Integrity 1st Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  S L S
3 months ago
I have been looking for a trustworthy and reliable mechanic for a while now and it seems like I have found them!I live in the area and I like to keep my vehicles in reliable shape. I have two teenage drivers and two adult drivers driving four vehicles. I have serviced two of four at the Integrity 1st Automotive and so far I m beyond impressed with work performed, follow up, transparency and overall vibe of the place. I have worked with Nick and Greg and I couldn t be more happier with both of them. They knew me and my vehicles and the issues we were working on.I have had my motor mounts replaced on my Cadillac Escalade, alignment and rear brakes done , just to name a few things done here. They can do it all.Thank you. I will be back!

  Garret Stein
6 months ago
I will say to start off the customer service was great!. I brought my truck in to get get the a/c looked at due to it not keeping a charger they came back and told me it wasn t charged and they charged it and blew smoke in the lines to find the whole they couldn t find anything, I bring it back 2 days later due to a/c failure they actually diagnosed it this time and had to do a complete a/c line/ compressor replacement and told them to take a look at my head light that was out due to a fuse that blew they fix the a/c perfectly but they ended up taking to fuses out which connected my radio and battery s for the cut off switch and put a restricter in which caused my radio to stay on permanently in the car which has never happened until I picked up from them when I told them their mistake they never apologized they also for some reason god knows why unhooked my hood release cable and also taking my a/c cap off?? Don t understand why? When I pick you the vehicle they tried to blame the person you installed the radio for the fuse issue for which I showed him a video of the car before and after picking it up that I never had this issue until you guys touched my fuses, they not alone messed with my fuses but actually left them in my cup holder, leaving black hand prints from dirt and grease all over my vehicle .I will never bring my vehicle to this shop again due to the fact I had to bring it in 3 time to get two thing fixed.Services: Electrical repair, Electrical, Auto engine diagnostic, Auto A/C replacement, Battery

  Drew Rosek
7 months ago
I m pretty picky about who I trust with my car but I had a good experience here with another family vehicle and decided to give it a shot. I was pleasantly surprised that they not only had staff who knew how to drive a manual, but also that they were a bunch of car enthusiasts themselves. These guys took great care of my car and treated me better than any other shop I ve had experience with. I highly recommend them and all of our family vehicles will be coming here from now on. Thanks guys!

  bobogirl Vah
2 weeks ago
Very friendly helpful guys in this autoshop. Honest. I ve gone here multiple times for my inspections & they will tell you what you need to pass even before running the test giving you a chance to fix it beforehand. They will also send out text reminders if you wish with a coupon toward your next inspection.Love the option to drop off your car after business hours . It's a good option if you need to have your car towed at odd hours.

  Christian Welch
2 months ago
These guys were great! I took my car in for an oil change and they recommended a few other services. They worked with me to make a game plan to prioritize which services to do first while staying within my budget and helped make a plan to knock out the rest over the next month or two. Very transparent on pricing and really great to work with!

  Alexander Manley
a month ago
Very professional Staff and technicians. We're able to identify a problem with my car that had me trying to identity for two days. They always provide the highest level of service and give you flexibility in your options when it comes to repairs and priorities. Will definitely be coming back to complete future car repairs and maintenance

  Alexander Manley
a month ago
This shop has a great atmosphere. Brian R. Was really transparent when it came to my cars issues. The solutions he provided saved me alot of money and time. Thanks again for the outstanding service provided by you and your team.

  AB P
4 months ago
I had a great experience once again at Integrity 1st Automotive! Everyone is super friendly. Nicholas helped me out and he is very pleasant! They are also very efficient! I was told the wait would be 45 minutes, but it was only 35 minutes. I will be back. My husband comes here for his car needs as well. We love this place!

  David Cervantes
3 months ago
This has been one of the best auto services, if not the best, that I ve taken my car to. I had my car fixed in San Antonio, but the same problem remained in addition to causing further damage to my car. The San Antonio shop (Sun Auto Service) told me to use their nationwide warranty which I was told included Integrity Auto service. The warranty people were originally very difficult about covering my car issues, but with the help of Greg and Nick, we were able to get it sorted out. They were both very genuine and transparent throughout the process.

  Jean Zimmerman
4 months ago
Excellent service, very polite, and FAST. I bought a rear wiper from Amazon but couldn t figure out how to install it. The tech was able to figure it out very quickly and they didn t even charge me! I am putting them in my contact list and I ll return anytime I need automotive services.

  Rick Howlett
3 weeks ago
Long story short, we took our car here to have the catalytic converter replaced. We noticed the windshield was cracked up the middle when we picked it up. They fixed it but, it took weeks of "we're checking the video" lies and the runaround. Apon further inspection, they didn't put the windshield wipers back correctly, there are a couple bolts missing on the converter and I feel we were over charged. I'm grateful they got it done quickly but, not sure if it was worth all the heartache and cost.

  Justin Delgado
2 months ago
Integrity 1st saved my Christmas/Holiday trip. I brought my vehicle in for an oil change and routine tire rotation, but when they inspected my vehicle they found so much wrong with my van. The valve cover and suspension both were damaged and required heavy maintenance prior to me driving up to the mid west. I was leaving that very next day. Integrity not only started work on my vehicle they finished all maintenance that very same day. They truly saved my family's vacation and I wouldn't bring my vehicle anywhere else.

  Okie Ballard
a week ago
I m very very disappointed that they don t give credit from the diagnostic test which we are kinds of know what s the matter of my car.. it s the started motor problem which took 11/2 hours and he charged the $839 and gave me some called discount and ended up $785.54.. it s ridiculous too high price as customer and they are money hunger to me.. I won t go back this place definitely

  Olga Sanford
6 months ago
Excellent service, very efficient, friendly staff. I came at the last day before my registration expires for my car inspection and they took me in right the way and finished inspection in 15 minutes. They also remind you about your car inspection due date and schedule appointment for you via text and accommodate your schedule. Highly recommend!

  Shami Khan
2 weeks ago
Was there for car's oil leake issue and found that the proper diagnosis, estimate and repairs done were all very appropriate and satisfactory. CJ and Brian were there to timely update and communicate during the car being checked and repaired.

  Roni Brackett
4 months ago
I have gone to Integrity for the past three years and they have always given me outstanding service on my two cars.Store managers, Mark and Greg are easy to work with and two of the best service providers that I have ever used.

  Gabrielle Guedea
a month ago
Great experience! My car's battery and alternator needed to be replaced. It was fixed within a timely manner and my car now works and runs great.

  Rena Wilkins
a month ago
I needed brake work so my hubby took my Honda to Integrity 1st and they took care of my car without taking all my money. Prompt and affordable! Thanks!

  colleen plummer
a month ago
Great experience! Been looking for a service for my vehicle where I felt like I could trust. Found it! Highly recommend.

  Stephanie Mayne
5 months ago
Integrity 1st Automotive is my go place to get my Rav4 serviced. The staff is knowledgeable and professional. I appreciate that they give me an estimate before they start fixing anything. They also advise me on what needs to be done now and what can be done at later.Services: Auto windshield repair, Electrical repair, Air & cabin filter replacement, Vehicle Inspection, Vehicle safety inspection, Oil changeServices: Auto windshield repair, Electrical repair, Air & cabin filter replacement, Vehicle Inspection, Vehicle safety inspection, Oil change

  Brian Enos
4 months ago
GREAT place to go and get your vehicle taken care of. Hard working, honest, kind, and very knowledgeable staff! Greg and his team are the best. I wouldn t take my cares anywhere else. Highly recommended!

  Cole Moore
5 months ago
I recently took my car here for the first time for an annual inspection. The staff here are kind and amazing when working with you and did a phenomenal job in all aspects. Great place to take your vehicle for any type of work!Service: General repairs & maintenanceService: General repairs & maintenance

  Sharon Durham
7 months ago
I couldn't be more pleased with the service and pricing I received. After getting an outrageous quote from another local repair shop I went to Integrity 1st in Plano on Independence. Brandon was honest and kept me from replacing a part the other shop said I needed. He gave me a great price to earn my business. The tech did a great job and my car was ready sooner than expected. I would recommend them to anyone, and I will keep going back to them.Service: Steering & suspension repair

  Adam Jacobs
6 months ago
I've always loved the service done by these guys. You won't find a more warm and welcoming group of people that you can rely on with the care of your vehicle. They make the decision of what repairs to do completely up to you and don't use any pressure tactics just to get sales. They accompany every suggested repair with a easy to follow immediacy rating, a detailed description of the issue and its fixes, as well as great photos/videos showing you exactly what they're talking about. I've never seen a more transparent automotive repair company. I will always keep coming here for any service I can't do myself.Services: Transmission, Carburetor cleaning, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Steering & suspension repair, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Electrical, Auto engine diagnostic, Auto brake repair, Tire rotations, Engine repair, Vehicle Inspection, Transmission replacement, Wheel alignment, Transmission repair, Brakes, Auto tire replacement, A/C installation & repair, Air conditioning, Auto maintenance, Battery, Oil change

  Michael Hodge
3 years ago
I've been coming to Integrity for a few years now and they haven't let me down. They do a good job explaining the repairs or maintenance you need, and why you need it, and the price has always been fair for quality work.Matt always helps me out, and the Doug and the other techs are friendly too, and get the work done quick.

  Ron Rahmatian
4 months ago
This is the type of experience get your day started. If you are looking for a professional supper friendly staff, best service, great welcoming, please visit them and you won't regret your visit there, & ask for Steve. I am a businessman and hardly write reviews, but can't ignore this place.

  Lynette Hawkins
7 months ago
Brandon and team were absolutely incredible. They walked me through every step of the process with kindness and expert advice. I wasn't expecting a major car repair to be needed, and at one point in the process, I even started crying. The compassion and level of professionalism were unparalleled. They kept costs as low as possible (for an engine replacement) and made sure I understood everything they were doing and why it was needed. I won't go anywhere else after this amazing experience. Highly recommend the whole team, but especially Brandon, at this location.

  Kara Langner
3 months ago
Super friendly, knowledgeable staff and very efficient! Came in for a state inspection and they were done in no time. Thanks so so much!! Will definitely be a returning customer.

  Hari Siddarth
2 days ago
Excellent service and communication. Really know what they re doing. Will definitely come back

  Michael Truong
6 months ago
Honestly great all around, Greg is a really nice and genuine person got me taken care of in a short amount of time to make my car run amazing again after an oil change. Would recommend going here!Services: Vehicle safety inspection, Oil changeServices: Vehicle safety inspection, Oil change