Integrity 1st Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brandy Hadley
a week ago
If you want your vehicle repaired correctly with caring knowledgeable people this is the place to have your vehicle serviced. They have a two year warranty on their repairs and were able to send me a Lyft to pick up my car. They turned a really stressful situation into a tolerable one. Ryan is an honest upfront professional member of Management made me feel confident about his recommendations and the technicians that he had working on my vehicle. Well done.

  Valerie McGee
5 days ago
When you put your GPS in to go to Jeffy lube, but it took me to integrity 1st autumn motive and I m glad it did. They were super nice, very welcoming. They got all my services done that I wanted. Definitely will come back here for more car maintenance .

  Caroline G
2 weeks ago
I'm consistently glad when I choose to come here. The guys here are always so friendly and honest, and I especially appreciate how direct they are in their communication. Frankie was particularly wonderful, and told me upfront what their timeframe would be like so that I could make an informed decision that works with my schedule. The security of knowing that they'd keep me updated and let me choose every step of the way what we would do is so different from other shops, and a welcome change. Their turnaround time is always remarkable, and they far exceed my expectations in every way.

  LemonsAndHoney
2 weeks ago
Very friendly and nice staff. Alec helped me out today, great guy. I ve been here multiple times and they re very informative about any questions I ve had.Update: I was in an accident and had to buy a new vehicle. Trusting the staff here with my new car and am glad for it! They offer better prices compared to my local Toyota dealership s service department. Was going to get a new front engine splash plate installed and the Toyota dealership was going to charge me $120 in just labor, insane! Ryan and Lester were helping me out today. I find it great to chat with friendly staff every time I come.

  Holly Fleming
a month ago
So happy to have found this location through my car warranty. Immediately they were helpful on the phone, and in person went beyond that. Between Wes and Franky, I had a clear understanding of what was going on with my car and how the process works between them and the warranty company. They kept me in the loop regarding parts, delivery times, and actual work being done on my car; on top of that they were able to get me back on the road in no time.Since moving to the area I had yet to find a trustworthy mechanic and shop, but that search is now over thanks to their transparency along with their sincere and friendly communication. Thank you, guys!

  Kortney Sorrell
2 days ago
Lester and his team were great!! From start to finish. They showed me everything that my vehicle needed, what the estimated cost was going to be and suggestions for future visits but were not pushy and explained everything step-by-step.Highly recommend them!!

  Meagan Moorman
a month ago
I have been a customer at this location since 2018 and have always had pretty good service. However, the current team they have now is even better. I needed some double checks on my brakes, a wheel alignment and a new tire. Throughout the entire process, the guys were friendly, helpful and informative. Nate especially was wonderful to work with, very transparent and knowledgeable. No one likes having car issues but this location makes it way more manageable.

  Nijuel K Herschel
a month ago
The name says all you need to know. From what I ve seen- these guys (Independence and Parker location)- operate with complete integrity.When you re not a mechanic yourself- it s not uncommon to leave a shop, especially a dealership shop, feeling like you ve been taken for a ride (taken advantage of).Excessive cost, or repairs you didn t really need. That s not the case here. These guys are exactly what they say Integrity means integrity In the three years I ve been working with them, I ve been very pleased with the experience.I haven t had to come back and get anything re-fixed . They do great work and the work holds up. Even if something did go wrong (which it hasn t for me) they back their work with a warranty. That is absolutely excellent.Do I recommend these guys? You better believe it!

  James Jian
4 days ago
I m so glad I found Integrity 1st Automotive after moving to Plano. They re great! They go above and beyond in taking care of my car. Leister especially has been wonderful in helping me out!

  Randi Reed
2 months ago
This auto shop went above and beyond for me. If I could rate higher than 5 stars I would. They helped me in 1 day what another shop couldn t do for me in a week. Steven scheduled my appointments and answered all my many questions. Alec worked on my cars and took pictures when I asked and made sure I understood what was happening. He even explained all his recommendations and why he recommended them. Everyone was helpful and quick to get things fixed and get my car back to me.

  Liha Z
a week ago
Excellent customer service! They communicate very effectively and promptly. Service was done very fast as well. Not only that, they give you free drinks and snacks!!!! Highly recommend them

  Jennifer Kelley
4 days ago
I love Integrity 1st. It s clean, the service is outstanding & they have snacks! What s not to love!?!

  Domonick Simonian
a month ago
Awesome place!!! Especially working with Frankie. He is professional, fast, and courteous. He even above and beyond to try and help me out when he couldn t. In the end got my safety inspection done though! High recommended

  Jennifer Burns
5 months ago
The team here at Integrity 1st on 15th is perfect! The lobby is cool and has many amenities including coffee and drinks!Erica was extremely helpful and was amazing to talk to. Recommending to all our friends and family to come here from now on!

  phoenix jones
4 months ago
These guys are great. Very, very knowledgeable mechanics. Never gave me the run around and did their jobs well for a respectable price. My car had a very niche electrical problem and they were able to call a subject matter expert on it and get me a solution for a hundred dollars whereas a standard fix would have been several thousand.

  Holly Hamilton
a month ago
I had my car worked on here this week, and it was the best experience I have had with auto shops. Everyone treats you like family. I had awesome conversations with the guy with the nose ring. You can ask him anything about music, and he will tell you, seriously (I don t know why I cannot remember his name, I m so sorry). I had to wait hours for my car, and they made it bearable! Also Frankie and Wes are cool too. I am a clumsy and forgetful person and I left my wallet in my car. All three guys waited for me (after closing!) and helped me look for my wallet that I thought I had left in my car! They offered to get my car down and let me look inside, but then one of them climbed up to my car, to look for my dumb wallet. They also offered to tell me about my car and what s going on with it, they didn t rush me out of the shop at all. I will be coming back here for my car needs!!! Thank you all for taking care of me and my car!(I ll work on my clumsiness, but I can t guarantee anything)

  P K
7 months ago
Erica greeted us with a smile the moment we walked in. This was our first experience and I will definitely be back. Thank you to everyone on the this phenomenal team. Also, shoutout to Jeff!We will be back!One more thing.. this was the cleanest shop I ve ever been in!Service: Oil change

  Jordan Case
a week ago
I take all of our vehicles to Integrity. 100% of the time they are always professional and attentive. I highly recommend them.

  Kyle Gunter
3 months ago
Guys here are honest and always find the best way for you to get repairs done as least expensive as possible. They think out of the box to get your car repaired. They treat you like they would want to be treated. Highly recommend this place! Glad I found them! Very trust worthy.

  Connie C
3 months ago
The team is great! Friendly, professional, and patient. They were flexible and transparent with same-day service, but it was also super easy to make an appointment when I decided to do that instead. Jeff took care of applying a coupon for my services before I even mentioned it! I'm glad this location is so convenient & has service I can trust.

  Kemberlyn Pegus
a month ago
Excellent customer service. Acknowledged me while waiting, addressed car issues and asked if I had any questions or concerns. Definitely recommend Integrity for auto service.

  Jason
a month ago
Integrity 1st AutomotiveI wanted to make sure that the guys at Integrity First Auto were recognized, commended and recommended for their quality work, at a good honest price.This is over due and a little lengthy. I waited a month before writing this to be sure no unexpected issues popped up on my vehicle; as will happen at some shops . Well my care is running grate!I took my car in for a state inspection at another shop I trust while out of town, and they pointed out a minor leak in the valve gasket. I was skeptical because of the absence of any check engine light. I have experience with cars and knew if it was truly so, I would see the symptoms soon enough.So, at no surprise, a week later, when my engine bay hood was looking lick the bathroom of a Snoop Dog concert. White smoke billowing out of the hood. I knew that I was out of time and options! Integrity First was the closest garage to me with constant reliable reviews and I made the call.They I went in and was met with an experienced manager and professional. This guy knows his job. I felt something I rarely felt at a mechanics shop. I felt Trust They completely power washed my engine to get the oil off and replaced the all of the bad gaskets and at my request my rear shocks. A Lyft was provided to get me home and back for pick up same day. Mind you I bought my car in around 11am and they were finished before closing at 5pm. My wife went with me and she was impressed as well with the service. And it s difficult to impress her!What stands out is there accountability, they wont try to up sale you on problems that aren t there. My car is a 2009 with just shy of 200,000.00 miles on it. Few shops won t try to upsell that scenario. VERRY FEW! I would like to add that If they make a mistake, they admit it and pay for it, not you. Not to mention that they beat out the lowest quote by more than $300.00If you don t know what s wrong, pay the small fee to get your care checked out, then get the fee back in savings when compared to the competition.The way I see it shops have two options.a) Make a small profit dipping g of customers and suckers who do not know any better.. orb) Earn the trust of your customers with good work at affordable prices time after time. Word will spread, reputation is slowly built. And customers come back with legit needs and get grate results.Which type of shop do you want working on you and your loved one s vehicles?I for one now recommend integrity First to everyone I know.

  David Thompson
a month ago
Excellent service for very reasonable prices after being misdiagnosed at another shop I came here and they found the correct issue immediately, Erica and Jeff were great will definitely be using them in the future.Updated review 02/20/2023 second time using them was a terrible experience. They tried to railroad me into over 5 grand worth of unneeded repairs including Sam other alignment when I only came in for a valve cover replacement which I told them was all I needed, a second opinion from another mechanic shop found none of what they suggested needed except for a brake servicing. The employee quoted me $957 over the phone for the valve cover replacement but I had to argue when he attempted to charge me over $1200 at the desk until he removed some services I didn t approve. 4 months apart was like a night and day experience. Will not be using them again.Services: Auto engine diagnostic, General repairs, Wheel alignment

  Johnathan Reed Overberg
5 months ago
Best auto shop you can go to. My father and I both have been taking our vehicle here for years! They get everything done quick and with great detail. The staff is flexible, friendly and transparent. They don t take any shortcuts and it s clear by their work. Plus, you get the benefit of not overpaying to a dealership aka a stealership.

  Larry Postel
3 months ago
Jeff and his team do superb work and are always friendly and welcoming. Most of all, they truly do have integrity (like their name says), so I can always rely on an honest estimate of what I need -- and a fair, transparent price. I highly recommend Integrity 1st!

  michelle Thomas
a week ago
Ryan and Lester were wonderful!! Great shop so honest and they know how to treat their customers! Thank you!! I will be back.

  Trexxzcaf�
3 weeks ago
Frankie ,was awesome!I described my problem told em what I want done. And Integrity was on it.I stop by for an great deal.Now wait on there speed of service. My number 1 choice for car Health!!!

  A M
2 months ago
Tyler was absolutely NO help. He always emphasized how bad the damage was, without ever having solutions to the problem. The whole reason I brought my car in is because it was damaged, not to be gaslit and repeatedly told how bad my car was damaged. I get it was damaged, that s the whole reason for bringing my car in the first place. It has been a nightmare working with this company for my repair, I will absolutely never use them again. It took them around 2 months to fix a repair. Car repairs should never take 2 months, they have had all the parts after the first week and were just holding my car and pushing the job for about 2 months.

  Miach Gedeon
7 months ago
The service at this location is OUTSTANDING! I was helped by two employees who were both great, they were able to see me same day within 10 minutes of me calling while the Ford dealership had 2 weeks wait for an appointment. I spoke with Jeff about an hour later and he already had my quote and diagnostic report. He gave me really really good recommendations on who to go with to fix other issues on the car as well. Definitely a great place to bring your vehicle.

  Paula Trapp-Duke
a month ago
The team at Integrity 1st is very kind! They did a great job accommodating me and making me feel special. They did a good job on my car!