AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Trenton Larkin
2 months ago
AutoZone was very helpful they just didn t have what we needed.

  roem p
a month ago
Customer service can be given by any business establishments, but customer experience makes the big difference. A BIG SHOUT OUT TO JOSE MARTINEZ for helping us out. Thank you and YOU should be the reason why customers are going back there for any automobile services.

  Jennifer Howe
5 months ago
We had great customer service at the Auto Zone on Spring Creek. Alex went out of his way to fix my key battery. He showed dedication and great customer service skills.Thank you for making my day!Jennifer Howe

  Czarina E
4 months ago
First and foremost I never go to Autozone but I had a brake light out, and I had no idea what needed to do be done to fix. Tremaine (Store Manager) found the right item for me because I had no idea. He was very patient with me because I asked him a million questions lol. I don't post reviews often but I seriously appreciate it.

  Connie Threadgill
3 months ago
Jeremy Rocks !!!Thank you!Thank you !Thank you!I am grateful for the exceptional service I received todayJeremy probably saved my life ..I had a tire that was way over inflated !He checked all my tire & helped with releasing air to get my over inflated tire to a safe PSI!Thank youThank youThank you Jeremy !You Guys Rock !Thank you !Everyone was so helpful when I came in !!!!

  Xeeia K
a year ago
Good place to buy all your Auto needs.Very nice customer service.Sales person was little bit loud but he was excellent in handling customer needs.So the improvement needs in voice thats make customer comfortable

  Ed Lover
2 months ago
Edmond was very helpful he recommend what I need for my car he checked my battery and my alternator and did my obc in my car I really appreciate him for that and I will be back

  Greg Lynas
4 years ago
Quick stop to evaluate a check engine light on my dash. Within 5 min I was back on the road with the assurance I would make it home. I had a purge canister valve that needed replacing but opted to purchase closer to home since I have an AutoZone near my home. They were able to print my code and the part for purchase later in the evening and brought on a 10 min repair.

  Amanda T
7 months ago
The manager is super nice and helpful. He was swamped with requests but had a great attitude. He was busy with another customer so he told his worker "he'll help you here ma'am", and the worker responded with "Will I?" in a rude tone. When I asked him to search for a headlight he gave me an aisle and product number and just pointed there. Which would usually be fine but he followed it up with "you gonna remember that?". This guy was not kidding. He was having a bad day or something and taking it out on customers. Autozone usually has super friendly employees so this made me so peeved that I'm willing to post a review about this guy.

  Casey Contreras
6 months ago
Conner went over and beyond to help me narrow down issues I am having with my Maserati. Knowing how complicated the engineering for these cars are, he took time to test all areas of concern, replace fuses, read the owners manual, research online and even change the fob battery, which took the skills of a trained professional. I appreciate his patience and time in taking care of me today. Thanks for helping me today, Conner. You're the best!!

  Kayon Bernard
7 months ago
TC helped me so much. I was confused with what to get and she made everything so easy even printed paper and written how much of each I needed plus sending me to other the exact other store that have what I needed. It felt so good just having her help me and teaching me at the same time. Thanks Tc. Blessings to you

  Dietrich Daniels
2 years ago
Whatever car or truck or van is your baby/ project!I suggest you let Auto Zone teem @4140 Spring Creek in Plano help you out.Jim is my main service professional!I love this dude!Always friendly and even more helpful.I mean really!!!!He sold me the right spark plugs answeredMy many questions.Making sure that I d have the easiest time putting them in.And it was a great success!!!!!!!!Also, he helped me replace a purge valve. Who even know what that is .. JIM does.Took two minutes and hooked me up!Little things go a long way.The owner at this location understands consumers and our needs.Thanks for being here and more importantCarrrrrrriiiiiinnnnnnggggg.

  Kimberly C.
5 months ago
Beif is truly an asset AutoZone! With his hard work, dedication, and knowledge! He goes out of his way to help with the batteries, customer service and has a wealth of over 20 plus years with AutoZone! What a AutoZoner! WOW

  Aaliyah Draper
4 months ago
Came to AutoZone because my car would stutter when turning on, which I assumed was the battery. Biff, the associate that helped me today, not only tested the battery and helped out with changing it, he was also knowledgeable and answered any other questions I had, so I learned something today! Thank you Biff for being kind!

  Brian Popplewell
8 months ago
I forgot the gentleman s name that helped me at the register, but he was very helpful. Bill replaced my car battery for me and I am very grateful! All of the guys working this evening were friendly and helpful.

  Ross Gh
8 months ago
Super friendly staff.Update: 7/30/23Jim was amazing and helped put my battery connectors back in the hot weather.I truly appreciate your help and am always coming back here.Good bless.

  Peter Khalil
5 months ago
Big thanks to the crew who work in that store for the great costumer service they always provide

  DA GORILLA
2 years ago
I wanna give a big shoutout!!! To Jim!AutoZone on Spring Creek and Coit inPlano!Very helpful in helping me find the right tools at a price I could afford!He also was patience with my returns.I bought some things I didn t need!Dude made me aware of a $20 reward that I had coming thru their reward program.Etc etc !!!Wit Jim s and autoZone help!I was able to put my on K & N Cold Air Induction on.And I cleaned my throttle body!My first attempt at this stuff!This is my finished product!

  Alfredo Revilla
9 months ago
I will never return. It was my turn to attend to this person with a Hispanic appearance and very politely I asked him in English if she spoke Spanish and instead of answering me, he made a face of repudiation; After 10 awkward seconds he told me "what does he want" and from that moment he was not friendly at all, quite the opposite, he was very rude and despotic to serve me and finally, there was not what he was looking for. I left very angry. He is a lousy salesman. Instead of helping those of us who don't speak English, he hates us. He shouldn't be in Auto Zone.

  D.R. Henry Sr.
9 months ago
I had a pleasant experience here. Corey came out to my truck and checked everything. I was relieved to know i didn't have to purchase a battery. Very eager to help , very professional and friendly worker.I'll make this my go to Autozone. Thanks Corey.

  Andrew Berain
a year ago
Kimberly C. was great! I purchased a lot of items at the Spring Creek location in Plano, and she was very patient during the checkout process. She even helped me bring the items out to my truck! Excellent customer service by her!

  Amber Hawthorne
8 months ago
Arturo M. was phenomenal! He went well above the call of duty to assist me (who by the way knew absolutely nothing about my jeep) with several things I needed .

  Yacin Penaloza
a year ago
We came in not knowing what was wrong with our vehicle, but Connor and Josh kindly took the time to investigate and resolve our car issue! This is hands down the best customer service and hospitality you could ever get! We are so grateful for their generosity and overall help.

  Gary Stewart
11 months ago
I always get my parts here. The company has changed things, or the people maintaining the website and inventory are lazy. The website showed the window regulator motor in stock, but when I drove there, the guy said they didn't have it and could not get it. I had to order from Amazon. What is the use of having a local parts store that says they have parts to end up not having any. Total waste of time. The guy at the counter said, "that's because you looked online ...that is different than our computers".....well dude, i don't have access to your computers, i have to rely on the website that says, "Yes, this part fits your vehicle, and yes it is in stock locally at your store for pick up." If your website is incorrect because of ignorant people that can't count with their shoes on when doing inventory, then you need to make changes in the hiring process. We rely on the website that you have always directed us to check before driving to the store. If you have spent any time in your store ,you would know that your staff does not answer the phone, we all have been in line watching the staff ignore the ringing phone time and again. what am I supposed to check... a Chrystal ball? Fix the website, fix your inventory....Gary

  Bertha Brown
8 months ago
I use to like going in here but the young man Elijah or emmual which every his name was. He waiting on me then he stopped to go wait on someone else like I wasn't standing there so I left and didn't purchase my item I told Alex about it it said he would talk to him I was not treated fair

  CJ
2 years ago
I have gone here a few times and each time has been amazing, but today went above and beyond my expectations. I went in to get new wipers and Aaron helped me out greatly. He went above what I was expecting and was absolutely amazing. He helped install them for me and even was extra careful and clean with my new front windshield. He was the sweetest with cleaning off my windows and lights for me! I will definitely keep coming back here and will try and ask for Aaron when I can. I felt so taken care of today! Definitely made my day better!

  Ashley M
a year ago
I went in today because my car wouldn't start this morning. Aidin was super helpful and nice, and got me in and out with a new battery installed in less than 15 minutes. He even told me about a part my vehicle was missing that they didn't sell, but told me to bring it in when I get it and he would install for me. I was so impressed by Aidin and his customer service! Thank you!

  Keltie Tucker
a year ago
Amazing! I went there to get a battery for my fence automatic gate. My car was locked behind the locked gate so I decided to bike over, not fully appreciating how heavy a battery was. The manager looked at my bike in one hand and my battery in the other and asked if I needed a ride back to my house. I can t believe empathy they showed me. This is truly one of nicest thing a store has ever done for me. Thank you! I will be a customer for life!

  rshcam
7 months ago
Car required a new battery. Tested, replaced the battery in less than 15 minutes. The service person was super friendly.

  Basit Khan
10 months ago
I have been coming to this particular location for years due to spectacular service by Mr. Beff. This gentleman has always gone above & beyond in delivering a smooth and pleasant experience. Beff is a true gentleman and a loyal employee that needs recognition by his company absolutely. It s the client experience that matters and my regards for Auto Zone is due to people like Beff. I look forward to be a long term customer. I have passed Beff name to my family and friends. My spouse and kids too have become Beff fans as well.