Park Place Bodywerks Plano

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kyla Dornbusch
8 months ago
EDITED to add images of the condition our car was given back to us in. Incredibly dirty with scuffs, tape residue, and part of the paint peeling off the door.We brought our car here for hail damage repairs. I don t usually write reviews, but our experience here was so terrible that I feel I need to. We were quoted at the repairs taking 7-10 days, and they had our car for 32. They were so difficult to get ahold of, and when we did, every person tried to blame someone else instead of giving us a straight answer. Even management failed to take any sort of accountability for the several mistakes that were being made. They messed up on scheduling, ordered the incorrect parts, and filed the invoices with our insurance incorrectly. All of these issues caused delays, but not once did they call to notify us. Every time they re estimated ready by date passed, we had to go through the process of calling several times, leaving messages, and finally getting ahold of someone just to be transferred several times. We spoke with Eric several times, and each time we got nothing but attitude and deflection. And then to top it off, our car was returned dirty, marked with pink scuffs on the passenger door, and drained of windshield wiper fluid. The only explanation I can think of for the positive reviews is that they are paying people off because I don t believe this team is capable of doing anything well.

  Kristopher Yglesias
2 weeks ago
Dennis and the team made our Acura look like it was new again! They worked directly with insurance so I didn't have to be in the middle and things were as easy as could be.One warning, they only take credit cards for deductibles. So you need a debit card for out-of-pocket repairs.

  Kim S
a month ago
I wish give 0 stars if I could. Insurance picked this place for me to have a car repaired there for hail damage which took 2+ months to be fixed. Got a car wash and noticed water leaks from the sun roof and right side roof (this never happened before). Called Dennis and he said to bring it back in and would "fix" it. Told me there was dirt and some missing pieces. I thought it was all fixed but I got a car wash a few weeks later and same exact water leaks. DO NOT TRUST THIS PLACE.

  Raven Williams
10 months ago
I was ready to give a decent review until I get to the bodyshop and see that my windshield was still broken. My car has been in the shop for two weeks due to hail damage. I didn t expect it to take that long, but I was patient. I had to call once or twice a week to get any updates (first strike). And when I did speak to Gary he gave me the same story someone didn t do a task assigned to them. Even though Everytime Gary said he d called the guy I m assuming he hadn t. I get the call today that my car was ready. I m under the assumption my car is completely fixed, windshield included. But no, my windshield is even worse than what it was when I brought it to the shop. Out of all the times I spoke to Gary on the phone he never mentioned anything about my windshield. So when I asked he said he found it strange the windshield wasn t fixed. Instead of letting me know before hand or trying to find out why he let me drive to the bodyshop knowing my windshield wasn t fixed. Being that there s now a hole in my windshield it s not safe to drive at all! So now I have to wait two more days to take my car somewhere else to get the windshield fixed. I m highly upset! Because if my customer is coming in for hail damage and the windshield is a major part why not bring it up or try to help solve the situation. I will say the lady at the front desk (I don t remember her name) tried to help. But the customer service from Gary never again.Service: Body & Trim

  Jing He
2 months ago
Do NOT bring your car there! Took my car there for body repair earlier 2023 as I thought Park Place is a good brand name and has good reputation. After I took my car home first time and drove for a couple of weeks, there were some issues creeped up. I took the car back and most are addressed on the same day except the cranking noise. My estimator told me the car needs a 'suspension tune up' so I need to go to the Honda dealership service department. When I took my car to David McDavid of Frisco, they told me they have no idea what the 'suspension tune up' is and sent me back to the body shop as they found the body repair. The body ship foreman told me the noise is from brake and sent me back to David McDavid Honda dealership again. Long story short, the dealership finally found that there are a couple of bolts holding the front crashing bar were not tightened and the RF struts is bent. When I brought the car for repair it was the the LF. How come the RF is damaged and what happened in the body shop? I know I have no proof as the dash cam memory card was missing when I took the car back. I have to file another comprehensive claim under my own auto policy. Then another issue came up. The engine hood cover does not fit properly as I can even poke my finger into the gap of the front hood cover. The estimator's explanation is because of after market hood was used. My auto policy told me that this type issue should be raised during repair so an OEM part can be approved. I try to contact the shop manager for all these issues but receive no response. Anyway, all these bad experience makes me feel I made a big mistake. So save your time and effort to find a better body shop somewhere else.

  Khaled Habash
3 months ago
Great experience.Melissa, your exceptional hospitality and professionalism at the body shop made the entire process incredibly smooth. I appreciate your assistance with my car thank you for making this stressful task such a positive experience!

  Kevin Mayoux
a week ago
I believe my attendants name was Brian Zawacki (sp?), unreal service. I don't usually write reviews, but i just had to give this guy a huge compliment for his help. A+++

  Brandon Pratt
3 years ago
Took my new car in after only owning it for a little over two weeks. I was rear ended on the way home and the damage was pretty extensive.The team at David McDavid assured me they would have the car restored and driving like new.In the come of weeks since it had been returned to me, everything send to be running great.

  Love Casanova
6 months ago
Thanks to Dennis Harden and Park Place Bodywerks Plano, my 2023 Honda Pilot Elite is as good as new. The entire repair process went as best as could be expected with the short supply of parts. Dennis kept me updated weekly on the progress and returned my calls anytime I needed to talk with him. I will definitely be a return customer if needed.

  Matt Gray
6 months ago
I took my 2016 Mustang GT convertible to them for repair after the May 2023 hailstorm and the quality of the repair was perfect. The car had been riddled with large dents everywhere and after I got it back it literally looked like a new car. Some new sheet metal, some PDR, and lots of loving care made it look like it rolled off the showroom floor. Ron was amazing to work with and responsive. I have used Park Place before and will use them next time as well as they take care of everything and even though my insurance company was a no name I never had a single problem. Financially, everything was spot on as well and I just paid my deductible - Great Job!MattServices: Painting, Body & Trim

  David Cleesen
2 months ago
Had an amazing experience with Park Place Bodywerks. Gary and the team there took care of my wife s and looks brand new. Thank you the amazing work!!!

  Kiran Perumbol
7 months ago
Took my car for a minor fender bender and am very pleased with the whole experience right from the start to finish. We were asked to come on a specific day to drop off the car, and when we went there, one gentleman came by to inspect the vehicle, showed us what are the things to be taken care off and when it would be complete. We were getting constant updates on the repair and given a date for the pick-up. Again, the pick-up was as seamless as the drop off.There is an Enterprise rental nearby who does drop off and pick up for a rental.Would definitely recommend Park Place for any automobile needs..

  D.A. Adam
7 months ago
What an exceptional experience with Park Place Bodywerks Plano. My contact, Dennis Harden, took the time to proactively give me comprehensive updates on a consistent basis at every step of the process without my ever having to prompt him. From start to finish, from the top drawer customer service provided to me by Dennis, to having my car returned to me looking better than new, the team here outperformed at every opportunity and at every level.Services: Exhaust, Steering & suspension repair, Painting, Electrical, Body & Trim, Brakes

  Fred Williams
7 months ago
I took my 2021 Acura TLX to this repair center in June 2023 after the May hailstorm in Plano. My car was there for 10 weeks (about 2 and a half months). There was little to no communication about the status of the vehicle unless I called. I had to go and pick up my car because they were going to keep it another 3 weeks waiting for the wrong windshield. When I arrived to receive my car, as soon as I opened the door there was grease stains on the seats, 1 razor blade left on the front driver side floor,1 razor blade left on the rear passenger side, the rear seat was not attached correctly it fell down when I moved the seat belt they had to come out an snap it in, the rear passenger door weather seal was improperly installed, I opened the trunk and found another loose razor blade. Once I got my car home and gave it a wash, I put the car in my garage under led lights. I noticed several clear coat imperfections on the trunk, roof, and the hood. I opened the trunk and noticed the plastic trunk hinge sleeves had no fasteners installed and they were just flopping around on the trunk hinges(both sides). Also, I noticed the sunroof operation button was broken. They could get the windshield for my vehicle, and I had to take it to an outside repair shop, and they had my windshield replaced in 4 days. To add to that they received the funds to replace the windshield from my insurance and were supposed to refund me the difference, (over a grand) I have not received a check yet (3weeks). In short, the craftmanship and the quality was not up to par at this facility, and it is supposed to be a certified Acura repair center.

  Jonathan Parks
a month ago
Excellent service and perfect repair on my 2024 Acura MDX.. thanks Bobby for taking good care of our family!

  Michelle Sima
8 months ago
Lack of quality. I brought my car in for a paint recall service, and it took 7 months to schedule an appointment because they didn't have their certification. After picking up my car I noticed an unbelievable number of scratches on the windows and door applique and the area that they repainted still is chipping. I reached out to shop foreman multiple times through email and still haven't received a response. It's been 2 months now. According to the dealership, the parts are in stock to replace the door applique, so I am not sure why it is taking 2 months to get a response or to schedule an appointment to replace the applique. I suggest bringing your car elsewhere.Service: Painting

  Ashley Stevens
11 months ago
Melissa did an amazing job collaborating with my insurance company and rental car company to make this repair process so easy. And Ron and his team took car of the repairs and even cleaned the inside. I was so impressed with the work and service.Service: Body & TrimService: Body & Trim

  Anthony
3 years ago
Hands down Acura collision center is 5 stars. Mr Dennis took care of the whole claim! Beginning to end. Had no issues what so ever and my vehicle came out looking as if nothing happened. 2 months later I had questions about my claim and Mr. Dennis still took the time out to assist me.

  Lynn Szczepanik
11 months ago
We choose to pay privately ( having insurance pay us the amount of a shop they suggest) since they were supposedly a reputable shop that handles Lexus cars. The bill ended up being almost $800 more than initial estimate. The guy did call and ask me to approve new amount but never said they were fixing thing totally unrelated to the wreck. Just completed review with our insurance company for a supplement and was told the left fog lamp was replaced and other things on the left. The car was hit on right side not the left so they replaced things that did not need replaced and were not part of the minor accident. I feel that I was scammed and until the insurance review was completed I had no idea. This was a very unfair estimate! Horrible service. I explained to car person several times we were paying privately but insurance was paying us. However he never listened to that. In fact from the minute I walked in Bodywerks I felt unseen and I heard. All they cared about was it was private pay my fault for not getting written estimate but it took weeks to fix and I just wanted my car back. Will not be coming here again.

  Ruben Gallardo
7 months ago
Will never go there we are part of a car club with thousands. And when they hear our story it will get around. Now I know why our insurance rates are up because of body shops like this one. You guys quoted me 19000.00 of course insurance is going to total car I found all parts exterior and under hood for 4500.00 you guys are crazy.

  Chakradhar Reddy
7 months ago
Dennis Harden has assisted me over the entire process and he made sure that my vehicle is delivered within 10 working days.Work was very clean and the hail damage repair was on point. Feels like I m getting a new car again. Shout out to the entire team who worked on the vehicle repair. I would really really suggest this place for any bodyworks.Service: Body & Trim

  James Dornbusch
9 months ago
Our car had received hail damage on May 19th and was not able to take it to the repair shop til June 21st. When we were able to get it in to this shop we were told that they were reputable body shop that do good and fast work. This however was not the case, we were told that it would be seven to ten days but they had our car for over a month. Now I feel like I m a patient person and I understand that things do happen that may slow a process but after two weeks and I didn t hear anything from them I started to lose my patience. I would call them and never get ahold of anyone I would leave several voice mails before I would get a call back and when I did get the call back they would not take any accountability for anything that was happening and they would give me the incorrect information. Such as I was told that the car was sent to wash and would be ready for pick up and when I went to pick it up the next day they looked at me like they had no idea what was going on and when they looked up my information they said that several things still needed to be done with my car and this is after them having my car for more than three weeks. Then they told me Friday would be a good pick up day and they would give me a call in the morning to confirm my car being ready. They never called me and when I did get ahold of someone they told me that the insurance company never paid them so I called the insurance company and they shown that they actually had accepted two payment from my insurance company. When I brought this up they tried blaming it again on the insurance company and tried saying I needed to pay them to get my car back. When we got all that straightened out I went to the shop and they still said that it wasn t ready for pick up after a few minutes of arguing they realized that they were looking at the wrong thing again told me it was an insurance issue. After that was taken care of no one there would take any accountability for their mess ups and holding our car for far longer then was originally told and just the clear unprofessionalism of this place leads me to the conclusion I will never return for any kind of service and I strongly recommend that no one does unless they like being treated with disrespect and that you are less then them.Services: Painting, Body & Trim

  Jacqueline Lewis
9 months ago
After waiting a month for a repair appointment I brought my car to this repair shop. Ahead of servicing my vehicle they requested full payment - as this was an insurance claim I reached out to my insurance to explain the situation. I was advised that no REPUTABLE repair shop would request payment ahead of completing the work. I called another body shop and they confirmed this. I spoke with the manager and he said they want payment ahead of repair in case you trade in your car and they are stuck with un-used parts. How I would do this when they are in possession of the vehicle is a mystery to me. This whole experience was unprofessional and appeared to be a SCAM. User BEWARE!!!

  Destinee Sapp
a year ago
I took my Lexus RC350 here to get repaired. My car had got hit from the back. Everyone i interacted with was very friendly. Ron made sure my car was well taken care of and was pleasant to work with. I got my car back in a better condition than I expected. The whole process was easy and i was updated on the status of my car while i waited to get it back. If i ever need repairs again I will be coming back here.

  James Carroll
a week ago
Brain Zawacki did a great job in getting my vehicle repaired!

  Anthony Wolfe
a week ago
Great service, ask for Brian Z and he'll take care of you.

  Ramon Toro
9 months ago
This was the Worst customer service ever. Dont waste your time. The service clerks will tell you that they are too busy to help you. Lucky for us we found another Acura service dealer that gave us service immeditely and we replace the window glass the same day.

  Bala K
8 months ago
They are authorized by Insurance for damage inspection and Park Place takes advantage of this. They force you to bring their vehicle for repairs and make all kind of excuses to delay the work. Their system down for more than a week and no repairs or dent removals for more than a week now. Very unprofessional in keeping the customers updated or providing clear information to customers when contacted over phone. Disappointing with their professionalism / attitude.

  Jordan Donais
a year ago
Being the recipient of a small rock hitting my hood at highway speeds I immediately wanted to get the dent repaired. After my great experiences with David McDavid's Frisco location I decided to take my business to the Plano location as the Frisco location does not do these kinds of repairs (they did offer to transport my car though!).I got my initial estimate through the online tool, but I ultimately still had to call and schedule an appointment to get my repair work scheduled. It was a 2 week wait just for the initial inspection of the damage after a week for the online estimate itself. After that, it was a ~3 week wait to drop my car off.Luckily, the process moved much faster after that. I dropped my car off on a Tuesday and it was ready to pick up that Friday. This was the original time estimate I was given, but I'm always skeptical about estimates so I was very impressed. The repair work and final result were definitely worth it for my peace of mind. You can't even tell there was ever a dent.Overall, the scheduling part was pretty shaky (to me at least), but I can't deny the results. I also liked that Dennis addressed and kept my concerns in mind during our interactions. Should I ever need body repair work again on my Civic, the Plano location will be my first choice.One final note is that I paid out of pocket for the repair so I can't speak on how the insurance handling experience is like.Service: Body & Trim

  Sara Risinger
9 months ago
Brought my Acura MDX to be have body work done due to an accident. Dennis was such a lovely person to work with! He kept us updated and took amazing care of us. Hopefully we won t need any body work in the future, but if we do, we will definitely use this location and Dennis again!