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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Bobby Swien
11 months ago
John was simply amazing. This all happened over the course of 22 hours on a Friday night-Saturday night. The night before we got my car to him, I had a radiator leak due to a thermostat being stuck at the closed position. The car quickly overheated, so I pulled over and shut it off. Long story short, we then had the car towed down to Beaumont and awaited the following morning to get the car in the shop. Well, Saturdays are not good days to have a mechanical emergency with a vehicle. John was there to help though. We had the car towed over to him right around noon. He immediately identified the issues and what was needed to fix them. He even drove us to autozone and made sure we got the right parts and that they would be delivered that day so we could get back on the road. After waiting for the parts to come in, a new radiator, new thermostat, and all new coolant was installed. He tested and checked the car to make sure everything worked as it should. He was a man of his word and saved us in a time of crisis by not having to wait until the following week to get the car fixed. We were back on the road and very relieved. John had excellent customer service, and amazing knowledge and care when it came to my car. He went above and beyond and I would recommend him to anyone. He is very caring, dedicated, and is an amazing person to work with. Please go see him if you have any automobile or vehicle issues! 1000/10Services: Auto water leak repair, General repairs & maintenance, Engine repair
Taylor McCoy
11 months ago
John was extremely knowledgeable and did an awesome job on my boyfriends car! His prices are unbeatable and the quality of work is outstanding. We were having a bit of an emergency and he was able to get us in on a Saturday, when most shops were closed. He was literally a life saver and a genuinely caring and nice person. I highly recommend this shop and will definitely be using him again in the future!Services: General repairs & maintenance, Auto engine diagnostic, Engine repair
Fancy TexaN
a year ago
Our Ford F-150 was giving us issues with the 4x4 part of the truck. John quickly diagnosed it in less than 3 hours and next day he was ordering part with our total for the part and labor. Stuck with the price even though he probably had to put more hours into it. He communicated well with us and took the time to explain things and even show us pictures. Definitely better priced and very reliable and honest. Definitely would use him again.
T Green
9 months ago
My significant other and I was traveling from Texas to Louisiana on July 4th and developed low tire pressure in one of our tires.. Most places were closed or didn't service regular vehicles.. My guy had given up and said we'd just keep stopping as needed to put air in the tire. I went back on google and found the number for brother John. I called and although he was closing he said that we could come there.. He was extremely kind, very hospitable and overall a nice guy. If you're ever in the area and need assistance, give him a call. and if you're hungry hit up Alice's hot dog house1712 Strickland DrOrange, TX
Sheryl Rowe
5 months ago
John does everything possible to get the job done. He went above and beyond to get the necessary part and made sure I was on the road home to my family. Highly recommend.
Mitchel Bourge
5 months ago
Complaint DetailsOn June 26 2023 I gave John at Brother Johns Automotive $1550 cash which was half of a $3100 quote to replace bad engine in 2002 Chevrolet Trailblazer with a LKQ low mileage engine.Vin number was sent to John for an accurate order and supposedly engine was ordered.Was told by John that the order would take 7-10 days for shipping.After 2 weeks engine arrived supposedly to wrong shop in Pt.Arthur .John told me LKQ would pick up and deliver but they supposedly took engine back to Houston warehouse.After another week of me thinking they would deliver to John he tells me he has to go to Houston to pick up engine.After engine Sat in Johns shop another 3 days he tells me it's wrong engine and has to send back to LKQ for swap.Amother 2 weeks later engine arrives at Johns shop and I'd say inside.This it is all around the first of August by now.After going by several times to see why my vehicle is still just sitting in Johns yard and not inside being worked on after seeing him work on other vehicles he finally moved trailblazer inside shop week after Labor Day..A few weeks later I go by to check on vehicle after numerous calls and John receptionist telling us he is under hood he is in shop working on another vehicle and I ask him what's the problem with working on mine and he says everything taken loose to remove old engine except fir exhaust bolts he is waiting on a friend to bring by a cutting torch to remove exhaust bolts with.I leave. By now it's October and on October 18 I text him and ask him to please tell me old engine is out and new engine about to go in.His reply is yes it is but to quit coming up there and calling,he would let me know when ready.On October 25 I went up to Brother Johns Automotive and opened the hood of trailblazer after seeing new engine still on crate next to vehicle and saw that not a single bolt had ever been touched and no work at all had been done to vehicle.I asked for the last time when was he going to work on trailblazer and he couldn't give me a straight answer.So on October 26 I went and got trailblazer and what I had thought was a low mileage LKQ engine.After getting vehicle to my house and having another mechanic look at truck and engine he assures me this is not a LKQ engine and most likely a bad junk.yard engine.There is oil.underneath engine and a hole in exhaust manifold.I have made numerous attempts to Contact John about this but no response to calls or texts.Desired Outcome/SettlementDesired Settlement: Refund None ProvidedFrom the Consumer on Wednesday, November 1, 2023Just wanted to add that when I asked John for a receipt from LKQ Auto Parts he claimed they never sent him one but find this hard to believe.Was told by L KK Q rep that when an engine is shipped out it's has a Shipping label attached to shipping crate or pallet and a label on engine describing the product.Jihn claims got nothing.I had another mechanic look at motor and said most likely came out of a salvage yard did to the damage and oil residue on outside of engine..I hope to save someone else the same wrong doing from this company.You have a response now .I know for a fact this engine did not come from LKQ like you said it would with a warranty.Still no excuse for having my truck for 4 months and not touching a single bolt on it.Ive called and texted you numerous times and you have just ignored the problem hoping it would go away but I assure you it won't be.You need to make this right.
Garrison Kelley
10 months ago
Quoted me 2 to 3 days on a head gasket job at $2000 asked for half up front and held my truck for over 2 months didn't finish the job and couldn't provide reciepts from the machineshop that he supposedly had the heads turned and die checked at. In the end told me my truck was out of gas and that I could come and get it without paying the other half of the $2000 it was a horrible experience 1 out of 10 would not recommend. Found out from another mechanic that the timing is off. Meaning he didn't want to take the time to get it right. Ended up losing 1500$ altogether towing fees and the 1000 up front. Still ended up with a broken truck. He pulled a sling blade. "ain't got no gas in it"Service: Engine repair
Jinxx The Pok�mon (Miranda)
a year ago
Replaced my celica s power steering reservoir! No longer leaking!!!
Jorge Mondragon
11 months ago
Very respectful n honest tells you how it is fixed my problem easily will be coming back soon
Leslie Martin
a year ago
Works in a timely manner and for a great price. Coming back to get more work done soonService: Engine repairService: Engine repair
Laurie Maxfield
a year ago
He has taken really great care of my car.Services: Auto battery replacement, General repairs & maintenance, Auto engine diagnostic, Engine repair, Transmission repair, Auto maintenanceServices: Auto battery replacement, General repairs & maintenance, Auto engine diagnostic, Engine repair, Transmission repair, Auto maintenance
Jeffrey King
a year ago
Fixed my windows in one afternoon