Tidwell Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Scott Boyle
2 months ago
If you value your vehicles like I do then you should take 2 minutes to read this review. It won't be a waste of your time. I really don't know where to start because I have too many positive things to say about Tidwell Auto Service. 5 stars isn't enough.We've all heard the horror stories about repair shops and most have probably had a bad experience somewhere along the way. I've been working on cars/trucks my entire life and over some 30 plus years of experimentation and experience as a weekend warrior I'm a self actualized master mechanic. I don't trust most mechanics and there are plenty of decent one's out there. But they aren't always easy to find.Tidwell is direct, easy to work with, reasonably priced, extremely knowledgeable and high quality people. They have completed numerous repairs on my truck over the years in a very timely fashion and they are the ONLY mechanic I'm comfortable telling friends/family to deal with. My truck has over 200k miles on it and isn't slowing down. I would send my worst enemy to Tidwell. Do yourself a favor and give them a call. It'll save you time and money. You won't be taken advantage of and always get what you pay for. Honest service and great prices just don't do them justice. I've never had better experiences with a repair shop.

  Robert Challis
3 months ago
Found Tidwell as a recommended shop on Carfax and they took care of the service our vehicle needed per the mileage. It's our first used vehicle, so I asked them to check over everything and had a couple of additional questions too. They were really helpful and reassuring, not suggesting anything needed fixing or replacing, which goes a long way to building trust. We'll be back next time!

  jeffrey Santos
2 weeks ago
Everyone is Awesome! I had my vehicle in for pre-purchase inspection. They had an list of things that were urgent and not urgent. Professional service and fair price. Thank You

  Tylicia Williams
4 months ago
Definitely don t recommend came to get my fuel pump replaced and my suv shut off immediately after cranking it. Attempted to start it up a second time it struggled to crank up. Now I m riding around and my car smells like heavy gas through the vents and outside my vehicle terrible job I m hoping they can find the issue the fumes are killing me so bad I have to ride with the windows down and I have a kid so can you imagine struggling to get fresh air and not wanting to put your child through this plus it s cold but cutting the heat on makes the smell worse. I wish I never made the mistake bringing my truck here left with more problems than I came with. This is sad :( I m very disappointed.

  Ron Roberson
a day ago
This company provides great service at a fair price. I would recommend them to anyone looking for automotive maintenance and/or repair.

  Sandra Floyd
8 months ago
AC compressor replaced and then charged. Can t go without AC in Texas in 100+ temps!Great job! Turned around in reasonable time, cost was fair and honest. Staff is the Best!We re lucky to have them in our community!Services: Auto A/C recharge, Auto A/C replacement

  Sara Gray
9 months ago
The only place I will take my care! The mechanic is extremely knowledgeable and every team member there has great customer service. They outlived the Firestone that was adjacent to them, and I completely understand why! They are the superior auto service. They took the time out of their busy schedule to fix a problem that another mechanic caused.

  paula reichenstein
6 months ago
First time using Tidwell. Our car wouldn't start. Had it towed to Tidwell. Quick communication, estimate half what the dealership quoted, and repair done same day.Service: General repairs & maintenanceService: General repairs & maintenance

  Sarah Bock
8 months ago
You did a standard oil change, no problem. Also replaced the alternator and battery for the second time in 4-5 years. Also used a "remanufactured alternator", not a new one. When given the quote, I was not quoted for new or refurbished alternator, nor explained WHY it would have to be replaced again!I also was NOT called to say the car would be kept over the weekend which should have been done as a courtesy.Services: Electrical repair, Auto battery maintenance

  Brandi Vines
7 months ago
Quoted me over $600 to replace a side mirror. After questioning the price the lady was rude/curt with me. I drove 3 miles down the road to the actual dealership to get quote and it was $300. Dishonest and poor customer service.

  Larry Hurth
a year ago
We've used Tidwell Auto Service for many years. Always got professional, courteous and personalized service of the highest quality. Tried other places, including Toyota Service and found that Tidwell did great work at better prices.Service: Auto maintenanceService: Auto maintenance

  Brett Glover
a year ago
Well when we started using Tidwell the older gentlemen who owns or owned the place was awesome to deal with but something has happened my wife was spoke to very rudely but most of all I got a second opinion on the repairs on my truck and it was a 500 dollar difference . As well as if this doesn't fix it we will try this part and so on and so on . Just not real good customer service so I chose to get my truck towed to a different shop. Really liked the people at the front counter but business is business and 500 dollars is 500 dollars .

  James Bagley
a year ago
They really care and give the best prices by hundreds less with great service !

  KENNETH LIGHTFOOT
a year ago
This business does good work at fair prices. They have been my choice for servicing my vehicles for 20+ years. Through multiple makes they have always provided excellent service. I'll keep giving them my business until I don't have a vehicle any more.Service: Auto exhaust system replacementService: Auto exhaust system replacement

  Richard Mendoza
a month ago
You'll dd a great job at analyzing my car thank you afortionitly I'm turn I that car

  Mike Huckaba
a year ago
Was looking for a great garage with good mechanics after being taken advantage of by so many other shops. With six cars in the family, garage time is often and service intervals are ongoing. I really wanted to make Tidwell Auto Service my new shop. Mario, the mechanic that did my work, was absolutely great and very helpful! No complaints there.The issue was with Elizabeth at the front desk.I towed my son's truck in after doing all of the teardown on the job at hand. Transmission removal and flywheel replacement. Their shop mechanic only had to install the new flywheel that I had already purchased, reinstall transmission, drive shaft and starter to get the truck back on the road. Again, I had done the teardown. Elizabeth refused to remove the labor for teardown (which again, I did all of the work) from the invoice and fairly charge only for their mechanic's labor to rebuild. This is what was honest and fair. I was charged full price for the repair which included teardown and rebuild, after doing half the work myself. Poor choice and poor business practice on her part. I will not be back and I would advise you to be cautious should you decide to use their services.Service: Transmission

  Tracy Toole
a year ago
Always been happy with Tidwell auto. Took my daughter's car in recently for an overdue oil change. Also asked them to look into a sound that she had started hearing. They changed the oil and determined the sound was caused by insufficient engine oil due to a leaky oil filter which was replaced as part of the oil change. No additional cost. Happy customer as is usual with Tidwell.Services: Auto engine diagnostic, Oil change

  Mark Salvatore
2 years ago
This place and people are just the best at what they do. Turnaround time is great, work is thorough and pricing is very fair for the work performed.Got a 2013 Ford F150 and a 2016 Mazda 3, which going forward are only serviced at Tidwell.Happy they are here as a trusted service.Highly recommend as they are honest and do not disappoint.Thanks, Tidwell!!

  Mike Phillips
2 years ago
I drove my car to a family vacation and it began making a funny noise almost immediately into the trip. We were thinking about turning around and then the noise quit. We continued on our way and returned. No problems. Wanted to check it out on return and contacted Tidwell Auto Service.I took the car to them the day before they could get to it and they returned it to me the day they promised once they identified the problem and called me with the price for the work. We paid less than the original estimate which is always nice and everything they worked on works great. They replaced wheel bearings on the rear and a brake switch. They have always worked on my personal cars for years and have kept them running great for all our vehicles from SUV's to compacts.They have been the fleet mechanics for the company I work for for more than 15 years and always have done good work at a good price for us. They have done everything from oil changes to replace motors and transmissions for us. For a small shop they really crack out the work and do it well. Always been very happy working with them.Service: Steering & suspension repair

  Bryce Wray
a year ago
Small shop in a not-so-great location, but they re nice people who do great work at a fair price. They replaced the original-equipment blower motor on our 15-year-old Accord and now the A/C and heater work better than in years. Recommended. Will use again.

  Erika Loker
a year ago
Friendly and knowledgeable locally-owned and operated auto service center! We have had a number of visits for oil changes, light bulb replacement, and they have also diagnosed a check engine light that ended up being a spark plug that was misfiring incorrectly sometimes (tricky to figure out). They have done same/day service for us, but we have also made appointments in the past. They also have specials if you sign up for their alerts. All in all, we have had a great experience at Tidwell's, and Mr. Tidwell is an empathetic businessman. Can't forget about Elizabeth at the front desk - always helpful and calls you when she says that she will.

  carlos perez
a year ago
Update: still not gone back.Sorry to say, had good service until.....they did a radiator flush and did not bleed it, so my engine overheated and....following phone calls....they did nothing. I was out an engine, $3,500 and "it was my problem". I believe in small business, but this is not right. Bad service, bad workmanship, they did not correct it, or offer me anything. I had to sell my car and get a new one. Cost me thousands. I do not do many bad reviews, but this is UNETHICAL WORKMANSHIP. (Edit, update. While I was understanding what was going I with my vehicle, poor customer service, I could have been talked to with a little respect, rather than telling me this was my problem and I had one option, new engine. If they did a good job to begin with, which was a minor issue, and they "bled the air", this would have never happened. Again, I apologize for a bad review, but I have to be honest and don't want anybody to go through what I went through.)

  Tim Whiteman
a year ago
Absolutely the best. Mr Tidwell has demonstrated a true level of honesty and integrity each and every time we've taken a vehicle to his shop... and we've been doing so for 17 or 18 years.My family trusts Tidwell Automotive and will continue to utilize them as long as we live in DFW.

  Laurel Ragland
2 years ago
Picked up and then later delivered my truck after repairing the AC. Always attentive, listen to, and respond to all the details of my concerns about truck issues. Communication always prompt and friendly. Even fixed the lock on my door that I only mentioned as a heads up for their info. Happy to have a place for vehicle repairs so close to me and that I can trust.And again this year, excellent communication, fair prices, and thorough work!Services: General repairs & maintenance, Auto engine diagnostic, Air conditioning

  Ellie K
2 years ago
I had an excellent services from Tidwell.I'd never been there before, it was the closest auto center when I couldn't start my car.When I got there, Elizabeth listened to me patiently and gave me the most earnest explanation. Of course they fixed all the problems.I really appreciate Tidwell's earnest, dependable and professional services. I think trust comes from earnestness. I trust Tidwell.Service: Auto engine diagnostic

  Michael O'Brien
2 years ago
The battery and alternator went out on our car which is dangerous because the car will shut down unexpectedly at any time. We just made it to Tidwell as the power steering was going out. It is electrically assisted. Our visit was unexpected but they took the car in right away. It was ready the next morning. They replaced the battery and the alternator. They also checked the power steering to make certain that it was not damaged. Our car was fixed quicker than we expected and the bill was very reasonable for the parts needed and the labor done. Tidwell will have all of our business.Services: Electrical, Oil change

  Kim Petr
10 months ago
Tidwell s went way and above to keep my 2000 Toyota running. I am very pleased with their technician s knowledge but also with the effort Elizabeth did at the front desk.

  Dudley Volcansek
3 years ago
This family owned and run business has been in Plano since 1977. Their longevity, in such a competitive market, is due to the honest service and tight pricing on labor and parts and consistent long term results. I attest to this.Trust is an important aspect in auto repair - in price, repair, and results. Tidwell Auto passes the trust test every time.Ask to speak to Troy Tidwell the owner, or Elizabeth; they are actively present and knowledgeable. I have asked them for a ride home on occasion (I live within three miles). This has never been a problem. Shana who works for them - has provided that ride; she is a genuine, intelligent, and knowledgeable.If you are looking for car care that provides fair costs, reliable price estimates, and outstanding service than give Tidwell Auto a shot.Services: Electrical repair, General repairs & maintenance, Engine repair, Oil change

  Austin Allen
a year ago
Tidwell does just about everything great, big jobs and small. I caught the driver's side mirror on the side of the garage (sigh) and needed it fixed. Tidwell found the cheapest replacement parts and fixed it fast. I've been a Tidwell customer for over 10 years, and they have always done excellent work on time and at great prices.Service: Side view mirror repairService: Side view mirror repair

  tiffany38126
3 years ago
Professional, Friendly and QuickI appreciate them for fixing my car quickly and having it ready the same day and at great price especially since I did not have an appointment. They stand behind their work. I was unable to pick my car the same day because of my schedule and they allowed me to leave my car overnight. I will definitely use them again.