Kwik Kar Willow Bend

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Abigail Moore
2 months ago
I saw the reviews about taking advantage of women, so I got my fiance (male) to come with me for a car inspection. Had no issues. Being open on a Sunday was super convenient for us. We went in right as they opened with no trouble. One of their machines needed to warm up from the cold, but no delays aside from that. Got a pass with no attempted upsells. Exactly what the service was supposed to be.

  Decibel Hunter
3 years ago
Kwik Kar Willow Bend is likely the most welcoming repair and/or oil change place I have ever visited. The lobby has plenty of spaced out comfortable seating and is done in updated dark earth toned furniture. Plenty of space, clean restrooms, and friendly helpful service. The repair folks seem to all know their stuff as a promised quick oil change was just so. Don't forget to mention the coupon before you check out. They are well trained to upsell the services so be aware of what you want done or absolutely need done.

  Peyton E Tollerson
2 months ago
Staff member lied about brake rotors needing to be changed and quoted $1,700 for something I got quoted for $420 and $500 at two other shops. Also, my car obsessed friend said it should only cost about $300 for the parts plus labor.

  Eric R
6 months ago
They took in 1 if my cars right away when in a hurry. They fixed it and had me in my way in 2.5h.It was expensive, but did not have time to check around for other shops cost.It was probably reasonable for what they did. I am just not 100% that they did a tad more than absolutely necessary as I asked for to up sell a bit.Like anyone else. If I can 100% trust pricing and the quality is good, I'll bring all 4 card when I need something and not look around.Not quite there yet.

  LeiaFan82 Jupiter82
5 months ago
Great place to get a car battery! My car battery died right after I got out at work at 5. I got to this location at 5:15 pm. and they got me out quick and before they closed at 6. A great place to go with great service I will be back!Service: BatteryService: Battery

  Krishna Karki
2 months ago
Worst experience ever. I asked them to check my car door handle and waiting for quote but after checking my car literally just 20 minutes they charged me $145. This is how they serve every customer ?

  stephanie lockerbie
3 months ago
Always great service !!!! We recommend this specific Kwik Kar location to our friends. Marvin takes great care of us and all of our cars through the years.

  Venkat Anumala
3 months ago
Worst services. I visited for oil change and service for my car .After oil change they didn t fix the properly the bottom rubber plate properly and one side they broken the bolt fixing one and when I was going on highway it suddenly dropped by god grace nothing happened. And also my battery went down lights were not working .I won t recommend this shop to anyone.

  Amie D
a year ago
My car and the dealership let me know what services are needed and I went in for and oil change and inspection and they said so many fluids where low in my car but non of it was needed. As I sat and waited for my car I notice that every car that came in for something simple need extra work for preventative maintenance . It just seems high unlikely that every person who came into this shop need extra work done.The energy from the employees and owner is how much money can they get from people.Services: Auto emissions testing, Oil change

  Ben Schepps
a month ago
Friendly staff. Been coming here for years. Nice owner. Helpful with computer resets that can be annoying on foreign cars.

  Reagan Grimsley
9 months ago
One star is too high for this type of activity. This is a fathers biggest fear coming true. My daughter went to have her oil changed on 6.20.23. She knows little to nothing about her car besides getting the oil changed regularly and air in the tires. As she waited, she was told her transmission fluid was low, she called my wife and was told to have it all fixed. I guess this lit up the techs eyes because he went crazy thinking he had an easy target. When my daughter told me the total was $450 I had to say what did you get done. She tells me they needed to add brake fluid and coolant. She tells me that was all they told her. I look at the bill and see they flushed the brake lines, flushed the radiator, changed the air filter, and changed the cabin filter...and yes, did the $45 oil change that she went in for, nothing about transmission though. This is the classic taking advantage of a young girl to get all the sale that you could. I have taken my cars to this location for over 4 years, but it will not happen again and I will be telling this story whenever and wherever I can.Services: Transmission, Air & cabin filter replacement, Brakes, Oil change

  Marla Paillet
a year ago
Excellent repair on vehicle. Today I had my wheel alignment after recently purchasing 4 new tires. The work was done in a time manner...I'm no mechanic, but hoping it was performed well.Only 4 stars because the girl at the front desk can be a bit moody, (I've had a few conversations with her prior to having the work performed-a couple weeks ago, yesterday and again today). First impressions are lasting!However, all the mechanics and other staff are very friendly and accommodating.Services: Electrical repair, Tires, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Battery

  Ricardo Amell
3 months ago
I've been bringing our cars here for years. Great customer service and great automotive service.

  Johny Cash
5 months ago
Texas State inspection doesn t require TPMS to work. A tire pressure sensor failure can still pass inspection. This guys call a tire pressure sensor failure as catastrophic . Tells you all what you need to know about this place.

  Megan Weaver
9 months ago
Do not trust your vehicle with this location. They took advantage of me when I went in for a simple oil change and told me I needed 4 additional things fixed. When I looked at the itemized bill in front of them I pointed out there were more items than what they quoted me initially, they gaslighted me and said they were all part of the repairs. I won't be going back.Service: General repairs & maintenance

  Ebony Taylor
a year ago
The customer service is not consistent. I've been coming to this kwik car for a while but lately I've been overcharged and my last visit they tightened my cannister filter too tight which caused me to return back to this location so they can correct it and replace it. Just to replace the filter, it is still a 30-45 minute wait and they tried to charge me $15+ to replace it when I literally just left to get an oil change. I had to explain to the guy that I shouldn't be charged and the guy was so rude getting in my face telling me they didn't have the proper tools to remove the filter. No apology or anything. They ended up comping the charge. I will not be back!

  Paul Sheppard
2 months ago
My 3 month oil change.love this spot here 5 years and counting

  Brooke Brown
a year ago
Will take advantage of young women or anyone else who appears inexperienced who go here. I went in this morning for an oil change and to get the air filled in my tires. After some time, they brought me into the workshop to look at my car. They told me I needed to have multiple fluids changed and parts changed. They told me it was important and made me feel like it was unsafe to go without fixing these issues. At the end, I was charged $500. After reviewing the receipt, they had charged for radiator fluid, brake fluid service, and oil system cleaning. All of which did not need to be performed on a brand new car with only 11,000 miles. We had contacted the shop afterwards but received no assistance. They will take advantage of your inexperience.

  Neal M
6 months ago
This place up sells me every time I go there. They tell me I need fluids that I had just changed (coolant and brake) recently at another garage. I've been here at least five times and EVERY time they up sell me. I'm tired of it so I'm going somewhere else.

  H SK
a year ago
Just had my oil change done here. I chose this location because of all the positive reviews saying they were friendly, quick, and fairly priced. I received the exact opposite experience. The woman at the check in/out counter was very rude. I didn't think much of it at check in, I asked for a fully synthetic oil change with filter change and asked how long it would take, she snapped back with "30-45 mins". I sat down and waited patiently. After about 45 mins someone came out and asked me if I wanted a fully synthetic oil change with filter changed. I said yes - I was surprised they asked again 45 mins into my being there, but I thought maybe they're just being thorough. They said it'll be 5 more mins. 15 more mins went by (now a full hour of waiting), so I walked up to the check in counter and asked what the status of my oil change was. The front desk lady snapped again "It's ready!". When I asked why no one had called me, she snapped again saying she "was about to". I have no idea why this woman was so rude, but the reviews all say the service is great and friendly, and that's just not true. When she gave me my bill it was double the price of oil changes I've had in the past and what I've looked up online. When I asked why, she said it was because it was fully synthetic. Again, not my first time getting a synthetic oil change and this was well over the average price. I asked her about discounts like the one they have on their website. She said I could either use the one on the website ($8 off) or use the deal of the day ($12 off). I took the $12 (of course), but the reviews had also said that the "friendly staff" applied discounts to all the customers and that's not true. She would not have applied anything if I didn't ask.In short, I would not recommend this location and will not be returning. I found the service to be rude, unprofessional, over priced, and very slow, with zero communication. I felt like I was at the DMV or post office. I highly recommend taking your car somewhere else.Service: Oil change

  Jimmy Durham
6 months ago
Rude staff would make excuses for their inability to complete a simple repair. Terrible service and management who hides in the back to avoid addressing customer issues. Find somewhere else!Service: Wheel alignmentService: Wheel alignment

  Carlos L
a year ago
I have been here a few times to get my oil changed. Each time it has taken them about 30-40 minutes which is pretty fast, and it usually costs $60-$70. I've had no issues with getting my oil changed but I have come here when my engine light was going off. They hooked up a device in the driver's seat for 30 seconds and told me it was just overheated and set off the light. They tried to charge me $30 just to "diagnose" the problem. Great service but they overcharge.Service: Oil change

  Maria Sienkiewicz
2 years ago
I've been coming to this Kwik Kar location for years and always have a wonderful experience. Prices are average for services compared to other garages (except for dealerships which are always more expensive.) I never feel like I'm being pushed into services that aren't needed or aren't needed yet. Most recently I went for an oil change and had my two young children with me, they got my vehicle done in 20 minutes and also changed the air filters! Will always come back here for standard servicing.

  Lupe Ortiz
7 months ago
I know there's alot of these all over DFW. But these staff is honest and know how to treat customers with professionalism. I will always be a happy customer with the outstanding service that they provide. Thank you all.

  zzilneyugnq
a year ago
I ve come here a few times now for my oil changes. Always upfront with cost and I ve never waiting long. Took my fianc� vehicle in this time and still had the same customer service. We had purchased windshield wipes for my vehicle and ended up needing to order the back window one. Told us it would be there an hour! So we ran an errand and they called me they had it. Took my old ones off and installed the new ones.

  Madelyn Willis
a year ago
The definition of takes advantage of young females . I dropped off my car for a few same-day services, and they quoted me $350. They called me later that afternoon saying that they had to keep my car overnight but that they would give me a small discount for the inconvenience. When I went to go pick up my car the following day, they wanted to charge me $850. When I told them I was quoted $500 less, all they could say was the person who quoted me that amount would be fired and they re sorry for the extra services provided (that I was still charged with, by the way). I feel very taken advantage of and will not be returning. Many tears were shed!

  Jennifer Tinker
4 years ago
By far, the VERY BEST customer service I have ever had!!! One of my tires was leaking. I originally went to a National Tire and Battery location. I waited over 2 hours, they never even looked at my vehicle, and were absolutely horrible. I pulled into this Kwik Kar, was greeted immediately and they provided the best service. In the future, I won t go anywhere else. Cannot recommend this location enough!

  Lee Lindsey
a year ago
Been coming here for yearsWas good and now? What happened? They overfilled my oil , so caused a different problem. Will not be back and sad to lose my neighborhood olaceService: Oil changeService: Oil change

  Dale Tanner
5 years ago
Kwik Kar Willow Bend could not be better. If you are worried about being ripped off at a local repair facility , YOU DO NOT HAVE TO BE WORRIED HERE! Marvin, the manager, oversees every job. He will tell you all of your options. (Good or bad news, he will be completely honest with you). He and his staff are great. (Don t know how he finds the great team members, but he does). Kwik Kar Willow Bend charges a fair price, and will go above and beyond to make sure that you are completely satisfied. So much better than a dealership. They will tell you what repairs you need and not pressure you if you decline.I have been using THIS Kwik Kar for over 14 years and have NEVER had to return my car because it was not repaired correctly.As I understand, they accept most extended warranty policies.This is one business I could not recommend more.

  Samantha Stanford
4 years ago
Needed an oil change and almost all the auto shops are closed on Sundays. Not this place! I went in, thinking it would a long wait for an oil change. It was only about 15 minutes for them to change it. The staff was very friendly, the waiting room was comfy and cool with the a/c on. Most shops are hot. They did check and make sure my car needed synthetic oil which i am glad for. The only downside was usually an oil change is under $60. My oil change was $83!!! That is more than i have ever paid for for an oil change! I know they vacuumed the front foot areas, cleaned my windows and topped off my fluids but I dont know if I can afford that oil change again. But my experience was good! Just not for that price...