Dallas European Auto

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Hector [email protected]
a week ago
Outstanding auto maintenance and repair shop from beginning to end. Appointments are on time with the customer in mind. Before work begins the assigned mechanic consults with customer to see if there are any other issues that the customer has concerns about. Hourlylabor rates are often met with skepticism but European Auto gets you in and out, and makes you feel that you aren't being over charged, or over sold. All employees are courteous, friendly and attentive to ensure all your needs are being met while waiting. While many people feel that the dealer offers expertise in they're brand, it's been my experience that European Auto is every bit as proficient and qualified at a far more affordable cost. They even applied a 10% discount that I wasn't expecting. There are few better feelings knowing that when you have to have maintenance performed on your car that you are being served honestly and fairly. Dallas European Auto is all of that and more.

  shajwhite1
5 months ago
Friendly staff and knowledgeable mechanics. Cesar had excellent customer service despite the internal roadblocks and having my vehicle for a month. He remained communicative and professional throughout, and my vehicle was finally fixed. Thanks again!

  Roz Alderman
3 weeks ago
I am thrilled to share my experience with Dallas European Auto, especially with a team member named Amir. After moving from Nebraska, a family friend referred me to them and I have been more than satisfied with their incredible service. The repair/body shop professionals have been kind and supportive. In particular, Amir has done an outstanding job with my Mercedes C Class, going above and beyond. I'm used to leasing cars, but this is my first time owning a Mercedes and servicing it directly through Mercedes was a hassle. However, European Auto not only met but exceeded my expectations, offering better, faster, and more affordable. I highly recommend them!

  Jeff Mize
3 months ago
Cesar, Adam and all the friendly folks at Dallas European are always such a pleasure to do business with. From advice in my search for the right BMW for me to anticipating the things that will need to be watched for in maintenance and repairs, they have given me peace of mind in my first German car experience. Work is always fast, well done and delivered with care and a smile. Can t overstate how happy I am to have found Dallas European.

  Tricia W
3 weeks ago
I can't say enough great things about Dallas European Auto. When my check engine light came on my range rover velar, Amir took care of me from the very beginning and made the process as simple as possible. They worked efficiently and my car is perfect. I will be taking all my cars to them from now on.

  Ed Schreibman
2 months ago
Zoom! And I'm back driving my car! Fantastic experience all around. Super easy to get a next day appointment and great communication along the way. When I dropped it off on a Monday they said it would be ready by the end of the week, which for me has usually been sometime the next week! Well guess what it's Wednesday and I'm driving my car again!I highly recommend them!

  Chantal Hathman
2 months ago
I have an Audi A8L and I ve been using Dallas European Auto for years and it only gets better and better each time I go there. I live in Austin Texas now and I still drive to Dallas and back 6 hours round trip to take my car to them. I trust them and I will always be a customer. I would give 20 stars if it were available. Great place and service!!!

  Annie Rolfe
2 months ago
In 2018, Mercedes Benz of Plano told me that my transmission needed to be replaced, and they led me to believe they were replacing my transmission. I did not find out until 2021 that they didn't, but they did a partial rebuild on my transmission by replacing my K1 Clutch. They did not tell me they were not going to replace my transmission with a new one, but rebuild �t. After the tranmission repair failed, Mercedes Benz of Plano refused to warranty their work, and they told me the cost to replace the transmission would cost just under $10,000. This was approximately $1000 more than what they had initially quoted in 2018.For three years, I paid for a car I couldn't drive, because I didn't have $10,000 to replace my transmission.Recently, after searching for a mechanic who specializes in Mercedes Benz transmissions and seeing such high reviews in multiple places online for Dallas European, I decided to try them. I was nervous about the anticipated cost, because of what Mercedes Benz of Plano had quoted. Amir and his awesome team checked my car out and realized my transmission didn't need to be replaced. They services it and filled it with transmission oil due to a slow leak. I had never had any leaks with my car prior to Mercedes Benz of Plano transmission repair. However, I am so grateful to everyone at Dallas European who was honest about my repair needs, and they got me back driving my car after three years.Best of all, instead of the almost $10,000 repair cost for a new transmission requested from Mercedes Benz of Plano, Dallas European repaired my transmission for less than $1000.If you need a trusted mechanic specialist who will accurately diagnose the issue with you car and repairs are fair and reasonably priced, go to Dallas European. I saw they service all types of cars from high end exotic cars to the ordinary dependable vehicle. You won't be disappointed.Keep up the good work.

  Lisa T
5 months ago
The people at Dallas European Auto are always friendly, professional, and efficient. My little Smart car is far from being their most expensive client, but they are always respectful. Their work is superior and prices are fair and reasonable. I ve been going here for a few years - love doing business with them.

  Joe C
2 months ago
Great place to take your car for service. I have been taking my cars here for several years now. I am always taken care of in a timely manner and at a great place, especially compared to a dealership. I highly recommend these guys.

  Reyner Natahamidjaja
5 months ago
Dallas European Auto has exceeded my expectations on every level. The quality of service provided by this establishment surpasses that of larger dealerships. The attention to detail exhibited by their skilled professionals is truly remarkable, ensuring that every aspect of my vehicle's maintenance was handled with precision and care.In the past, I went to the standard dealership for my vehicle maintenance needs. Recently however, I encountered an exorbitant quote for an engine-related issue and I had to leave the car for at least 1 or maybe 2 weeks for this major work, prompting me to get a second opinion.When I arrived at Dallas European Auto, Cezar and Amir assured me that they will find the root cause. Following a comprehensive diagnostic assessment, it was established that the issue did not stem from the engine itself. Instead, it was identified as a minor oil leak that had infiltrated a sensor, triggering the engine light. Their honesty and transparency are remarkable and rare, and it's so refreshing to finally found establishment like this. Within 24 hours, the issue was fixed at 1/10 of the price of the standard dealership. What a joy! They saved me a significant amount of time and money.Furthermore, the personal follow-up I received after the service was a touch that highlighted their dedication to customer satisfaction. Their commitment to value is truly commendable and sets them apart in the competitive automotive service landscape. It's clear that they prioritize building lasting relationships with their clients, going above and beyond to ensure that my experience was nothing short of exceptional.In summary, Dallas European Auto is a gem in the automotive service industry, delivering top-notch quality, honesty and transparency, unbeatable prices, meticulous attention to detail, and a personalized touch that makes them my go-to choice for all my European vehicle needs. I highly recommend Dallas European Auto in Plano. You will not be disappointed.Services: Electrical repair, Auto engine diagnostic, Auto brake repair, Engine repair, Auto detailing, Vehicle safety inspection, Auto maintenance, Auto brake replacement, Oil change

  Braden Barger
5 months ago
The quality of service Dallas European Auto provides goes beyond what you would expect from a five star business. From drop off to pick up I was kept updated about the status of my vehicle. They even followed up to make sure everything was running and driving smoothly after I left. I appreciate Amir and his team for going above in beyond in every aspect of service. These guys really take pride in their work and will always do what is right.

  Omar Ismail
a month ago
Excellent service, took my truck in and they fixed it in a very timely manner and got to the root of the issue.. Definitely recommend .. they are great at what they do and know what they are doing which helps and makes life easier when dealing with auto repair!

  Rohan Singh Gangar
2 months ago
Amir and his team have been a huge help, being new to German vehicles specifically Mercedes.Customer service is phenomenal, heck I spoke to them prior to buying my car.

  Jeff Hamilton
3 months ago
Dallas European auto always does wonderful work. They are honest and masters of their craft. Highly recommend them for all your European car needs

  Ana Katherine Curry
4 months ago
2015 Audi Q7 Sport was WhiningOur 2015 Audi Q7 Sport was whining and road so very rough.....hard to tell what is road or car on these Dallas streets. The team at Dallas European was awesome. They promptly diagnosed the problems, provided an estimate, and finished the work on time and on budget. We are so appreciative!

  Todd Gable
a month ago
Excellent work. Excellent customer service and care. With so many options in this area, finding a group who do great work and take such good care of their customers can be a challenge. Which is why I m thankful to have found Dallas European Auto. They have my trust. Thank you guys!Services: Transmission, Steering & suspension repairServices: Transmission, Steering & suspension repair

  Sheila Swearingen
6 months ago
I am thrilled with the work ethic and the price to fix my Infiniti. I thought for sure this was going to be a costly electrical repair but the guys are very honest and worked really hard to figure out the issues the cheapest way. I will recommend them to everyone I know! It s so refreshing to find a repair place that is honest and accurate!Service: Electrical repair

  Mable Chase
6 months ago
Ceasar and all the staff is very friendly and professional. Always a very warm welcome when I arrive. Robert is the most knowledgeable, professional and efficient auto technician I'v ever know. He diagnosis the problem, explains what needs to be done with a fair price. Thank you Robert!Earl Chase and familyServices: Transmission, Air & cabin filter replacement, Auto power window repair, Steering & suspension repair, Auto water leak repair, General repairs & maintenance, Steering & suspension replacement, Electrical, Auto engine diagnostic, Auto brake repair, Tire rotations, Transmission replacement, Transmission repair, Brakes, Air conditioning, Wiper blade installation, Auto brake replacement, Oil change

  Michael Bi
5 months ago
Best if the best! I have been servicing my three Mercedes here since two years ago. They are very professional and friendly! No tricks! Two thumbs up!Services: Transmission, Carburetor cleaning, Auto body & trim repair, Auto windshield repair, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Auto power window repair, Steering & suspension repair, Auto exhaust system repair, Painting, Auto glass repair, Auto water leak repair, Auto side window replacement, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Electrical, Auto engine diagnostic, Auto engine tuning, Body & Trim, Auto brake repair, Tire rotations, Auto rear window replacement, Engine repair, Vehicle Inspection, Transmission replacement, Side view mirror repair, Auto detailing, Auto A/C replacement, Auto exhaust system replacement, Wheel alignment, Auto sunroof glass replacement, Transmission repair, Brakes, Auto battery maintenance, A/C installation & repair, Auto emissions testing, Auto windshield replacement, Air conditioning, Vehicle safety inspection, Wiper blade installation, Auto interior vacuuming, Auto body & trim replacement, Auto glass replacement, Car waxing, Auto maintenance, Auto brake replacement, Battery, Oil changeServices: Transmission, Carburetor cleaning, Auto body & trim repair, Auto windshield repair, Electrical repair, Air & cabin filter replacement, Exhaust, Tires, Auto battery replacement, Auto power window repair, Steering & suspension repair, Auto exhaust system repair, Painting, Auto glass repair, Auto water leak repair, Auto side window replacement, General repairs & maintenance, Steering & suspension replacement, Auto A/C recharge, Electrical, Auto engine diagnostic, Auto engine tuning, Body & Trim, Auto brake repair, Tire rotations, Auto rear window replacement, Engine repair, Vehicle Inspection, Transmission replacement, Side view mirror repair, Auto detailing, Auto A/C replacement, Auto exhaust system replacement, Wheel alignment, Auto sunroof glass replacement, Transmission repair, Brakes, Auto battery maintenance, A/C installation & repair, Auto emissions testing, Auto windshield replacement, Air conditioning, Vehicle safety inspection, Wiper blade installation, Auto interior vacuuming, Auto body & trim replacement, Auto glass replacement, Car waxing, Auto maintenance, Auto brake replacement, Battery, Oil change

  Paul Nagy
3 months ago
I had an excellent experience. Fast friendly service. Great work. I will be using Dallas European Auto for all of our cars.

  David Swearingen
6 months ago
Wonderful experience ! Our Infiniti qx80 head electrical issues and I was concerned about taking it to a stealershp for repair. I was expecting a $2000 repair and being without a car for days. We got out of there in a day and for approx $500. Very honest place !!Service: Electrical repairService: Electrical repair

  Rehan Yazdani
9 months ago
I have been using Dallas European for a few years now. They provide dealer quality service for a fraction of the price. Most recently I took my car to have squeaky brakes checked out. I was sent a quote via email of estimated costs. After inspecting my brakes and doing 2 road tests, the mechanic at Dallas European determined that my brakes had significant amount of life left on them and did not recommend I replace anything. To top it off they didn't charge me anything for this service! I highly recommend Dallas European!Services: Brakes, Oil change

  Geno Choi
9 months ago
Awesome repair shop, maintenances our Benz at a good price and fixed another problem free of charge when they could have charged us for it. We respect their honesty. Keep in mind that a lot of Mercedes dealerships will charge you an arm and a leg for even an oil change.

  Larry Green
3 months ago
Excellent customer service, Robert even took the time to show me everything he had done, I consider it an excellent value also, and washing my car before they gave it back to me was just a huge plus

  Amish Doshi
5 months ago
I had my 718 serviced recently with them. They are such an honest, humble, and amazing group of people. Willing to work on your timeline and push for excellence.

  Priyesh Saxena
4 months ago
The price of radiator I was charged was triple times more ($368.48) then part available at other dealers. Same part is available at Walmart for 96.92 (Plano free pickup same day) .

  Jay Rampuria
2 years ago
Amir, Kyle and Dallas European Auto are amazing! I trust them wholeheartedly to work on my M3 and 997TT. They are some of the best and most honest mechanics in the DFW area.

  Abdullah Ozcelik
5 years ago
I have had my E550 serviced (B) together with some other repairs like replacement of engine and transmission mounts; the whole experience was awesome and one of the best I have had at any auto repair shop! Amir is super friendly, patient and knowledgeable. No "upselling", if something needs to be fixed, they let you know the severity of it with no pressure. I also have an extended warranty (GWC) and they handled the communication and the transaction with the warranty company smoothly. Certainly recommended!

  Anil Mangru
11 months ago
Cesar and his crew are always taking care of my car needs. I had the parts for a full brake job on my Porsche and their team was able to complete the install the same day. Very reasonable and accommodating.