NAPA Auto Parts - Pecos Auto and Truck Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tiffany G
a week ago
Nelson the manager was so helpful and professional he saved my day!!

  Clint Carey
6 days ago
Guys and gals are very helpful one stop shopping

  Lloyd Chappell
a month ago
The people here are excellent in helping to get what you need.

  Cody Aery
7 years ago
Overpriced. But better than driving to the next nearest town. And they know that. Don't recommend coming in on Fridays. Seem to be seriously understaffed.

  Alfonso Mejia
8 months ago
Every now n then, you get the pleasure of meeting great folks. This place stands out.

  Jacob Munoz
a year ago
Coming from another business, when ever I call for parts I IMMEDIATELY get put on hold for 5+ minutes. It's frustrating when they are the only place that has a part. I try not to call here anymore regardless of what they have in stock.UPDATE: Called a second time and was put on hold then hung up on.

  Steven Gaskill
7 months ago
Young fat employee always says it's not in stock, go to the older gentleman they will find it.

  RUN DMC86
8 months ago
Terrible customer service. They aren't interested in helping you out.

  Israel Santos
a year ago
Competitive pricing, quality parts, and great service! Only inconvenience is that many parts have to be ordered, it takes a day or so to have some parts. That has lead me to buy wherever the part is available at the moment.

  Todd Kavanagh
10 months ago
Just like all Napa stores great knowledgeable people, and low prices

  Steve Nash
5 years ago
Great staff. First part didn't work right so he kept trying until he found the one that did. In my experience most places won't do that. If the one the computer shows isn't right they just shrug their shoulders and say sorry we don't have it. Not this place.

  Bobby Allred
3 years ago
Wow stay away from this place. Paid for oil filters I needed immediately. I paid for them 1 minute before they closed and they said they would leave them outside as i was only about 7 minutes away. I show up when there are still employee trucks here and no filters. I go back around the corner to see if the trucks are still here and they are gone. If you aren't going to do something just be honest. I wont ever do business here again.

  David Dennis
6 years ago
Only game in town, rude, lack communication. Indifferent is a good start. For the hundreds of thousands I have spent there I regret every penny. Unfortunately they cannot be wvoidedif you are in the West Texas service industry

  Timothy Neufeld
3 years ago
Avoid the young guy in there. He's got a horrible attitude. Had it not been for him, I would have given 5 stars. The rest of the staff are knowledgeable and helpful.

  riff raff
2 years ago
I went in and stood at the counter for 10 min while the other guy was being waited on , when he left instead of waiting on me they went to some other people . I will never go back

  David Mendoza
6 years ago
Poor phone service they've had me on hold for over an hour and hung and redialed and was put on hold again for another hour. Called again this time got to at least tell him that I was put on hold for 2 hours, didn't say anything just put me on hold again.

  Thomas Haupt
5 years ago
Was busy, waiting line for a counter salesperson but with 7 people working the counter the wait was nothing. Showed a picture of the part I needed, salesman got the part, fast transaction and I was out of there. Kudos!

  Reymundo Valladares
3 years ago
It's ok services but more then often you'll be ignored by the people behind the counter when they clearly see you waiting in line while they are just there

  Simon Merciers
4 years ago
On hold for twenty minutes. Y'all just lost a sale.

  M McN
2 years ago
They don't need your business. They ignore you while you're standing there, obviously before others, completely ignore you. Go somewhere else.

  Roy Beebe
2 years ago
Every time i call to acquire parts im immediately put on hold for an hour without even being checked back on....to me that says you dont care about your customers

  Arturo Barrientos
6 years ago
The service was slow there was a long line and not enough staff . But the parts were good quality and the employees were very knowledgeable

  Lorraine Martin
5 years ago
Waited in line about 20 minutes to get what I needed and when I got to the car I noticed the part was wrong. Went back inside, had to wait in line again, and when I got to the register of the same person that sold me the item, I was told by him that he was closing out and I had to wait for someone else. Had to wait in line again. Will never go in that store again.

  Jose L Flores ,Jr
a year ago
One in pecos had most of my stuff good people

  Edward Guerrero
a year ago
Ok service double check your partsBefore you go

  Thomas Davis
5 years ago
The employees are always working their way through a long line of customers and always get what I need that day or as fast as they can get it.

  Eduardo Rosas
8 months ago
Can't ever get their act together

  Greg Smith
6 years ago
Staff very nice. Good selection. Found what I needed easily.

  Charlie Zamarripa
6 years ago
I like the atmosphere when I go to Napa an get parts for work rudy,an jr,Joe, chava,Louie all the staff are very help full when it comes down to it

  Bobby Williams
11 months ago
Great people that work there