Philpott Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  justin wood
3 months ago
Shady company they do insurance fraud Said they took my fenders off the painting they never took them off to paint just look at the dirt around the bolts disconnected to the fender professional painter will not paint with dirt on any panel they had parts on there that you didn't even need and charged it to your insuranceThey distort my interior seats they left both of the air filter left black oily substance all over the truck dumped out 5 gallon hydraulic fluid in the bed laugh my light bars disconnected disconnected my fog lights

  F T
a year ago
I recently had repairs done at this facility and the customer service by Emily was absolutely terrible. She was very rude and unprofessional. I eventually switched my claim to Tina (the manager). Now I'm having issues with the sensors which they are telling are fine but they are not. Waiting on them to contact me. Hopefully they fix this issue without anymore issues. I also noticed that it was not 1 (ONE) person of color working there (that I saw). Seems like that's an issue all in itself. I've used Philpott before for repairs and purchases but customer service this last time was way below what I remembered. If you are thinking of using them, I would recommend you find another shop. If you do, ask for your old parts back. You can sell them yourself.Service: Body & Trim

  Leslie Harpold
3 years ago
I m extremely impressed with Philpott Collision Center. My entire experience, from getting the estimate to picking up my vehicle fully repaired was extraordinary. The employees are genuine, friendly, professional, competent and service-oriented. When the estimate was being conducted, the manager took time to go over the entire vehicle with me to make sure that everything I wanted to have repaired was discussed thoroughly and would be included in the work. The estimate provided was reasonable, the vehicle was finished ahead of schedule, and the quality of the workmanship was incredible. Philpott Collision Center is truly exceptional on every level. The attention to detail, the caring staff and the fabulous job they did on the repairs (making my vehicle look brand new again) is the reason I highly recommend this business to anyone who would like to have both a delightful experience and quality work done.

  Ernest Hadnott
a year ago
Note if you can , don t get your suv repaired at philpott collision in port neches Texas . They repaired my 4Runner and it s still making noise after beening looked at several times .I contacted management about it and I have been waiting for 7 weeks ! No answer ! Find you another shop to get your suv repaired

  Morgan Tuck
5 years ago
Highly recommend. They covered all the basis- good body work, quick turn around, great customer service. The daily status updates via text were very helpful. Plus they washed and vacuumed my baby!

  Varsha Patel
2 years ago
Friendly service. Steven kept me well informed on the progress of my repairs. Work performed right on schedule. Other staff also pleasant and helpful. Car returned clean and vacuumed.

  Reginald Enfinger
a year ago
Awesome job! They have great customer service and my vehicle came back detailed and never looking better.

  Lillie Rollins
2 years ago
My car looks brand new. It doesn't look like it was wrecked. Thank you Philpott Collision Center, you did a great job!!!!;

  Just Me
a week ago
Fast friendly service

  Ronald Arceneaux
3 years ago
These guys are professional, prompt and transparent. I would've given them 5 , but they have a Cowboy fan working in there!! Proves the old adage that nothing is perfect!

  Marilyn Devers
3 years ago
Replaced and painted our fender to match our car. Only had to leave the car one day. Was very fast and matches perfectly.

  Steven Best
a year ago
They have always done top notch job for me. Have had two repaired, will be bringing another this week to them

  Christian Allen
4 years ago
This is the worst place to go to I am saying this out of my experience..The ladies there are all racist,they will give you attitude that will make you wonder how on earth such people got employed at first.went there and after they finished with my car which took them ages to finish,my trunk was not closing as it used to.workers so unprofessional

  Janice Taylor
3 years ago
Excellent customer service. Emily is outstanding! Thank you so much for your help. J. Taylor.

  Robert Davis
7 years ago
The service is great and they are quick about getting your vehicle done

  Nick Adams
7 years ago
Service and communication were excellent. Steven really knows his stuff.

  Melissa Moore
5 years ago
Completely a pain. Ended up having our truck towed from this facility to a new body shop

  Jonathan O
8 years ago
Worked on 3 of my vehicles. Always does an amazing job!

  Tacie Varnon-Hoyt
6 years ago
To care of my vehicle. They dealt with the insurance company I had no hassles

  Mike Landry
7 years ago
Finished earlier than expected and it looks better than new.

  Linda Jenefor
4 years ago
Did repair needed a wash did not get one body was dirty?????

  Gayle Kuntz
3 years ago
Philpott employees are the best. Professional and friendly!!

  Cynthia Moye
2 years ago
Followed a friend to take her car, I never left my car

  Mary Robinson
2 years ago
Service was excellent everyone was great

  Tee Smith
3 years ago
Car repairs were done great

  Yerlyn Bouler
3 years ago
Pretty expensive but spot on with quality.

  Barbara Thomas
2 years ago
Fast friendly service.

  Mike Cordova
6 years ago
Very friendly & helpful

  A M B
8 years ago
Great staff!

  James Lawrence
6 years ago
Good work.