Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Jamie
6 months ago
Very disappointed with this establishment due to several reasons. My vehicle was not returned in the same manner (accessories) as when I received it. Knobs were broken, WeatherTech floor mats were missing, and alarm was damaged with removal of windshield. Time frame was also way off from their projected estimation and kept getting the run around when I would inquire. And the manager Johnny chuckled in my face when I asked for floor mats to be returned. Very poor manners and not willing to take responsibility for their negligence. Poor service overall. They get one star because I have to in order to post a review, but in my opinion, they deserve none.Service: Body & Trim
Mark Gonzalez
3 years ago
Had damage during Hurricane Hanna that left my car in pretty bad shape. My vehicle honestly looks better than when I bought it. Words cannot explain how good my car came out. Thanks Vic s for the awesome job on my car!!!
Mark Anthony Pi�on
2 years ago
I took a Dodge Caravan once and it left this place in worse shape than when I took it. Windshield debris was flying out of the defrost and AC vents because they were too lazy to clear it out. The heater core was leaking water onto the passenger side floor. If they do take pride in their work it wasn`t performed on my vehicle. I had to constantly hound them for an update. Save yourself the trouble and find another place.Services: Painting, Body & Trim
Narciso Rangel
10 months ago
Took my 06 altima and it was repaired well. Wanted an estimate for my 20 kia rio, they said I had to bring it in in the morning. I work at night so no I won't do that. NRJ.Service: Body & TrimService: Body & Trim
Zoe Sanchez
a year ago
My insurance recommended this place to get my car repaired after a fender bender outside was fixed alright but inside was awful my AC was never the issue when I first took it in and it became a major issue when I picked my car up... after several trips back and forth and nothing was ever resolved I took my car to my dealership and they informed me that they placed a refurbished part in my car with a leak. Needless to say save your money and go somewhere else.
Mohammed Shakhatreh
10 months ago
We had an accident last March where we went to fix our car at Vic's /auto rebuilders. They told me that there labor rate increased and I have to pay the differential till the insurance pay it back they told me they will try to fight if they donot succeed. All I need to call the insurance company and they will pay the differential then they asked me to sign disclaimer about it which I did since I felt it just standard process for these things. Long story short it did not happen. I am upset cause there were not transparent about it and made it look as an easy fix for this. The repair was good but I don't think it is worth the out of pocket pay and what I had to go through it.
Hector Flores
2 years ago
Took my truck in for a dent repair and paint. Joe Suarez was the person I dealt with. He was very professional and told me it would take about 3days due to how busy they were. He kept me posted on my truck and before the third day my truck was done and delivered to my place of employment. He went the extra mile and had my truck washed as well. Great work on the dent and paint, can t even tell it was there. Great Job Joe Suarez and Thank You for your Great Customer Service.Service: Painting
nars guzman
6 months ago
Took my vehicle to have some repairs and job was not done right..I recommend not to take your vehicle to this place......
Janell Burnett
a year ago
Horrible customer service. I walked and a female associate told me they couldn t give me a quote because they only give quotes 8:30-11:30. What business only gives quotes for 3 hours. Then I informed her that s insane I work so I ll never be able to get the quote can I speak to your manager. That s when this rude associate said she would get me a quote for $25. I was referred to this shop from my mechanic. I called him and told him the place is horrible with terrible customer service. They act as if they re paying you to get the repair and not the other way around. Don t waste your time at this business
Haytham El-Zaim
a year ago
Excellent service and great quality of work. Took my car in for a dent repair with paint and couldn't be happier with the end product! 10/10 recommend Vic's to anyone in need of automotive work.Services: Painting, Body & TrimServices: Painting, Body & Trim
Therese Hoffman
4 years ago
Wonderful service from the moment I walked in until I left again with my repaired car. They had all my paperwork ready from my insurance company before I got there. They told me exactly what they were going to do to my car to repair it. They told me the timeline for each step of the way. When I picked up my car it looked brand new, inside, outside, even the tires. Drop off your car here with confidence that they care and will do the job right.
N. A. Barber
4 years ago
We came in this Saturday morning with a small but immediate problem. They fixed it in a few minutes, and didn't charge us for their gracious assistance. The building is new, spotless and welcoming. The gentleman at the desk was polite and helpful, as were the other employees we met. Couldn't have happened upon a better place to seek help. Definitely on my go to list from now on. I highly recommend to other ladies for fair and equal treatment. You might find as good elsewhere, but I doubt you'll find better. Thank you Vic's.
Benny Ybarra (Benny Ybarra Music)
a year ago
I have always used VICs for my insurance claims..this last time I called because my insurance wouldn't cover the sunroof on my Toyota rav4..they were super understanding and referred to JB auto glass who is also in VICs. John Carlos...hooked it up...I ended up paying less than what he quoted me and as far as VICs goes..they have done awesome work on my 2014 f150!!!
Gilberto Villa
a year ago
If you want professional work and at a reasonable time you need to take your vehicle to Vic's. No hassle, no runaround, just in and out with lifetime showroom finish on their excellent craftsmanship.
Leslie Loera
4 years ago
The overall experience Vic s provided was amazing!! They kept me up to date on everything that was going on with my repairs via sms which was very convenient. They also vacuumed my car which was a total shock to me since I was not expecting that at all...btw, the work they did is 10000000 gold stars!!! Great job Vic s...oh, and forgot to mention how friendly the staff was!! Definitely recommending y all
Cell Nine
3 years ago
Friends and family, be careful if ever you are dealing with this company! I was recommended to this place for repair and they tried to swindle me(Probably because I am a woman) !! They claimed that they replaced my tail light but had only buffed it out and yet charged $414.91! When I confronted the person in charge of my car, George, and demanded to see the old tail light he stated that there was possibility it had not been changed! How the hell does that happen? He also claimed that he did not see that it had not been replaced ! Of course I could see right though his BS! If they think they can swindle you, they will! If they think insurance is paying, they will add in all this BS just to rack up the bill! DO NOT GO to Vic s Rebuilders!!
damc62
6 years ago
They did great job on the 02 Tundra buy they wouldn't touch the 92 Buick. I spent five months getting the parts because they said they couldn't. After getting the parts, refused to work on the Buick because they call the job a liability. Glad they refused because the shop that did the work went above-and-beyond.
Jusseth vela
6 years ago
I'm only giving this place a one start just because I can't leave it blank so I can leave a review. Let me start by saying this place has Very poor customer service as if my day wasn't stressful enough getting my truck towed to a mechanic. Long story short I called the lady to make my payment over the phone to pay with my card and the lady went crazy yelling at me telling me they only accepted cash and she started freaking out yelling "I told you I told you only cash" which was not a problem but she didn't mention to me at all when I spoke earlier that they only accepted cash. She started YELLING not "talking" "YELLING" I couldn't even get a word in I literally had to talk over her because she just kept on yapping. I don't know but I guess if you're calling a tow truck to tow your vehicle the last thing you need is an over reacting lady going crazy on her shift/you .She seemed like she had a long day or week and was taking it on me. It was Monday by the way.
Jessica Rivas
4 years ago
After experiencing a bad crash my vehicle was taken here. The ladies from the office were so kind and helpful during the process before my ultimate total loss was in their possession. It eased the stressful situation I was in.
Ronnie L.
4 years ago
On May 15, 2019, Clark Chevrolet requested Vic's to tow my Pontiac G6, into their repair shop. After waiting 2 hours, for them to arrive, I showed the tow truck operator my car's serpantine belt, laying on top of the engine, the operator chose to drive my car onto the bed of the wrecker, instead of using the wench, causing my pontiac's engine/pullys to become entangled, with the loose serpentine belt, then staul and die. Not once, but twice the tow truck operator did this to my car, and never once acknowledged me or his actions; but, threw a chain on my pontiac's rear chasis and drove off. I complained to the company and supposedly made it to the owner, and was promosied a call back, after they speak to the the tow truck operator. 3 days later, I have not received that follow-up call.My actual review of Vic's Towing is inconciderate, wreckless, lazy & unprofessional.Not worth the $150 "Towing Fee", or potential damages, caused by the company and left for you to pay.
Griselda Quintanilla
7 months ago
The body work was perfect. My Yukon Denali was restored to its full glory. I was kept updated through out the week and my truck was delivered on the date it was promised.Service: Body & TrimService: Body & Trim
Raul Pena
4 years ago
The front office was helpful and took the time to talk to me and answer all my questions. Too bad that the shop did not do as well on my Benz. The work was not good. They worked on the car twice and still did not get it right.
Ricardo Ramirez
6 years ago
This family does it right. Fair honest estimates, they go the extra mile to get things right. They told me up front it would be ready by a date and it was. Beyond Excellent service. I highly recommend them.
Linda Wasserman
4 years ago
Dropped off car for minor repairs on Monday, ready for pick-up on Thursday. Great body work and paint job. Super fast, super easy.
Christian Anaya
a year ago
Good fast work the only thing holding cars back is parts on back order, people not having their cash deposit to get their cars out . They just sit there .
Omar C
5 years ago
Third time in 15 years I've used Vics for my cars body work. They always do a bang up job. And i love the lifetime warranty on their work.
Robert Garza Medina
10 months ago
Outstanding great job, their work speaks for ot self. Well done.
Scott W. Ballew
2 years ago
I've unfortunately had to take 2 cars to Johnny, both Jaguars. They repaired them both beautifully. Super happy.Service: PaintingService: Painting
Jose Blanco
4 years ago
We brought our 2018 Lexus nx300 to repair something that hacienda collision center in weslaco supposedly fixed, they found a couple of brand new parts broken, they repaired the damage from the other shop and did it right ,they are recommended
Oscar Resendez
2 years ago
Great crack on windshield repair. Fast and reasonable pricing. I think one of the receptionist was having a bad day.