Sam's Club Tire & Battery

Reviews

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  Arcade Geek (ArcadeGeek)
4 years ago
I have to preface my review by saying that I ordered tires online for delivery and installation at this Sam's Club. So, I did not get to personally experience the pleasure of buying in the store which sounds like a nightmare. There are 4 or 5 bays at this Sam's Club, however, when I was there on a Tuesday at 5:00PM there were only TWO people working. Keep in mind, there were TWO people tasked with manning the installations of tires *and* covering the service desk which is inside (not outside.)I can't blame the technicians, this is solely at the feet of the general manager of the store for not properly staffing the Tire & Battery department.My 3 stars are for the price of the tires (the price was great and unbeatable by any other tire place in town.) The minus 2 stars is for the lack of staffing. I was told the install would be 60-90 minutes. I was there 2 1/2 hours!! I was the ONLY vehicle in the shop for tires at the time.This goes back to the general manager and their inability to properly staff the Tire center. While I was there waiting for 2 1/2 hours I saw at least 3 separate instances where people came to the tire counter to (I'm assuming) buy tires that simple gave up and left because there was no one there to man the service desk.Back to the positive, the installer who's name was Juan if I remember, was very helpful, very friendly and got the job done. Granted, I think Juan was new, and, as a result, it took 2 1/2 hours to install 4 tires, but, I put that on the store management for not having more people working the Tire department.Would I buy tires from Sam's Club again? Absolutely. Would I have them installed at the North Richland Hills Sam's Club? Probably not.

  Sencilla Belleza
4 years ago
If I could put a zero I would. The service here is beyond pathetic. David the head technician is absolutely pathetic and doesn't want to work and their customer service is the worst and there is no one there at the counter to attend. Waited here over two hours and finally they did not even fix my problem. These guys are absolutely a joke I ended up having to go to discount tire to get my stuff fixed even though you are supposed to get free balances and rotations as long as you buy your tires from Sam s. Never doing business here again. Stay away!

  Ernesto Ramos
a year ago
Lost my wallet and had a picture of my card on my phone...well the manager said no ...maybe she needs people skills class update or something.never going back here.

  Jimbo Lesjak
a year ago
Great prices and employees to assist you for your tire needs

  Sarah A
4 years ago
They are great here, always ready to check my tires when the light comes on.