Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Eddie Collins
a month ago
I came at the last minute with my unit faulting out. These guys here jumped rite on it and got it fixed in about 2 hours. The management put 3 mechanics on it and got it done. These guys are awesome. Jaun Joseph and Jeremy did great . Those are rge guys that got it diagnosed and fixed within the 2 hours or so. I highly recommend this place for all your carrier needs and repairs
Abdishukri Shiikhdon
5 months ago
I needed a quick service with my Reefer unit breakdown, and Jeremy showed up fixed the problem within 2 hours, although it was expensive I was happy he took care of me.Thanks W&B
Rich
9 months ago
Had a after hours issue with the compressor on my reefer dur8ng a temp load, called W&B and agreed to meet him at the shop. He was within 10 minutes of when he said he would be there, cleared out a bay and I backed In. About 2 hours later Reefer unit was up and running perfectly. I come to McAllen/Pharr quite a bit I would definitely recommend for service.
Rodney Taylor
11 months ago
Technician Kevin knowledgeable about this issue. Removed and replaced the compressor and components in a timely manner. Stayed after hours to repair the refrigeration unit so I could get loaded and back on the road. Thank you
Nakia Davidson
a year ago
My Refer on the trailer shut down on me and I had to call the company that I am working with to have it fixed and they sent me to this great place after hours and the great gentleman named Joseph was a great help and got the refer to start back working! He did a awesome and quick job! If I could give him a rate of a 10 that's what would put for him instead of a rate of 5! Thank you again for the awesome and quick job!I would recommend them to anyone that has a problem with their trailer if they are down this way!
Brian Doyle
a year ago
Awesome service. My unit broke down around 4pm. They close at 5pm. We contacted them and they told us to come in to get it looked at. I arrived around 5pm. The mechanics name was Joseph. Very friendly and professional. As soon as I unhooked he began working on it and completed the job around 9pm. Id definitely recommend them to anyone needing repairs. Thanks again
Earl Russell
2 years ago
This place is the best. Needed parts for my refer unit and they got right on it and had me rolling within the hour. Parts and service guys are professional and know there business. Ramiro is the guy to ask for. He is awesome. Thanks for all your help. Also Roy was quick to get me get the air filter I needed. I encourage anybody with a problem with there Carrier unit to come here.
Aamir Khan
8 months ago
Stay away guys thay fix your problem but thay will change you 3 times extra i go for pm service and refer alarm check refer system thay charge me alteneter belts and seals doesn t give me estimate and take 2 days charge me 3100 And give me traler closing time but i check thay did not change belts and alternator if my alternator not good my battery should be dead but its not thy ripped off my money so stay away
Tone loc
a year ago
My carrier unit shut down would star back up with just picking up a frozen load. Around 4pm found this place that is a carrier rep pulled in to their shop they had up and running before 5pm. Awesome place Awesome service.
Bertrand Hall
a year ago
W & B is an amazing group of professionals that took care of me quickly! I would recommend anyone needing work on their reefer in Pharr Tx to choose W and B first! Thank you for representing what professional service and attitude looks like!
Tony Arredondo
a year ago
Great service. Dropped off a reefer at 9:30 am & by 11am they called me back to tell me what the problem was & gave me a quote. Reefer was ready by 4:30pm.
Diego Banda
2 months ago
Good service Profesional people mister Roy.
Joan Marie
2 years ago
Our company called and asked if they could get us right in to look at our APU leak and he was told they could. We got there 15 minutes later. Two of their 3 bays were empty. A mechanic came right out and spoke briefly with my husband and told him there were several people in front of him and he didn t know when he could get to us. The 2 bays remained empty. We left after few hours...will give our business to someone else. Wish management could give us a good explanation of why they told us one thing and did another. I m looking at all the good reviews on here and something doesn t add up!!!Update: thank you for your response. That s nice to know. It wouldn t have taken much effort for someone to explain that to us so the experience wouldn t have felt so indifferent. We ve been treated badly enough times by shops that could care less about the customer. Someone could have taken a few extra seconds to point out where guys were on your property and be more specific why we didn t get what we were told. The review could have looked a lot different.
Eliceo Torres
6 months ago
Joseph, did a excellent job on my carrier reefer trailer.9/20/3023Thank you
Anne Becca
2 years ago
Would not even give them one star. Carrier APU unit still under warranty. Drove 60 miles to hopefullly have it looked at because they "don't" take appointments. They "fixed" the problem and charged an outrageous amount for a maintenance service. Robbery. Drove an hour back only to have the "fixed" unit start repeating the problem, except worse. Drove 60 miles back and got there at 8am as requested to wait because they don't do appointments. They said they were fully booked. Excuse me?? We were there at 8am and they're fully booked AND they didn't fix the problem the first time. We are hard working truck drivers loading a windmill blade tomorrow and will not have the flexibility to "run" back up to Pharr a THIRD time for them to fix the problem they should have fixed the first time. Big service racket as they think they have Texas wrapped up. Carrier should find another "service" company. Outrageous!UPDATE: We were at the gate at 7:45am this morning as they offered to make it right. This time, instead of telling us we couldn't leave the dogs in the sleeper, keep them outside, or bring them into the office, which is what they said the first time and the reason they would only try to diagnose the problem from outside, they invited us and our dogs to wait in the waiting room. Confusing change of policy but appreciated. This time, they took our truck in promptly, theshop foreman was extremely helpful and thorough, and the APU is working great this afternoon! Thank you to the different employees that we encountered in our experience today, their great attitudes and willingness to turn an unpleasant experience into an exceptional customer service experience today. And for fixing the problem.
Diesel Power
3 years ago
W&B Pharr Location has always had Great Service - Parts availability. I run more than one major account that uses refrigerated units and it is always nice to rely on an honest and friendly business that can make it happen. Also the after hours calls when you are needed to get your frozen or cold merchandise back up to proper set temperature specs is always top of the line. Last but not least the entire crew from inside the office to the techs working outside is always top notch, I would to Thank W&B for all your support.
Rick B
a year ago
I have utilized W&B several times now and I must say they do good work, fair prices, and great people. Will definitely utilize them anytime I am down here and need work done
Jesse Hyatt
a year ago
Excellent service at the Pharr location.Our equipment is from MN, we were having high pressure faults after hours . Joseph Smart identified that it was overcharged and got It taken care of quickly. Thanks for the help, very much appreciated!
Lucille Galvan
3 years ago
Awesome service. Roy went above and beyond to help us out with our reefer unit. He is fair and the service is great. People in the office are also great. Outstanding service. Thumbs up and high five!
Peter Sobolewski
5 years ago
I picked up a load in Mc Allen -10F few weeks back. I was heading for NY, it was 86F outside. My reefer stopped working. Guys in Houston told me about this place. It was 2 pm when I called them, guy told me to come. I got there 3pm. They got me in right away. They had to remove the unit off the trailer to replace sensor ( f...ing design) but they did it with no complains and by 5pm I was back on the road. Very grateful for this guys. Nice and clean place too.
Oscar Flores
2 years ago
Owner Operator. If you need your units checked. These guys are technical smart. They will fix your unit. Joseph is a very knowledgeable technician. If you need brand new units. They will do their best to get you one.
Robin Michelin
4 years ago
Great place to get reefer work done. Came in loaded Refeer had stopped working. Ramiro too a look at it and it was the generator. Got us fixed by the next afternoon and saved the load. Thank you for the great work, personality and professionalism.
steven flores
11 months ago
Great Customer Service. Helped ASAP in getting me in & out of store. Friendly proffesional enviorment.
heather revelle
7 years ago
I just want to say hands down one of the best services dealers ever. We've been to other carrier places & have gotten the run around so many times. We've only been to W&B twice & Pete the service manager is one of the best. His guys also know what there doing & they do what they say there going to do. They are friendly people & have earned our business everytime we need something done. If your in the Pharr/McAllen area & need your unit or trailer worked on stop by to see Pete. You'll be glad you did. Pete is fair & honest which is something that's hard to find these days especially when your from out of state. Give them a call or stop by today.
felix vigil
2 weeks ago
Thanks for your service Joseph
Eduardo Cervantes
a year ago
Very professional and charismatic gentleman. Rich in knowledge and experience. Never turn down to a customer. Work fast and reliable. Many blessings
Michael Reisenbigler
3 years ago
Called this place they said come on over. They were taking care of me within 5 min. Roy and michelle were the 2 i spoke with. Talk about feeling like you matter, this place will always be my goto if im even close.Thanks guys you rock
Epitacio Olivares
3 years ago
Good service and the after hour guy was busy but he called another worker and they were able to help me out in the midnight perfect team work and very happy with the service thank you very much
Ambrosio Duran
5 years ago
I took my trailer to get checked for a electrical problem the repaired but they say it was mechanical I don t know what Head gaskets has to with there not being power to it but said that was the problem trailer has been working great since but when it came to telling us the issue they just took it like they own it did the repairs without us approving of the repairs 800 dollar bill later the trailer was ready we just took another trailer and same thing they did repairs with out us approving repairs we told guy on drop off call before repairs and still did it
Doug Wilson
2 years ago
My unit wouldn't cool called these guys they said come on over we take a look at it joseph said things look normal but on further inspection found that my chute had been tore up by the prior loading place and it was blocking the air fixed it and got me back on the road