Gus's Car Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jamie Duerksen
3 months ago
Gus's Car Care is a family owned business, and they treat their customers like family! My family has been going here since 1989. They have always been trustworthy and honest in the eyes of our family, and today they showed it once again. They really are the best!

  Regina
3 months ago
I just had bulbs (I was more trouble than what they charged me(out but in the real world, I would have been told that my wiring needed to be replaced.What I'm saying is that they were honest.They didn't create any other problems to get more.They were kind and more than fair.To the young man that's traveling to East Texas, thank you and have a safe trip .

  Missy PunkinKitty
11 months ago
My late husband's car required a new alternator and state inspection and the radio wasn't working.Gus's got the car repaired quickly and at about half the price the place hubby and I used to take our vehicles to was going to charge.A neighbor recommended them and I'm so glad she did.I highly recommend them!!!!Services: General repairs & maintenance, Vehicle Inspection

  Jennifer Espinoza
a year ago
As with everything in life, you make plans and God laughs. The night before I was planning to get my car inspected the check engine light turned on in my car. The next day I took it to Gus s Car Care and the diagnostic tool and their records confirmed this was an issue for which my car had already been seen. They replaced the part complete free of charge (they said it was under warranty; and didn t charge me for manual labor either.) As a college student with a very limited budget, I will always recommend a reliable and honest mechanic. Honesty and quality work are hard to come by these days- both essential characteristics in a great mechanic and shop. Absolutely stop by, you won t regret it!Services: General repairs & maintenance, Auto engine diagnostic

  Andrea Diaz
a year ago
Do NOT take your care her! I took my car here due to a vibrating and sound my car was making. I was told my engine mounts needed to replace so Gus's Car Care completed the work and also told me the passenger drive shaft/axle needed to be replaced so they replaced it. I paid $1700 for everything and continued to experience the vibrating and sound. I took my car back and was told they didn't know what it was sorry, handed my keys and sent on my way. I was never told what they reinspected or that they verified the parts were good. I felt like they were bothered that I even brough the car back. Fast forward to today and my car is still vibrating so I took it elsewhere and was told the engine mounts were faulty and needed to be replaced. When I called Gus's to see if there was any type of warranty John sounded annoyed and said yea there's a warranty but I had to continually ask how it worked and if I could get the warranty because I wouldn't be bringing it back to them. He never apologized and seemed to just want me off the phone. There is a complete lack of customer service and I would not recommend bringing your vehicle here.

  Courtney Maletic
3 years ago
I have gone into Gus's car care for a few different reasons this past year. Each time John & Tom have been so helpful - along with their entire staff. I had to take my car in for a recall to the dealership and they tried to get me to do some other service work while I was there. I waited and went to Gus's Car care for a second opinion and they gave me honest feedback of what should be done now and what could potentially wait. Either way their pricing was better and I appreciated the insights.I also love that they know both my husband and I - when either of us call or go in they have knowledge of the history of our vehicles.The joy of having a place I can trust and people who care when it comes to car care is so great. I highly recommend them!Services: General repairs & maintenance, Electrical, Auto engine diagnostic, Oil change

  Alessandra Sealander
2 years ago
Honest and Trustworthy. I have had a hell of a time finding a mechanic that doesn't try to hassle me or thinks I'm a lot more ignorant on car issues than I actually am, so finding a place that has friendly folks that also tell you exactly what's going on with your car without trying to sell you on unnecessary service(s) has been very nice. They're reasonable on prices, even whilst not being the cheapest around. But every penny is worth it IMO when you know you can trust the work that is being done. Have had them check out several cars I was looking to purchase, and they've done work on a few of my own and my boyfriends as well.

  Fernando Posada
3 years ago
Went in for a tire alignment, throttle body service and brake fluid flush for my 2017 Jeep Renegade. John there was very honest from the start and told me that unfortunately they couldn t do my alignment because their machine only did cars 2016 and older. But also, he honestly didn t think the throttle body and brake fluid service were necessary, so I saved those 90 bucks. They could have told me that it was in fact necessary to try to charge me, and even more since my dealership was recommending it, but they didn t try to force the service on me. Also, the most exciting thing to me was that they refilled my tires with air without me even telling them. When I went to drop it off, I had forgotten to tell them that my air pressure light had come on, but they still had the courtesy to do it for me! And last but not least, excellent and fast communication!

  kebron wegayehu
2 years ago
I needed ignition coil replaced for my 2009 Honda Fit. I was desperate and drove the car to Gus s. Tom greeted me and told me it may take a few hours to diagnose and fix the car. This is far better than the days it would take which is what I was told from another place I called. Gus s got my car fixed up and ready within a few hours, and the price was far less than what I expected to pay. Thank you John and Tom. You saved me!!! Friendly, honest and fair.

  Jeremy Gray
4 years ago
Took car to Guy's because noise around brakes. After they inspected found brake pads and rotors were fine. This is Honestly and Professionalism at its best. They can be assured when car does need service they will get my business. Fair price. Honest. Thorough. Knowledgeable. I definitely recommend them.

  Julia Myers
3 years ago
Needed to purchase vehicles for college bound kiddos & took them to Gus's to have the "experts" tell me what condition the "used" vehicles were in. John & Tom did an EXCELLENT job going over all three vehicles I had brought in. Saved me a TON of repairs on one particular vehicle that I was able to NOT spend my hard-earned dollars to purchase to then turn around and payout another $2,300 or MORE in repairs. Very honest, straight forward and trustworthy auto service business!!! Highly recommend this place!!!Service: General repairs & maintenance

  Courtney Maletic
3 years ago
My husband and I have gone in for oil changes, inspections and a couple of random car experiences - my dealership told me I needed work done and I got fair and true advice from Gus's as well as getting the bottom plastic cover replaced within a day for a fair price.I appreciate that they explain what is going on and treat me fair & give me the same information regardless of if my husband is with me.They are honest about what they can and cannot do and timelines for getting job done as well.We moved to a nearby neighborhood within the last year and are pleased with this gem!

  anovero petsalaki
3 months ago
Great place to take your car, family owned and operated.

  Jim M
4 years ago
Have used Gus's in the past and I've had good experiences with them. Recently, however, I took a car in for an alignment one afternoon. They told me that could not do the alignment because I needed new lower control arms (the bushings worn out) and a new rack because the because it leaked power steering fluid all over the the tie rods and they couldn't adjust them because their tools would slip. I went under the car this morning to check out their "diagnosis" and unfortunately neither issue was accurate. The inner tie rod adjustment area is bone dry on both sides. Bushings are solid and are not compromised. I suspect that because it was later in the day, and they just didn't want to do the work. The car does leak oil from the rear valve cover, but the rack is not leaking and lower control arms were replaced maybe 30,000 miles ago. Very disappointing experience with a garage I trusted until this experience. Two stars based on prior work being good. No reason for me to go back now.

  Lindsay Graham
a year ago
We have used Gus s for years and have always had great experiences. They are honest, reliable and do good work.

  Sheryl Wood
a year ago
Told me the brake pads the dealer placed on 2 years before were larger than they should be, and I would need work done on the front also. Dealerships denied this.. 2 other inspections within the week concurred, and showed me..

  MrJim Johnson
8 years ago
These guys are awesome. I have used them for more than 30 years and now my children are using them too. I like that they only fix what you want fixed. They stand behind their work too. I drive over 6 miles to use them. And I have my staff drive 20 miles from the office for the repairs on my commercial vehicles. They even go there with their personal vehicles. I recommend them without reservation.

  Josh Armstrong
5 years ago
Check this place out. The car mechanic industry is riddled with places that will try to screw you. This place is NOT one.Here is my experience with them, though I admit it's not recent.I was driving home, and my car began overheating. It started stalling, and I had to let it 'rest' to recover. Finally about a 1/4 mile from home, it died completely.It was storming. Fortunately, a stranger helped me push it to Gus's. Picture this. Horrible thunderstorm, two people pushing it a dead car into a shop.The staff said they would take a look at it. Fortunately, I was close enough to walk home.They called me the next morning, with a quote. $6. Six dollars. It was a hose.A shop, that saw someone pushing their car in, charges $6 to fix it.That is what made me swear for this place for life.It's been a few years, but I always tell people to check this place out. They always did decent work, and won't ever take advantage of you.

  Jarrod Roggenbuck
2 years ago
Went for an inspection. Immediately they came up with a ridiculous reason that my truck could not be inspected. Even though nothing has changed on my truck in 15 years. I left and ten minuted later I had my inspection done by someone else. Id avoid going here for inspections. The guy was rude and condescending. I will never go here again.

  Paige Retzlaff Cochran
7 years ago
This place is the BEST! I have been here twice, one time they replaced my air compressor, and another for my splash guard. The guys go above and beyond to make sure you are helped and understand what is happening to your car. The air compressor replacement in 2015 was quick and reasonably priced; I didn't feel like I was getting gouged and the work was perfect. It was done in a reasonable amount of time, and they didn't try to talk me into things I didnt need.I went again again last week (Dec 2016) and showed them that my splash guard was hanging off. They raised it, took it off, explained what was wrong, and recommended I call the dealership. Then, to my surprise, they didn't charge me! I was astounded, they were so friendly and kind, I will be taking my car here for any future troubles from here on out!

  ray whitfield
5 years ago
They have a lot of repeat business and they will always have mineI have. I've taken several cars to Gus's over the 17 years I've lived in the neighborhood and they've always taken good care of my old clunkers. The tell me what I can get do without and what I need to be safe on the road. Their estimates are spot on both in time and money.They're always busy, especially on Saturday.

  Hank NOWAK
3 months ago
Going here for years . Anyone who lives near Plano should use them .

  Monique Rogers
a year ago
I needed air in my tires, the person on duty was very polite & Professional! He suggested I get one of my tires checked due to the fact it was lower than the others.

  heather Sharp
5 years ago
One of the guys was rude with bad customer service didn't catch his name though. Looked like the supervisor. Just needed air in my tires I pulled up and waited for him to come to my window and ask what I needed, didn't know I needed to get out of my car just to ask for air?? Lol anyways other than that the younger guy who aired up my tires was nice so I gave an extra star just for him. Not the first time the other guy has been rude though, he needs an attitude check. That's what I get for being a girl I guess...

  J. K. Salser
5 years ago
We had an emergency with our grandson's car. I called Gus's Car Care first thing the next morning (7 AM). With no hesitation, Tom quoted an extremely fair price to tow the car to the shop and told me to bring in the keys.. The car was ready by noon. The final cost, including the towing, was very fair. They allowed us to park the car on the lot until our grandson got home from work. I took the grandson inside to meet the crew--they gathered 'round and we talked about the car. We expressed to each person how much their care meant to us. Needless to say--our grandson has found a shop near his home to help him anytime he needs assistance! Thanks, Gus's Car Care! (sorry--I did not have a camera with me to record this event!) jay salser

  Jodi Pettifor
4 years ago
Super honest. Very fast. Very fair. We had to get a repair days before being able to purchase a new car and they saved us. So thankful for finding them

  James Rose
5 years ago
They are busy. That's a good sign for me. I especially like Tom. He is a straight shooter and honest. The price is very competitive and they do a good job. They do wheel alignments. They have always been kind to me.

  Kimberly Ashby
11 years ago
Our entire family has used Gus' Car Care for over 20 years. It's a friendly, honest, small family style business. I like how they keep the same mechanics for years. I totally trust anything they tell me about my car. We have even had them check out a car before we bought it.

  William
6 years ago
My family has been taking their cars here for a long time. They fix only what has to be fixed at a fair price. Had my car towed there at 3:30pm day before thanksgiving couple days ago and they had it fixed by 530pm. Place is not much to look at but you're paying for the work not the ambiance

  MADAMIC WIDMAR
7 years ago
My family has been taking cars to Gus's since 1999, and have always been pleased with the quality of service from this family-owned business. They're honest people who do good work at a fair price.