Mike Perry Motor Company

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Barbara and Paul Jensen
3 months ago
We needed a new car battery for our Jeep Compass. Service at Mike Perry Auto was top notch. No waiting, clean office area, and very friendly, professional staff.

  Vanessa Svehla
5 years ago
My favorite dealership/ repair shop to come to. My family has been coming here since 1968. My dad worked here as a mechanic.I buy my vehicle here every time.Knowledgeable, courteous, timely. Helps you above and beyond. Thank you for all your kindness. It is like family. Sort of like visiting my dad.

  Lynn Patterson
a year ago
I did not purchase my Jeep here, but I use their service department when needed. If you are in need of assistance when your Dodge, Jeep, or Chrysler product this is a good place to go.Make sure to get there before 07:30 and ask for Tony or Troy.

  Heather Hite
a year ago
My sister got a car from Ray and I m SOOOO happy to say I did too. The process was so easy and I truly trust his judgment on used cars. I m so happy that I came from Austin to get this beauty THANK YOU SO MUCH

  Eric Middlebrook
4 months ago
Unless you have a 850 credit score or 10k to put down, you mean nothing to these people . I had to call everytime to get a awnser. They never called me back not one time to let me know how the application was going.

  Tim Motes
8 months ago
Would have given a zero if I could. This is a good reminder to all consumers to check the reviews first. I dropped off my truck at 730 this morning like I was directed. Called SIX hours later to get a status and was informed that they would not be able to look at it today. When I stated that it had been there six hours he said "I've had cars here six days". Read the other MANY terrible reviews. This service department is garbage.

  Shane Wells
a year ago
I've had issues with this shop for a while.My first instance when I took a vehicle in for fluids and tire rotation since the front tires had wear and the rears still had a lot of tread. Front tires are supposed to be moved back and rear tires crossed and moved forward. I got the vehicle back with the front tires still work and rear tires with lots of tread.Second issue was most recent when I brought in a vehicle for vibration and AC blowing hot. They replaced a rim and filled my AC with R134a.I still had a vibration at higher speeds so I returned. They balanced all tires and kicked it back. Vibration is still there, and now the AC is hot again. I was told they could not find a leak. The invoice does not mention use or charge of due and I suspect they just filled it, charged me and kicked it back.I'm not sure of the incompetence a dealership should have in diagnosing a failed AC system. Part of it feels like they don't want to tear into the dash to replace an evaporator. Just tell me next time so I don't waste my time. I use my vehicle for work and getting a rental is almost impossible and very time consuming.I've brought this up to my fleet network and they have flagged the shop.

  Cassandra Heiden
6 years ago
I came from Austin just to get a great deal on a used 2017 SUV!The experience was fast and painless. I decided I didn't want to get another car in a big city and deal with land sharks and finance manager b.s. ! So happy with my purchase and glad that I made the drive to get a vehicle here!-CassandraATX

  Chill Will
11 months ago
I went there to purchase a vehicle with cash/credit combo (only because it was Saturday and DCU didn't have enough cash on hand) and was told they "prefer customers who finance". The car was way worse looking than the pictures they posted online and they didn't want to budge on the price. They even wanted to change extra to put it on my a part of my full cash car purchase on my credit card (which was not an issue when I bought my wife's brand new Honda in Tyler). The salesman did not even try to solve the problems and even put extra problems in the way of my purchase

  Natalie Smith
a year ago
After three months of looking for an affordable vehicle and a dealership that would not take advantage of a first-time female buyer, this dealership went above and beyond for me. Riley Perry and Nathan were the most I spoke to and never once did they make me feel like a burden by my questions. There was also an incident to where I had to get a new spare donut due to the one that came with the vehicle did not originally go with it, they repaired the spare and paid for my towing. 10/10 recommend this dealership to anyone. Thankful, Thankful, Thankful!

  paul hughes
7 months ago
It's a small town dealership, so there selection was small. The salesman never even told us his name. Last but not least, they were overpriced...

  Todd Powell
2 years ago
Service manager Tony what a lifesaver. I m out of town working at a local hospital unable to repair my truck because it s still under warranty I already have a suspicion of what the problem is the starter because I ve had problems before. Customer service was above and beyond. The most professional service I ve had in a long time so helpful they even gave me a ride 10 miles out of town to the RV resort where I was staying. Above and beyond! I really appreciate this business I recommend this business to each and every person. he understood my situation that I didn t have a vehicle and enterprise rental car was unable to help me and my time of need. So he worked hard to try to get my vehicle to the top of the line. Man I appreciate this help God bless thank you!!!!!

  Lori Wareing
a year ago
I took my car in for an oil change and it s making a weird sound. My grandparents bought all of their cars from here as I was growing up, so I had high expectations for exceptional service. I guess exceptional service is from days of the past because I was charged $42 for them to drive my car to hear the sound and misdiagnose it completely. My oil WAS NOT CHANGED because they couldn t get my hood open I was literally at their service department where they are suppose to repair cars and they couldn t get my hood to open (my husband had it open in 5 seconds when I got home). So I basically paid for them to drive my car into a bay, waste 1.5 hours of my Saturday only to leave with no oil change and a Missed diagnosis. I would not recommend any of my friends or family to take anything here

  misty hennen
a year ago
Darius in the parts department helped us out with a part that was on national back order and nobody else had it. I ordered it yesterday and got it over nighties to florida and received it today before noon!! The service was amazing and friendly. Thank you for helping us out!!

  Rachael Hemphill
a year ago
Oil change, filter change in the service department seems simple right? Guess not... they had no problem charging me, that's for sure. Thing is I went to another (my regular before I moved) dealership in Houston 3 days later when in town for work. I just didn't feel good after leaving Mike Perry as the technician I spoke with was just shady sounding, and their quote for other repairs seemed ridiculous.Well... turns out they never actually changed my oil and my filter was damaged. The quote Mike Perry gave me was more than $1200 over what I got at my regular dealership service department. I will be turning the report over to the BBB. Do not bring your vehicle here, they are a straight scam and could have caused real damage to my vehicle the way they damaged my oil filter.

  Amie Glawson
a year ago
We have bought 4 vehicles from Mike Perry Motor Company! We will not buy from anywhere else! Great prices and wonderful customer service! Ran Perry is such a wonderful young man and always so helpful!

  chris Reveiwer
a year ago
The recent repare shop lost my lug key. I was unable to drive to have them change it. This was due to it not being a slow flat. I offered to buy the key however none were in stock. As he came out, he also brought spare lugs to replace the key lugs on the spot. While he was at it he even changed the tire to the spare for us. I say if you guys are not already a customer then you should really consider it. Cars or parts and service! Thanks Evan

  Will Correa
a year ago
Do not do business with their Service Department. They are not there to determine what is wrong with your truck especially if you had brought it anywhere else first or if it s over 8 years old. I had to get my vehicle towed from them and over to another Repair Shop after waiting close to a week and a half of it not being touched at all. Alex was dismissive, and expressed zero empathy throughout. I believed this was the proper place to take my Dodge Ram to be serviced because of advanced diagnostic tools available to dealers and dealer service departments, but I was told I was wrong. It turned out to be a defective water pump taking down all my other parts interconnected on the serpentine belt. Truck works fine now. Thanks for nothing guys, you should be ashamed to be called a Dealer Service Department.

  Garrett M. Purcell
2 years ago
My review gets 2 stars because Troy the service advisor was great to work with. I brought my vehicle in to get a recall done. My problem however, is with the techs who worked on my truck.From where I was sitting in the waiting room I could hear a truck being revved and tires squealing on the shop floor. I could tell by how it sounded, that it was my truck.I checked my dashcam and sure enough, they were popping the throttle, revving the hell out of my diesel while it wasn't up to temp, and squealing my expensive 37's on the shop floor. For anyone denying, I can provide said videos. There's always 3 sides to a story...On top of that, you can hear them looking through and commenting on what I had in the compartments in the back seat area.They also pondered the idea of taking it out for a "ride".Very unprofessional and absolutely unacceptable.

  SJ White
3 years ago
Had a great experience at Mike Perry. I dealt with Ran and Nathan and felt they were just two good, honest guys. Always accessible and professional. Best experience I ve had buying a car from a dealership. And I ve owned many, many cars. Wouldn t hesitate to recommend or do business with again.

  Erin Castle
2 years ago
My clutch went out. I live a hundred miles away. A friend recommended I take it to Troy. They got me fixed up in no time and even fixed my cruise control (which hasn't worked in 7 years). Great work, fair price, speedy turnaround.

  Melanie Scott
3 years ago
Overall we enjoyed our experience. Great staff. Even though we knew what car we wanted and had a pre-approved financial application through their company, it still took 4 hours of sitting around, which I don't understand. Love the car so far!

  Tom Eustis
6 years ago
Just a warning. Don't take your free oil change and tire rotation card in. They do what they can charge you for and find an excuse not to do the otherHad my oil changed then they came in the waiting room and told me it would be an hour before they could rotate my tires. I had another appointment so I had to leave at that time. I wrote a negative report and received a email offering to come pick my vehicle up and rotate and balance my tires at no cost. I thought that was great but never received any more emails concerning this.Very disappointed

  Donna Hearn
4 years ago
Was promptly met and assisted ! Have been acquainted with this type of service from them the first time over 40 years ago. The car was available and in pristine condition. The offer was well below what other dealers were offering and all the xtras well within range. Far beyond average service. So pleasing to know they are still practicing such quality products and service after all these years. Thank you!

  Ryan Flynn
6 years ago
Mike Perry made my first vehicle purchase smooth and easy. They had a great selection to choose from and fantastic customer service to compliment their wide selection. I would highly recommend this dealership for anyone looking get a new set of wheels as they've earned my business with their stellar customer service and competitive pricing for years to come.

  Barbara Harrell
6 years ago
I cannot say enough about this particular dealership and their high level of service. Henry in the service department was extremely helpful, fixed items that were out of warranty and he did not need to fix. We received excellent service from them and were shocked at their honesty and their kindness. They even cleaned our car and vacuumed it out for us. They arranged a rental vehicle for us from Enterprise at no cost. If they sold milk and bread I would buy it from them! Anytime we need a vehicle serviced or looking for a new vehicle we will be sure to go to this location. I truly could not be more pleased!We were extremely disappointed by the dealership that we purchased the vehicle from an Austin Texas. Mike Perry Motors has completely changed our mind about buying another Chrysler or Dodge vehicle.I'm so grateful that we made the choice to have the vehicle taken in to Nacogdoches, when we have a dealer a few miles from our home. We heard very negative things about the dealer in Lufkin.I was shocked that they arranged to have the vehicle towed at their cost on a flat top carrier to prevent any damage to your vehicle at no cost to us.They are Awesome! Who knew there were still Honest car dealers?

  Brenda Veseleny
a year ago
I hate buying cars. People like to feel like they get a little break, but not being played with all the magic shell game ploys along the way. Frank managed to keep his patience with me and the entire team rallied and ended our latest purchase on a high note.

  Sam Alder
6 years ago
Worked with Ran Perry on buying a new Jeep Cherokee as a first vehicle purchase. He couldn t have been more helpful in providing information, guidance, and insight into the buying process and about the vehicle itself. The whole dealership staff demonstrated courtesy and professionalism during my time there while also personally engaging and taking an interest in the people they were around. They were accommodating in discussing various financing options and worked to find the one that fit me best and they also did it quickly and directly, being sensitive to a time conflict I had immediately after making the purchase. All in all, this is an excellent place to do business and I m looking forward to future positive interactions with the team at Mike Perry!

  Jo Stuart
3 years ago
I recently purchased my 2016 Toyota Tundra from Mike Perry and they were outstanding. Everything they said they would do they did. I got a great deal and my Tundra was nicer than they described it. I couldn t be happier. Thanks Mike Perry for a great experience.

  Florence Lunsford
6 years ago
As a current repeat Mike Perry Motor Company customer, I recently purchased a new Dodge 1500 and couldn t be happier with my purchase! Ran Perry was amazing in assisting me with my purchase. With his knowledge of trucks and accessories I was able to customize my truck just as I wanted. I definitely recommend Mike Perry Motor Company to all of my family and friends. An extra shout out to the Finance Department for their knowledge in finding me the right lender with the best rates!