Payne Mission Volkswagen Mitsubshi Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Yvette Cardenas
a week ago
Great customer service. Jose Yanez was quick to assist me and answer my questions. When picking up my Atlas, Mr. Jorge Gonzalez (Service Manager), reviewed the services my car received plus also answered a few questions I had regarding my vehicle. Overall great experience.

  Marv Martinez
2 months ago
Awesome quick service. Enoc helped me out and communicated very well. Even told me about issues I didn t take the car in for. And not like the other places that push some maintenance you don t need. He just commented, on something important. (A tire). Recommend you do your service here.

  Angel Sanchez
3 months ago
First time getting my oil change in the mission area. Let s just say I m glad I did, I had excellent service from the girl up front. She made my experience want to come back from how fast I was taken care of. Great job Ms. Cynthia

  Alma Franco
5 months ago
I called the Service Department early morning and asked how long I should expect the 10k service to take to determine if I needed to plan to drop it off or if I should plan to wait. The young lady that answered the phone said that they had an opening at 10am for that morning and told me that it would take between an hour and an hour and a half. When my mom and I arrived at the dealership we were helped by a lady named Cynthia who was SUPER helpful and very customer focused. They took our car in and after about 45 minutes she came to the waiting area where we were sitting and told us they were done with the oil change and were starting the tire rotation so just a few more minutes and we should be on our way. Sure enough, about 20 minutes later, Cynthia walked the keys over to us along with the paperwork saying they were done. Great experience as it was our first time getting our vehicle serviced at this location. We ll definitely be back again. Superb Customer Service!!Service: Oil change

  Abel Rosas
a week ago
Poor communication. Didn't call when they said they would and the service advisor told me she never got a message from the receptionist, who assured me she conveyed my call requests. A whole week to get my car repaired.

  Robert Brooks
3 weeks ago
Worst customer service I have ever had from a dealership. Went here for an oil change as our Outlander is still on warranty. Not greeted and had to look for an advisor. Once processed we waited for 1 1/2 hours and then went looking for our vehicle. It was in the parking lot. Went to find our service rep and he had gone for lunch. Another service rep processed the $100 for an oil change!!!! She had no idea how long our car was sitting in the parking lot.No sorry or explanation.Went back into the main area to express my discontent. Was told told to go and see the Service Manager. He was gone and his office locked.If you have other options, go there!It'll be less expensive and the I am sure the customer relations will exceed the one star I give this dealership.

  jonathan renteria
4 months ago
Told service member I had an appointment for 9am for a check engine light and oil change and she didn t check to see if I had an appointment. It took til 4pm to get my oil changed and was told to bring my car back some other day for the check engine light. I told her the whole reason for the appointment was the check engine light but they just took two months to see my car so I had to call and let them know i was going to need an oil change also and if I leave and come back they would make me set another appointment and wait another month. After speaking with the service manager they ran the diagnostic. I finally got my car back at 5:30pm after having a 9am appointment. I need my car for my sales job so not having my car that long costs me money. Definitely would not recommend based on service. Staff is rude, unprofessional, and unmotivated

  Terri Benavides
3 weeks ago
Great service from the phone call reminding of the services due, easy drop off, friendly, very helpful staff, quick wait time, wonderful explanation of what was done. Very happy, satisfied customer.

  david l
3 weeks ago
Was just a basic service. Drop off was easy. Got my car back later the same day. Saul was easy to work with. No problems.

  Allyn Chizer
3 months ago
I was charged $165.00 ft or a tire rotation and balancing. I was blown away the price for tire and rotation. I am really thinking of changing vehicle brand from Volkswagen. I called and spoke with someone about and they were supposed to get back with me but they never returned the call. I am truly blown away by this. Thanks PayneServices: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Daniel Castillo
4 months ago
I was trying to activate my windshield insurance on my wife s car, and I went nowhere when dealing with the people in the service department. 1st: I was given a number for me to call and no one answered. 2. I took some time off work to ask about warranty, and I was told I had to do the leg work in regards to it, so I did. Called insurance, provided images, and got work order. 3. I provided the work order for the service department, for them to provide insurance with a quote, and they never did.4. When I called the person in charge of my work order, he told me I should text him, so I did. That still went nowhere. I went back and forth with him only to have him not submit anything. In all, my wife drove for about a month while I tried to get his issue resolved. In the end and with the advice of the insurance, I went somewhere else. Within a week my issue had been resolved and my wife was happy. Very bad service. I was unable to rate the service department with zero stars. I do not recommend this dealership.

  Angel Cruz
9 months ago
Customer service personnel were pleasant and courteous. For me was a speedy process with a positive first impression. It took only 2 days to fix my Jetta 2019; switch control and software updates were done promptly.Service: Electrical repairService: Electrical repair

  Alexis Farias
2 months ago
The service department did a great job with the maintenance on our car. They were very helpful and prompt on making sure everything was taken care of.

  Rogelio Gonzalez (Palacios1086)
a month ago
Took my wife s 2023 VW Atlas for service (oil change, brake noise, and radio problems). No problem with oil change but the brakes and the radio problem still the same they didn t fix anything. They claim that they can t do anything because there s still no re-call for both of the problems. We bought a brand new vehicle so we wouldn t have problems, but that s all we re having with VW. Will not recommend any VW vehicles to anybody.

  Carlyne Pantaleon
3 months ago
I didn t get the lady s name that helped me but she has the best costumer service! and was more than happy to help! Great experience today. (I went in for an oil change)

  Rosie De la Cerda
4 weeks ago
Staff is very accommodating and helpful! My wait was very pleasant. Totally recommend getting your services at Payne Mitsubishi in Mission Tx!

  Cesar Garcia
a month ago
It took 6 days for an oil change. And an ignition switch that needed to be changed. I could never get in touch with my service advisor. On Monday, when I called numerous times I got ahold of him after that. Never saw him again even to pay the bill.

  Fabiola Colunga
2 months ago
Ms. Stephanie did a great job at guiding me through the process in getting the recall done for my Volkswagen buggie. Payne Mission Volkswagen also did a great job with my oil change and other services. Thank you so much!!

  Virginia Garza
3 months ago
Loved the experience I have any time I visit Payne in Mission. This was my 8th car purchase at this store. Very pleased. My sales person Eli Salazar always does a great o. I'm always very pleased shopaholic Paynes

  Teresa Revesz
3 days ago
BEN FLORES IS AN EXCELLENT SALESPERSON WHO ALWAYS HAS THE BUYER'S BEST INTEREST IN MIND, AND STEPHANIE IN SERVICE TOOK CARE OF MY WARRANTY ISSUE QUICKLY.

  Juan Aguila
a year ago
I bought 38K before we signed papers I checked the tires and both of the front tires were so in bad condition. So they promised they were going to put new ones and waited 2 days cause they said they had ordered them. So today I took the car so they can put the new tires and fix the engine light of the car. But what happened when we picked up the vehicle in the afternoon I saw that they weren t new they put used tires. They are good tires but they are not brand new as they promised. That s why I qualify the service like a dishonest and not ethical.Service: Tires

  Juanita Cortez
2 months ago
I was very pleased with the service. It was less than an hour for the oil change. They promised to call me when the part for the shift came in and I hope that is true.

  Richard Lemay
4 months ago
Very friendly and quick. The experts on VW but I have a Mitsubishi. A lot of my dash settings were change by mistake I am sure. lol good and I would recommend them for sure

  Martha Arriaga
a month ago
Great service, always very polite and respectful.The service was very fast and accurate.Great attention from my service agent Raul.

  Gricelda Merle
3 weeks ago
Took my vehicle for an oil change, but they needed to do an oil consumption test and told me they would have to keep my vehicle for 3 days! I told them I had no other way of moving around, I work and I have a 1 year old, finally after begging them because they didn t have any loaners, they said they would have it the next day.I had to beg for them to have my vehicle the next day.

  AJ Salinas
3 months ago
Was assisted by Stephanie and Saul at Payne Mission Volkswagen. Very friendly and efficient in providing service and answering my questions. They thanked me for my business with them. If I had any questions or other concerns to reach out to them without hesitation.

  Karina Castillo
3 months ago
Always take forever. Today I was told it would be fast because it was just a few people. It was a lie. Usually the maintenance takes 3-4 hrs, today was almost 3 hrs just for an oil change. Wow what a difference.

  Xavier Luna
3 months ago
Took my car in the morning for a part replacement and maintenance and they were done the same day. Really appreciate their fast service and quality job.

  Idalia Silva
6 months ago
While shopping for a vehicle, I visited many dealerships, but Payne dealership salesman treated us with the utmost respect. Ben did an exceptional job in getting us what we were looking for. Aside from being courteous, he was very knowledgeable and knew a great deal about the Volkswagen Cross Sport. I will highly recommend Payne dealership to all my family and friends and tell them to ask for Ben. If you all give any incentives or bonuses please consider Ben for one. He deserves that and more.Sincerely,Mrs. Silva

  Naty Garza
a month ago
Thank you Ms. Cynthia and mechanic team for the promptness vehicle service in which I received today, 2/22/2024. I wanted to express my gratitude for all your help!!!!N. Garza