Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Star M
3 weeks ago
EXTREMELY RUDE AND WAY TOO EXPENSIVE !!!!!! and wouldn't give much information when we called at 10:30 pm then they made us wait an hour and a half to call back to see if there was any info. We did and they told us to wait until 9 am because it's better for them (even though they are open 24 hrs) then the next day they charged us $275 to go get it (IT WAS ONLY IN THE LOT FROM 10:30 PM -11 AM and then lied saying we didn't call even though we have the call logs !!!!!
Faron Hemlock
6 months ago
Just saw a prius on the flatbad not strapped down. Dont think thats right or am i wrong?
Caleb Phillips
5 years ago
The worst service I have ever experienced!! The lady was rude! We got there at 4:30 and sat around waiting for 25 minutes and were finally helped and she told us that if we wanted anything out of our car we would have to pay a 65 dollar after hours fee. They close at 5:00pm and it was 4:55pm and we had been there for 25 minutes. She ushered us out the door and locked the gate and told us to come back in the morning.
Arm Macd
4 years ago
after an accident they have added on so many charges that are totally bogus. 125 towing, 45 clean up fee what a whole 5 minutes, 50 notification (we and the insurance company had been in contact with them almost every day) , 20 impound fee, plus storage of 20 per day!!! this is highway robbery. i do not recommend this place. also on saturday they told my daughter a 50$ fee to have access to her belongings in the car. on monday she returned and they made so much trouble to get forms faxed in from the insurance company which they never got and their email wasnt working. my daughter had to drive 45 minutes round trip to get a proof of ownership even though they had her info from the accident and from the insurance company... do not use them!!!!
Mari Carrillo
6 years ago
My car was towed here after an accident, I was expecting to have a terrible experience but I was pleasantly surprised the ladies in the office were helpful and the men in the actual lot were of great help the price wasn't nearly as bad as I thought it would be. My only complaint is the lack of an actual parking lot so getting my car out of the parking lot was a bit of a challange.
Mary
10 months ago
Well one thing about them they covered my car cuz my all my windows wouldn't go up so that's a plus
Lupe Cantu
a year ago
Just got my Nissan Armada towed by Roberto. Great guy, great service, and very friendly. I highly recommend him.
Adrienne Aleman Garcia
4 years ago
COMPLETE CROOKS!! I was involved in a car accident and told them i wanted to have the vehicle towed to my house. He said no that i can pick it up from the yard. I said no sir i want it towed to my house. The officer said he couldnt force him to take it anywhere. So i said to just go 2 block down the street and i would call another wrecker service. $175 CHARGE! TOTAL CROOKS AND BAD SERVICE/BUSINESS
Tommy the salami
9 years ago
Beware of this company.........They disregard state towing laws, make their own rules, are totally unprofessional AND charge maximum rates for minimal tows. THEN when you attempt to call them to discuss it, they repeatedly hang up the phone on you. Unbelievable. Thats my experience. Don't let it be yours.
Dantenmyra Hernandez
4 years ago
Great customer service, recently in a car wreck lady in front was really nice and helpful.. as long as u have a valid I.d,title or proof of registration it should go smooth..prices are fair as well..
Eduardo Vega
2 years ago
Called this place for service since their sign was at my apartment parking lot, no help at all and very rude, hung up on me
Robert Mendez
3 years ago
Very very bad customer service. They r very rude will cuss at you and tell u cant fo anything at all until they bring a notorized vsf form... Very very bad
Ruben Garza
2 years ago
My experience with de la rosa was excellent it was greatPerfeta she was a nice with us and she help us and she explained avery thing to us .thanks
Josie Palomar
4 years ago
Yes a little hard to get things done, but over all the lady and man that helped me there were nice and helpful. I was expecting worse because of the online reviews
Jessica Thompson
2 years ago
Excellent Service, fair and honest. Owner Mari De La Rosa is very competitive with all her fees
Cruz Cortez
5 years ago
Lady who answered phone was very rude and hang up on me! Dont know why they have people who dont like their jobs and treat costumers bad I dont recommend this service to anyone
JUAN VAZQUEZ
9 years ago
I'm the driver and will like to let you know that we provide the best service and we also go by the book of the tdlr regulations thank you for your support God bless you
Gilbert Cruz
2 years ago
I picked up a Lexus being transferred to our wreck yardt.everything went as planned.i was helped every which way.thank you
Adrian Garcia
5 years ago
Very nice and professional even helped me with questions I had about complaining about a diffrent reker service.
Sergio Velazquez
6 years ago
Horrible I called for information and the Rude Lady that works there hung up on me right away I didn't even finish asking her my questions so don't listen to the "Driver" in the comments he knows that it's Terrible service!
Mary Maenza
10 months ago
Got into a bad wreck. Towed car there
Eduardo Espino
a year ago
Friendly people, reasonable towing prices
Tyler Vannatter
2 years ago
Tried calling and the lady just hung up on me...
Leo Santana
5 years ago
Serviced therewas really good
Rene Ramos
7 months ago
Awesome help
Not Sure
3 years ago
Great customer service!!!
Flame Girl (Zonumarnek)
11 months ago
Super rudeService: Vehicle wreckingService: Vehicle wrecking
Rico Chaverri
6 years ago
Realy bad service
Francisco Gonzalez
6 years ago
Nice
Anna Morales
5 years ago
Good service