Quality RV Sales & Service Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Peter F. Purcell
a month ago
The crew at Quality do a great job at a great price. These guys are my go to for questions, equipment/supply purchases and repairs I can t do my self.

  Jane Gossett
3 years ago
Quality RV had the exact unit we wanted with all the upgrades already installed. The interior was the color we wanted. And the price, well they came in $1000's under the larger dealers in Dallas, Houston and Ft. Worth. The larger dealers were $4000-6000 higher and that did not include the cost of the upgrades we wanted.We spoke with John on the phone as we were traveling to see this unit (3 hours from our home). When we arrived, he showed us the unit and took his time with us without any pressure. He answered all of our questions and was very friendly. We put down our deposit and returned a few days later for our walk through.Josh helped us with our walk through. He was very nice, took his time to show us everything (this is our first RV) and he even took the time to assist with installing the distribution hitch that we purchased elsewhere.We cannot say enough about all the staff at Quality RV. We are very satisfied with the friendly care they extended to us. If we ever need repairs, maintenance, parts or have questions we have complete confidence that John and his staff will get us back up and going with the same exceptional service!Thanks again Quality RV for helping us!

  Jon Schillings
3 years ago
I bought a new 5th wheel camper from Quality. They required me to wait 2 days before picking it up so they could pull it in their shop to make sure everything worked properly. Then, I was required to schedule an orientation that would take 2 hours to show me how to use everything in the camper. Unfortunately, my orientation was done by a guy from their shop that knew as much about the camper as I did. A month later, I took my new camper to Sam Rayburn for our first camping trip only to find that not everything worked in the camper (the most significant being the refrigerator is suppose to automatically switch from electric to propane when you lose electricity, but didn't because of air in the lines). I called Quality to let them know about the issues & see if they could send someone to fix them, but they couldn't (or wouldn't) send anyone. Instead, they told me to bring it in. I explained to them that I was camping for 14 days and had spent a couple of hours setting up our camping spot, but they either didn't care or understand my frustration/situation. Instead, I was told not to worry because I had plenty of time to bring it in for repairs (because I had a 1 year full warranty on the camper). We finished our camping trip on a Sunay, but Quality is not open on Sunday's (couldn't drop it off for repairs). I live 35 miles from Quality so it's not a simple task to run it back by there. Oddly enough, a couple of months later I was having lunch with a friend of mine. He took a phone call that I could hear. It was Quality sending a service tech to repair his RV in Center (which happened to be about 2 miles from my RV). I quickly called to see if the tech could repair mine also, but he couldn't (I'm not sure why). I continued to try and schedule a trip to take the camper to Quality, but our schedules didn't align. About 13 months after purchasing my camper I was able to align our schedules and get the repairs made. You can imagine my dismay when I was charged over $300 for the repairs. I called Quality to ask why I was charged and was told the camper was out of warranty. I explained that they repaired the items that were from my original purchase and I had continued to work with them to try and get them repaired in a timely fashion. They admitted they recalled our numerous conversations and attempts. I was told that the camper came from the factory with the defects and it cost Quality to make the repairs. So, instead of Quality making the repairs at no cost to me, they instead charged me to repair factory defects to a camper I purchased from Quality in good faith. What was the point of me waiting for 2 days while they "made sure everything worked" when they obviously didn't? I could go on with more, but you get the point. It's sad because the people at Quality are nice, but are oblivious to what I consider to be good customer service. I have friends that have done business with Quality and had a good experience, but mine was not. I hope this post helps Quality improve their customer service/business model.

  John Goodwin
4 years ago
These guys are awesome. I had a warranty concern and called them. They got the ball rolling right away. Jesse ordered the new part right away and Matt and Anthony showed up with smiles on their faces and a genuine eagerness to perform a quality repair. John went out of his way to help make the whole process a piece of cake. I would definitely recommend Quality RV not only for their vast selection of products but for their customer friendly way of doing business and their positive and helpful attitude. They've got my business from now on!

  Sean Lehan
a year ago
Professional customer service, I thought that was gone in this country, Best price in the whole U.S. We drove from Washington to Texas to pick our trailer up and still saved thousands from purchasing in Washington state. Thank you again for treating us so well.. We will have years of fun with it.

  Lindsey Browning
5 years ago
I have bought many things over the years but these guys made this one of my best/easiest transactions. I am from Florida and wanted a specific make and model of camper. I looked on the internet and found that Quality RV had the one I was looking for. I called and spoke to John. We came up with a fair price. I told him I was driving from Florida so he made sure the camper was inspected and ready the day before I got there and filled my propain tank and my fresh water tank and made sure battery was fully charged. We completed the paper work and off I went. Dry camped half way to Florida with shower and all with no problems. can t say enough about the quality of care and the understanding they had of my transaction needs. Great place and great people!!! I hope I see them again one day.

  Derek Williams
3 years ago
Had some upgrades and repairs done on my fifth wheel almost a year ago. They are holding up very well. Jesse was very helpful in communicating and keeping me up to date along the way. Will be using them for any other needs in the future.

  David McFadden
5 years ago
Stopped by to look at new fifth wheels. They sent out a technician who was very nice but couldn't answer a single question we had. Went inside to visit with staff and they couldn't stop looking at their computers or taking phone calls while we were standing there. They had a cash customer standing there wanting to look a luxury fifth wheels and it was if they didn't even care we were there! We went up the street and purchased from someone else.

  Steve Johnsen
7 years ago
Jesse was up front and very helpful figured out the problem and ordered the parts. Joshua did the installation in a timely manner. Hope I never have to go back but if I break down again I hope I can find people this good. Thanks for the great service. Steve & Diane

  Paul Scott
5 years ago
Couldn't be happier! Went in to look at a specific trailer and walked away with a better trailer for the same money as another dealership. Great service and priced right. Had extras put on and recieved great time frame. They even hauled my other camper to my house for a reasonable price. Thank you

  Wayne Stadtmiller
9 years ago
We were traveling on 59 headed to Little Rock Ar. We broke a spring hanger on the rear axle of our fifth wheel trailer. They put our unit right in the bay and made repairs for us to get back on the road short down time. They even suggested we purchase a Mor/ride wet bolt system. Did that the hangers are 1/2 in thick steal instead of factory 1/4" and you can grease them. Would fully recommend this shop

  Joey Watson
8 years ago
Showed up ,Lana, she took me around and showed me different TT that were around my budget. I appreciated that she didn't try and force anything, even left me alone so that I could get a feel for each TT. I would defiantly recommend going to see these guys.

  Ira Hale
8 years ago
I HAVE BEEN DEALING WITH QUALITY RV, BOB AND DAVID FOR OVER 15 YEARS, GREAT COMPANY, GREAT BUNCH OF GUYS. THEY DO THE VERY BEST WORK AND AT FAIR,HONEST PRICES. THEY CAN FIX ANYTHING. I KEEP A BUNCH OF THEIR BUSINESS CARS IN MY COACH AND PASS THEM OUT TO MY FRIENDS THAT NEED GOOD SERVICE

  Charles Louvier
3 years ago
I'm about to get my tank filed and it's not only over an hour and a half past the time that they close but in this time of crazy weather theses guy's Kalven and John still have had the most outstanding service!!! Thanks guys!

  Susan Wilburn
7 years ago
Had problems while on the road coming from the panhandle . Quality RV was a wonderful help, and so friendly. Would definitely recommend them and their service to anyone looking or needing help with their Motor home or Recreational Vehicle.

  Ghee the crafty Grandma
a year ago
Very helpful getting a solution to my electronic problem. Didn't have exactly what I needed but made it work.

  Terrance Morse
5 years ago
Went in for propane and got fast service and polite staff.

  sue mak
5 years ago
Friendly, fair price, professional service.

  Darrell Wells
6 years ago
Got what I needed nice people

  Allen Dyer
5 years ago
Great place and great people

  tate brock
6 years ago
Great

  Michael Teer
6 years ago
Great selection