Community Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Isabel Galeas
5 days ago
I got in a car accident that completely messed up the front of my car. They had my car fixed in two weeks. All the workers are friendly and know exactly what they are doing. They will go the extra mile for a customer. They want to get personal with their customers and want to create the best product. 10/10 recommend this company. You won't regret it.

  David
5 months ago
I had a great experience here. I had been told by other shops that they either couldn't handle the front end repair I needed, or they didn't want to. They also told me it might cost over $1,000 to fix.I took it here and Bryan took a look at it and fixed the issue in 24 hours for less than $100. Very happy customer.

  Sam Hanks
a month ago
Gave us a $2,000-$5,000 estimate when another shop did the same work for $800.

  Kaleigh Smith
9 months ago
If I could give this company 0 stars, I would. I used this shop because it was "Satisfaction Guaranteed" by State Farm. From the initial moment I picked up my car I knew I would be facing more problems with this shop in the future. My seat belt in my back seat was slashed, once I complained I was told they "Never were in my backseat" but once I mentioned my car was vacuumed and my things were all moved around they changed their answer and said they "gave it a courtesy vacuum". My seatbelt was never replaced. Fast forward, the shop had done some body repair, and replaced my decals. The trimming they replaced was not even stuck into place, I had to do it myself. They forgot my hemi decals and I had to call and request them to be put back on my car. Ms. Gross offers a signed lifetime warranty on their work, however once my decals started peeling less than 2 years later she was not wanting to abide by her warranty. The manager, Bryan, told me that the owner said she was "Only wanting to cover the sticker and no install" due to the fact they hired someone else to replace my decal. However, I only hired HER shop to work on my car, not other people. I was lied to and told different things by her and her manager on several different occasions. I ended up having to contact my insurance company to have them contact the shop for replacement. I was on and off the phone with Ms. Gross several times and she is the most unprofessional and disrespectful business owner I have ever dealt with. Once I finally recieved my decal for replacement, she did not order the correct one. I reached out to the business and recieved no answer. Save yourself the hassel, time and money and go to a different body shop in Nac. Any of them are better than the service you will recieve from this shop.Service: Auto body & trim repair

  Rusty Minter
a year ago
So this place was a "preferred repair shop" for Allstate ( my insurance) when an uninsured motorist hit my daughters car. I can tell you that they are way more expensive than other shops for the same quality work. I had some previous damages on the other side of the car ( scratches from car wash) and offered them to do those repairs while it was in their shop. I had an estimate from the Chevy dealer for $1100 to repair, and a check from the car wash for that amount. Community Collision quoted me $1800 for the same repair and explained that they do quality work, don't cut corners, ect.. and would lose money if they did the repair for $1100. They also said they would inspect Chevys repair work for free once they were done. ( Kinda insulting if you ask me). They also tried to charge me a $500 deductible for what they did repair not once but twice during this repair when it was only $250. I actually had to make the calls to straighten this issue out because they wouldn't. They also took like two weeks to do the repair. They do keep you updated. I will give them that much. But in the end, the Chevy dealership in Nacogdoches did the other repairs and did a fantastic job for way less money and the work only took 4 days. My advice is if you are using insurance for repairs and are in no hurry to get your car back then this place is good . And their work appears to be good as well. Not saying they don't do good work, because from the photos my daughter sent me, it looks great... But if you're paying out of pocket, I'd go elsewhere for an estimate. Gound Chevrolet in Nacogdoches did a great job. Fast, professional, and at a much lower price.

  Kevin Burgess
2 years ago
I was completely satisfied and then some. I had issues between the insurance company and car rental agency and Debra (She gets 10 Stars) went above and beyond. She is definitely a highly valued employee to say the least. Car looks beautiful, alignment gaps in the body are perfect. Paint matched and blended perfectly. Will recommend Community Collision in the future.

  Amanda Boyle
3 years ago
DO NOT USE! I used for my bumper repair, was quoted one number, called to check one the status of the car, and was told $500.00 more than originallyquoted, then had to call again to check on the car and was told it was ready and was going to be another $1000.00. So was originally quote one number and it was 1500$ more. On top of that, they never once called. They never called to say it was this much more and never called to tell us it was ready. We had to call them for status. But when we did call they didn't mention the extra grand. When we voiced our concerns he was very rude and mouthy as we were getting in the cars to leave. I highly highy highly do not recommend this place.Services: Painting, General repairs & maintenance, Body & Trim

  Terry Brown
5 years ago
Did decent work. Just be aware they don't stand behind their 100% warranty .I had issues in less than a month after repair and they wouldn't honor the warranty. And they where rude. Just be aware once they get your money good luck getting them to stand behind their work.

  Gracie Chauncey
5 years ago
They did a great job repairing my vehicle. Their communication process was excellent. When I received my car it was cleaner than the day I bought it. I am very pleased with my service!

  Adam Boyle
3 years ago
Was given 3 count them 3 different quotes! 1st one was $3,100 ok they take it in after tear down we were told 2nd quote $3,600 because of a broken head light NEVER GIVEN A WRITTEN ESTIMATE (THAT'S PARTLY MY BAD) I should have asked for one! Didn't hear from him again untill today 3RD AND FINAL QUOTE he said "It's ready you wanna know the total? I said yeah he said $4,691! NEVER CALLED TO TELL ME OR EXPLAIN TO ME OF ALMOST $1000 DIFFERENCE BEFORE THE WORK WAS DONE!!!!THAT'S FLAT OUT WRONG!Service: Body & Trim

  John Nelson
4 years ago
I had my vehicle taken to CCC after my wreck based on my friends recommendation. While no work was done because the vehicle was totaled by insurance, I was continuously impressed by the communication and friendliness of the staff there.

  Anedra Perkins
4 years ago
Nice staff! Excellent service! I really appreciated having the use of a loaner car while my car was being repaired.

  TJ Caryl
3 years ago
This company is honest and reliable. The people are friendly curtious and knowledgeable. I would recommend them to everyone.

  Jose Benavides
4 years ago
Some of the best work I have ever seen. My SUV looked like it had just left the factory.

  inviso man
2 years ago
Very nice people. They make you feel welcomed and they do excellent work!

  Joseph Daniels
5 years ago
They were courteous and had my glass cut in half an hour

  Luis Perez
8 months ago
Not professional at all.

  Rickey Spurr
2 years ago
Did a really good job .

  Randy Estep
5 years ago
Very friendly staff and very knowledgeable.

  George Lord
6 years ago
Great job on my car

  Brenda Ross
4 years ago
Great!

  Jeanette Ivy
a year ago
I STRONGLY RECOMMENDService: Auto body & trim repairService: Auto body & trim repair

  Wayne Rhoton
5 years ago
Awesome

  James Campbell
5 years ago
Outstanding