CARSTAR of Port Arthur

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  haley anders
2 months ago
My vehicle was side swiped on 12/27/24. Car Star staff, especially Stacy, were incredible to work with! I dropped my car off on Friday 01/05/24 with a pick up estimation for 01/19/24 but they finished the work on my vehicle in 5 days! I would absolutely recommend this Car Star location to anyone needing body work done on their vehicle. My car looks perfect and I could not have asked for better service!

  judd osborne
4 months ago
Great work, speedy turn around, friendly knowledgeable staff.

  Abram Mediante
4 days ago
I have driven the car after repairs and everything seems to be well and service was amazing and kept my updated through out the process

  BRENDA PITRE
a month ago
I was very satisfied with the work done on my car! I will recommend to my friends if they need any body work! Thanks for a job well done.

  Beatriz Reynoso
a month ago
Made the process of repairing very simple, and had my vehicle ready ahead of time. Staff was nice & explained everything thoroughly.

  Tony Durso
5 months ago
Repairs were completed ahead of estimated time with great results. Staff were both courteous and professional. Would definitely recommend them for any collision repair.Service: Body & TrimService: Body & Trim

  Gregory Clark
3 months ago
Great reliable service. They remained in constant contact with me throughout service period. I would definitely use again in the future.

  Diana Coward
4 months ago
Everyone was Soo professional, and very nice since of humor. Enjoyed the experience, the ladies there did all the work for.meThank You

  Deeann Cisco
8 months ago
What a fantastic job CarStar did on my rear quarter panel of 2012 Ram truck. It looks like a brand new truck. Such attention to detail from this body shop. I highly recommend using them if you want your vehicle done right.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Dawn Baker
9 months ago
Never use again. Never communicated unless we called them. No status update. Tech was following to close to traffic infront of him and wrecked car while in their care. Nearly 4 weeks to repair. No apologies and attitude as if we had no right to be upset. Told us things happen oh well. Made repairs from their accident in it without our approval or allowing us to see the damage. But oh well things happen. Owner spoke to us as if we were her children and had no right to be mad. Never in my lifetime will we use them again. Making it my mission to make sure everyone knows what happened and the response we experienced from this company owner.Your response isn t very mature either. You rushed to fix your accident before we were able to even view the damage without authorization from owner of the vehicle. You call it quick response to fix the issue. I call it a cover up of what really happened to my car in your care. We had every right to be upset. As for the business owner, when someone speaks in a condescending and sarcastic manner you will leave yourself to being labeled just that.Services: Painting, Body & Trim

  Buck Stobart
7 months ago
Excellent service. Quick turnaround on my truck repair. Steven (if I'm spelling it right) and Stacy were amazing to deal with. Highly recommend their services.Service: Body & TrimService: Body & Trim

  Venezia Hancock
3 months ago
Car looks brand new!! And they communicated very well with details about my car repairs!

  Coke Wachumean
3 years ago
I just got the vehicle today, so I d like more time driving it to make sure everything is good. That s the only reason for my 4 stars instead of 5. The work speaks for itselfServices: Steering & suspension repair, Body & TrimServices: Steering & suspension repair, Body & Trim

  Pat Lucas
a month ago
Always professional,friendly , keep me informed on how things were going.

  Austin Lawrence
11 months ago
I m only giving 5 stars because the ladies upfront were awesome, the technician(s) that worked on my truck however need to be fired or reprimanded because they didn t not connect my intercooler hoses and sensor on properly. I am highly disappointed by this matter and highly recommend if you get your vehicle worked on take it to auto zone or O Reillys immediately after and have them scan it. This is absolutely ridiculous that something simple could not be done properly. Like I said the ladies upfront are great however the technicians need to take five and check the work before they send some half a**ed work out to customersServices: Painting, Body & Trim

  Tiffany Mckenzie
a year ago
Used the company when someone rear ended me,they did. It protect the inside of my car when they took off back panel of passenger side dust all in my car and did not clean it up,when they painted the new panels put on my car did not protect my windows over spray on all my windows. When I said something they said I could pay to get it cleaned up cause they didn't have the time and they would reimburse me for the services paid for. My rental was due back that day. Never bringing car back to this place cause they don't care about their customersServices: Painting, Body & Trim

  JG Brown
a year ago
They did a very good job and they keep me informed every day of what was going on and they only had my car a week. They are so very nice and friendly and had my car ready in a timely manner. it was clean to. THEY Y'ALL SO VERY MUCH/ GOD BLESS Y'ALLServices: Painting, Body & TrimServices: Painting, Body & Trim

  John Cascio
a year ago
Carstar repaired my car perfectly. I was updated on all aspects, and the car was repaired within the time frame alloted. Employees were very friendly and always helpful. I'm glad I chose them.

  Sonae Carter
a year ago
Amazing job!!! They kept me informed. My car looks brand new. I love it!!! I would recommend everybody. They also finished early then expected. They also cleaned my hyundai really good. Love it!!Services: Painting, Body & TrimServices: Painting, Body & Trim

  MITCH MONROY
a year ago
Took my vehicle here for repairs, they had it for 3months. Vehicle was returned to me with issues, could see the excess bondo and wasn't smooth it was very rough, and they just painted over it. Front bumper was never replaced like quote stated. Took it back and ended taking them an extra 5months to get it right. In total 8 months with my car. And the Job wasn't very big. They could have done better!.

  Fabiana Lopez
a year ago
10/10. Honest review. Brought my husband s truck in for a repair, while it did take a minute for it to be completed, it was because a tow hook was on backorder, when it was completed, I was impressed by the work, and so was my husband. I would go back to have my vehicle repaired again by them, they are the pros. Thank you.Service: Body & TrimService: Body & Trim

  Tammy At Julien
11 months ago
When I got there I told the lady that I brought my car to get fixed she said car star was on the other side like she didn't want to wait on me at all then I tell her I'm at the right place and she asked my name I told her and the appointment time she said I wasn't in the computer at all I said it surely is on my phone but she didn't want to look at my phone cause she knew I was right she said are you under a different name I said really girl where did you come from ? She was very un professional. Where are they finding these people on the street corners???Services: Body & Trim, Oil change

  Pamela Shifflette
8 months ago
Everyone there was so nice and helpful, I will definitely take my vehicles there if I ever have any collision or cosmetic issuesServices: Painting, Body & TrimServices: Painting, Body & Trim

  KJ Ventures
4 months ago
Car Star was by far the best body shop I have done business with!!!

  Kira Matthews
2 years ago
Did not hit a single milestone time wise. Took over a month to repair. Poor communication between employees, resulting in my truck sitting at the shop untouched for almost three weeks. However, repairs were completed well. Truck looks great.Services: Painting, Electrical, Body & Trim, WeldingServices: Painting, Electrical, Body & Trim, Welding

  Tiffany McQueen
2 years ago
I wasn't going to leave a review, but oh well they keep texting my phone asking for me to leave one. I dropped my car off 12/1/2021, and I was given the pick up date for 12/13/2021. The day came for me to pick up my car, and I received text messages that everything was great for me to pick up my car. I called to see if the car was done on the 13th, I was told that the parts for my car was still in the box, and that my car wouldn't be ready until the end of the week or next week (mind you that I'm calling on a Monday). So after speaking my mind, I got a call back stating that my car will be ready the next day around my lunch hour, because I've already missed a half day of work for my car. The next day I call, and they tried to tell me that they needed to keep my car for another day to "fix the scratches" on my rims. I told them no, and I will be picking up my car on my lunch break. Now I haven't had my car in two week, exactly 14 days. My drop off mileage was 105,275, when I got my car back my mileage was at 105,526. So I'm trying to figure out where the extra 251 miles came from, because I haven't driven my car in TWO weeks, and I only drive from Beaumont to Port Arthur for work. Still waiting on a manager to give me a call back. Definitely going to let my insurance know about it, because this isn't right.Services: Tires, Painting, Body & Trim

  Dave Mitchell
10 months ago
Staff was very courteous and explained everything in detail. I got regular updates during the process. Upon completion, i was very satisfied with the repairs.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Michael Mathews
9 months ago
Excellent experience..thank you so much.Well informed employees and knowledgeable of customer interest. Excellent repair and very helpful and timely.Service: Body & TrimService: Body & Trim

  Erica Moore
8 months ago
I actually thought that I was getting into a brand new car, they did a really great job to my car, Thank you so much Carstar!!

  erik De Leon
3 years ago
I brought my Toyota Tundra in to get a dent removed and they left it perfect. They matched the paint really good and got the shape back on the truck like nothing had ever happened. To top it off while they painted the side where the dent was they also took care of some large scratched I had on my tailgate.