already for "testing" (total of 8 days) been out of work 2 weeks now trying to repair it and still after 8 days at the dealer they say we couldn't find any issue with the headlights in their TSB (technical service bulletin)!!!! And they gave me the car back exactly the way I brought it ( well, in addition to a flat tire that I noticed on my drive back home) I was provided with vw customer care number, filed a claim and spoke with their regional manager Caroline and she said the dealer need to request repairs from the warranty and the dealer is telling me that they can't do anything without vw approval and I can't speak with the warranty myself!!! At this point I had talked to the service manager Aaron and the director Brandon, and they're not repairing it. This is my first and LAST Volkswagen that I'll ever buy. I'm gonna find an attorney and file a lawsuit against VW for their scam. Picture #1 was 14 days ago and picture #2 is after all the time wasted and frustration.

  Azam Khan
a month ago
It was my first time at this dealership and they took me in for an oil change on short notice. Rachel was my service writer and she did a great job taking care of my vehicle needs and knows customer service well! Thank you Rachel for the great service! You are an asset to the Clay Cooley Auto group.

  Niki Mcgregor
a month ago
Great experience here! Daniel was very accommodating and helpful to our needs. We got the car for a much better price than all of the competitors in the area. We got a better rate too! We highly recommend this dealership and ask for Daniel!

  Raquel Brooks
4 months ago
The professional team of staff makes you feel welcome to service you and your vehicle. They are very knowledgeable and resourceful even through working under construction. They still got the job outstandingly done and served with pride and humility until the close of the night. Now if that ain't darn great American service, I don't know what is! Thanks all of you for doing outstanding work . My car Shine Bright like a Diamond!! I will be back soon.Raquel B.

  Jatoya Bass
a month ago
Machai, Charles, and Abraham were AMAZING!!! A lot of the process was done through phone and email. I appreciate their efforts in finding me the perfect car because I didn t know what I wanted. This was the best car buying experience I ve ever had and would definitely recommend giving them a chance before going elsewhere!

  Brody Hill
2 weeks ago
Had a very unpleasant experience with these guys last weekend unfortunately. I ve leased two cars with them in the past, an Arteon and a Cross Sport. Both times were pleasant experiences. The Cross Sport lease was coming up so my dad and I decided to see if we could get into a new one. VW really upped their game on the 24s so we were interested in swapping into one.For reference, we currently have a fully loaded, 2021 Cross Sport SEL R Line Premium that we pay in the $600 s for each month. Was thinking we could work a deal to land a similar payment. We both have credit scores in the 800 s and very strong incomes. They came back to us with a $1600/month over 48 months offer. $1600. Over 48 months. They wanted us to pay over 76k over 4 years to not even own the car. Safe to say, that was the most egregious offer we ve ever been presented. I guess my dad and I both looked like babbling idiots for them to think we d even be close to accepting that offer. Later that afternoon we went to an Audi dealership and traded in the cross sport for a Q5, for the same payment were paying for the cross sport.You guys were way outta line with that offer.

  Aman Shah
a week ago
This is classic cybercrime computer fraud where an online rep (Jennifer) impersonates herself as a rep for this dealership. She puts you to Louis finance manager. They offer deal in writing and you are asked to go and pick up the vehicle.There the sales person Joey has your appointment and you get thrown off with $4k additional price.Total waste. This should be treated as a computer / internet crime.Google should be careful in deleting reviews as this is a fact and if dealership asks this to be removed, please justify why. There could be class action against Google for removing genuine reviews.Do not see the 4.3* ratings. This dealership has been working hard to remove reviews and for every review removed, we will post 1 her and 2 on other sites. Get your IT dept and social media to work hard now since you are using deceptive trade practices that are against the laws.

  Leslie Maack Payne
a month ago
I ve taken my Volkswagens to Alex T., @ this dealership for years. He s awesome. I always receive prompt communication and updates on the progress of my vehicle. They provide shuttle rides and have consistent employees. It s nice to have a long standing rapport with someone who you trust to service and maintain your favorite car, and not feel like you re being price gouged or hoodwinked. All experiences with this Dealership has been positive

  Haley Villavaso
3 months ago
The best experience, next to enjoyable purchasing a new vehicle. Sal, who made sure from beginning to end I was a priority really went above any beyond. I couldn t ask for more, I won t go anywhere else again for a new vehicle. Thank you Sal and team!

  Lorenzo Moncivais
5 days ago
Solid experience! Great service, very transparent ~ I definitely recommend coming to see these guys before some bigger lots!

  Lora Wain
a week ago
I realized my car was long overdue for service, called the dealership, drove over and was in and out within an hour, which was faster than I would have dreamed possible. My car runs so much better now, and they provided a quote for new tires without the high pressure one usually expects.

  Eduardo Lopez
4 months ago
1 star but if I could I will give -10 bought a vw Atlas suppose to be new car had miles on it and they said I was because all the test drive on it passenger door has a big stain can t even come off, took it to suppose to be a detail to remove that stain and some scratches from apperently to be because they under construction went go it back it definitely looks like there was not a detail on it stain still on it and I asked they told me that if it don t come out don t come out. Also on the rear seats on pasanger door looks like a come got busted had lot come stains or cooffe who knows what it was when I told the sales person he said I was lying will not recommend this dealer at all. Like any other dealer when you there looking they all over you trying to get the sale but once they got you that s it not help at all

  Christopher Massa
2 months ago
My Service Advisor Alex was Great! He listened to me and made sure all of my concerned were addressed. They are under construction so everyone is in a smaller space but everyone was amazingly friendly. From the Director to the Drive Manager to the Porters and Cashiers, everyone was very nice and made sure I was taken care of.

  Satya Kadambari
7 months ago
We had been hopping all around in search of cars but our search ended here.Adriana,our salesperson was so welcoming. She helped us find a car that fit all our needs. She worked with us patiently to ensure we got the best deal.They offered us the best customer service . We love the car and I would definitely 10/10 recommend this place.

  Anna Howell
a week ago
The service department has changed dramatically since Auto Nation ran this location. Clay Cooley will lie to you. They try to convince the customer to agree to work your car does not need. I recently brought my car in for a 20K service. They tried to sell me a brake service ($800) and a cooling system service ($500). Also, VW says the 20K service should include a cabin air filter. Clay Cooley tried to charge me $70 extra for it. Slimy, slimy. Caveat emptor.

  Rina Shah
a week ago
I met with accident on 3/29 and my car was totaled. We placed a request for Tiguan 2024 White SE R-Line black. on internet.Natalie confirmed the price of $32500. Finance Manager Louis (who seem to have mastered the art of lying) also confirmed this on recorded conversation and we went from Ft Worth to Richardson with money.Joey was sales rep and he didnt even know who Natalie and Louis were. This is clear internet fraud similar to Nigerian Scam where you are given a bait by some unknown ghosts to visit dealership and then they waste your time.Stay away from this place. There are few complaints filed already and Police was also contacted. Will be proceeding with Small Claims and whatever it takes to get this practice of bait and switch stopped.

  Brandon Atkins
a month ago
Rachel Anderson and her team at the Clay Cooley service dept was very helpful with making sure everything was great on my car. The customer service was awesome and excellent. Thank you for be so patient and understanding my situation Mrs Rachel. You re so sweet and awesome.I dropped my car off on yesterday from then they be very helpful taking care of me, along with Rachel and JulieAnn was very helpful. I thank clay cooley Volkswagen for helping me with my car. I know you guys are very awesome

  paul zarate
2 weeks ago
This is the best service dept. to bring your vehicle for repairs. Alex, service rep will provide excellent service. Having had previous years of automotive service experience. I am very happy with this service dept.. They don't try to over sell just advise you your options needed.