Valvoline Express Care
4.3 (193)
400 Silken Crossing Rd, Midlothian, TX 76065
(972) 775-8275
locations.expresscare.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Victoria Belk
2 weeks ago
We have called several times to speak with the owner as we had an issue with the fuel injector service, and they will not call me back. They have a rude worker named Jose, whom we've dealt with for 20 years, and the first time we have 1 issue, they changed their attitude and want nothing to do with you. I can say I no longer can recommend this place to anyone, and my family will never be returning. What a shame to have to go through this when we have been such loyal customers.
Forrest Johnson
a month ago
**UPDATE-The owner has gone out of his way to address the issues that have come up in our oil changes. He even drove to our house to clean/powerwash the driveway. Grateful for the initiative on his part to address our concerns.Original post***I really want to like this place. They are usually pretty fast and easy for my wife to get her oil changed. Unfortunately, the last 2 visits have ended with puddles of oil in our driveway. It's also happened on the weekend so it results in much more oil leaking.
Bruce Cosper
a week ago
Excellent service. Quick in and out. I have been using this place for servicing my vehicles for the last 15 years
Naomi Mcadoo
5 months ago
I usually go to a different location, but stopped by here on my way home from work after going to my normal spot and waiting a ridiculously long time before giving up and leaving. I was able to get through the line SO much faster here than I am used to. Everyone was friendly and took care of my oil change and inspection quickly and effectively. I will definitely return to this location as opposed to others. Thank you!
McKenzie Petty
4 months ago
DO NOT GO HERE. I got my oil changed on a Friday and noticed my car was leaking oil the next day. Being the holiday season and lots going on, I was not able to take my car back immediately. My husband called to inform the manager and asked if they could look at it and if there was anything they can do to fix it. The response he received was incredibly rude and he was told that we should ve brought it back the next day and that they would not be liable for anything. I ve since had someone look at my vehicle and was told that they stripped the drain plug. I can almost guarantee they knew that they had done this because I was the second one in as soon as they opened but 3 people who got in after me checked out before me. I remember texting my husband wondering what was taking so long. So instead of taking responsibility for their mistake they sent a 9 month pregnant woman off in a car with a stripped drain plug. They ve not only lost my business but my entire family and friend base will no longer be using them as well.
John Kindrick
a month ago
I noticed that the other oil change shops that I had been going to had not been lubing my ball joints. I called them up and they offered to do it for me for free!Thanks!
Joshua Dunning
5 months ago
Blamed my wife for improper oil care during inspection, when they were the ones who changed the oil two months prior and three months before that, and did the job improperly both times. As well, the worker berated her in front of the clients in the lobby, exclaiming that she had ruined her car due to improper care. Will never do any kind of business here again.
Michael McDonald
a year ago
DO BOT GO HERE!!!!! Bunch of thieves. Price says 91 for synthetic. Tried to get me to replace filters that weren't dirty that I had changed them the last time. Charged me an extra 30 for one quart of oil and a special filter they said I needed. Never needed that before. Extremely unhappy. I FEEL LIKE I WAS ROBBED.
Sharon Heard
7 months ago
They washed the windshield and changed the wipers for me as well. Loved the prompt service!
michael ramirez
7 months ago
Just called and said they don't do batteries. Just looked up and has on services they do. Went to another Valvoline said I needed brake changed. Went their said didn't need any. In 5 minutes! Don't think so! Never getting my oil changed there again!
L Gage
8 months ago
Came in at 5:09 when they closed at 5:30 (I ve worked in customer service and I know seeing a customer come in right before closing can be frustrating, but I was in dire need of an oil change!). They were already cleaning up for the day, but that didn t stop them from being extremely nice and helpful. They came out to help me right away and had me in and out by 5:25!
willy whisman
3 years ago
Fast friendly service. Prices seemed a little high. Must be something about the area. Be sure to use the coupon for a few $ off. Great crew.
Scott Evers
7 months ago
Went for just a state inspection. After 10 minutes of waiting I just left. Every customer there as I waited was pushed for a total scam fuel system cleaning. No way was I going to have some commission based for needless services quick lube touch my car. Change your own oil, it's a bolt and a filter.....
Sandra Walker
7 months ago
Valvoline was highly recommended, so I went and had a oil change done on my car.The mechanics were very friendly and professional. I got in and out in no time.I will be back....
Margarita Villa
4 months ago
Oil changed in 18 minutes! I was early which helped but this place is always fast.
Stephanie Brown
a year ago
Fastest oil change I ve ever gotten! I had a great experience at this establishment I was in and out in no time. The only complaint is that the gentleman who serviced me wasn t very friendly.Service: Oil changeService: Oil change
Jodi Phillips
a year ago
I had a huge piece of plastic wrapping from a new HVAC unit blown underneath my car and drove it several times without realizing it. It melted onto the catalytic converter and I couldn t dislodge it. I took it to Valvoline and asked for their help. They cheerfully agreed and cut away the plastic in about 10 minutes and at no charge. I will go back when time to change the oil. Thank you!
Kennith Clark
11 months ago
Vehicle Inspection done. Thorough, answered all questions and had me in and out inside 30-40 minutes. Been going here for years, too. Good people :)
Brett Behrends
3 months ago
Nice guys there. Always take care of us.
David Wauters
5 months ago
Love you guys! Keep up the great service.
Margarita Maggie Espindola
2 years ago
Disappointed. I've vouched for Valvoline for many years now, but I'll be taking my business elsewhere. This business used to excel in effective communication among their peers and with their customers. There was none of that today. From one of their employees, " Sorry we don't do full service anymore since everyone quit." Bear in mind they weren't that busy at the time of service. Not to mention why does my invoice state full service oil change? I had to remind them of the correct oil type also was not shown oil level when filled. Still Unsure what oil was put in. Did not here their verbal inspection checks while they were servicing my vehicle. But they were quick to show me the cabin filter behind the glove box in hopes of a sale. Disappointed is an understatement. Was their service fast? Yes. Yet I did not walk away confident that my car will be fine until the next oil change. I have to now go check my tires, and perform my own inspection to make sure my car is safe for my family and work. Goodbye Valvoline. My hope is that you read this and do a hard check to improve things.
Michael Adcox
a year ago
They have been taking care of my car for 5-6 years. Good service and they do a general check everytime and will let you know if something needs to be fixed even if they don't offer that service
Troy Walbaum
3 years ago
Came here for a vehicle inspection. I didn't even make it to the building before a gentleman from the shop met me, took my key, and got me in queue. You can't ask for faster service than that. They were busy but I still only waited 30-40 minutes. They were polite, professional, and relatively fast.
Al Vitacco
2 years ago
Took my car in for an oil change. A few days later I left home for work and my car started smoking. I immediately pulled over and turned the car off. My gauges read zero oil pressure. I have never had problems with this car the six years I have owned it moving to different military bases around the country. Come to find out, the oil filter came off! It wasn't installed properly. The oil leaked all over my driveway and I spent the afternoon trying to soak as much of it as I could but it still stained. They had me tow the car back in and put a new filter and oil in it. Luckily it started with no issues but no telling what could be damaged in it. They didn't offer any assurances, and seemed like they were very hesitant to get out of being liable for it. I wanted to talk to the owner but they refused to give me his number.Service: Oil change
Errol Haylow
2 years ago
I went to have my oil changed on early saturday the 24th. after more than 30 minutes an employee pulled my 2018 camry around and advised that they were out of the oil and filter they needed for it. He never apologized, just explained. Called today 25 Oct and asked to speak to the owner or manager. The person I spoke with demanded to know exactly, in detail, why. When I refused an asked to speak with them again he hung up on me. Guess I'll go elsewhere, service has declined here.Service: Oil change
Randy Bell
a year ago
Very fast and efficient. But you pay top dollar, most expensive oil change I have ever had done.
Joshua Carbone
6 years ago
Didn't have to wait too long for my full service oil change. The manager was friendly and was able to deal with a long line of cars. My car was in and out in 45 minutes on a Saturday for a full service synthetic. I will definitely be back.
patrick broussard
a year ago
Friendly folks, but charged too much for an oil change, Took my 2017 Ram truck and paid 110$ for an oil change...Got a cheaper price at the dealership in Arlington, paid 70$...and got free snacks, and watched TV while using a free charging station for my phone...Yeah, won't be going back to Valvoline.
Robert Schulze
6 years ago
Excellent service. These guys take care of the customer. Wasn't sure about some of the maintenance on a vehicle I'd purchased; they took the time to educate me not only on what and when it needed to be done, but why. Never pushing, very knowledgeable. Highly recommend.
Phyllis Smith
2 years ago
Excellent service!! Gentleman met me at my jeep as I drove up!! Asking how he could help me. Very professional but friendly and very fast. Definitely reccomend to anyone wanting these services.Service: Oil changeService: Oil change