NTB-National Tire & Battery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Leslie Shipp
a week ago
These guys deserve so much more than a 5 star review! I was in town for a wedding and when I was leaving to head back home I noticed my car wasn t driving right. A friend recommended I go by and talk to Mitchell. After explaining what my car was doing and telling him I had an 8 hour drive, they jumped right on it, diagnosed the issue, fixed it, and had me on the road in no time. If I lived closer I would definitely use them for everything!

  MONSIOUR ROMEO
a month ago
NTB of Pearland on Broadway. Ask for my boy Darron. Very informative. Helped with my oil change and was able to get me in & out in 35mins tops. Very knowledgeable technician. Helped me understanding the difference in the oil used for high mileage and less than 100k mileage.

  Louise Diaz
4 days ago
Great service! I was in and out without an appointment. Darron was very professional, took time to explain to me best practice for taking care of my tires and jeep. Would definitely recommend for quality service.

  Charles Maher
a month ago
I d like to say thank you to the staff for getting me taken care of so quickly!I asked the manager, Mitchell, what the best route was for my issue.He gave some suggestions and it was perfect! He was so kind to not just me but to his support team.I will be back hopefully not too soon!

  Terrell Thompson
5 months ago
I was at a different shop and expected some issues (friday work avoidance). Call this location and Jeb was super helpful and told me to come in immediately. Walked in to a greeting and they took my Excursion right away. While waiting, I observed this high level of customer service continue to all customer. Wow. I'll definitely be back. Good service is hard to find nowadays.

  Regina Davis
a month ago
OMGJonathan and his staff was AmazingI came in late upon closing time and they didn't hesitate to assist me . Truly happy with the service they provided with a smile and they stayed passed closing time

  Uvie Bikomo
a month ago
I came in on a random rainy afternoon with low tire pressure. I had no appointment but Henry and Marco were so helpful. They not only diagnosed which of my tires had low air and fixed it, but they also gave me advice on how to help another tire that was deteriorating. They were so nice and sweet. Honestly the best experience I ve had at an auto shop. Will definitely return because of how positive this experience was.

  Rachel Loren
a month ago
Five Star customer service! The new manager is amazing! I know nothing about cars and the staff took time to explain all the work they did every step of the way. I will be coming back for all future work needed on my vehicle!

  Richard Hinojosa
11 months ago
I had such a great experience today! Henry helped me out as soon as I pulled up with getting my car alignment setup. My car is low so I was happy that he was able to accommodate for this and didn't make it an issue. The technician Armando was just as awesome! Did a great job with the full alignment my car needed and had great customer service as well. Will definitely recommend people to this location and will be coming back! You guys rock

  Renee Poche
2 months ago
I stopped by because I was having issues with my front tire. I was greeted as soon as I walked in. Even though I didn't have an appointment, they were able to see my car right away with little wait time. They managed to fix my tire pretty quickly! They also did a quick overview of my car and everything else looked good. Customer service was on point! I will definitely be back! Thanks NTB!

  Rachel Moore
4 days ago
From worst day to good day!Had a blowout on the hwy and had to get towed. I m glad I got it towed to NTB-pearland. We have always love NTB but today the Customer Service from Darron was amazing. I was able to walk in and Darron took good care of me. He was able to confirm my tire sizing and make sure they had my preferred tire in stock. From waiting in the heat to back on road rolling in 30-45 minutes, it can t get any better then that.10 stars to Darren and NTB in my book.

  MARIE POCHE
2 months ago
I needed some work done on my car and my daughter recommended me to come here. Everyone there was very helpful and did the work very quickly. They were also reasonably priced. I would highly recommend this location.

  Evan Galleon
a month ago
Customer service was amazing. I was having issues with my tires and they were able to take care of me. I got in and out quickly. Thank you NTB so much for your help.

  yasmine pena
a month ago
I had a blown tire and had a tow truck come and get me and bring me to this location. Upon arrival the manager spoke to the tow truck driver and told him they now charge customers a $35 tow service fee. Which in all honesty is stupid and I m pretty sure it s illegal. Like why would they charge me a customer for a tow service fee??? If I could give 0 stars I most definitely would!!

  madison Chambliss
a week ago
My experience at NTB was great !! Darron was a huge help he got me in and out quickly with my oil change and made sure everything was good!! 10/10 service!!

  John Pugh
a week ago
Had an amazing experience here! The manager Mitchell took time to explain everything that needed be done and got me back on the road in no time! I will be back for sure!

  Julie Hayes
4 months ago
Was told at another brake place that I needed new rotors and pads on my car. Went to NTB and they said my brakes were fine. Amber was very helpful getting an estimate for shocks and struts. Definitely would recommend

  Tom Wilson
3 months ago
I had a wonderful experience today with Jonathan at the NTB store in the 9000 block of Broadway in Pearland.He was both courteous, efficient, and went the extra mile and helping me when I had two cars at his store.He was so gracious, remembered dealing with my wife, And explained in detail how he d helped her out when I couldn t make the trip in to be with herI knew she was in good hands after my experience and can t recommend him highly enough.Clearly management material.

  Alex Kosanovich
3 months ago
I originally came by for a quick tire pressure check which was summarily completed. A quick check-over of my tires revealed a dire need for replacements - Darron and JT were extremely helpful and quick in getting my car in the bay and worked on. Fair pricing to replace the tires and nothing additional pushed for purchase beyond what was needed. Friendly service not just for me but also others who I saw come in during my wait time.

  maria aponte
a month ago
I had to replace the tires on my car and Darron was very helpful. He provided me great information and advice. I am very grateful for the service!

  Kevin Pham
4 months ago
We visited the store and spoke with Mr. Darron who helped us. He was excellent and had great knowledge about our car service. His customer service skills are great! We will be bringing all of our cars to him for our future needs. 10/10 recommend!

  Sophia Womack
2 months ago
I called yesterday and spoke with Darron.Very good and clear communication about what i needed for my battery change. Correct time and price quotes so I will definitely be going back again!

  Chris G
a month ago
This place is great especially darron his customer service was excellent the supervisor on duty was great I needed a major break job they gave me a good price I was in and out good job to the whole crew at this location.. note I only went there because of a recommendation

  Nikki Johnson
3 weeks ago
I haven t been back to NTB in several years because they made me mad for suggesting services that I didn t need. Of course, this happens a lot to women but I had gone there for several years and felt secure that they would not do that to me. I ended up trying them again for a wheel alignment. My mother still goes to them so I thought I would give it a shot. Especially since they are close and open on weekends!!! Darron was great!!!! Actually all of the staff that helped me were amazing!!! Very helpful and helping me with discounts!!!! Every little discount helps as a teacher!!! I m back!!!

  VAL BALDEZ
3 weeks ago
Great customer service..Darron was so determined to get me in and did not let me leave till he was fighting for prices for me I sure will send family and friends his way and I can feel safe knowing I got some good and reliable tires from them and I will be back again.. Thank you again Darron so much very polite and great wonderful customer service ....

  orion phillips
3 months ago
Johnathan,JT, was very helpful. He made sure everything was done perfect and in a timely manner. Compared to other car services I didn't have to spend as much money for such a wonderful service.

  allison hoge
3 months ago
Heb is great salesperson and store manager is awesome and honest. They give fair pricing and won t charge if service not needed. Good service and highly recommended. Will def be back if need service.

  Bret Glover
2 weeks ago
Outstanding service .took care of me and stayed late to help me out even though they were about to close.I definitely will return here for my tire and battery needs. Bret Glover

  Jennifer Rios
4 months ago
Jonathan is extremely helpful, professional, and polite. This was the most pleasant experience I ve ever had when dealing with car maintenance. Highly recommend this place, and I highly recommend NTB give Jonathan a raise.

  Luh Smoove
3 months ago
Brought my car here because my heater hose popped, ms amber tremendously helped me out by providing a full detailed report of my car ( without asking) and quoted me with a great close out price!! During the service Mr Marco (mechanic) performed a non service fix by fixing the dent in my front bumper, thank you @ this ntb in pearland, great service