Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Ryan Smith
4 months ago
Took two months to get my truck back. Poor communication from my rep and I had to push extremely hard to get the repair done, between talking to my insurance company and receiving incorrect information from the shop. Also, The adhesive from where they had the plastic taped is still on the roof of my truck and because it was stored out in the elements(door couldn t close), there is a smell to it on the inside now from likely moisture damage.
Marti Batson
2 months ago
We were referred to Caliber after a tree fell on our truck. Caliber kept us apprised of each and every step involved in the repair process. We were provided a repair quote in writing and any changes were updated immediately. The vehicle was ready early and the repairs made make it look like brand new. We were very impressed with the staff at Caliber as well. They were very friendly and we were treated with respect and very much like our business was important to them. And a shout out to Larry, our service rep. He did an excellent job keeping us informed and advising us of all repairs made and also letting us know that if we had any questions or if we were unsatisfied in any way after leaving with the vehicle, we should let him know and they would get us back in and address our issues immediately.
Stephanie M Teran
2 months ago
I cannot recommend Caliber Collision enough. My car is in the best shape it's ever been, repairs were done so quickly, and my car was returned to me extremely clean. While I'm hoping not to need amy repairs anytime soon, if ever I need it, I'll return here. Josh especially was accommodating and helpful beyond measure. Highly recommend!
Jason Powers
5 months ago
Every aspect of our business with Caliber exceeded expectations. The people were friendly at drop off and pick up, they worked well with our insurance, their date of completion estimate at drop off was very reasonable, but they ultimately completed the work WELL ahead of their initial promise. Best of all for me was the communication. I received almost daily updates by text message on where my vehicle was in the process and what was next. Truly an "above and beyond" experience, but I get the sense that this brand of excellence is "business as usual" at Caliber!
Nicholas Kobeski
4 months ago
Caliber collision blew my expectations out of the water. Had to go in for repair from hitting a deer and from start to finish, everyone there was extremely helpful, nice and informative. I was notified daily with the status of my vehicle. I can not express enough how nice everyone was during a frustrating time. I never once felt like they were trying to pull a fast one. I would highly recommend caliber New Braunfels to anyone needing vehicle repair.
Anne Parkhurst
2 months ago
The customer service that we received was very good. They kept us up to date on the progress of the repair work to our vehicle. We actually received our vehicle back before the estimated time.
Tim Burkard
a week ago
Quality repair in half the originally estimated time. Five stars well deserved!
Alyssa Edwards
4 months ago
I had a great experience at Caliber Collision! They were quick, efficient and kept me updated the entire time. If I ever need work on a vehicle I will definitely return.
Larry Gilbert
3 months ago
Great service, quality repair - like it never even happened! Customer service was great. Was kept informed. Larry Byar was very helpful and informative. I like that they have a good business process for their workflow and they work the process well.
Serge K
5 months ago
Trey was great!!! Caliber was able to fix all the problems that came up with my truck during the repair after my accident. I do recommend them because they stand behind their work.Had a problem come up after the repair was complete and Trey with the Caliber team went above and beyond to resolve the issue!!!
Edna Reeves
6 months ago
I had an accident that ultimately damaged 2 vehicles, both repaired at the New Braunfels location. They did an outstanding job in repairing both cars, covering every detail in returning them in great condition. Their team is very professional, customer focused, and knowledgeable in delivering within budget and on schedule. They offer a warranty period on their work which brings me great peace of mind going forward. I highly recommend using Caliber Collision to anyone needing repair work!Services: Painting, Body & Trim
Maira Kessler
4 months ago
I would recommend this place. Very professional and fast. Got my vehicle back a week early than expected. Satisfied customer.
Moses Johnson Jr.
5 months ago
Caliber Collision provided great service and a great product. Just wish they would have wash the vehicle prior to me picking it up. Still a great company and experience.
clarence crawford
a month ago
My truck was in and out great at what they do even if they had to wait for parts they were quick to get me back to work
Robin Fox
3 months ago
Easy to work with, communication was great, and after they completed my repairs, you couldn't even tell my car had been damaged!
Parker Mayland
2 years ago
I took my car to this location back in February after a nasty accident to the passenger side. Due to staff problems my car was moved to San Antonio (410 and Stemmons Rd) and after looking closer- parts were missing, paint job wasn't right, and door wasn't closing all the way. This quickly turned into a complete nightmare and felt as if it would never be right after the accident. I took it back to this location (NB on 46) and Amanda really made everything right. She was informative, respectful and thorough and took care of me through this nightmare of a job. In the end thanks to this awesome team my car came back to me looking brand new after the botched job done by a different location.Services: Painting, Body & Trim
Aaron Meeker
a month ago
Repair was good and staff was great. Vehicle finished quicker than expected.
cameron edelen
7 months ago
I called a day before i went there with my truck and asked if they will work on a lifted tacoma with insurance claim. I went there for my inspection and they told me they dont work on lifted vehicles or check the suspension for other issues since i hade a complete wheel stud failure. I was told the othere day by one of there inspectors that they will check the whole suspension and the other wheel bearing that was now squeaking but when i took it to them for the inspection that they wont check anything on the suspension. I do not recommend them for anything. If u want a great place that checks everything, go to bluebonnet collision by solms rd in new braunfels texas.
Alan Holloway
2 days ago
Overall great service and experience. Communication throughout the repair process.
Pam Stewart
7 months ago
This location of Caliber Collision does outstanding work with precision! I was sooo pleased with the service and quick turnaround of repairs for my vehicle! I would highly recommend them and would use them again if needed!Services: Exhaust, Painting, Body & TrimServices: Exhaust, Painting, Body & Trim
Katie McIlroy
11 months ago
My car was in an accident right before I moved across the country. The repair took a very long time due to no fault of their own but Logan kept me up to date and informed throughout the whole process. Everyone I interacted with was extremely pleasant and they made this process more bearable.Services: Steering & suspension repair, Painting, Auto engine diagnostic, Body & TrimServices: Steering & suspension repair, Painting, Auto engine diagnostic, Body & Trim
AMANDA ONTIVEROS
8 months ago
First time using caliber collision and they did an excellent job! Kept me informed throughout the repair process and answered all my questions! Customer service was excellent!Service: Body & TrimService: Body & Trim
Edalia Miranda
a year ago
I been leaving in New Braunfels for more than 20 yrs., and I had experience unfortunately several accidents my self or family members, this time I had a hit an round, and I found this Collision Center driving by and OMG! I recommend them 100% and more, this is the BEST Collision I ever been! Excellent Service, Customer service, Communication, and WORK! I'm so glad I found them, they had my vehicle fixed Super FAST!! Best of all!! I'm super satisfied over all! Thank you guys!!!Services: Painting, Body & Trim
Joel Capizzi
a year ago
Absolutely the best collision shop I've ever done business with. Fast, courteous, professional and they even coordinated with my rental car agency. I didn't have to do a thing. Plus they text me regularly and keep me up to date with their progress and their workmanship and painting makes our car look brand newServices: Painting, Body & TrimServices: Painting, Body & Trim
Cindy Barrera
a year ago
DO NOT TAKE YOUR VEHICLE TO THIS ESTABLISHMENT !!!! My vehicle has been there for almost a month, all I needed was a window, windshield replacement and paint work on the drivers door. After about a week I started having concerns as to why it was taking so long. After multiple excuses, the window replacement was warped; we broke your car latch and need to order a replacement; the latch replacement didn t fix the issue; it may be a sensor; we re waiting for a third party to look at it; we may need to send it to the dealership. It s one excuse after another. Then Zack the manager has the audacity to say it was a previous issue, I ve never had any issues with my car doors. Not only are they unprofessional, they need to hold themselves accountable!!! Worse ongoing experience ever, take your vehicle anywhere else!!!!!!! I m still waiting for regional to call me. Services: Painting, Body & Trim
molly sack
a year ago
They were great and my car came back looking amazing. Zach and Kaitlyn were polite, knowledgeable and communicated the whole time my vehicle was with them. I never once watched wondered what was going on, and they finished 6 days ahead of schedule! They were also super helpful in answering some of my questions and very easy to get ahold of the one timei needed to contact them.Services: Painting, Body & Trim
Ruth Stewts
a year ago
I was informed of the date my vehicle would be available with in 48 hrs of leaving it for repairs also was informed when it was ready for paint. Kaitlin and Zack were professional and amazing to work with. Definitely would recommend the shop on 46.Services: Painting, Body & TrimServices: Painting, Body & Trim
Janet Mack
a year ago
They had to order wheels from the manufacturer and kept me informed daily. The suspension, alignment along with a window lift had to be replaced or done. Great work and quickly completed.Services: Steering & suspension repair, Body & TrimServices: Steering & suspension repair, Body & Trim
Kestla John
2 months ago
Amazing customer service and very professional! I am very impressed and highly recommend!
Kim Persyn
a year ago
Lindsey and Kaitlyn were amazing to work with. There was full communication thru each step. I never felt out of the loop do things and they were able to get my car in and out in a timely manner! Ten outta ten, would highly recommend!Service: Body & TrimService: Body & Trim