Discount Tire

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jose Torres
4 days ago
Had this incident happen to me, where the nails were too close to the sidewall. I bought these tires at this location with the hazard warranty that they offer which covers this, when I showed up they were making excuses as to why they couldn t warranty them. What s the point of having the warranty if they re not going to honor it? Wouldn t recommend you buy from here!!!

  Craig Boyd
2 weeks ago
Made a 3:00pm 4/5/24 appointment and left work EARLY to rotate and balance the set of GY Tires I bought with DC Tires in Nederland TX. Get there at 2:45pm and this guy greets me as I m parking. I told him I have an appointment to rotate and balance my tires. He looks at my tires and says they can t because my tires are too worn. I m like TOO WORN ? Are you serious? He then says but we can make you a deal on a new set and I m like are you FREAKING serious? But that s not the worst of it, I asked to speak to the manager and HE WAS THE MANAGER !!!! And now I m thinking OMG this is our future. So now we have a guy who probably just graduated from high school, telling a 53 year old man his tires on his truck is too worn to FREAKING rotate and balance. Well God bless America folks, because if this is our future we re in serious trouble and will need his help, especially when you pay almost a thousand dollars for a set of tires and you can t even get them rotated and balanced at the place you bought them without some kid saying they can t because you need a new set. I will WALK before I ever go back to these guys.

  Martin Horak
a month ago
Very professional. And had the lift pucks specific for the Rivian to lift it safely.

  Chris J.
a month ago
It s truly sad when you can t sit in peace while getting your car serviced. What happened to elevator music playing versus a political agenda? I ve always gotten my tires done here and would like to continue to do so without political or religious propaganda being shoved down my throat. Can we get back to the days of people sharing a space and talking about children s sports seasons or dinner options with light and peaceful music playing in the background? So disappointed in discount tire for this.

  Manny Zamorano
a month ago
Went to purchase just one tire with a specific size. And it s not the service writer fault he was new and I understand that part. What I m concerned about is they tried to give me a get tire that wasn t the right size or right brand and didn t notify me of it. I almost walked away but noticed it wasn t the right size. I asked them where my actual tire was and they told me it was out of stock after I already purchased it. I also asked for a discount on my next tire for the inconvenience but another service writer blamed the new guy for being new. Which was not professional and also seemed like a lacking in training. He denied any discount for their inconvenience. Pls look at what you buy before you leave make sure it s the right product. I m just concerned about the situation because I wonder how many times they gave the wrong product to customers

  Adrian Rodriguez
4 months ago
buy new 4 tires Again, David and Dallas excellent customer service !!!

  Joseph Hebert
4 months ago
Wish I could give 10 stars, Service was phenomenal, was in a bit of a jam with the pricing and not being able to afford it but I was stranded they pulled together and helped get me a price that I could afford! They put it on and even rotated my tires for me. I am highly impressed with the customer service, and with the great technicians that worked on my vehicle.

  Dale Harmon
5 months ago
I work all over the country. I've been to discount tire stores everywhere. This was by far the quickest, most efficiently run store I've ever been to. IN AND OUT. I've waited for 3 hours before in discount tire stores before. In and out here in Port Arthur was, get this, 39 minutes. WOW. Very friendly, english speaking, polite, helpful and EVEN COURTEOUS!!! WOW!!!A+ ON THIS VISIT,THIS STORE AND THE GREAT PEOPLE WORKING IN IT!!!

  Jason K
4 months ago
Absolutely the best experience I've ever had with having a tire changed. I'm from out of town on a road trip and I had a flat tire on my motorhome. Everybody here is really friendly in the service is top-notch. Adrian went above and beyond to make sure everything went smoothly.

  Nathan Ross
a year ago
This place used to be great, unfortunately they have gone downhill the last couple of years and are totally incompetent now. I brought my vehicle in for a rotation and balance, 2 screw punctures fixed, and a TPMS replacement. Long story short, the technician didn't get the instructions to replace the TPMS, nor did he fix the screws that remain in my tires. I went inside to ask Angel at the front desk about why he didn't speak to the tech about what services to perform on my truck, and while he's trying to tell me they can pull my truck back in to replace the TPMS, Sergio (the manager?) hears us and says the TPMS for my truck isn't in stock and would have to be ordered. I express my frustration for the terrible lack of communication, and how every time I visit Discount Tire there always seems to be some kind of issue (they've already replaced two of my wheels from scratching them while balancing). And all Sergio can say is, "I'm sorry you feel that way." The only reason I keep going back in there is because my wife and I paid for life time rotation and balancing from them on the current tires we have, and I kept thinking maybe they were just in a temporary funk for a while. Years ago this place was great, not anymore.

  Sunshine H
2 months ago
Austin S. Is the best customer care representative. Hard working, reliable and very professional. Go buy and ask for him!

  Charlie Mitchell
9 months ago
Surprisingly fast and easy, unlike my previous experiences at other locations. I made an appointment online for balance and rotation with a note about low tire pressure. everything went smooth at check in, the guy helping me was friendly. He told me everything that was going to happen, gave me an estimated time of when my car would be ready and I had keys in hand with 5 minutes to spare on his estimate.

  Steve Dezell
2 months ago
Young employees not paying attention to detail. Didn't tighten my custom hubs after installation. Lost 1. Almost lost another. They said they'll replace them. Waiting to see.

  TX Bucksnort
2 months ago
One of the best I ve been to. Eddie came through for me. I was out of town and needed some tires to get home. Thank you gentleman.

  Dylan
7 months ago
Had two wheels get the old tires removed and new one put on the wheels and balanced. Was charged 100 dollars for service. I called and asked why it was so much and the manager reply was they are expensive wheel, there aluminum, and it is and odd size so we charge more. These wheels are 15 Dx10 W. So I called corporate and gave him the description of the wheels and size and asked how much they charge to the same service. Corporate said it should have been 80 dollars, I also called another store I was quoted 80 too.

  G Med
4 years ago
They called and asked about my rims cause they are rhino lined and said if you want us to keep going I said go for it. Just don t scratch deep in my rim. Because I can just get the paint re sprayed. Well this happened so if u actually like your rims don t bring them here. Worst experience. Plus they couldn t air up my tires cause they were 35 s or some bs. So they kept my truck over night and had no choice to get a hotel. DONT BRING YOUR VEHICLES HERE!!!

  nik maknojia
a year ago
Lazy is all this location is. I don t had problem with discount tire service but their laziness is what I can t tolerate.. 5 cars are in line for air check and 6 employees are running here and there. It s not even that busy time and yet I have to stand 1 hour in a line of 5 cars just for air check? Whoever is the supervisor of this location really need to do something instead of being a ac office all day.

  Todd O'Rourke
6 months ago
This was my first time at Discount Tire and it will be my last. I had an appointment and they said I'd be in and out within 30 minutes. 75 minutes goes by and the shop manager asks me to come outside to chat. They lost my lock nut key and couldn't find it, so they never replaced my tires.The store manager told me I'd have to drive to Honda, buy a new lock nut key and set, bring it back to Discount Tire and they'd reimburse me. So I did that, sat in line and waited for my tires to get replaced (another 35 minutes), and spoke with an employee, David. I asked if they could do anything to compensate for the headache and he actually replied "we owned up to the mistake and bought you new lugnuts." How on Earth is that compensation? You lost a part to my car and want credit for buying a replacement?Thankfully I spoke to a different person and they gave me $100 credit, but what a headache. I drive home just to have my tire pressure light come on. They underinflated my new tires by 4lbs on the front driver's side and 6lbs on the front passenger's side.

  Kyleigh Derrick
6 months ago
I went here about a month ago and needed two new tires. They changed the wrong set of tires and if they would ve looked at the right tires they would have seen that one of them just needed to be plugged. So I got 3 tires for the price of 2, but I could have only paid for 1 and gotten 1 switched out if they would have listened. Then today, my boyfriend went to change out one of his tires and before he could even leave he saw they changed the completely wrong tire. It s like they re just choosing random tires to switch out. It s like yea you save a buck or two by going here, but they re not going to get it right and you ll be left with the original problem tire you came in for. It s not worth the trouble in my opinion. I could ve saved over $100 if they would listen.

  Ben Richardson
3 months ago
The most honest and good-hearted employees I've met in a long time. They actually care about their customers.

  M B
5 months ago
These people should be ashamed of themselves. They will lie and say they don t have something in stock to get you to buy something else. They will tell you one price and charge you another without warning. Terrible business

  B. V.
9 months ago
When I arrived they helped me immediately. I got bad news , needing new tires , but Eddie found me good tires for a reasonable price. He answered all my questions and was very professional. The team was fast . Thank you for the help.

  Michael Soto-Newton
a year ago
Let's just say I dislike having to buy new tires, and yet the experience I had today was great. Dallas was very knowledgeable and was able to guide me in the tire buying process as I am clueless at to what I actually needed aside from them being round. He helped me by giving me options and explaining the difference with each selection, which allowed me to make an informed decision which I truly appreciate. So if you need tires don't hesitate to look this location up and speak with Dallas and he will take care of you.

  Jennifer Morgan
6 months ago
I m here for the 3rd time after buying 4 brand new tires. After buying tires my sensor went out same day and it s been ongoing since then. Here today and was told 45 mins and now we re at an hour and a half. I will never buy tires here again.

  McKyna Ward
10 months ago
I stayed there for 20 minutes waiting on someone to come air up my tiers. When I called and complained about it the dude was super rude and wanted to tell me they where busy they had 2 cars in there bay and about 2-3 employees doing nothing but handing others tools. There s another one 10 minutes away. Better go to that one than this one with rude customer service.

  Christy Conda
a year ago
There is a young man at this store that is amazing! His name is Zachary.. He deals with you like a professional. I am sure the other personnel are good, but he is the BEST! All employees should be this good. I have had him be my service rep twice, and I will look for him the next time I go in.

  Robert Shackleferd
10 months ago
50 years old and so far that was the best I have ever been treated at a business. From the guy meeting me outside to the one who worked on my tire. Made me a customer for life

  Rod Rosier
4 years ago
Work Truck tires needed air, I love that you just pull up, they fill them to specks and your gone! #Sweet #LoveDiscountTires

  Bradley Achord
a year ago
Fast, friendly service on top quality products. Good prices, too. I've been using them for years, and will continue. Their Michelin selection is top notch. I run them on my Corvette and my Silverado.

  Sidney Lambert 3
6 months ago
Fast and courteous service. They put six tires on our short bus. In and out under an hour.