Lithia Toyota of Odessa Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bill Owoh
7 months ago
Shelby Parker is one of the best service representatives l have ever encountered. He is highly experienced and qualified. He treats the customer with utmost love and respect. He has the best personality, reputation and brightens your day. He looks for the customer in the lobby and walk the customer to the car. He explains and listens to the customer's needs and desires. Great and wonderful guy who deserves the best Toyota can offer.

  David Furlow
7 months ago
Service department never answers phone. Does not return phone calls. However if you ask for sales Someone always picks up the phone.Poor Customer Service.Service: General repairs & maintenance

  Ariana Baylon
2 years ago
Jacob and dez were great helpful and super nice. They helped us get into the truck we really wanted. It was a joy and good experience over all. Unlike other times I ve gone where they re too pushy. I didn t feel no pressure at the time of making our purchase. Plus they were very friendly and had a good talk.

  Kimberly Thompkins
a year ago
Slow has ever and my tech Natalie was super slow, in speech, just all around. She was talking to me stop mid sentence for like 20 seconds . What's wrong with yall. They are NOT respectors of time at all. You want your customers to respect your time when its time for yall to close, right? Natalie told a customer they closed at a time which was wrong. I was there for 2 hours before my car was even looked at, and I went for a oil change never has it taken that long for a oil change. Do Better Toyota!! You pay all this money for commercials and then slack with your employees .

  Sylvester Chatman
2 years ago
Lithia Toyota of Odessa has one of the best service departments in the car business. I brought in the vehicle for water damage for the underbody. As a customer, it is difficult to trust service departments for major car dealers however I can trust this dealership with my Prius wholeheartedly. Tom Madewell is a five-star employee who was very professional through the whole process working with my insurance claim representative. His personability and communication was much appreciated. Customer service excellence will be given to you at this place.Service: Body & Trim

  Lisa Barker
a year ago
Great service as always but wow. Was told my battery had some errosion & such. No way could I afford what y'all were gonna charge. Wow Toyota, dang!!!!

  Ike Iampossible
a year ago
Great service. Technicians are knowledgeable. Sales people always friendly. Reasonable price for repairs

  Sarah
a year ago
Appreciated their kindness and professionalism even though Saturday is a crazy busy day

  JSimmons 85
8 months ago
Their customer service is highly lacking

  RICHARD ACOSTA
a year ago
Jackie in service department was nice

  Father Love
a year ago
They had a very poor service

  jonathan bermudez
3 years ago
Horrible, never even answered the phone!

  G. White
2 years ago
Honest people that are willing to work with you.

  Mary Stout
2 years ago
Personnel friendly and courteous.

  jim hughson
2 years ago
The Best

  Jesus Sanchez
3 months ago
Terrible service 5 hours for an oil change P�simo servicio 5 horas para un cambio de aceite