Philpott Toyota Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Abdul Kader
8 months ago
My experience at the service center was quite disappointing. I arrived in the morning, and despite not having an appointment, they assured me that an engine oil change would take 1 hour. However, I ended up waiting for 2 and half hours. When I ask her about the delay, she replied You haven't appointments scheduled that's why it's taking too long to get the service done. It would have been more professional if she had informed me about potential delays in advance. But good part is the coffee was wonderful.

  John & Sherry Ballard
a week ago
Been doing business with Philpott for several years. Service is always easy to schedule and they are always ready for me when I arrive. This visit was no different. They performed the service timely and kept me informed on progress, as I waited, instead of dropping off. I would recommend Philpott's service to anyone.

  Wayne Stinson
a week ago
I have been a customer of Philphott Toyota for over 30 years. In the last 5 years the service department has been declining in customer service. I tried to talk to the manager but he did not want to listen. I think it has reach an all time low. When I drove up there was only one service writer available. Although I had an appointment, it was over an hour before they took my car into the shop. I was watching the service writers as others drove up. They looked at each other to see who drew the short straw to write up the next customer. I may check with the new dealer in Beaumont, to see if he can provide better service. I only drove to Philphott for the great service, this seems to be over.Ok, another 5,000 mile service visit. Initially this visit was better. The service writer came right out and was very friendly.Back to the previous visit. When I got home I got a text message from the service writer and a phone call that they had missed a recall and wanted me to return. Since the round trip is a hour I told them next time.Back to this visit. I ask the service writer to include the recall. She looked and could not find it. She stated she was new and she would notify the mechanic to include the recall. I said that would be great.While waiting I saw the previous service writer and ask her to look for recall. She found it and said she would have it added to the visit, I said great.After a 45 minutes I got a notification from cashier that my car was ready. I said great, finally a timely visit, and I didn t have an appointment. The cashier started reading to me what they had done. I said what about the recall. She said it was not on the list. Well there went the timely visit. An hour later, my car was ready. The entire time my car was in the shop for recall a mechanic was sitting at the desk of a service writer.What do you think?

  Robert Griggs
2 weeks ago
Philpott Toyota does good work, their employees are polite and professional. They offer convenient shuttle service back and forth. They make it easy and simple when my automobile needs service or repair

  Daniel Bonells
3 days ago
5,000 miles scheduled maintenance on grand Highlander hybrid. Perfect! Wait on site was barely 20 minutes. In this time I was able to sit on a table and do some work on my laptop. Didn t know my car has a recall for 2nd key and they noticed and took care. Definitely a great experience.Update at 10k service, as good as last time. Didn t make appointment though, so I took 2 hours. They give me the 2nd key (which I forgot). In the meantime worked on my laptop using their guest WiFi.

  Kat Fairchilds
a month ago
Love taking my Toyota Tundra here for any service required. Everyone is always welcoming and ready to help with any services needed. Great communication and always fast service

  T. D.
a week ago
Customer Service is on point! Very friendly, keeps you updated frequently. AND took a test drive while I waited for my vehicle to be serviced.

  Vada Neal
a month ago
Brittany is always so professional. She explains everything in detail; clear and concise. She makes the visit pleasant and I m never stressed when dealing with her.

  Zach E
a month ago
Be very careful if you bring your vehicle to Phillpot Toyota for routine maintenance! I brought my truck in for its 75k service, and they left my engine air filter out of my truck! Had I not immediately stopped by a parts store to buy a new air filter, I wouldn't have noticed the missing filter and could've burned up my motor. Be sure to check your vehicles carefully after a Phillpot service!

  Jeff Butler
2 months ago
I Brought my Tacoma for service at Philpot Toyota, and I am very impressed with the Service and Kindness I received there . I was in and out before I knew it . I will Continue to Bring my Business to them . The Advisor was Great keeping informed and was very knowledgeable about the services I needed !!! Thank You Philpot s !!!!

  john finley
a week ago
This was the very best experience I have ever had at car dealer. It was fantastic.

  Stephan Malick
a month ago
Timely service! Apryl was easy to work with and kept me informed me of work to be done and for my approval. Really appreciate everyone s work.

  Caitie Krieger
a month ago
Exceptional customer service from the time I pulled up to the service department until the time I left.Highly recommend this location at Philpott in Nederland.Thank you!

  Laura Dunn
2 months ago
Scheduled an oil change and it took over 2 hours. Was told that the mechanics want come to work. This is too long and they should have an express oil change like other dealerships do.

  Sandra Winstead
4 months ago
My appointment with Philpott Toyota was disappointing. Normally in and out, less than one hour for same service. Took over 2 hours! My husband isn't well and I very badly needed to get out, sooner.

  Vickie Linthicum
4 months ago
Very friendly service and my car is ready is no time. They always go over what's recommended for service.

  John Overland
5 months ago
Service department was very unsatisfactory with my repair request. Seemed not to want to service my car. Only interested in making me wait a long time. No estimate for costs for one and a half hours. Never going back there.

  Karim Assaf
9 months ago
Arrived 5 minutes before the scheduled time. had to wait for 15 minutes in 100 deg heat (in the shade) with no help offered. Went inside and got someone to help. Oil change and tire rotation was going to take 1-1.5 hrs. I waited for 1.5 hours and went to check on my car and it was still outside, and I was told it was next in line. I had to cancel the appointment and get my car because I had other things to do. I still don't understand the value of a reservation if I had to wait for hours because they are busy. Previous experiences were much better. gave a two star for good facility amenities, friendly staff, and past experience.

  Melinda Mclaughlin
a month ago
Everyone was friendly, pleasant, and helpful. And I mean everyone...from custodial service to Bill collection!!

  Cheryl Richard
2 months ago
I had an appointment for 9am. Waited 3 hours for an oil change and tire rotation. No stars.

  mike leach
4 months ago
False advertising. The coupon I had showed $10 for a synthetic oil change, not $10 OFF! I was incorrectly & unfairly charged $75. When I complained to the Service person, she said just shrugged me off.

  David Brymer
6 months ago
Brittany was on point, very efficient and made my service appointment so easy. This is where I have my Toyota vehicles serviced and recommend based on the professional service.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  Lawrence Daranda
3 months ago
KEEP DOING WHAT YOU all are doing, great professional, service and at a 2024 fair price Sincerly LAWRENCE LEWIS DARANDA A HAPPY PHILPOTT TOYOTA CUSTOMER

  Roben Vallar
a year ago
Tracy is wonderful. I love it when she is on duty. Brittany is great as well. So in short, the management here exhibits true excellence.The staff is friendly, professional and this place doesn't price gouge or take advantage of people like most auto places do. So, I like that.I normally hate going to the dealership service for car maintenance, but I like coming to Philpott. They take care of me, so I really can't complain. Thanks guys!Services: Tire rotations, Auto maintenance

  Kurt Quebedeaux
3 months ago
Yall screwed up everything and made me wait for 3 weeks and still had to bring my Lexus to another service center. NEVER AGAIN WILL I BRING MY BUSINESS TO YOU.

  Carolyn Castillo
3 weeks ago
Every one was really nice kept me informed on my service

  Cuong Bui
4 months ago
I liked that they sent me a text for recmmmended services and I could decline or approve it immediately from my phone.

  Karen Martinez
2 months ago
The service rep who checked me in was great! Quick turnaround.

  Angela Spark
7 months ago
They ruined my tire. They put a patch that didn't hold and said oh well sometimes it works and sometimes it don't. They wanted to air it up and send me on my way risking a blow out. They are not tire people at all. I asked about a new tire but they didn't have it in stock. I told them put the spare on I'm outta here.Service: Auto tire replacementService: Auto tire replacement

  Larry Neff
8 months ago
I made an appointment to have our Avalon serviced. I arrived shortly before the scheduled appointment and the service technician arranged for the assigned work to be completed and for transportation home as well as back to your facility later in the day. All requested work was completed and everything appears to be "top notch".Service: Auto maintenanceService: Auto maintenance