Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
david alcantara
2 months ago
Amazing team, great customer service. I brought in my one tire after hitting a road hazard on the highway near construction.The bays were empty, and the team installed the tire for me. Really appreciated that. Tyler, Adrian, and each member (didn't see their names) are true perfessions of their trade, the standard in this field. Thank you again.
Isaac Lyautey
2 weeks ago
Costco no longer will honor its seasonal tire exchange policy if either tire is not from Costco. I'm okay paying for it like I did in the past, for years, however not performing the change at all has eliminated the need I have for my Costco membership. It was fun while it lasted. .
Ming Qiu
a month ago
My suggestion is don't come here after my experience with this location.Their tire balance machine is not calibrated correctly. For my car shaking issue, I was finally able to prove that it was Costco tire balance issue. After my alignment guy balanced my tires (which he said 3 of the 4 tires are not balanced), I could tell right away that I am feeling the road and not the tire shaking. A week later, my husband was driving my car and he even said, it is much smoother, and it is only bumpy due to the unevenness of the road not the shake of the tires.Here is my story: from my first time change my suburban tires with this location, I always had shaking issues after the tires are about 20-30K used. The first set of tires were explained as too soft for suburban, so before it was even 50K, I went ahead and bought a new set tougher tires that is better fit for the heavier car. By 45K, the car is shaking, and the ride start getting uncomfortable. I went to the dealership to check the shocks, went to my alignment guy to check the shocks, alignment, got the break changed out (yes, I trust him), in between went back to Costco few times to get the tires rebalance and ask them to show me that the tires are balanced on the machine. Costco said it is the alignment or the shock of the car. As you can see, everyone is pointing their finger at someone else, but the car is shaking more and more. Finally, my alignment guy said I will check if the tires are balanced but it will cost you $40, I said go for it. He didn't charge me at the end, but he said 3 of the tires were not balanced. On that day, when I drove my car out of his shop, I could tell it was a much smoother and much better ride and I was feeling the road!!! You don t understand how relieved I was when I could feel the road bumpiness instead of the car shaking.If you are a customer and reading this, learn from me. The time and money I had put into this was not worth it. Their tech doesn't take care of the equipment enough for those machines to be in top condition and able to calibrate tires correctly. The guy dropped the wheel lock in front of me, they lift the tires into the axel while hitting the bar, not putting any care into what they are doing.As my alignment guy told me, when his machine gets calibrated, the calibration guy even said your machine is in very good condition. He takes care of his machine because it is used to on things that directly link to people's safety. How can you trust your machine if it is in bad shape.Costco staff, if you are reading this, please do something about it. Train your team to take care of things that need to stay in top condition to do your job right!!
Bek S
8 months ago
I had issues with my tires on my 2008 & 2017 Volvo whenever I took my car to the dealership, started coming here a couple of years ago and haven t had an issue with the tires since. The staff is very courteous and knowledgeable. Jesus, Tyler, Max, and their manager David (I believe) are incredibly helpful and honest. We only have a Costco membership, because of the good work done at the tire centers.
Michele Henning
6 months ago
I didn't have a costco card but the tire technician helped me and my teenage son by answering our questions and informed us that there is a free air pump. We needed to air a.tire up.
Bricita
2 years ago
MAKE SURE YOU ROTATE ON TIME to keep the warranty of your tire purchase. Otherwise, you're stuck with the bill. Customer service is great, don't wait on a phone call while shopping because the internet service is TERRIBLE there and the call might not go through. Instead, check in to see if your car is ready about 1.5 hrs after checking it in. PS make sure you have an appointment. It goes MUCH faster this way.
Marc Gerhart
2 years ago
Purchased a set of four tires and paid for the warranty protection plan. One of the tires developed a bulge in the side and they would not cover the damage claiming it was caused by hitting a curb stating there was damage the rim next to the bulge. When I picked up the vehicle I checked the rim and there was no significant damage and they conveniently did not photograph their claim. They refused to honor the warranty and I ended up paying for a new tire. The guys working the shop are liars and rip off artists.
Anthony Manelis
2 years ago
I was the FIRST one in line this morning hoping to get my tires rotated. The manager told me it would be a 6 hour wait! It seems they fully book with appointments now leaving no space for walk up members. So much for legendary Costco service. I would give zero stars if I could.
Ray Johnson
3 months ago
Purchase and return car battery went well. Knowledgeable staffl.
Daniel Corona
2 years ago
The most expensive tires in town, they offer no hazard warranty if you get a little bit bigger tires than the manufacturer recommends. 0 stars
Daniel Melgar
2 years ago
Staff are very nice and friendly and are very helpful.my tires were amazing.decent price.would recommend
MP
2 years ago
I bought a car battery here. They don't install them but I didn't need that service anyways.
Jeehyun Dong
3 months ago
They are very slow.
Victor De La Torre
2 years ago
Drove 30 min to this Costco location just to be lied to about tire availability
George Card
a year ago
Went there for flat tire. Fast and found why it was flat.
Lesli C
4 years ago
Good prices
Arnold Family
2 years ago
Always great service!
JJ
2 years ago
Amazing tire shop.