Accel Motorwerks

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Roy Vartabedian
a year ago
Austin did a fantastic job getting the battery replaced and programmed and my brake fluid flushed in my 2016 BMW 328i today. Got it done quickly and on the schedule I needed. Extremely knowledgeable about everything BMW. Reasonable pricing, too. I highly recommend for work on any BMW!

  B. Daniels
10 months ago
When we had the brakes on our 2008 328i (with 311,000+ miles) checked at Accel Motorwerks, I expected to hear the front and rear brakes needed replacing. But owner Austin told me the truth they still had a good amount of wear left, and he only recommended a brake flush. For peace of mind, we had them replaced anyway. A few weeks later, without warning, multiple systems malfunctioned simultaneously. We called Austin and he talked us through the possible issues. The car was towed to the shop, and they quickly confirmed a failed alternator. Austin personally advised us on our options and they finished the job fast (and for a good price). Accel Motorwerks has been our BMW repair/service shop of choice for almost eight years now, not just because of the great prices, but mainly because we know Austin cares. His expertise and willingness to help are rivaled only by his honesty. Thank you very much for all you do!

  Selman Talha Tezcan
5 years ago
I've been taking my car to him approximately for 2 years. I'm really satisfied. Working with an experienced mechanic just makes you comfortable. Price?. I don't even need to think about it because his price reasonable. Reasonable price and good labor, normally you can't find these two together but If you meet with Austin, you will have a chance to experience it.Thank you Austin for being good and honest.

  Kari Leguizamo
5 months ago
Very honest people. They won t overcharge you or try to convince you to pay for things you don't need. They also don t charge for a diagnostic, BMW dealer charges 300$! I will be a loyal customer and that is coming from someone who is not easy to please.Services: General repairs & maintenance, Wheel alignment, A/C installation & repairServices: General repairs & maintenance, Wheel alignment, A/C installation & repair

  Kent McAllister
5 days ago
Always honest, reasonably priced, and they stand behind their work on any warranty claims!

  Edward Mitchell
3 years ago
Expensive and will intentionally cause a defect to your vehicle as they have done to mine, and claim to discover a problem that you never took your car in for in the first place. Damaged window regulator along with missing hardware that supported the window which was never a problem prior to, tracked my cleaned carpet with oily dirt to the driver's side that I have to have cleaned again. Addition to that, didn't reprogram my car as I requested in the first place. Now, I'm making it my personal mission to let anybody and everybody know what lengths a shop like this will go in order to make a buck and disregard customer service and disrespect customer property. I'm not done by a long shot. More pics of damage will follow....

  shola oshundiya (officialshols)
a year ago
It s just sad that I ve been here to fix my car 2 times and i spent nothing less than $2000 both visit. All for the woman at the front desk to give attitude to customers especially returning customers.It s not her first time being rude to people . I will not be returning here. I ll rather spend my money at bmw dealership going forward.When you think your business is going so well and have the need to have a bad service , God will humble such business. That s exactly how it works.

  John Martin
a year ago
Brought my Mini in for repair. They replaced the coils and sparkplugs but after it kept misfiring. Brought back and they replaced but the problem remained. Recommended other replacements. Still same problem. Took to another shop and they used the wrong spark plugs. Repaired them and it drive great. They would never return my messages saying that they didn't have a diagnosis. Held the car for a month with little to no communication. Avoid them.

  Narasimhan Trichy
6 years ago
This was my first visit to Accel Motorwerks but they came highly recommended and they lived up to the billing today. The customer service was exceptional and no pressure and fear tactics here like the others I have experienced including dealerships. I took my car in for a used car inspection that I had just bought and came away with a clean slate and even a recommendation that a warranty may not be worth investing in - the funny thing is I believe it completely when its coming from Austin and yes, even for a used BMW! In addition I went through with a state inspection and a brake fluid flush all at a very very reasonable price! I walked in and walked out completely satisfied and very pleased with Austin's laid back and yet confident demeanor. Highly recommended for your BMW needs!

  Antonio Porcheddu
4 years ago
Amazing experience with this shop. Needed a new battery for my 2011 328i and Austin got me in and out in under 45 mins, changed a brake light for no added charge that I didn't know was out. Took the time out to check out another issue that I inquired about and gave me his expert advice on how to proceed. Went out of the way to take care of me, and the price was the lowest around. Won't hesitate to go back or recommend.

  Lanice Ragland
6 years ago
I just love this place. When my warranty expired with the dealership I was so happy to find Accel Motorwerks. Austin is amazing. I just love him. He did a great job on my car. He is very timely, which is very important to me. If you want a good service guy for your BMW this is the place.

  Justin Sun
4 years ago
I found this place based on the near-perfect rating on Google. Duy fixed the idling issue on my 2000 Z3 along with a couple other issues that I already knew. Their quote is very reasonable and they recommend exactly what is needed and what can wait. Austin took customer service to the next level and actually checked back with me 4 days later on how my car is doing. They are always busy though, meaning many other BMW owners take their cars here.

  Tiffany Newton
8 years ago
After receiving an overpriced estimate from the local dealership I brought my car to Accel Motorwerks. They quickly repaired my car saving me hundreds of dollars. They were extremely polite and professional and the owner, Austin, kept me informed every step of the way. They even gave gave me a ride to and from work. I would highly recommend this shop and will definitely be a long term customer since we own multiple BMW's.

  Gary Swindell
9 months ago
Just took two cars here for service. Overall very pleased. Competent, friendly and reasonably priced. Sometimes you have to wait on a call back (telephone) but I am ok with that given the service quality and price.Services: Transmission, Engine repairServices: Transmission, Engine repair

  Jae Hyeok Heo
7 years ago
I have never left a review before. However, this place made me to. If you drive BMW, this is the place for you--hands down. I brought my car in the morning, and the repairs to my suspensions and alignment were done the same day. Austin (owner/mechanic) is the most honest, humble, and skillful guy who gives service second to none. He will not charge you for the things that does not need repair/replacement. He even did secondary check for my other parts. And since I live one minute away, he have me courtesy ride too. My friend recommended me here, I am fully satisfied. In the future, this is the only place I will go, and I am going to strongly recommend Austin to my friends who drives bimmer.

  Josh Gulbranson
7 years ago
This review is well overdue, and well deserved. Austin at Accel Mororwerks not only does exemplary work, but he is fantastic to work with. I had a strange issue with my 2013 X5, and The dealership wanted to charge me a crazy diagnostic fee (Austin didn't charge to diagnose) even though they had an idea of what it was causing the problem. The ballpark estimate that I received from the dealership was more than 2x the price that Austin quoted me for the same work, AND he was great to work with.I would recommend Austin at Accel Motorwerks to anyone needing work done on their BMW!

  Selman Tezcan
7 years ago
If you have any problem do not hesitate to take your BMW to this place. Austin shows me honesty. He is thinking your wallet more than you. He is giving you reasonable price about your car. Lots of BMW owners have hopeless idea about fixing their cars problem, however Austin releases your mind about it. I will definitely work with him and I highly recommend you to work with him. Just take your car to his place and read your magazine. He will do best thing for you.Thank you Austin for showing us honesty and considering our cars more than us.

  Mik F
6 years ago
About a year and a half ago I almost sold my 2005 BMW as a dealer quoted me a repair bill that was easily double the value of my car. Well I gave it one last shot to save my car and took it to Accel where I met Austin the owner. He quickly diagnosed the real problem and fixed a problem the dealership made (they actually forgot 2 of 4 washers in the engine). He had me out the door with a VERY reasonable bill and my car continues to run great. I've had it back to him two other times for repairs and always quick and reasonable. I wasn't going to get another BMW after this one, but with Accel, I feel I'll get another as Austin and his team are so good at what they do.

  joshy varghese
a year ago
Do not recommend. Do not except your car will fix in a week or two. They don't even touch the car for 3-4 days. Most of the time the don't pick up the phone and no response back on your voice mails. Very bad experience from a Plano BMW shop.

  sujay ghuge
6 years ago
I have had great experience with Accel Motorwerks. The service crew, mechanic and staff are doing a great job with my car, special thanks to Austin!! Austin is a great guy, approachable and I have found him to be very honest . Always professional, accommodating and deliver a top of the line product / service. And, he maintains a great working relation with all his customers. Highly recommended!

  David Muckey
4 years ago
Another great experience at this amazing shop! I had a freak issue with my electrical system on my 2011 BMW 328i after I replaced the HID headlight, and Austin informed me that my problem was covered under a extended warranty that was recently renewed for 10 years or 150K miles! Most shops would have charged me for the repair.This is a very fair and reasonably priced shop that I highly recommend to all BMW owners!

  mchoe73
6 years ago
Best place to take your BMW period. Austin (the owner) is a laid back great guy who treats you and your car like he's a trusted friend. I never feel like he's upselling or telling me something dishonest. And the rates are half of what a dealer charges. Won't take my car anywhere else. He even went out of his way to patch a tire and tint a window for me next door all while I left the car there on vacation. Thanks Austin.

  A Jones
8 years ago
I contacted Austin Ensley the owner at Accel Motorwerks at the direction of a close friend. I was told that I could get the same service as I could at Classic BMW, but with a more personal touch. I was greeted by the owner at Accel Motorwerks and was surprised at how knowledgeable and detailed oriented Austin was. The brakes and oil change on my 2014 BMW 335i would have cost me nearly 900 dollars and change at the dealership, but I had the same work done with the same parts the dealership uses and it cost me hundreds cheaper. I'll be back!

  Hasan Wasti (Hash)
7 years ago
This is by far the best place if you have a BMW. Austin is honest, friendly, kind, down to earth, hard-working and i could go on and on and on. I was so frustrated with the mechanic i have and he kept charging me for the problem he couldn't even diagnose and asked me to sell my car and its of no use and told me that you would need to spend $1200 just to have the car in proper working condition. And then someone reffered me to Austin and this dude has like magical hands 1 hour and the problem is solved and far less then the fraction of the price what my mechanic had asked for ($1200) love you man and God Bless you brother.

  Dennis Jones
8 years ago
Took great care of my 135i. Replaced my water pump and thermostat, several hoses. Also did an oil change and brake fluid flush. Gave me a great price and did the job quickly. I knew going in, I need certain repairs done and Austin did a great job of informing me of what need to done immediately vs what could wait. Knowing I still need a few small things done, I will not hesitate to use them again in the future.

  Nathan Treanor
2 years ago
Based on the old reviews, this shop used to be much better than it is now.I called to set up an appointment to take my car in for them to look at something that Classic BMW quoted over $800 to fix. I told the woman who answered the phone, Esther, what it was, and she said they'd have to look at it but based on what I told her, it would be $300-$400. She told me that I could drop it off when they opened the following day (Thursday), and they would take a look at it and get back to me the same day. By the next afternoon (Friday), I still hadn't heard, so I called and had to leave a voicemail. I tried again later that day as I didn't want to be without my car over the weekend. I didn't hear back, so I called Monday on three different occasions and still got voicemail and no callback. Tuesday still nothing. Finally, on Wednesday, I was able to get a hold of Esther after calling from a different phone number, and she said they were finishing the diagnostic and waiting to find out if the part was available, and she would call me back. I told her that if it wasn't going to be done on Thursday, I was coming to pick it up. Miraculously, they got the part, and it was done Thursday afternoon. When I picked it up, she made no comment or apology for it taking so long. When I got in my car, the floor mats were muddy, and my gas tank was empty. It read 8 miles to empty! I dropped it off with nearly half a tank. And it cost just as much as the dealership was going to charge! So, a week without my car, an empty tank of gas, and I didn't even save anything!I would suggest looking into another shop. I certainly won't be back.Service: Electrical repair

  Samer Dalal
7 years ago
Austin is great at what he does. There is a reason why he is a specialist in BMW's. He knows them front and back. He usually knows the solution to the problem before even looking at your car. Hes pretty much the dealership at a reduced rate. I would recommend him to anyone that has a BMW and is looking for a great and honest mechanic.

  Aditya Pandusatria
7 years ago
Austin did excellent job! He is responsive, delivers as promised, provides true labor cost saving compared to dealer's quote, and also give covered warranty of labor and parts. I strongly recommend for Bimmer fans who are looking for trusted and affordable Indy shop.

  Nadia K
7 years ago
I do not normally give reviews but Accel Motorwerks /Austin has definitely exceeded my expectations. This is the second time I have had repairs completed by this company . They are prompt/efficient/knowledgeable and most of all honest. Love this place ! Thank you Austin my applause goes to you , well done as always .

  Q214 nguyen
8 years ago
Had a no start issue with my 03 BMW many shops couldn't figure it out and wanted more money. So shopped around, i Took my car here to Accel , Austin looked at my car figured it out fast and didn't charge me extra. Fixed my car for a good price!! highly recommend this place!