Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Leslie Cami Luv
6 months ago
I don't recommend this shop if you need excellent and complete work done to your vehicle. I will use this as a metaphor: If you get surgery to fix one thing and the doctor breaks your arm while in surgery, then says your arm was already like that and laughs or shrugs their shoulders, it would be very questionable. These kind of malpractices happen, lawsuits follow and doctors lose their license, etc. All businesses have the same obligation to a consumer if they are promoting a service. I was rear ended in a car accident in August, aside from my injury this shop has been a complete stressor. The repairs were supposed to be to my trunk and rear bumper. I dropped off my car 08/29 and Omar was the tech that assisted me with the process. We walked the car, I spoke to him and let him know my trunk was no longer closing, my left signal light was having issues and asked to replace the bumper because of the damage. I also asked if I could get quoted on 2 separate repairs I was thinking about for the future. The car was due to be complete on 09/08. The entire time my car was at the shop I did not call, I trusted the shop and the process. To my surprise I received a text that my car was ready on 09/06. I was happy got out of work early to pick up my car. When I picked up my car, it looked different but I drove off with it. The same afternoon I realized it was not done, there was a 1 inch gap between the trunk and the bumper, my trunk is still not closing right, my rear camera was obstructed by a light that was not placed were it was supposed to be and the seal around the trunk was damaged(not caused by the accident but someone working on the car). I called, spoke to Daniel and while I was telling him about the damage to the seal, he says they have to see it to decide if they would fix it, I let him know it wasn't like that and they would need to fix it and he starts laughing uncontrollably. I had to ask 3 times: what was funny? We finished talking and agreed to get it fixed. I gave him 1-2 days to make arrangements to set a date to get it fixed. He called me and everything was set to be fixed in 1 day. I took the day off, they got me in a rental, it was not done when I called at the end of the day. They said the vendor that paints or wraps cars was not available. By this time I run out of patience, I call the regional manager, Colleen Murphy. I speak to her. They work on the car, Omar stays until 6 for me to get my car, when I pick it up there's damage to my cars dashboard blue/greenish particles are coming out of the ac, it smelled weird and the dashboard some how now has a 2-3 inch circular white patch that is bubbled up. I immediately show it to Omar, he takes a picture and asks if the car was like that before I dropped it off. The answer is, no! I call Colleen, she promises to take a look and get it fixed. I call her back to set up a drop off time...no answer since Friday 09/22. Believe me when I say, this is the last place I want to keep touching my car but if they cause damage I do believe they have to be responsible for the repairs. The damage to my dashboard is getting larger.

  Mark Barajas
a month ago
Customer service is on point here. The person that helped me out was amazing. Would love to work with him and only him again. The reason for 3 stars is because I had to come back and get my car redone. For what was paid I would have expected better. Like I said Customer service was amazing. That is actually what saved the review from a 1 Star

  alexandra rivera
a week ago
So glad I took my vehicle to them. Daniel took great care of me. Very polite and quick service. Good prices

  Ken Cooper
2 weeks ago
Hope you never need a paint and body shop but in the event you do, Caliber Collision in Pasadena is the place to go. Alec, my estimator is very knowledgeable as are all of the personnel I encountered. Excellent repair work with no return necessary.

  Jeremy Gilson
3 months ago
Very professional and polite work environment. Everyone was very helpful and answered all of my questions. This is a first time for me to visit a collision center for any vehicle they went step by step and made sure I understood what they were going to do to fix my car. Overall an excellent experience

  Kingtrix Fernandes
5 years ago
Customer service is on point here. The person that helped me out was amazing. Would love to work with him and only him again. The reason for 3 stars is because I had to come back and get my car redone. For what was paid I would have expected better. Like I said Customer service was amazing. That is actually what saved the review from a 1 Star.

  Ruben Aguirre
2 months ago
I was told a part was coming in. Then it turned out the part was damaged. They said, "we either install the damaged part, or you can come pick up your vehicle and take somewhere else". When I said if they could find another I was told "there are none available, this one is it". I agreed to install damaged part. Then I receive phone call that the part is damaged in other places and unable to install and they will order another one. First, i thought there were no more available, now magically one appeared? I said, ok I will wait for the other part. After almost a week, they said the new part had arrived, but also damaged. They were ordering another one. Guess what, the part arrived again and it was also damaged. A fourth time they said they were ordering part and when it got there it was damaged again. Here is the funny part, when i said let me see it they said they had already returned it (this is when they called me to tell me they had just received it). I really do not know what delivery company will take damaged parts back without having to ship them back. Usually they deliver, and you have to return another time. Well, I do not believe anything they were telling me by now. Needless to say, I had to claim a total loss because of this small part. By then, a full month had gone by and I was out of rental days from my insurance and I had to pay out of pocket for rental until I found another car.

  BRITO SANTIAGO
7 months ago
HORRIBLE EXPERIENCE ..I hope that this opinion can help future clients of this place, it is not about hate but about a poorly done and unprofessional job, I trusted that they would do a good job for me but it is not like that, my disappointment was so great that I sold my 4runner for the imperfections that they left behind, they broke a piece of the interior and they were not responsible when I was sure that it was not broken it is very sad how people like daniel (store manager) and alexandra end up with the name of this company with lies and a terrible job, I made a claim to my auto insurance that covered the entire car and they charged for it and even so they did not cover many scratches they charged my auto insurance 7,500 dollars for simple scratches without any breaks plus 500 dollars that I had to pay a deductible for a total of 8,000 dollars for a horrible job without any professionalism and here are the photos that prove it, I hope this review helps youService: Painting

  Jesse
2 months ago
Vehicle was done before the expected completion date. Had some minor issues with some of the work that was done on the vehicle. Took the vehicle back and they made everything right and fixed the issues.Thank you Jennifer for the help in making things right.

  James Walsh
3 weeks ago
The people that work at this location were professional and pleasant to speak with, they did excellent work, if you need repairs I would highly recommend this location to bring your car to them.

  Marcus McAnally
a month ago
Admittedly, I m a bad driver. I just picked up my truck and it looks fantastic. I ve used these guys three times in the last few years and every time they take care of me. Ask for Fabi she s the bomb!

  Amarilis Rivera
4 months ago
This shop is Amazing I loved I received updates every week about my vehicle and the repairs done. Alex is great she keep in touch with we all the time and answer all my questions.

  Rebecca Paredes
a month ago
Stopped by for an estimate and the team was able to guide me on the proper steps to create a claim with my insurance and helped in getting my vehicle repaired

  Anthony Gtz
a month ago
Great place and everyone there was friendly and great customer service this place won t disappoint and your vehicle will be in great hands mine came out perfect and fast

  Brett Kelly
a month ago
A+++I couldn t be happier with the work they did on my truck and the staff was very helpful and quick to answer any questions or update me on the progress.

  Carolina Reyes
a month ago
Spoke with Daniel and he provided great customer service. Very professional and answered all of my questions with clear knowledge. Would recommend to friends and family.

  Elektra Avila
a month ago
I had a great experience with caliber collision The staff was friendly and knowledgeable. Answered all the questions I had. Highly recommend.

  Edwin Bernabe Co
6 months ago
Highly recommend Caliber for your Auto repair needs. Staff is very friendly & knowledgeable. Ask for Omar, he kept us posted & updated throughout the repair process. Estimated time promise was 9/29 but got our vehicle back 9/18 IMPRESSIVE. Only took 2 weeks to get the Avalon back on the road.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Saiyanwarrior killer
a month ago
Brought my car in to do some body work and the work and quality done was impeccable, really can t say enough how great the customer service is and how good the work was

  Margaret Palco
4 weeks ago
The staff is very cordial and attentive. The work was done in a speedy expedited way. They did a great job.

  Andrea Soria
7 months ago
After my car being hit by a tree trunk during a tornado I was desperate in finding a place to repair it. My friend recommended me Caliber Collision. Best customer experience! They were so thorough and communicated everything to me. I want to thank Jennifer for treating me with kindness at the front desk. Also Andrew, Alexandra and Omar for a great customer service. They even had my car ready in no time. I appreciate you all!Services: Painting, Body & Trim

  Stephanie Cortez
7 months ago
I took my car into Caliber for a repair due to being rear ended . They were able to provide me with the necessary information of how long it would take & what needed to be done. I was kept up to date on the repairs through phone calls & texts. My car was ready faster than expected and they also cleaned it which was greatly appreciated! My car looks great!Services: Painting, Body & Trim

  Maria Torres
7 months ago
Omar kept me up to date on my vehicle and my car was ready 3 days earlier than expected! Daniel was also very kind when I couldn t get my rental he offered me the shuttle service and I was able to get everything done on time. Great service at caliber in pasadena

  Tana Lawrence
11 months ago
Omar kept me up to date on my vehicle collision repair and my car was ready ONE WEEK EARLY! Great job Caliber!Services: Steering & suspension repair, Painting, Body & TrimServices: Steering & suspension repair, Painting, Body & Trim

  C Cuellar
11 months ago
Excellent customer service and repair. My vehicle was ready before the date they gave me. Alex was awesome, explained everything very well and answered any questions and concerns I had during the estimate process and drop off of my vehicle. It was great being kept updated so often with the status of my vehicle s repair. Vehicle repair looks great. I would recommend this shop.Services: Painting, Body & Trim

  Charlotte Hutcherson
8 months ago
Friendly Professional Compassionate Care. They know what they re doing, you don t get the around the bush treatment. They use quality products. They keep you informed about the process of the stages of your vehicle by calling you at least twice a week. THANK YOU FOR TAKING SUCH GOOD CARE OF MY VEHICLE

  Michelle Estrada
a month ago
I am so happy that my truck was fixed in a timely matter. Thank you to all the team for the help they provided.

  Aura Benton
7 months ago
They did incredibly well with my truck after a hit and run fender bender while I was working at my job. I had terrible customer service with my insurance agent but Caliber was fantastic with me. Every concern that I had, they made me feel at ease. I have a recent year truck and it still looks like it did when I bought it new.

  Robert Guzman
a month ago
One of my friend Daniel referred me here and the process was smooth my truck was fixed back brand new and on the road again

  Debra Capps
3 months ago
Highly recommend Caliber for your repair needs. Excellent communication, professionalism and attention to detail. Great job.