Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Shelljo Whatever
8 months ago
They are operating illegally they charge you a fee to get belongings from your vehicle. I have began the process of a lawsuit against them everyone that gets charged a fee should also file a lawsuit them claiming the bank charges the fee is an outright lie & they thought they could use that loophole & it's getting themselves in alot of trouble because I'm not the one to screw over. They have to show proof the bank is charging it & they have to show proof that the bank received that $50 fee they can't do either one so I can't wait to go to court
Kim Jones
6 months ago
Dealing with them is quite a process. Everything is locked up tighter than Ft Knox -- including the people who are supposed to be the support staff. Not much support!!!!!
Rey Lozano
a year ago
Lady with the broken hand. Was Very Rude and unprofessional! Took an hour to receive vehicle and on top of that personal property was stolen from inside my vehicle. If one can avoid using their services please do so .
Amanda Cernich
8 months ago
Read the previous reviews and honestly was worried about my property left in truck,BUT WAS ABLE TO COLLECT ALL MY BELONGINGS, great service friendly staff.
Chelsee Imler
2 years ago
I know someone who works here and he works his tail off I just hope that the drivers they have are allocated enough sleep because when they set foot in that tow truck it can be dangerous. I do like that they are under surveillance to protect them and others.
Jeannie Llanez
a year ago
These people not only broke my door but took some of my money that was in the car. So yes you all stole from me
George Lara
3 years ago
Was scheduled to be picked up by this Mickey Mouse company using my Progressive road side assistance. Got a confirmation at 645pm. Company never showed up. Tried calling them as did Progressive with no response. Would not recommend this company to anyone. Crazy how a company can stay open.
Stephanie Santos
6 years ago
This is the worse place of business. They towed my car on Friday morning we paid to get the car back that morning but the business wouldn't let us pick up the car til the following Tuesday. They stole money out of our car that was hiden so that means they decided to help their selfs to go through my car. They broke the front bumper. The lady in the front working looks like she was on drugs, that place is not professional at all. If I could I would give them neg stars
Steven Denbow
4 years ago
We are a transport company and Cindy Sanchez in the office is very professional to deal with. She has great communication skills and great customer service. Everyone at the Odessa, TX location are very professional. Great experience every time we come.
Fred Gonglach
4 years ago
So our car was towed by WTAR Thursday night/Friday morning and after we took care of our paperwork to pick it up we were told we had to arrive by 2:45 as they go home by 3pm, we arrived and then was told the car was blocked and had to wait , we waited 1.5 hrs almost well turns out it was not blocked that was a lie they were trying to figure out how to reconnect the 4x4 they had disconnected apparently and did not know how to properly do it, we were told IT SHOULD BE OK !!!!!! HUH .. then after getting it home we discover first major dirt/mud foot prints all over the car, and the passenger door panel was damaged as well. This company is not professional nor honest and we will be contacting Chrysler monday about the Jeep grand Cherokee you towed.
Regina Holmes
3 years ago
The people are very nice. A young man named Mark had a heart of gold u dont come across those kind anymore God Bless You all and may he cover you while you work in that dangerous job.
Misty Gill
4 years ago
Sat and watched a tow truck driver drag my car squalling in reverse from the back bumper not in nuetral. Even if i wanted my car back now its totally trashed under suspension is trashed and probably transmission also. Zero respect for others property at all.They repoed my car and caused so much damaged it isnt worth recovering it.
Betsy Ramirez
4 years ago
When they took my car they scratched it real bad on both sides, then they pulled out important documents and personal items from my car. Their only responsibility was to tow the car notgetting into it!
Jason Riffe
3 years ago
Longest wait time i have ever experienced and wrecker drive is more concerned with things happening in personal life. not professional do not recommend. (Lubbock location)
Jasmine Nicole
a year ago
All I have to say is i wasted a hour of my life waiting for something they didn't have of mine after they said they did. Don't waste your time here.
383 S10
4 years ago
Everyone here is very professional, not to mention really helpful. Cindy at the front desk is always willing to go the extra mile for the transports and anyone else that walks in there.
Aimee benavides
6 years ago
They only work by apopiments but yet when you get there on time for your appoiment you still gotta sit and wait for 1 hour because they were not prepared to see you ... as stupid as that sounds ...
Paula Valenzuela
5 years ago
Worse place ever they steal anything valuable you have in your vehicle, I guess they really need the money and things that bad
Deborah Moss
2 years ago
Very polite and well mannered young man I was very impressed with my service
Thomas Albert
5 years ago
They are nothing but a bunch of extortionist they repo your car then make u pay to get your stuff back
Proteus Solutions
7 years ago
If you aren't a bank don't bother. If you don't know where it is, these guys are worthless. In other words, they don't do anything but charge banks to call people. They don't locate, they don't tow, they don't....not really sure what they do.
Ana Reyes
4 years ago
They Broke My Handle Then Claimed It Was Broken Already... Refused To Pay To Get Fixed.
Whitney Thomas
a year ago
Worst service I have ever encountered.
Adrian Villalpando
a year ago
even if you have an appointment you have to wait a long time
Ashley Mata
8 months ago
Very unprofessional customer service
Alfonso Palma
a year ago
Good friendly service / helpful
Adrian Madrid
3 years ago
Very good services and very professional people
Cali drive service
5 years ago
Where is this located in odessa txWhere is the yard?
Gary Boyd
4 years ago
You don't want to have to go there
Spider
7 months ago
Nice place