Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Callendar Kids
10 months ago
I am so impressed with this shop!! I brought my Lincoln Corsair in Monday and they called me Friday letting me know the car was ready. When I picked it up, it was beautiful, like I never messed it up. The unique color was matched perfectly!! They even detailed it very nicely on the inside!! The ladies up front were nothing less than sweet and kind! Everything was fast and quick! I encourage people to use this company as I will again in the future!
Melissa Siwy
8 months ago
I took my 2023 Ford Bronco Sport in, a month after I got it we had a hail storm. We had a few hiccups, the inside was pretty rough when I got it back and the trim was loose it was very dirty, remember this is a brand new car, the windshield was making a noise when I drove down the road and was loose, the windshield wipers weren t reconnected and the fluid was empty. I called Colby and he had me bring it back in, they fixed all the problems and got it detailed and compensated me for my trouble. About 10 days later I took it through a car wash and water started leaking in through the roof. I have now taken my car back 3 times. I will say that overall they went above and beyond to fix the situation and make sure I was completely satisfied and the body work was absolutely perfect but the entire experience was just really inconvenient and frustrating.Services: Painting, Body & Trim
Mirion Martinez
2 weeks ago
Mr Henry is so wonderful and helpful i love his energy - thank you Dugan s for taking care of my baby i appreciate everything you did for me in a timely manner - definitely recommend you guys
Amanda Lott
a month ago
Emailed my estimate to them late December early January per the owner so that "all of the parts would be ordered and ready". Dropped my Yukon off the 28th or 29th of January and here it is the 19th of March and my truck still isn't ready!!
lindsay lara
2 years ago
Colby @ Dugans saved my truck! They did such a great job with what we were needing with no hassle at all. My vehicle was smashed very badly in the front. Now you Cannot even tell it ever was wrecked. Thank you everybody who worked on my vehicle. You guys do great work! Services: Steering & suspension repair, Painting, Body & Trim, WeldingServices: Steering & suspension repair, Painting, Body & Trim, Welding
Anthony Najera
10 months ago
Worst experience ever. They had the car 3mths then told us they were done. We noticed the airbag lights were on. Come to find out, they forgot to fix the airbag module. The reason we were there is a front-end accident. After going 5 times, they finally got the right part and told us it would be fixed in 1 day. After that day, they tell us they need another day. Omg!!! The whole process took about 6 months. Never again!!!
Glenn Mata
2 months ago
Great work. Truck looks like new. Management went far and above what I was expecting. Thanks Colby.
Rodolfo Rodolfo
3 months ago
We left our car there a week ago, for a painting. Difficulty to be in contact with them, we worry for the moment. We are waiting to see what and how it will go....
Rodney Sands
4 months ago
I have used several times and have always been happy with their service.
Sadie Westfall
3 years ago
I had an amazing experience with Dugan s Body Shop!!! The guys were friendly and very professional. I dropped off my car in the morning and I was able to pick it up that same afternoon before they closed. I could not be more impressed with the work done. They not only fixed my car, but they offered to give it a great cleaning! The whole experience was a smooth transition and I couldn t be more thankful. You will be highly recommended. Excellent work guys!
juan perez
a year ago
Awesome work. I always trust Dugan's to do repairs on my vehicles. Colby did a great job of making the claim process go smoothly and my truck looks brand new.
Aleida Reyes
a year ago
This place is by far one of the worst body shop's I ve went to ever. I was patient for 6 months for parts to come in and I understand that they have no control over it but they have no communication with their customers and I was always having to get updates and excuses were always, oh I was just about to call you . Not only that but when I went to go pick up my car and mind you I went about 3x to keep fixing parts because car was not inspected before handing it back to customer. Who doesn t inspect their work before handing it out! Pure LAZINESS AND LACK CARING FOR ACTUAL CUSTOMER SERVICE! One time I went to go pick it up they just handed me the keys and told me it s ready I went to go look at the repairs and parts were broken and missing. I went back in to ask about it because I was not told that they still weren t done and part were missing. I m still waiting till this day for parts to my car and called to get a refund for parts because another body shop told me they can order them and fix it! But was told that I might be able to get a refund I might not because it was courtesy of the body shop replacing it when the part was broken in the first place. STILL WAITING FOR A CALL SINCE MONDAY MORNING IT IS NOW FRIDAY !!!!! Will never recommend this shop. Specifically Carlos! Do better! I would give this shop 0 stars but I at least have to give them 1.
Zachariah Vaughn
3 years ago
I wish I could leave a solid review on this page, however, that is not the case. Dugans has the potential to be a solid business, but dropped the ball several times with my vehicle and has caused several issues on my end.Dugans had my truck for over a month, which would not have been an issue had they simply communicated the correct turnaround time to me. In fact, the shop did the opposite. They gave me inaccurate completion dates more than once which led me to plan for pick-up multiple times only to find out my truck was incomplete. I live in a town several hours away and chose Dugans specifically due to their solid reviews and customer service I experienced before I left me vehicle with them. Currently, I am still working with the shop to resolve a few remaining issues. They are extremely nice to deal with and have been nothing but polite. Hopefully they will do the right thing and I can update this review stating the they acted with integrity and worked to correct the wrongs and inconveniences caused to me.It is important to understand that I do not leave poor reviews and I feel a bit like a soiled brat doing so. I understand things happen in business and that is a part of it. However, this is a bit more frustrating as there have been several points throughout this experience where the shop could have redeemed themselves. Lets hope for the best.Service: Body & Trim
Stacey R
a year ago
Dugans has been my go to body shop since 2008. Colby and Brian have always taken great care of me. Getting me in and out with no issues. Their body shop team does an excellent job. I highly recommend them!Services: Painting, Body & TrimServices: Painting, Body & Trim
Austin Awbrey
6 months ago
Terrible shop. Wouldn't waste you time here. Took forever on my truck while is fully insured. Charged my insurance a full repair and barely did 50% of the repairs. Will never waste my time or money here. I'll pay out of pocket if need be.
amber martinez
a year ago
I have used Dugan's body shop twice already for car repairs. Both times I received great service and great quality of work! Car was in and out within 2 weeks. I would definitely recommend Dugan's body shop!Services: Steering & suspension repair, Painting, Body & TrimServices: Steering & suspension repair, Painting, Body & Trim
Julie Coulston
2 years ago
They did an amazing job and I will def recommend Dugan s to others!! Great customer service always very friendly and ready to help. I met the owner and he really comes across as a genuinely good dude. My car looks brand new and I couldn t be happier Services: Steering & suspension repair, Painting, Electrical, Auto engine diagnostic, Body & Trim, Brakes, BatteryServices: Steering & suspension repair, Painting, Electrical, Auto engine diagnostic, Body & Trim, Brakes, Battery
Brianna Stewart
11 months ago
They always do a great job on any car I have taken them. Service is great and very friendly.
Trent Sellers
3 years ago
Great services, very easy to work with. They handled my claim and insurance for me with no hassle. Will definitely use them again in the future, by far the best mom and pop body shop around, locally owned.Services: Painting, Body & TrimServices: Painting, Body & Trim
Amberly Valdez
4 years ago
They took my car in the same day I called them, they were very professional, the secretaries were very nice and always informative when I called in to ask about my vehicle update. They did a good job, I will definitely be returning for any future jobs. I highly recommend.
Rosario Flotte
2 years ago
I want to recommend Dugan s Body Shop!! They are professional and at the same time so courteous!! I was so nervous dealing with my car repairs , but once i was there they make you feel welcomed and very helpful!! They repaired all my hail damage and made my car look like new again !! Thanks to the employees at Dugans Body Shop!!!!Service: Body & TrimService: Body & Trim
Maritsa Mccane
3 years ago
I highly recommend Dugans! They went above and beyond to make sure our vehicle was to our satisfaction...I don t typically leave good reviews as I am very picky and only get on to leave a review if I am not satisfied, but this time I will make an exception. We received our vehicle on time, were notified on all progress & they were attentive with all my concerns, and even took the time to call a week after pickup to ensure there were no issues after a weeks use!!Service: Body & Trim
Christopher Duke
a year ago
I've never had bad work done at this shop. Bonus my local insurance uses them primarily as well. I would definitely recommend!
Justin Towee
3 years ago
I am very well pleased with the customer service!!! Colby & the team are very professional, and great at what they do. I highly recommend to bring your vehicle here for any paint jobs or body work. I am a forever customer. Thanks ColbyServices: Painting, Body & TrimServices: Painting, Body & Trim
st7 cengo
10 months ago
Very nice. Excellent location to go to. All professional staff. If you need a body shop this is The Body Shop to go to. Recommend a 100%.
Jeffrey Kennedy
3 years ago
I had a very hard time trying to find a decent body shop in Odessa so I came by Dugan s body shop hoping to find someone to help me and who cares about getting my truck fixed and coby in a heart beet was explaining my options and he took care of me and my truck he got me in ASAP and got my truck fixed better then I coulda ever imagined!! Excellent service and very professional I know who I will come back to for anything body related!!
P Levario
a year ago
Long time customer here . Will never go anywhere else!! They always give you the best customer service and the details in repairs is exceptional! Office staff is a pleasure to work with!! Highly recommended!!!
Abigail Schiwart
3 years ago
I've used this shop for many years and they are definitely the best around. My car looks brand new. They exceed my expectations every time! Customer for life!Service: Body & TrimService: Body & Trim
Julia Wilkison
4 years ago
Dropped my car off for body work on September 23rd...they told me 2 weeks. Called on October 2nd, was told it has been taken apart insurance adjuster came out should be done soon (which was a lie my insurance company never once heard from the company). Called on October 8th. Was told we have been trying to call you we can't work on your car (They never called me not once). Apparently they got new owners I'm not sure why that means they can't work on my car but apparently, that's what it means. So I tell them ok I'm on the way to pick it up. They call back 10 minutes later saying I can't pick it up because it's in pieces and not drivable. Now, I have been in a rental car for 2 weeks and I'm going to have to pay for it to go to another shop and for the rental car while it's fixed all because this body shop didn't do the work they promised nor did they call to tell me. Turns out they lied to me, again as well, when my husband picked up the vehicle, the person he spoke to told him everyone on staff walked out. While I do understand these things happen, there's a reason all of the staff walked out. So unprofessional find any other place literally this place is trash! They also put over 100 miles on my car while it was in the shop.
Desirey Montoya
5 years ago
It s been 9 days & they still haven t made much progress on my car. It was minimal damage to the bumper & trunk. They never gave me updates I have to call just to get a broad comment of it s still in the shop .... No time estimates or anything so no telling when I ever get my car back.