Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Anthony Walls
3 weeks ago
I went in to get my rear brakes changed and after they checked my brakes they said I needed a new bracket as well. I was fine with that. What they didn't tell me was that they didn't have that bracket and it had to be brought to them.so after being there 2 hours I asked what was taking so long and that's when I was informed about them not having the part. I got there at 9 am mind you had meetings scheduled for after 1 pm. The lack of communication cost me money ( around 500 dollars for having to reschedule things with such short notice) has I been informed that I needed to wait for that I would have been able to let my clients know and not broken my contract. I didn't get to leave there until 4 hours after I brought my car in. If it wasn't for the mechanic that's also a manager it would be 1 star.
aja hackett
a month ago
I have been to this particular location twice and I never have a problem. The customer service is always quick kind and thorough. They have never tried to upsell me anything and gives me best and worst case scenarios. I ve never had to wait a very long time however, I also go before 11 AM so I can t attest to how the afternoons are, I ve experienced different staff each time I come, so I m prone to believe that this is just a great location overall.
Christina Pisciella
3 months ago
The workers at this location are super friendly they get the job done quick I will most Def bring my car back here for more wheel alignments
High Tide
2 years ago
I've been coming here for a while to get my alignments done. They're always professional with the information and specs of my vehicle. Never get the one time alignment ( if you can afford it) always get life time you won't be disappointed. We all know how terrible the streets are, so alignments very important these days. If you get your car aligned twice in a year, you already paid for life time alignments it's worth the money. Update****They no longer offer life time alignments, but if you already have it they will continue to honor it.
Christy Noyola
3 months ago
Went for a full synthetic oil change, a few days later my car started leaking oil. I took it back and they changed everything all over even a plug at no charge. They are so nice and understandable.Thank you Brake Check!
LaDonna Alcantara
3 months ago
Customer service was great, but brakes started squealing almost immediately, getting pads replaced. Had them replaced again for an additional fee and probably continued. Unfortunately I will not go back. However like I said staff was nice.
Leslie Porter
4 months ago
The staff checked my brakes, physically showed me the issue and gave me options. I didn't feel pressured or talked down to. They also didn't try to up sell services to me. Trust is important. I will definitely return to this location again.
Gloria Arriazola
3 months ago
They were great very friendly and I didn t have to wait too long and they tell you if you have anything else wrong with your car I recommend Brake Check to anyone that needs service to their cars not very expensive either and I liked that the way things are right now with the cost of living so high I will be going back
George Cansino
5 months ago
Took my wife s car in today cause her brakes were grinding so awful. Replaced both front and back brake pads with a lifetime warranty, the front rotors, and the work that was put in was a very fair price. They also let me know that the vehicle was in need of other issues and I ll definitely be back so they can take care of that as well.Services: Brakes, Brake service & repair
gigi johnson
2 months ago
Thomas was great and the team that was on shift were some all . I appreciate everything you guys have done for me and my mistake that I made on my little hoopty. God bless the Pasadena Tx team.
Susie Garcia
2 months ago
We were satisfied with the service, we were showed and explained all the work my car needed. Our wait wasn t long .
L P
a month ago
Quick service. Kudos to The guy working the vehicle and checking you out. He needs help up front so he can focus on the cars
Maria Z
2 months ago
They are very informative and don't try to sell me something I don't need. Very helpful, wonderful customer service. Didn't have to wait too long.
Tino Han
2 months ago
Great customer service, quick turn around time ,very clean location, great employees highly recommend this branch for all kinds of car needs
awrence Van Wright
a month ago
These guys were great straight to the point. They saw the problem and jumped right on it. I highly recommend these guys if u have any car or truck issues .
Amber Scott
a month ago
Only thing I would say is to make sure they wash their hands before proceeding to enter a clean car, but other than that great customer service experience.
Enedelia Allen
2 months ago
OMG! I want to thank the Brake Check Crew for making my visit for an oil change so pleasant!! I will tell my friends how amnest this crew
Ubaldo Palacios
2 weeks ago
Great service and quick timing definitely recommended all Guys did a perfect job
Hosey Johnson
5 days ago
Great job good service and a lovely friendly smile thanks!!!
D.W.F ASSOCIATE
11 months ago
I made appointment & was on time. They greeted me with my name, ask me what my car was doing. And take my keys ever so nice and did the job. When job down. They show me the before and after on my wheel alignment. The man also gave me a choice on 1 year or 3 year options.Service: Wheel alignmentService: Wheel alignment
Melissa Buie
6 months ago
I left my car at 2pm bc he said it would be 2 hours. He came to scoop me bc i walked home which was probably not protocol but i needed my car and couldn't leave it. I paid 1500 for rotors and pads. I feel like the job was rushed my abs light is on and it already took me several months to bring it in bc i don't get off till 530 working on the north side im never able to get to a place that is 5 min from home. SO this is very nerve racking and frustrating to have a break issue when i just wanted to get rid of the squeaking. mind you its a 2500 every time i let someone touch it other than GMC another light comes on other than the original issue. The three stars is for the inconvenienced pick up. (HE didn't have to).
Owen Reeves
6 months ago
I was out of town and my trucks shocks were half off on a Sunday. The guys really went the extra mile to help me get back on the road home. There was no other shop open that could help me. I was and still am very grateful.
Fran Tech
2 months ago
They are always friendly and went the extra mile today. They never try to upsell me on things that I don't need which many of their competitors do.
Don Cartez
a year ago
Horrible place of Bussiness! Do not come to this company for anything you will regret it! They will have you pay for stuff they not even doing to your car! Horrible manager, slow long wait for anything. Overall the worst place I ve ever been to!Services: Wheel alignment, Brakes, Brake service & repair, Oil changeServices: Wheel alignment, Brakes, Brake service & repair, Oil change
Christopher Wiggin
a month ago
The personnel there were awesome and very helpful as well as professional
Stephen Hufford
4 months ago
FINAL UPDATE: After being told by Brake Check that I had a bent strut and should get both replaced on the front end for over $450 a piece. I took to 2 different mechanic shops whom both said that there were not any bent struts and that all I needed was a new front tire. Brake Check wanted to charge me $900 for a $150 problem. Crazy.UPDATE #1: I was just called by their corporate customer service and when I attempted to explain my issue, the rep became defensive and didn't seem like he wanted to understand my problem. I am not seeking a refund or any free services, but more wanted to inform the that they might want to inspect the vehicle prior to any services to make sure the service being performed was necessary at all. So instead, they just lost a customer.To be fair, they had been really good to work with prior to these last 2 instances. Oh well!original post:I ve always had really good experiences here but the last 2 times, it s been very different. New staff isn t as helpful or friendly. I took my car in for pulling to the left and an alignment service was performed that after inspection really wasn t going to resolve anything. A little disappointing.
Gerardo Zuniga
4 months ago
4.9 finished before they told me, service was great, explained well. Prices were shown with what was included.
Julio Hernandez
a month ago
The guy was very knowledgeable and showed me exactly what was wrong with my brakes and rotors.
Michelle Schmidt
10 months ago
I needed my brakes changed so I used another Brake Check to inspect my car. They were able to give me all the answers I needed to make the decision to have my brakes done. They referred us to this Brake Check & couldn't have been happier. We were greeted & were kept up to date on what was being done. This experience was very pleasing & will be return customers. Thank you to both Brake Checks for honest, good customer service & prices.Service: Brakes
David Perez
7 months ago
Went in to get an alignment on my truck, toe was corrected. Staff was friendly and eager to provide the best service. I would recommend getting your vehicle service here, professional work at a great price Services: Steering & suspension repair, Wheel alignmentServices: Steering & suspension repair, Wheel alignment